Ordered a cake for my daughters birthday and was told 2 hours prior to pick up that they couldn't do it for copyright reasons... would've been nice to know the day I dropped off the picture or even yesterday since they have had it for days now. So I get to scramble around town to find something similar to do for her. Horrible customer service!!!!
Amy Hagood
Great cake!! Got cool whipped icing abs it was phenomenal
Google user
Great cake!! Got cool whipped icing abs it was phenomenal
David Moss
The baked goods may taste good (never tried), but the customer service is horrible. I wanted to order custom Sesame street cupcakes for my son's seconds birthday and had been to the bakery once and had a pleasant conversation with the manager. I explained to her what we were looking for and she said that her decorator was on vacation, but she would likely be able to do what we were asking for, I would just need to come back when she was working and speak with her. About a month later, on a Sunday morning, a short, stout, slightly passed middle-aged woman was behind the bakery counter and this is how the conversation went: Me: Good morning, do you guys do custom cupcakes? Baker: Depends on what you are looking for. Me: Show her a pictures from pintrest of Sesame street cupcakes. "We would like something like this" (This is the place where a decent human being and anyone with customer service experience would have given a nice explanation as to why they could not do this, instead, I got this...) Baker: It is against the law for me to make that, Pintrest are things that YOU make in YOUR own time in YOUR own kitchen, unless YOU want to pay a 100,000 dollar fine from the government. Me: Oh ok, is it just because it's from Pintrest? Baker: No, it's because it is against the law and if you want me to do that, you need to go get written permission from Jim Henson...(Me giving a weird look, as it's hard to get anything in writing from a dead person)....awkward pause....."Jim Henson Productions". Me: Oh, ok, so it's a copyright infringement? Baker: Yes So this is why I will never purchase a baked good from the Bakery at this Kroger. I am not an irrational person who goes around and asks people to break the law and a simple, "we cannot do that because it's a copyright infringement issue" would have sufficed. The sarcasm and rudeness was completely unnecessary. So for your bakery needs, I recommend, well, anywhere else.
Ordered a cake for my daughters birthday and was told 2 hours prior to pick up that they couldn't do it for copyright reasons... would've been nice to know the day I dropped off the picture or even yesterday since they have had it for days now. So I get to scramble around town to find something similar to do for her. Horrible customer service!!!!
Great cake!! Got cool whipped icing abs it was phenomenal
Great cake!! Got cool whipped icing abs it was phenomenal
The baked goods may taste good (never tried), but the customer service is horrible. I wanted to order custom Sesame street cupcakes for my son's seconds birthday and had been to the bakery once and had a pleasant conversation with the manager. I explained to her what we were looking for and she said that her decorator was on vacation, but she would likely be able to do what we were asking for, I would just need to come back when she was working and speak with her. About a month later, on a Sunday morning, a short, stout, slightly passed middle-aged woman was behind the bakery counter and this is how the conversation went: Me: Good morning, do you guys do custom cupcakes? Baker: Depends on what you are looking for. Me: Show her a pictures from pintrest of Sesame street cupcakes. "We would like something like this" (This is the place where a decent human being and anyone with customer service experience would have given a nice explanation as to why they could not do this, instead, I got this...) Baker: It is against the law for me to make that, Pintrest are things that YOU make in YOUR own time in YOUR own kitchen, unless YOU want to pay a 100,000 dollar fine from the government. Me: Oh ok, is it just because it's from Pintrest? Baker: No, it's because it is against the law and if you want me to do that, you need to go get written permission from Jim Henson...(Me giving a weird look, as it's hard to get anything in writing from a dead person)....awkward pause....."Jim Henson Productions". Me: Oh, ok, so it's a copyright infringement? Baker: Yes So this is why I will never purchase a baked good from the Bakery at this Kroger. I am not an irrational person who goes around and asks people to break the law and a simple, "we cannot do that because it's a copyright infringement issue" would have sufficed. The sarcasm and rudeness was completely unnecessary. So for your bakery needs, I recommend, well, anywhere else.
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