I’m not gonna lie, I’ve been coming to this location and the one on the North Loop for years without major issues, but I have to say I witnessed the most blatant disregard for customers just now. I just walked in to pick up a mobile order and mine was ready. I happen to walk in at the same time. The gentleman came in with his wife and young son. Not one person acknowledged any of us when we walked in the door, but more notably, The wife and son went to the restroom, and the man waited at the register for multiple minutes while more than five employees walked around behind the counter doing various tasks and not even saying good morning sir will be right with you or just one moment please, none of that. Zero Acknowledgment whatsoever. I was actually standing at the mobile pick up area for multiple minutes as well. Waiting to be acknowledged because I needed a stopper for one of my drinks + a carrier because I had three. There’s something I’ve noticed at this particular Starbucks is at the customer service granite has actually always been lacking. It was especially bad when there was a different manager. They do have a new manager now and I will say that she has been doing a much better job But overall it still has a lot of room for improvement. When someone walks in the door, I don’t care what the team is doing. They can say hi good morning good afternoon. Welcome to Starbucks will be right with you. You can do that while you’re making a drink. You could do that while you’re mixing up cold foam you can Do so many things to acknowledge your customers that are paying 7+ dollars for a beverage, but the fact that I also have to place an order 10 minutes in advance and many times it’s not ready when I get there and then when it is ready, I still have to wait for 3 to 5 minutes to be acknowledged for a drink stopper. Why do I even have to ask for a stopper? I should be able to go get a drink stopper with the straws and the napkins. Apparently, I actually asked once and I was told that the district manager made them put all of the drink stoppers on the far backside behind the counter, so in order to get one, you have to disrupt the workflow of an employee to walk across to where the drive-through area is to get a drink stopper. That’s ridiculous. I even have to ask for a sleeve. They actually have to go get me a sleeve when they’re serving hot drinks all day long. I can’t just get one next to the napkins so whoever this district manager is, needs to have their head examined because not only are they creating extra work for their employees. Their employees also need additional coaching on respect & guest service behavior. And before I close out this review, I wanna point out that the gentleman when he did finally get greeted by an employee to place his order they didn’t even say sorry about that wait, sir - they just said what can I get for you with no kindness at all
Kipsi
This Starbucks has good customer service but I'm sorry to say that our drinks were very bad, they were totally tasteless, they should try to do better, we wasted our money on them…
Atmosphere: 5
Food: 2
Service: 5
Lisa Borden
Customers service stinks, man at register act like he didn’t want to help are assist me with a issues I was having with my online order . I literally had to drive to another location to get my order fixed. Want be going to this location again until they adjust their customer service. RUDE
Service: 1
Ms. Johnson
Although they do not receive those 5 stars I am at this location often and it is hit or miss more hits I noticed. Efficiently, Organized Staff and they are on it when getting those drinks out. While I appreciate the urgency of completing my order but that's also why they do not get the 5 stars it may get a tad sloppy as this location is always busy busy busy.
Atmosphere: 4
Food: 4
Service: 4
alexandra royal
Honestly this used to be one of the better starbucks. But it seems the new people have no idea what they are doing. Multiple times I have to go back up and ask for more sauce, or more milk. Sometimes it hardly tastes like theres espresso in there. Today i sent my husband to get a tall white chocolate Mocha. This is what i got when i opened the lid(i always stir before i drink it) there is NO flavoring and there was hardly any whipped cream. Add in the fact that it is halfway full is ridiculous and lazy.
None of this is against NOAH. He is the absolute best always amazing with customer service and makes the drinks right. I've also seen how helpful and empathetic he is towards his coworkers.
Atmosphere: 3
Food: 3
Service: 2
Kimberly Baxter
I really wanted to come here and say that Noah was extremely nice and has great customer service! And he made our drinks fast. Give this man a raise! He definitely deserves it.
Atmosphere: 5
Food: 4
Service: 5
Arie Withrow
The service is friendly, but I ordered a summer berry lemonade with the raspberry pearls and received a $7 acai lemonade. If I wanted $7 strawberry lemonade I would have gotten two gallons of it for the same price within Krogers. I didn’t ask for it to be fixed since they were closing in 15 minutes and didn’t want to waste the drink and have it remade. Came another time for hot chocolate and it was just like hot water with no chocolate syrup. Dutch Bros is better, unfortunately there just isn’t one close except for in Willis and 242. Starbucks is overpriced and not good but the service was always immaculate, staff always friendly and chatty
Atmosphere: 5
Food: 1
Service: 5
Amanda Vadon
I have have great service every visit. It's always good, but something about today, Feb 25 morning, I had the best cup of coffee. Thank you, it made my day, lol.
Atmosphere: 5
Food: 5
Service: 5
Michael Garrison
Makes mama happy!
Atmosphere: 5
Food: 5
Service: 5
TangoMikeVictor
Quick service. It was more crowded than normal, but we were out before we knew it.
My son and I went there on Saturday morning about 11 and we enjoyed our lunch thereMy son's first time and he enjoyed the food thereEmployees were very
Atmosphere: 3
Food: 4
Service: 5
Jim Gunter
Not very good coffee. Try something else.
Atmosphere: 1
Food: 1
Service: 1
Sandeep Sital
Always great to go to
Atmosphere: 5
Food: 5
Service: 5
Sarah Glenn
Noah is amazing!!
Atmosphere: 5
Food: 5
Service: 5
M J
Tell me why the worker didn't want to make our drinks because she said they close at 8:40pm and not 9:00pm as stated in hours of operation...
I’m not gonna lie, I’ve been coming to this location and the one on the North Loop for years without major issues, but I have to say I witnessed the most blatant disregard for customers just now. I just walked in to pick up a mobile order and mine was ready. I happen to walk in at the same time. The gentleman came in with his wife and young son. Not one person acknowledged any of us when we walked in the door, but more notably, The wife and son went to the restroom, and the man waited at the register for multiple minutes while more than five employees walked around behind the counter doing various tasks and not even saying good morning sir will be right with you or just one moment please, none of that. Zero Acknowledgment whatsoever. I was actually standing at the mobile pick up area for multiple minutes as well. Waiting to be acknowledged because I needed a stopper for one of my drinks + a carrier because I had three. There’s something I’ve noticed at this particular Starbucks is at the customer service granite has actually always been lacking. It was especially bad when there was a different manager. They do have a new manager now and I will say that she has been doing a much better job But overall it still has a lot of room for improvement. When someone walks in the door, I don’t care what the team is doing. They can say hi good morning good afternoon. Welcome to Starbucks will be right with you. You can do that while you’re making a drink. You could do that while you’re mixing up cold foam you can Do so many things to acknowledge your customers that are paying 7+ dollars for a beverage, but the fact that I also have to place an order 10 minutes in advance and many times it’s not ready when I get there and then when it is ready, I still have to wait for 3 to 5 minutes to be acknowledged for a drink stopper. Why do I even have to ask for a stopper? I should be able to go get a drink stopper with the straws and the napkins. Apparently, I actually asked once and I was told that the district manager made them put all of the drink stoppers on the far backside behind the counter, so in order to get one, you have to disrupt the workflow of an employee to walk across to where the drive-through area is to get a drink stopper. That’s ridiculous. I even have to ask for a sleeve. They actually have to go get me a sleeve when they’re serving hot drinks all day long. I can’t just get one next to the napkins so whoever this district manager is, needs to have their head examined because not only are they creating extra work for their employees. Their employees also need additional coaching on respect & guest service behavior. And before I close out this review, I wanna point out that the gentleman when he did finally get greeted by an employee to place his order they didn’t even say sorry about that wait, sir - they just said what can I get for you with no kindness at all
This Starbucks has good customer service but I'm sorry to say that our drinks were very bad, they were totally tasteless, they should try to do better, we wasted our money on them…
Atmosphere: 5
Food: 2
Service: 5
Customers service stinks, man at register act like he didn’t want to help are assist me with a issues I was having with my online order . I literally had to drive to another location to get my order fixed. Want be going to this location again until they adjust their customer service. RUDE
Service: 1
Although they do not receive those 5 stars I am at this location often and it is hit or miss more hits I noticed. Efficiently, Organized Staff and they are on it when getting those drinks out. While I appreciate the urgency of completing my order but that's also why they do not get the 5 stars it may get a tad sloppy as this location is always busy busy busy.
Atmosphere: 4
Food: 4
Service: 4
Honestly this used to be one of the better starbucks. But it seems the new people have no idea what they are doing. Multiple times I have to go back up and ask for more sauce, or more milk. Sometimes it hardly tastes like theres espresso in there. Today i sent my husband to get a tall white chocolate Mocha. This is what i got when i opened the lid(i always stir before i drink it) there is NO flavoring and there was hardly any whipped cream. Add in the fact that it is halfway full is ridiculous and lazy.
None of this is against NOAH. He is the absolute best always amazing with customer service and makes the drinks right. I've also seen how helpful and empathetic he is towards his coworkers.
Atmosphere: 3
Food: 3
Service: 2
I really wanted to come here and say that Noah was extremely nice and has great customer service! And he made our drinks fast. Give this man a raise! He definitely deserves it.
Atmosphere: 5
Food: 4
Service: 5
The service is friendly, but I ordered a summer berry lemonade with the raspberry pearls and received a $7 acai lemonade. If I wanted $7 strawberry lemonade I would have gotten two gallons of it for the same price within Krogers. I didn’t ask for it to be fixed since they were closing in 15 minutes and didn’t want to waste the drink and have it remade. Came another time for hot chocolate and it was just like hot water with no chocolate syrup. Dutch Bros is better, unfortunately there just isn’t one close except for in Willis and 242. Starbucks is overpriced and not good but the service was always immaculate, staff always friendly and chatty
Atmosphere: 5
Food: 1
Service: 5
I have have great service every visit. It's always good, but something about today, Feb 25 morning, I had the best cup of coffee. Thank you, it made my day, lol.
Atmosphere: 5
Food: 5
Service: 5
Makes mama happy!
Atmosphere: 5
Food: 5
Service: 5
Quick service. It was more crowded than normal, but we were out before we knew it.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
My son and I went there on Saturday morning about 11 and we enjoyed our lunch thereMy son's first time and he enjoyed the food thereEmployees were very
Atmosphere: 3
Food: 4
Service: 5
Not very good coffee. Try something else.
Atmosphere: 1
Food: 1
Service: 1
Always great to go to
Atmosphere: 5
Food: 5
Service: 5
Noah is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Tell me why the worker didn't want to make our drinks because she said they close at 8:40pm and not 9:00pm as stated in hours of operation...
Atmosphere: 1
Food: 1
Service: 1
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