Placed an order today. They forgot my sandwich, and doing so I had to come back for them to place another order. This staff did not even apologize for the inconvenience of me driving back. I asked if they can give me a drink with the meal since I had to drive all the way back to the store. The manager on shift told me she gave me fries for the inconvenience. Thank you for the fries but now my drink is hot and I would have enjoyed a nice cold drink to down this food. I guess this is the way Stephen Kennedy likes to run his store. Maybe some training on being kind and apologizing to customers who spend a good amount of money for having to drive out of the way to get their food they paid for.
Atmosphere: 1
Food: 2
Service: 1
Angie Williams
This establishment is always nice and friendly. The food is fresh.
Atmosphere: 4
Food: 4
Service: 4
Leslie Hardin
The Copperas Cove location did great today! My order was correct and I got it really fast, which I especially appreciate when I'm in a hurry in the morning. The drive-through employee was very friendly and polite. I am grateful for the free breakfast item they give away on Grati Tuesdays.
I prefer Chick-fil-A over other fast food restaurants because they still offer healthy options like fresh fruit, salads, and Greek yogurt. My daughter enjoys playing on the playground. I like that the playground has a glass wall so you can see your child, but not hear all the children's noise while trying to enjoy your meal. The restaurant is clean and well-stocked.
Thank you, Chick-fil-A!
Venicia S.
Very nice Chick-fil-A!!
Atmosphere: 5
Food: 5
Service: 5
Mahasin Regina
Always great
Atmosphere: 5
Food: 5
Service: 5
Marco Crispin
Worst experience ever on dining Inn and takeout if I was able not to leave a store, I wouldn’t
Jacinta
Their original ice coffee is SO good. I never knew. Another win for their food and drinks
Shauna G
I ordered 2 things. Literally 2 things. Chicken strips and a chicken sandwich. They messed up the sandwich. I asked for just cheese on it, the worker even asked for clarification. There's a special label on the box they gave me, and they still put tomatoes, lettuce and pickles.
Honestly, it's not that difficult to just put chicken and cheese in a bun. There was like 1 car behind me and one ahead of me, so it wasn't super busy either. Disappointing and overpriced.
Atmosphere: 1
Food: 1
Service: 1
wolf mama
Chick fil a is always good! But there was a confusion on the order, an the wait was a little longer than usual, but despite all that, I got my food an its ALWAYS good! 👍
I recently placed an order through the mobile app for my family’s dinner and requested a Spicy Cool Wrap without the cheese blend. When we picked up our curbside order, the team member explained that my wrap still had cheese because they “won’t make it without,” saying they only serve the wraps as advertised.
I asked why it wasn’t possible to simply make one at the prep counter without cheese, and she said it was against policy. I then asked if the policy was to not make things to order, and she confirmed that it was. I then spoke with the manager, who told me, “If we do it for one, we have to do it for all.” However, when I asked about customers with allergies or intolerances, she admitted exceptions could be made—which completely contradicted her earlier response. She suggested cheese could just be removed from other menu items, but that isn’t what I ordered. I wanted the wrap.
To confirm, I called the Killeen location afterward, and they told me they are able to remove cheese from wraps. Looks like I’ll be going there from now on.
I left very disappointed in both the service and the lack of flexibility. Having worked at this location years ago, and more recently at the Temple location, I know it is possible to accommodate simple requests like this. It’s disheartening to see how much the standard of customer service and quality has slipped here.
9/30/25 6:30 pm
Everything is top notch, except they are not as fast as most Chick-Fil-a
Atmosphere: 5
Food: 5
Service: 4
Debbie Cervantes
Always good here
Atmosphere: 5
Food: 5
Service: 5
Lex Lex
Sorry we came in the dining room after closing! Thank you Peter for being so nice! Love your fun fact about the mad hatter! Would love to come by again to hear more! Don’t catch other people’s names. But everyone was positive and amazing. Yall have a good night! Much love!
Atmosphere: 5
Food: 5
Service: 5
Sandi Sankey
The breakfast items were tasty, as usual. The kids play area was a pleasant bonus.
Placed an order today. They forgot my sandwich, and doing so I had to come back for them to place another order. This staff did not even apologize for the inconvenience of me driving back. I asked if they can give me a drink with the meal since I had to drive all the way back to the store. The manager on shift told me she gave me fries for the inconvenience. Thank you for the fries but now my drink is hot and I would have enjoyed a nice cold drink to down this food. I guess this is the way Stephen Kennedy likes to run his store. Maybe some training on being kind and apologizing to customers who spend a good amount of money for having to drive out of the way to get their food they paid for.
Atmosphere: 1
Food: 2
Service: 1
This establishment is always nice and friendly. The food is fresh.
Atmosphere: 4
Food: 4
Service: 4
The Copperas Cove location did great today! My order was correct and I got it really fast, which I especially appreciate when I'm in a hurry in the morning. The drive-through employee was very friendly and polite. I am grateful for the free breakfast item they give away on Grati Tuesdays. I prefer Chick-fil-A over other fast food restaurants because they still offer healthy options like fresh fruit, salads, and Greek yogurt. My daughter enjoys playing on the playground. I like that the playground has a glass wall so you can see your child, but not hear all the children's noise while trying to enjoy your meal. The restaurant is clean and well-stocked. Thank you, Chick-fil-A!
Very nice Chick-fil-A!!
Atmosphere: 5
Food: 5
Service: 5
Always great
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever on dining Inn and takeout if I was able not to leave a store, I wouldn’t
Their original ice coffee is SO good. I never knew. Another win for their food and drinks
I ordered 2 things. Literally 2 things. Chicken strips and a chicken sandwich. They messed up the sandwich. I asked for just cheese on it, the worker even asked for clarification. There's a special label on the box they gave me, and they still put tomatoes, lettuce and pickles.
Honestly, it's not that difficult to just put chicken and cheese in a bun. There was like 1 car behind me and one ahead of me, so it wasn't super busy either. Disappointing and overpriced.
Atmosphere: 1
Food: 1
Service: 1
Chick fil a is always good! But there was a confusion on the order, an the wait was a little longer than usual, but despite all that, I got my food an its ALWAYS good! 👍
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chick-Fil-A Waffle Potato Fries
I recently placed an order through the mobile app for my family’s dinner and requested a Spicy Cool Wrap without the cheese blend. When we picked up our curbside order, the team member explained that my wrap still had cheese because they “won’t make it without,” saying they only serve the wraps as advertised. I asked why it wasn’t possible to simply make one at the prep counter without cheese, and she said it was against policy. I then asked if the policy was to not make things to order, and she confirmed that it was. I then spoke with the manager, who told me, “If we do it for one, we have to do it for all.” However, when I asked about customers with allergies or intolerances, she admitted exceptions could be made—which completely contradicted her earlier response. She suggested cheese could just be removed from other menu items, but that isn’t what I ordered. I wanted the wrap. To confirm, I called the Killeen location afterward, and they told me they are able to remove cheese from wraps. Looks like I’ll be going there from now on. I left very disappointed in both the service and the lack of flexibility. Having worked at this location years ago, and more recently at the Temple location, I know it is possible to accommodate simple requests like this. It’s disheartening to see how much the standard of customer service and quality has slipped here. 9/30/25 6:30 pm
Restaurantji Recommends
Good food
Atmosphere: 5
Food: 5
Service: 5
Everything is top notch, except they are not as fast as most Chick-Fil-a
Atmosphere: 5
Food: 5
Service: 4
Always good here
Atmosphere: 5
Food: 5
Service: 5
Sorry we came in the dining room after closing! Thank you Peter for being so nice! Love your fun fact about the mad hatter! Would love to come by again to hear more! Don’t catch other people’s names. But everyone was positive and amazing. Yall have a good night! Much love!
Atmosphere: 5
Food: 5
Service: 5
The breakfast items were tasty, as usual. The kids play area was a pleasant bonus.
Atmosphere: 5
Food: 5
Service: 5
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