The Food at this chain is always good. Not my issue nor the reason for this review.
Been going to Gringo's all over this part of Texas for well over 10 years. Never had a bad experience. Very excited when they made the choice to put one in near me, in Conroe. Decided to take my 79 year old mother out on her birthday week. Was looking forward to a nice time.
Was I ever wrong.
I just had the worst experience in well over 10 years in dealing with this chain. Terrible service.
Looked to be a tip war going on as the young man who would eventually be forced upon my table was clearly taking it from another young lady. Might add here, the young lady's name was on the ticket. Also worth the mention that the you could clearly see them, it was quite obvious what had happened by the reaction of the young lady.
Having worked in the industry before I wasn't shocked. It happens. What happened next, did. I politely asked, as we'd been seated close to ten minutes, if we could have chips if he was our server. He told me that it wasn't his job.
EXCUSE ME?
The experience just went down hill at an alarming rate at that point. One lady came out, explained she was the manager and then did absolutely nothing to address any complaint we might have had. She explained that the young lady was going on break so that was the reason for the change.
Might have been an beliebalbe explanation be it not for the fact that as this "manager" was telling me this, the young lady was waiting on the table NEXT TO ME. Matter of fact, she was still waiting tables in my area when I was done.
Is Gringo's making their employees word on breaks now???
You might be saying, well maybe this manager just doesn't have people skills (why is she a manager?), but I figured I'd have to write it off.
Then, no one would come take our check so we could pay. We had to walk up to the front (my mother uses a cane) and beg them to let us pay so we could finally leave. Another woman came up and said she was the manager and asked what the issue was.
So they have two managers on, at the same time in the middle of the week at a none peak time? Riiiigggght
This one acted shocked and it was such bad acting I considered telling her to go back to acting class. She, after making us wait another ten minutes, issued a $15 dollar gift card.
I don't mean to be ungrateful, but big deal. That wouldn't cover an appetizer at this establishment. It was pretty insulting to be honest.
While I'm not sour over this chain at this point, this particular one won't be getting my business in the near future if at all. I understand things happen and as a reasonable adult, you must be able to understand that.
Being treated like garbage and being lied to your face is something else.
Horrible service, horrible place. Don't waste your time or your money.
Donna Vazquez
Waited 20 minutes to order, when food arrived, got up to ask after 20 minutes asked for silverware, waited 30 minutes to get ticket to pay. The tacos taste like Taco Bell, beans bland, and rice no seasoning. The salad was good.
Probably won’t return. Hopefully you experience is better.
The Food at this chain is always good. Not my issue nor the reason for this review. Been going to Gringo's all over this part of Texas for well over 10 years. Never had a bad experience. Very excited when they made the choice to put one in near me, in Conroe. Decided to take my 79 year old mother out on her birthday week. Was looking forward to a nice time. Was I ever wrong. I just had the worst experience in well over 10 years in dealing with this chain. Terrible service. Looked to be a tip war going on as the young man who would eventually be forced upon my table was clearly taking it from another young lady. Might add here, the young lady's name was on the ticket. Also worth the mention that the you could clearly see them, it was quite obvious what had happened by the reaction of the young lady. Having worked in the industry before I wasn't shocked. It happens. What happened next, did. I politely asked, as we'd been seated close to ten minutes, if we could have chips if he was our server. He told me that it wasn't his job. EXCUSE ME? The experience just went down hill at an alarming rate at that point. One lady came out, explained she was the manager and then did absolutely nothing to address any complaint we might have had. She explained that the young lady was going on break so that was the reason for the change. Might have been an beliebalbe explanation be it not for the fact that as this "manager" was telling me this, the young lady was waiting on the table NEXT TO ME. Matter of fact, she was still waiting tables in my area when I was done. Is Gringo's making their employees word on breaks now??? You might be saying, well maybe this manager just doesn't have people skills (why is she a manager?), but I figured I'd have to write it off. Then, no one would come take our check so we could pay. We had to walk up to the front (my mother uses a cane) and beg them to let us pay so we could finally leave. Another woman came up and said she was the manager and asked what the issue was. So they have two managers on, at the same time in the middle of the week at a none peak time? Riiiigggght This one acted shocked and it was such bad acting I considered telling her to go back to acting class. She, after making us wait another ten minutes, issued a $15 dollar gift card. I don't mean to be ungrateful, but big deal. That wouldn't cover an appetizer at this establishment. It was pretty insulting to be honest. While I'm not sour over this chain at this point, this particular one won't be getting my business in the near future if at all. I understand things happen and as a reasonable adult, you must be able to understand that. Being treated like garbage and being lied to your face is something else. Horrible service, horrible place. Don't waste your time or your money.
Waited 20 minutes to order, when food arrived, got up to ask after 20 minutes asked for silverware, waited 30 minutes to get ticket to pay. The tacos taste like Taco Bell, beans bland, and rice no seasoning. The salad was good. Probably won’t return. Hopefully you experience is better.
Wonderful atmosphere and amazing food
Restaurantji Recommends
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