Food was great but the service...from walking in to a warm friendly untrusted greeting, to ordering and having recommendations made, food being served with condiments just in case we wanted them. Food was visually on point and tasted even better. Watched staff interact with every guest as if that person was most important person in the place. Alot of seniors who I saw not ever rushed to order and care taken with them. I can't praise the staff enough and in turn the management as well because bad management can ruin great employees.
Atmosphere: 5
Food: 5
Service: 5
Daniel Foster
I was referred to McAlister’s by a good friend of mine, Chaz, who has been telling me for a while that their tea is the best around — and so are their sandwiches. My wife and I eat sandwiches pretty regularly, but usually at another spot (let’s just say, an East Coast–based competitor). Well, while in Conroe a week or so back, meeting friends, we passed a McAlister’s sign and hearing his voice in my head, I finally decided to listen to my buddy. I’m glad we did.
Walking in, we were greeted right away. The place was clean, welcoming, and had a nice atmosphere. The young man at the counter (thin build, round glasses) was extremely polite and made us feel right at home. He patiently answered our questions and helped us through the menu.
After ordering, I stopped by the restroom — clean and well-kept (men’s room was out of order, but that happens). Our food came out quickly, and it was excellent. The sandwiches were outstanding: soft bread, fresh vegetables, flavorful meats. I tried the mac & cheese, my wife had the cucumber salad, and both sides were delicious.
What really surprised us was the service. We weren’t expecting table visits or refills at a deli-style spot, but the staff checked in on us, refilled our drinks, and made sure we were taken care of. That small detail really stood out and made the meal feel special.
And yes — I have to admit it; my friend was right. The tea is phenomenal. Easily some of the best I’ve had, and I’m seriously considering that Tea Pass.
We’ll definitely be back. McAlister’s has made fans out of us!
Atmosphere: 5
Food: 5
Service: 5
Faith Isaacks
Wraps and macaroni? I’m pretty sure this is heaven on Earth
Arslan Tajammul
Was passing by and placed a to-go order
After 25 minutes of waiting, I asked about the status of my order. I was told I would be next, but after 7 orders came without mine I asked the manager (Gail), who simply made excuses and then ignored me
Then another staff member asked a kitchen person about the order. That person started aggressively talking back that she didn't receive the order, or something similar about some button that needed to be pressed but hadn't been
I simply walked out without the food. I would not recommend this place.
Atmosphere: 2
Food: 1
Service: 1
George Boepple
Typical McAlisters but seem to always be out of something
Atmosphere: 2
Food: 3
Service: 1
Bill Randolph
Sandwiches there are always great. Try the Italian.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
brittany cole
Wait was 20 mins for a to go sandwich and soup. I asked for extra bacon, cheese and chives on my potato soup. They didn’t even put bacon on it. Bread was stale.
Atmosphere: 1
Food: 1
Service: 1
Abbigale Crump
Extremely overpriced for the food you get. I paid $15 for a BLTA with some fruit that was average tasting….no drink included.
Kid-friendliness: Kid Friendly they have wooden high chairs for your little ones.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Gail Ludwig
I have my fav, never fails.
Kid-friendliness: Kid menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Turkey and Avocado
atem fontem
Sandwiches are a hit every time! Service has also been great so far
Atmosphere: 5
Food: 5
Service: 5
Virginia Green
Chicken Salad Sandwich on croissant..EXCELLENT....Country potato soup...no flavor even added salt and pepper...sweet tea is on point....blueberry lemon cookie....mouthgasm!!!
The customer service that I have not received from Chandra at the drive thru was horrible!!!! I visit this location all the time my last two experiences going through the drive-through with this person Chandra was the worst customer service that I’ve ever had in any business when you pull up to the window she does not smile or greet you. She just looks at you that also happened the very first time with the same employee (Chandra) and she’s not friendly at all. The second time I visited the same thing, no hello no nothing. She just looks at you and I believe the second time I went she told one of the other employees something because he was standing at the window looking at me like a deer in the light and she had a smirk on her face, and she even turned to him and smirked again and then turned back to me With the same smirk! No one should be in Customer Service with this horrible attitude. She could really be a pretty young lady, but her personality and attitude makes her not so pretty. If you don’t like the job you shouldn’t have applied for it. You applied there we didn’t. I even talk to the manager Brittney and she apologized for the incident, but that does not help the two services that I’ve had going there. The manager Brittney gave me the wrong number to the Corporate Office so I had to go back to my office & research the Corporate Office number myself. I’m not sure if she gave me the number wrong on purpose or if she truly didn’t know it but being a manager,, you should know the company that you work for corporate office phone number.
This will be my last visit at this location, I’ve heard other people say the same thing. I just never had witness it myself but today I can say it happened to me too. I work at a very large firm and no lots of people and we will never be going back to this location again. Corporate, I hope that you check into this because chandra is going she’s going to ruin your business. my food was good, but the customer service that I received was horrible!!
Very good staff, extremely helpful.
Atmosphere: 3
Food: 5
Service: 5
Food was great but the service...from walking in to a warm friendly untrusted greeting, to ordering and having recommendations made, food being served with condiments just in case we wanted them. Food was visually on point and tasted even better. Watched staff interact with every guest as if that person was most important person in the place. Alot of seniors who I saw not ever rushed to order and care taken with them. I can't praise the staff enough and in turn the management as well because bad management can ruin great employees.
Atmosphere: 5
Food: 5
Service: 5
I was referred to McAlister’s by a good friend of mine, Chaz, who has been telling me for a while that their tea is the best around — and so are their sandwiches. My wife and I eat sandwiches pretty regularly, but usually at another spot (let’s just say, an East Coast–based competitor). Well, while in Conroe a week or so back, meeting friends, we passed a McAlister’s sign and hearing his voice in my head, I finally decided to listen to my buddy. I’m glad we did.
Walking in, we were greeted right away. The place was clean, welcoming, and had a nice atmosphere. The young man at the counter (thin build, round glasses) was extremely polite and made us feel right at home. He patiently answered our questions and helped us through the menu.
After ordering, I stopped by the restroom — clean and well-kept (men’s room was out of order, but that happens). Our food came out quickly, and it was excellent. The sandwiches were outstanding: soft bread, fresh vegetables, flavorful meats. I tried the mac & cheese, my wife had the cucumber salad, and both sides were delicious.
What really surprised us was the service. We weren’t expecting table visits or refills at a deli-style spot, but the staff checked in on us, refilled our drinks, and made sure we were taken care of. That small detail really stood out and made the meal feel special.
And yes — I have to admit it; my friend was right. The tea is phenomenal. Easily some of the best I’ve had, and I’m seriously considering that Tea Pass.
We’ll definitely be back. McAlister’s has made fans out of us!
Atmosphere: 5
Food: 5
Service: 5
Wraps and macaroni? I’m pretty sure this is heaven on Earth
Was passing by and placed a to-go order
After 25 minutes of waiting, I asked about the status of my order. I was told I would be next, but after 7 orders came without mine I asked the manager (Gail), who simply made excuses and then ignored me
Then another staff member asked a kitchen person about the order. That person started aggressively talking back that she didn't receive the order, or something similar about some button that needed to be pressed but hadn't been
I simply walked out without the food. I would not recommend this place.
Atmosphere: 2
Food: 1
Service: 1
Typical McAlisters but seem to always be out of something
Atmosphere: 2
Food: 3
Service: 1
Sandwiches there are always great. Try the Italian.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Wait was 20 mins for a to go sandwich and soup. I asked for extra bacon, cheese and chives on my potato soup. They didn’t even put bacon on it. Bread was stale.
Atmosphere: 1
Food: 1
Service: 1
Extremely overpriced for the food you get. I paid $15 for a BLTA with some fruit that was average tasting….no drink included.
Good menu choices, food was excellent.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Restaurantji Recommends
Great place to eat Great food ?
Kid-friendliness: Kid Friendly they have wooden high chairs for your little ones.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I have my fav, never fails.
Kid-friendliness: Kid menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Turkey and Avocado
Sandwiches are a hit every time! Service has also been great so far
Atmosphere: 5
Food: 5
Service: 5
Chicken Salad Sandwich on croissant..EXCELLENT....Country potato soup...no flavor even added salt and pepper...sweet tea is on point....blueberry lemon cookie....mouthgasm!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad Sandwich, Ultimate Nachos
The customer service that I have not received from Chandra at the drive thru was horrible!!!!
I visit this location all the time my last two experiences going through the drive-through with this person Chandra was the worst customer service that I’ve ever had in any business when you pull up to the window she does not smile or greet you. She just looks at you
that also happened the very first time with the same employee (Chandra) and she’s not friendly at all.
The second time I visited the same thing, no hello no nothing. She just looks at you and I believe the second time I went she told one of the other employees something because he was standing at the window looking at me like a deer in the light and she had a smirk on her face, and she even turned to him and smirked again and then turned back to me
With the same smirk! No one should be in Customer Service with this horrible attitude.
She could really be a pretty young lady, but her personality and attitude makes her not so pretty.
If you don’t like the job you shouldn’t have applied for it. You applied there we didn’t. I even talk to the manager Brittney
and she apologized for the incident, but that does not help the two services that I’ve had going there.
The manager Brittney gave me the wrong number to the Corporate Office so I had to go back to my office & research the Corporate Office number myself. I’m not sure if she gave me the number wrong on purpose or if she truly didn’t know it but being a manager,, you should know the company that you work for corporate office phone number.
This will be my last visit at this location, I’ve heard other people say the same thing. I just never had witness it myself but today I can say it happened to me too. I work at a very large firm and no lots of people and we will never be going back to this location again.
Corporate, I hope that you check into this because chandra is going she’s going to ruin your business.
my food was good, but the customer service that I received was horrible!!
Atmosphere: 1
Food: 2
Service: 1
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