I ordered $100 meal directly through Gringo’s Conroe’s website and chose their 3rd-party delivery. The driver picked up my order, then canceled it, essentially stealing the food, leaving my staff meeting with nothing.
When I called Gringo’s, the best they could do was tell me to call DoorDash myself to figure it out…they kept blaming the 3rd-party delivery, even though they’re the ones who chose to use that service.
All I got was a promise of a partial refund (still have not seen that come through) and was told I could drive over to get a “comp” card for the rest.
No effort to remake the order or fully resolve the situation. Really disappointing customer service, especially after ordering straight from their site.
Lisa Hill
We're late to the party trying Gringo's. It was so good! And the watermelon Margarita so nice! Our server Logan was so sweet and professional. We will be back!
Becky Lala Jordy
Wow! What a great experience! The food and service were exceptional! From the moment we sat down to the end of our meal, everything was perfect. Emerson was our server, and she was amazing! If you're looking for a terrific Tex Mex restaurant, Gringo's is the place.
Patrick Murphy
The Food at this chain is always good. Not my issue nor the reason for this review.
Been going to Gringo's all over this part of Texas for well over 10 years. Never had a bad experience. Very excited when they made the choice to put one in near me, in Conroe. Decided to take my 79 year old mother out on her birthday week. Was looking forward to a nice time.
Was I ever wrong.
I just had the worst experience in well over 10 years in dealing with this chain. Terrible service.
Looked to be a tip war going on as the young man who would eventually be forced upon my table was clearly taking it from another young lady. Might add here, the young lady's name was on the ticket. Also worth the mention that the you could clearly see them, it was quite obvious what had happened by the reaction of the young lady.
Having worked in the industry before I wasn't shocked. It happens. What happened next, did. I politely asked, as we'd been seated close to ten minutes, if we could have chips if he was our server. He told me that it wasn't his job.
EXCUSE ME?
The experience just went down hill at an alarming rate at that point. One lady came out, explained she was the manager and then did absolutely nothing to address any complaint we might have had. She explained that the young lady was going on break so that was the reason for the change.
Might have been an beliebalbe explanation be it not for the fact that as this "manager" was telling me this, the young lady was waiting on the table NEXT TO ME. Matter of fact, she was still waiting tables in my area when I was done.
Is Gringo's making their employees word on breaks now???
You might be saying, well maybe this manager just doesn't have people skills (why is she a manager?), but I figured I'd have to write it off.
Then, no one would come take our check so we could pay. We had to walk up to the front (my mother uses a cane) and beg them to let us pay so we could finally leave. Another woman came up and said she was the manager and asked what the issue was.
So they have two managers on, at the same time in the middle of the week at a none peak time? Riiiigggght
This one acted shocked and it was such bad acting I considered telling her to go back to acting class. She, after making us wait another ten minutes, issued a $15 dollar gift card.
I don't mean to be ungrateful, but big deal. That wouldn't cover an appetizer at this establishment. It was pretty insulting to be honest.
While I'm not sour over this chain at this point, this particular one won't be getting my business in the near future if at all. I understand things happen and as a reasonable adult, you must be able to understand that.
Being treated like garbage and being lied to your face is something else.
Horrible service, horrible place. Don't waste your time or your money.
Donna Vazquez
Waited 20 minutes to order, when food arrived, got up to ask after 20 minutes asked for silverware, waited 30 minutes to get ticket to pay. The tacos taste like Taco Bell, beans bland, and rice no seasoning. The salad was good.
Probably won’t return. Hopefully you experience is better.
I ordered $100 meal directly through Gringo’s Conroe’s website and chose their 3rd-party delivery. The driver picked up my order, then canceled it, essentially stealing the food, leaving my staff meeting with nothing. When I called Gringo’s, the best they could do was tell me to call DoorDash myself to figure it out…they kept blaming the 3rd-party delivery, even though they’re the ones who chose to use that service. All I got was a promise of a partial refund (still have not seen that come through) and was told I could drive over to get a “comp” card for the rest. No effort to remake the order or fully resolve the situation. Really disappointing customer service, especially after ordering straight from their site.
We're late to the party trying Gringo's. It was so good! And the watermelon Margarita so nice! Our server Logan was so sweet and professional. We will be back!
Wow! What a great experience! The food and service were exceptional! From the moment we sat down to the end of our meal, everything was perfect. Emerson was our server, and she was amazing! If you're looking for a terrific Tex Mex restaurant, Gringo's is the place.
The Food at this chain is always good. Not my issue nor the reason for this review. Been going to Gringo's all over this part of Texas for well over 10 years. Never had a bad experience. Very excited when they made the choice to put one in near me, in Conroe. Decided to take my 79 year old mother out on her birthday week. Was looking forward to a nice time. Was I ever wrong. I just had the worst experience in well over 10 years in dealing with this chain. Terrible service. Looked to be a tip war going on as the young man who would eventually be forced upon my table was clearly taking it from another young lady. Might add here, the young lady's name was on the ticket. Also worth the mention that the you could clearly see them, it was quite obvious what had happened by the reaction of the young lady. Having worked in the industry before I wasn't shocked. It happens. What happened next, did. I politely asked, as we'd been seated close to ten minutes, if we could have chips if he was our server. He told me that it wasn't his job. EXCUSE ME? The experience just went down hill at an alarming rate at that point. One lady came out, explained she was the manager and then did absolutely nothing to address any complaint we might have had. She explained that the young lady was going on break so that was the reason for the change. Might have been an beliebalbe explanation be it not for the fact that as this "manager" was telling me this, the young lady was waiting on the table NEXT TO ME. Matter of fact, she was still waiting tables in my area when I was done. Is Gringo's making their employees word on breaks now??? You might be saying, well maybe this manager just doesn't have people skills (why is she a manager?), but I figured I'd have to write it off. Then, no one would come take our check so we could pay. We had to walk up to the front (my mother uses a cane) and beg them to let us pay so we could finally leave. Another woman came up and said she was the manager and asked what the issue was. So they have two managers on, at the same time in the middle of the week at a none peak time? Riiiigggght This one acted shocked and it was such bad acting I considered telling her to go back to acting class. She, after making us wait another ten minutes, issued a $15 dollar gift card. I don't mean to be ungrateful, but big deal. That wouldn't cover an appetizer at this establishment. It was pretty insulting to be honest. While I'm not sour over this chain at this point, this particular one won't be getting my business in the near future if at all. I understand things happen and as a reasonable adult, you must be able to understand that. Being treated like garbage and being lied to your face is something else. Horrible service, horrible place. Don't waste your time or your money.
Waited 20 minutes to order, when food arrived, got up to ask after 20 minutes asked for silverware, waited 30 minutes to get ticket to pay. The tacos taste like Taco Bell, beans bland, and rice no seasoning. The salad was good. Probably won’t return. Hopefully you experience is better.
Wonderful atmosphere and amazing food
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