šØDining Disaster: āDine & Regret Edition šØ ā 0 out of 5 stars, would rather eat in a tornado ā I almost never leave reviews, but this culinary circus needed to be documented for future generations. You know, so historians can look back and say, āAh yes, this is where customer service officially died.ā
So I reorder the fries. Because hope springs eternal.
Then I witness what I can only describe as a live performance of āSalt: The Musical.ā One of the employees was pouring salt on the fries like he was trying to preserve them for the next apocalypse. I politely asked for a less seasoned version, and in return, I got a smirk and the kind of energy reserved for villains in teen dramas.
But wait, this dining nightmare had bonus features.
As Iām sitting there, trying to recover from Frygate, another employee decides that right now is the perfect time to clean the window directly next to my head. With Windex. While Iām eating. And of course, a fine mist of cleaning chemicals lands on my arm, because why not season the customer too?
Did I get an apology? Of course not. That would require effort. Instead, they just floated off to another window like I was an inconvenient ghost.
Management? Imagine the phrase ābare minimumā then subtract effort. That was the vibe.
I called corporate, because surely someone in this organization had functioning people skills. They promised a call back. Days later, the manager calls and offers a free meal. Wow, justice! I return the next morning, and he looks like heād rather be giving me a root canal. Super pleasant.
At this point, I felt like I was living in an episode of Curb Your Enthusiasm. He calls the district manager, who hops on the phone and immediately denies everything especially the Windex incident. She claims she checked the cameras and ādidnāt see anything.ā Oh, okay. Because your blurry security cam from 1997 can totally detect invisible mist particles. Got it, Sherlock.
I told her Iād blog about the experience and contact the franchise owner. Thatās when she decided to go full Real Housewives started yelling, got weirdly aggressive, Very professional. Olympic-level customer service.
In summary, If you enjoy being gaslit over fries, spritzed with glass cleaner like a potted plant, and being yelled at for having the audacity to speak up this is your place. Five stars for entertainment. Zero for everything else.
Atmosphere: 1
Food: 1
Service: 1
Virginia Pittington
Very good food a little pricey for a burger
Atmosphere: 4
Food: 5
Service: 4
Sullivan Mcclain
Good food. Quick service. My only complaint is prices are high. The Cajun fries are always worth it though.
Stephanie Villalobos
The service was great, and the manager was very helpful. I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Scott Mildren
Great burgers made to order. They give you a crazy amount of fries.
Atmosphere: 5
Food: 5
Service: 5
Don H
Go to Burger King . McDonalds ect and save your money. This place is over priced and the food sucked .
C Eller
Most Five Guys make burgers like they're ready for magazine cover photography and they taste as good as they look. This Five Guys has amazing staff and service but the burgers were not five stars. We got burnt bacon on top of it. We go out once a month and look forward to Five Guys.
Atmosphere: 4
Food: 4
Service: 5
Wolverine
Five guys has become incredibly expensive! You can easily spend $25 a person. Donāt ask me for a tip after charging so much!
My family & I were so excited about trying this location out last night. The facility was nice and the young lady (Destiny C)who took our order greeted us and took our order correctly. She also was very courteous & helpful when we asked for assistance later in our dining. However, we were first disappointed when we saw there were no children menu options available since we had our grandson with us. We then decided on a grilled cheese for him. The main disappointment was the food we received. The grilled cheese ($6.72) looked unappealing and he would not eat it. My husband took a bite for encouragement and he said it tasted awful. The fryās ($7.54) were also not great they were extremely soggy and limp. Mind you we did go in extremely hungry and paid roughly $49 for our family meal of 4 but then had to make an additional trip to Chick-fil-A to get an edible dinner for our grandson. The 2 additional burgers and BLT we got were not horrible and we did eat them. For our family this was not a good choice for the product we received nor the amount we spent. Lesson learned!
Atmosphere: 5
Food: 1
Service: 4
A K
Excellent! Friendly service. Everything was fresh and delicious.
To the guy complaining about the overflowing fries in the bag, FIVE GUYs is know for this! It is absolutely a fun experience.
Iām glad thereās a FIVE GUYs in the neighborhood now!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Cox
Iām a Five Guys fan for life, however this one has let me down. I know theyāve only been open for a short while and I waited diligently because itās my favorite burger place. I came the day after opening and was underwhelmed by the burger. I returned today hoping they ironed everything out and with only 2 other customers I figured the burger would be excellent. I paid $27.00 dollars for two burgers, fries, and a soda. My burger bun was hard and tastes old and the whole thing tasted like it had been sitting out. Customer service was great, people were friendly but the burger itself was very disappointing. I hope this location figures it out because itās close to my home but Iāve been let down twice already and not sure if I should give it another shot.
Atmosphere: 5
Food: 2
Service: 5
Lauren S
A little on the pricey side, but the taste was worth it
Kostas Vrinias
Great service and good food. 5 guys gives always what you're looking for : good quality burgers and the best fries ever!!!
šØDining Disaster: āDine & Regret Edition šØ ā 0 out of 5 stars, would rather eat in a tornado ā
I almost never leave reviews, but this culinary circus needed to be documented for future generations. You know, so historians can look back and say, āAh yes, this is where customer service officially died.ā
I ordered what I thought was a simple meal, a double cheeseburger with bacon, sautĆ©ed onions, and fries. Shocking, I know, nothing exotic, no substitutions, not asking them to milk a unicorn. Yet somehow, the fries didnāt show up. I mentioned it, and they looked at me like I was trying to commit fry fraud. āYou didnāt order them,ā they said confidently, as if I hallucinated the entire concept of side items.
So I reorder the fries. Because hope springs eternal.
Then I witness what I can only describe as a live performance of āSalt: The Musical.ā One of the employees was pouring salt on the fries like he was trying to preserve them for the next apocalypse. I politely asked for a less seasoned version, and in return, I got a smirk and the kind of energy reserved for villains in teen dramas.
But wait, this dining nightmare had bonus features.
As Iām sitting there, trying to recover from Frygate, another employee decides that right now is the perfect time to clean the window directly next to my head. With Windex. While Iām eating. And of course, a fine mist of cleaning chemicals lands on my arm, because why not season the customer too?
Did I get an apology? Of course not. That would require effort. Instead, they just floated off to another window like I was an inconvenient ghost.
Management? Imagine the phrase ābare minimumā then subtract effort. That was the vibe.
I called corporate, because surely someone in this organization had functioning people skills. They promised a call back. Days later, the manager calls and offers a free meal. Wow, justice! I return the next morning, and he looks like heād rather be giving me a root canal. Super pleasant.
At this point, I felt like I was living in an episode of Curb Your Enthusiasm. He calls the district manager, who hops on the phone and immediately denies everything especially the Windex incident. She claims she checked the cameras and ādidnāt see anything.ā Oh, okay. Because your blurry security cam from 1997 can totally detect invisible mist particles. Got it, Sherlock.
I told her Iād blog about the experience and contact the franchise owner. Thatās when she decided to go full Real Housewives started yelling, got weirdly aggressive, Very professional. Olympic-level customer service.
In summary, If you enjoy being gaslit over fries, spritzed with glass cleaner like a potted plant, and being yelled at for having the audacity to speak up this is your place. Five stars for entertainment. Zero for everything else.
Atmosphere: 1
Food: 1
Service: 1
Very good food a little pricey for a burger
Atmosphere: 4
Food: 5
Service: 4
Good food. Quick service. My only complaint is prices are high. The Cajun fries are always worth it though.
The service was great, and the manager was very helpful. I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Great burgers made to order. They give you a crazy amount of fries.
Atmosphere: 5
Food: 5
Service: 5
Go to Burger King . McDonalds ect and save your money. This place is over priced and the food sucked .
Most Five Guys make burgers like they're ready for magazine cover photography and they taste as good as they look. This Five Guys has amazing staff and service but the burgers were not five stars. We got burnt bacon on top of it. We go out once a month and look forward to Five Guys.
Atmosphere: 4
Food: 4
Service: 5
Five guys has become incredibly expensive! You can easily spend $25 a person. Donāt ask me for a tip after charging so much!
Atmosphere: 3
Food: 5
Service: 4
Great burger, great fries, cant go wrong here.
Atmosphere: 5
Food: 5
Service: 4
Excellent as always
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My family & I were so excited about trying this location out last night. The facility was nice and the young lady (Destiny C)who took our order greeted us and took our order correctly. She also was very courteous & helpful when we asked for assistance later in our dining. However, we were first disappointed when we saw there were no children menu options available since we had our grandson with us. We then decided on a grilled cheese for him. The main disappointment was the food we received. The grilled cheese ($6.72) looked unappealing and he would not eat it. My husband took a bite for encouragement and he said it tasted awful. The fryās ($7.54) were also not great they were extremely soggy and limp. Mind you we did go in extremely hungry and paid roughly $49 for our family meal of 4 but then had to make an additional trip to Chick-fil-A to get an edible dinner for our grandson. The 2 additional burgers and BLT we got were not horrible and we did eat them. For our family this was not a good choice for the product we received nor the amount we spent. Lesson learned!
Atmosphere: 5
Food: 1
Service: 4
Excellent! Friendly service. Everything was fresh and delicious.
To the guy complaining about the overflowing fries in the bag, FIVE GUYs is know for this! It is absolutely a fun experience.
Iām glad thereās a FIVE GUYs in the neighborhood now!
Atmosphere: 5
Food: 5
Service: 5
Iām a Five Guys fan for life, however this one has let me down. I know theyāve only been open for a short while and I waited diligently because itās my favorite burger place. I came the day after opening and was underwhelmed by the burger. I returned today hoping they ironed everything out and with only 2 other customers I figured the burger would be excellent. I paid $27.00 dollars for two burgers, fries, and a soda. My burger bun was hard and tastes old and the whole thing tasted like it had been sitting out. Customer service was great, people were friendly but the burger itself was very disappointing. I hope this location figures it out because itās close to my home but Iāve been let down twice already and not sure if I should give it another shot.
Atmosphere: 5
Food: 2
Service: 5
A little on the pricey side, but the taste was worth it
Great service and good food. 5 guys gives always what you're looking for : good quality burgers and the best fries ever!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger
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