Worse subway ever!! They will steal your money, your meal will “go missing”, someone who was not you will mysteriously pick it up, no remake no refund, no explanation other than they are just incapable of refunding your money or remaking your order. They DO NOT confirm who you are for pick up orders, so anyone can come get your food. Oh also theres some random people hanging out in the back kitchen who work there.. maybe they were hungry.
Atmosphere: 1
Food: 1
Service: 1
Kyle Currie
I placed an online order for pickup before leaving work yesterday. It was a rather large order as it was for my family. My wife was out of town with our infant, two boys at home, so with no time to cook, I chose the closest store. I arrived to pick up the order about 45 minutes after the order was "completed" because I had to stay a little later than expected.Upon arrival, I told the employee behind the counter I was there pick up said order. She began to look around confused as the order was not there. The cashier began looking through the system saying they didn't get the order. After finding it he printed out the receipt, and appeared to start making the order, but only a minute later approached who was apparently the "supervisor" sitting in the corner with two teenage girls. Not employees, and I'm assuming they were family.She then brought me the receipt claiming the order had been picked up, saying the two teenaged girls seen a woman, and small child pick it up. She claimed it was not set out on the pickup shelf, but was behind the counter.That this mysterious woman came in, and gave my name for the order. I told her that is a blatant lie, and impossible for anyone to come in with my name for the order, unless they had the receipt showing well enough to read the GIANT BOLD PRINT that had my name on it, or someone just claimed it was there order without a name, or they probably just didn't make the order at all. Who knows.What l do know is nobody came in with the online verification receipt, and email for the order, which should be a requirement for the pickup.The supervisor told me to take it up with the bank, as they would not be providing a refund, or remaking the order.Saying there was nothing they could do.Would not provide contact info for store owner, or areal district manager.Kept referring to the testimonial of children who did not work there, and were most likely related to the supervisor.I had to write a formal complaint to the subway website for the store number, as they provide no direct contact information.All I received back was an email saying sorry you had a bad experience, thank you for the feedback.This is negligence, poor business ethic/practice, and lawfully theft by the company.Could not advise you more to avoid this location, or even subway as a whole.
Atmosphere: 1
Food: 1
Service: 1
Did I lay this egg?
Ricardo was incredibly polite and helpful, definitely deserves a raise :)Dietary restrictions: Will change gloves after handling allergen foodsParking: Always easy to parkKid-friendliness: Low racks for kids
Placed an order online. Had to use the website because the app kept crashing. I arrive to pick it up and the guy says he's out of everything. There was a number on my order they could have called if there was a problem. The guy says he can't refund it because no manager is there. Horrible location, will never return. If they were out of everything then it shouldn't have let me complete the order in the first place. I had to return to the restaurant the next day to get my refund. The supervisor didn't understand how to do it at first and just gave me cash. She gave me too much and then called me as I was on my way down the road telling me to bring the money back. This place really needs to get it together. Even if they do, I won't ever return to this location.
Atmosphere: 1
Food: 2
Service: 1
Eric Raines
Let me first say that the terrible service we received at this location turned out to be a blessing in disguise due to the roach/food sanitation issues observed while waiting to have my issue resolved. If bad service keeps me from eating bug droppings and germs, I'm all for it!We placed an order in the app which stated it would be ready at 6pm.Arrived just before 6 and was informed by one of the rude employees that it was going to "be awhile because we are slammed" as he laughed apparently finding service failures to be funny. For personal reasons, it had been a long day, I asked to simply cancel the order and I'd seek other options.I was told I could cancel the order in the app but found no option to cancel. I took my phone into the store and asked them to show me how, they couldn't find an option either and called the store manager on their cell phone and then handed me the cell phone because she wanted to ask me why I wanted to cancel the order. She had me leave my name and order information because she said nobody except her has the ability to cancel a Subway app order.Multiple times the employees were laughing about the situation and the fact the order wasn't ready. The Subway app said the order was ready, whether that's automatic because it was after 6pm or they marked it as being completed to meet some service level agreement I don't know, but saying an order is ready which hasn't even been started to be prepared is dishonest.While waiting on the employees to quit ignoring me and try to get the help I needed (even after they cleared the two people in line for orders they ignored me, kept their backs to me, and I had to repeatedly get their attention as there was no way I was paying for what I wasn't getting), there was a small roach crawling around on the counter where the food is wrapped and on the keyboard to the point of sale machine. I pointed this out to one of the laughing employees who squashed the roach with his gloved hands (he did thankfully change his gloves after) but did nothing to sanitize the area where peoples food, food wrappers, etc. are handled.These employees obviously need some additional training on how to balance in-store and order ahead customers, customers who order ahead and are provided a time it will be ready shoulldn't then expect to arrive at that time and be placed at the end of the walk-in customer line to be served whenever the employees feel like they can get around to it. They shouldn't laugh at people who were promised a time by their company which wasn't met. And the sanitation/food safety guidelines are pretty obviously not being met at this location.I've reached out to Subway via their webiste asking for this order to be cancelled and refunded, I don't want anything free (I wouldn't return to Subway at this point after this experience, mostly because of the sanitation issue which is far less forgivable than even the horrendous service could be, the two young men working at this location have no business being customer facing or food handling employees) I just want my money back for service/food I never received and feel customers in the area should know about the bugs and how the employees at this location "handle" it.
Atmosphere: 1
Food: 1
Service: 1
Sarah Gray
Husband and I stopped in for lunch ! Not bad sad for the one girl that had to hold down the lunch rush untilHer help arrived. Otherwise not a bad visit. Def could use more help and or taking turns to keep it more cleaner.Thanks for lunch ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
cheyenne Redmond
The guy that checked me out was slow and act as if he couldn’t hear. I order two foot longs which he messed up. He didn’t get the cheese right and in the main problem I had was he cute my husband sandwich which had sweet & sour sauce then turn around folded my sandwich and cut mine with the same knife. I know for a fact that not how it auto he done. Why would you cite a sandwich that has no sauce with a knife that you used to cut one that did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Kayla Gonzalez
1 young man working has *ZERO* customer service skills. Absolutely annoying. He was making another order from a receipt and NOT ONCE did he say anything in the nature of “be right with you” or say anything to even acknowledge us waiting there. Then when I asked to have my sub toasted he put it in to the point where my sub was still cold. Then watching him use the SAME dirty knife to cut the 2 previous sandwiches on ours and the ones behind was quite nasty, didn’t wipe the knife once!I get it I guess, High school kids probably just working a weekend job for money. AT LEAST fake till you make it….
Atmosphere: 1
Food: 2
Service: 1
Jennifer Foster
Omg this is the worst Subway ever. Don't order food for pick up because they will literally cancel.your order so they don't have to make it and will literally hang up on you if you call. Order at your own risk. I feel like I'm in the twilight zone on how these kids are let at their own will to run the business.Vegetarian options: Stay away.Dietary restrictions: Stay away from this Subway!!Parking: Stay away!Kid-friendliness: Stay away.Wheelchair accessibility: Stay away!
Atmosphere: 1
Food: 1
Service: 1
Laura Rucinsky
Went to get a take out order. Left when person sweeping and cleaning came to counter without washing hands and put on gloves to prepare my sandwich.
Let me first say that the terrible service we received at this location turned out to be a blessing in disguise due to the roach/food sanitation issues observed while waiting to have my issue resolved.We placed an order in the app which stated it would be ready at 6pm.Arrived a couple of minutes before 6 and was informed by one of the rude employees that it was going to "be awhile because we are slammed" as he laughed apparently finding service failures to be funny. For personal reasons, it had been a long day, I asked to simply cancel the order and I'd seek other options.I was told I could cancel the order in the app. I went back to my car, opened the app, and found no option to cancel. I took my phone into the store and asked them to show me how, they couldn't find an option either and called the store manager on their cell phone and then handed me the cell phone because she wanted to ask me why I wanted to cancel the order. She had me leave my name and order information because she said nobody except her has the ability to cancel a Subway app order. Multiple times the employees were laughing about the situation and the fact the order wasn't ready (even though in the Subway app it said the order was ready, whether that's automatic because it was after 6pm or they marked it as being completed to meet some service level agreement I don't know, but saying an order is ready which hasn't even been started to be prepared is dishonest.While waiting on the employees to quit ignoring me and try to get the help I needed (even after they cleared the two people in line for orders they tried to ignore me and I had to repeatedly get their attention as there was no way I was paying for what I wasn't getting), there was a small roach crawling around on the counter where the food is wrapped and on the keyboard to the point of sale machine. I pointed this out to one of the laughing employees who squashed the roach with his gloved hands (he did thankfully change his gloves after) but did nothing to sanitize the area where peoples food, food wrappers, etc. are handled.These employees obviously need some additional training on how to balance in-store and order ahead customers, customers who order ahead and are provided a time it will be ready shoulldn't then expect to arrive at that time and be placed at the end of the walk-in customer line to be served whenever the employees feel like they can get around to it. They shouldn't laugh at people who were promised a time by their company which wasn't met. And the sanitation/food safety guidelines are pretty obviously not being met at this location.I've reached out to Subway via their webiste asking for this order to be cancelled and refunded, I don't want anything free (I wouldn't return to Subway at this point after this experience, mostly because of the sanitation issue which is far less forgivable than even the horrendous service could be, the two young men working at this location have no business being customer facing or food handling employees) I just want my money back for service/food I never received and feel customers in the area should know about the bugs and how the employees at this location "handle" it.
Brian Jones
Owner. Why do you have only 1 employee working during lunch? Terrible wait time, however the young gentleman was nice even though he was alone. 10/13/23
Atmosphere: 3
Food: 4
Service: 2
Rylan H.
Disrespectful ass employees. I came in with no problem just trynna get a sandwich and bro staring me down and throwing my sandwich together in a shitty manner. I don't know what these two's problem is but they need to fix their fucking attitudes. I know service sucks but you don't have to be a fucking dick.
Kelsei Jade
Good food got exactly what I wanted easily
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Lichele Hines
placed an order on accident to the wow ring place called to cancel 7 times and didn’t pick up the phone
Worse subway ever!! They will steal your money, your meal will “go missing”, someone who was not you will mysteriously pick it up, no remake no refund, no explanation other than they are just incapable of refunding your money or remaking your order. They DO NOT confirm who you are for pick up orders, so anyone can come get your food. Oh also theres some random people hanging out in the back kitchen who work there.. maybe they were hungry.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order for pickup before leaving work yesterday. It was a rather large order as it was for my family. My wife was out of town with our infant, two boys at home, so with no time to cook, I chose the closest store. I arrived to pick up the order about 45 minutes after the order was "completed" because I had to stay a little later than expected.Upon arrival, I told the employee behind the counter I was there pick up said order. She began to look around confused as the order was not there. The cashier began looking through the system saying they didn't get the order. After finding it he printed out the receipt, and appeared to start making the order, but only a minute later approached who was apparently the "supervisor" sitting in the corner with two teenage girls. Not employees, and I'm assuming they were family.She then brought me the receipt claiming the order had been picked up, saying the two teenaged girls seen a woman, and small child pick it up. She claimed it was not set out on the pickup shelf, but was behind the counter.That this mysterious woman came in, and gave my name for the order. I told her that is a blatant lie, and impossible for anyone to come in with my name for the order, unless they had the receipt showing well enough to read the GIANT BOLD PRINT that had my name on it, or someone just claimed it was there order without a name, or they probably just didn't make the order at all. Who knows.What l do know is nobody came in with the online verification receipt, and email for the order, which should be a requirement for the pickup.The supervisor told me to take it up with the bank, as they would not be providing a refund, or remaking the order.Saying there was nothing they could do.Would not provide contact info for store owner, or areal district manager.Kept referring to the testimonial of children who did not work there, and were most likely related to the supervisor.I had to write a formal complaint to the subway website for the store number, as they provide no direct contact information.All I received back was an email saying sorry you had a bad experience, thank you for the feedback.This is negligence, poor business ethic/practice, and lawfully theft by the company.Could not advise you more to avoid this location, or even subway as a whole.
Atmosphere: 1
Food: 1
Service: 1
Ricardo was incredibly polite and helpful, definitely deserves a raise :)Dietary restrictions: Will change gloves after handling allergen foodsParking: Always easy to parkKid-friendliness: Low racks for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Veggie Line Setup, All-American Club, Grilled Chicken, Oven Roasted Turkey, Sandwich
Placed an order online. Had to use the website because the app kept crashing. I arrive to pick it up and the guy says he's out of everything. There was a number on my order they could have called if there was a problem. The guy says he can't refund it because no manager is there. Horrible location, will never return. If they were out of everything then it shouldn't have let me complete the order in the first place. I had to return to the restaurant the next day to get my refund. The supervisor didn't understand how to do it at first and just gave me cash. She gave me too much and then called me as I was on my way down the road telling me to bring the money back. This place really needs to get it together. Even if they do, I won't ever return to this location.
Atmosphere: 1
Food: 2
Service: 1
Let me first say that the terrible service we received at this location turned out to be a blessing in disguise due to the roach/food sanitation issues observed while waiting to have my issue resolved. If bad service keeps me from eating bug droppings and germs, I'm all for it!We placed an order in the app which stated it would be ready at 6pm.Arrived just before 6 and was informed by one of the rude employees that it was going to "be awhile because we are slammed" as he laughed apparently finding service failures to be funny. For personal reasons, it had been a long day, I asked to simply cancel the order and I'd seek other options.I was told I could cancel the order in the app but found no option to cancel. I took my phone into the store and asked them to show me how, they couldn't find an option either and called the store manager on their cell phone and then handed me the cell phone because she wanted to ask me why I wanted to cancel the order. She had me leave my name and order information because she said nobody except her has the ability to cancel a Subway app order.Multiple times the employees were laughing about the situation and the fact the order wasn't ready. The Subway app said the order was ready, whether that's automatic because it was after 6pm or they marked it as being completed to meet some service level agreement I don't know, but saying an order is ready which hasn't even been started to be prepared is dishonest.While waiting on the employees to quit ignoring me and try to get the help I needed (even after they cleared the two people in line for orders they ignored me, kept their backs to me, and I had to repeatedly get their attention as there was no way I was paying for what I wasn't getting), there was a small roach crawling around on the counter where the food is wrapped and on the keyboard to the point of sale machine. I pointed this out to one of the laughing employees who squashed the roach with his gloved hands (he did thankfully change his gloves after) but did nothing to sanitize the area where peoples food, food wrappers, etc. are handled.These employees obviously need some additional training on how to balance in-store and order ahead customers, customers who order ahead and are provided a time it will be ready shoulldn't then expect to arrive at that time and be placed at the end of the walk-in customer line to be served whenever the employees feel like they can get around to it. They shouldn't laugh at people who were promised a time by their company which wasn't met. And the sanitation/food safety guidelines are pretty obviously not being met at this location.I've reached out to Subway via their webiste asking for this order to be cancelled and refunded, I don't want anything free (I wouldn't return to Subway at this point after this experience, mostly because of the sanitation issue which is far less forgivable than even the horrendous service could be, the two young men working at this location have no business being customer facing or food handling employees) I just want my money back for service/food I never received and feel customers in the area should know about the bugs and how the employees at this location "handle" it.
Atmosphere: 1
Food: 1
Service: 1
Husband and I stopped in for lunch ! Not bad sad for the one girl that had to hold down the lunch rush untilHer help arrived. Otherwise not a bad visit. Def could use more help and or taking turns to keep it more cleaner.Thanks for lunch ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
The guy that checked me out was slow and act as if he couldn’t hear. I order two foot longs which he messed up. He didn’t get the cheese right and in the main problem I had was he cute my husband sandwich which had sweet & sour sauce then turn around folded my sandwich and cut mine with the same knife. I know for a fact that not how it auto he done. Why would you cite a sandwich that has no sauce with a knife that you used to cut one that did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
1 young man working has *ZERO* customer service skills. Absolutely annoying. He was making another order from a receipt and NOT ONCE did he say anything in the nature of “be right with you” or say anything to even acknowledge us waiting there. Then when I asked to have my sub toasted he put it in to the point where my sub was still cold. Then watching him use the SAME dirty knife to cut the 2 previous sandwiches on ours and the ones behind was quite nasty, didn’t wipe the knife once!I get it I guess, High school kids probably just working a weekend job for money. AT LEAST fake till you make it….
Atmosphere: 1
Food: 2
Service: 1
Omg this is the worst Subway ever. Don't order food for pick up because they will literally cancel.your order so they don't have to make it and will literally hang up on you if you call. Order at your own risk. I feel like I'm in the twilight zone on how these kids are let at their own will to run the business.Vegetarian options: Stay away.Dietary restrictions: Stay away from this Subway!!Parking: Stay away!Kid-friendliness: Stay away.Wheelchair accessibility: Stay away!
Atmosphere: 1
Food: 1
Service: 1
Went to get a take out order. Left when person sweeping and cleaning came to counter without washing hands and put on gloves to prepare my sandwich.
Atmosphere: 1
Restaurantji Recommends
Let me first say that the terrible service we received at this location turned out to be a blessing in disguise due to the roach/food sanitation issues observed while waiting to have my issue resolved.We placed an order in the app which stated it would be ready at 6pm.Arrived a couple of minutes before 6 and was informed by one of the rude employees that it was going to "be awhile because we are slammed" as he laughed apparently finding service failures to be funny. For personal reasons, it had been a long day, I asked to simply cancel the order and I'd seek other options.I was told I could cancel the order in the app. I went back to my car, opened the app, and found no option to cancel. I took my phone into the store and asked them to show me how, they couldn't find an option either and called the store manager on their cell phone and then handed me the cell phone because she wanted to ask me why I wanted to cancel the order. She had me leave my name and order information because she said nobody except her has the ability to cancel a Subway app order. Multiple times the employees were laughing about the situation and the fact the order wasn't ready (even though in the Subway app it said the order was ready, whether that's automatic because it was after 6pm or they marked it as being completed to meet some service level agreement I don't know, but saying an order is ready which hasn't even been started to be prepared is dishonest.While waiting on the employees to quit ignoring me and try to get the help I needed (even after they cleared the two people in line for orders they tried to ignore me and I had to repeatedly get their attention as there was no way I was paying for what I wasn't getting), there was a small roach crawling around on the counter where the food is wrapped and on the keyboard to the point of sale machine. I pointed this out to one of the laughing employees who squashed the roach with his gloved hands (he did thankfully change his gloves after) but did nothing to sanitize the area where peoples food, food wrappers, etc. are handled.These employees obviously need some additional training on how to balance in-store and order ahead customers, customers who order ahead and are provided a time it will be ready shoulldn't then expect to arrive at that time and be placed at the end of the walk-in customer line to be served whenever the employees feel like they can get around to it. They shouldn't laugh at people who were promised a time by their company which wasn't met. And the sanitation/food safety guidelines are pretty obviously not being met at this location.I've reached out to Subway via their webiste asking for this order to be cancelled and refunded, I don't want anything free (I wouldn't return to Subway at this point after this experience, mostly because of the sanitation issue which is far less forgivable than even the horrendous service could be, the two young men working at this location have no business being customer facing or food handling employees) I just want my money back for service/food I never received and feel customers in the area should know about the bugs and how the employees at this location "handle" it.
Owner. Why do you have only 1 employee working during lunch? Terrible wait time, however the young gentleman was nice even though he was alone. 10/13/23
Atmosphere: 3
Food: 4
Service: 2
Disrespectful ass employees. I came in with no problem just trynna get a sandwich and bro staring me down and throwing my sandwich together in a shitty manner. I don't know what these two's problem is but they need to fix their fucking attitudes. I know service sucks but you don't have to be a fucking dick.
Good food got exactly what I wanted easily
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
placed an order on accident to the wow ring place called to cancel 7 times and didn’t pick up the phone
Atmosphere: 1
Food: 1
Service: 1