This has to be the worst papa John’s I’ve had. There is no quality control whatsoever! The pizza tasted awful and the cinnamon bits were dry and tasted very old and the icing didn’t even taste like icing! How do you mess up icing?? I will never order from this location again! 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Maxine Leonard
Papa Johns was my favorite for a little while after bad experiences with other pizza places around Copperas Cove, until my last order. I was looking forward to my cheese sticks and they delivered a cheese pizza. It was gross. I thought, you had one job. I’m done with them for awhile
Food: 1
Ronald Phillips
Done going to this location kids behind the counter not wearing gloves while handling food with long fingernails no hair nets I found hair in my food the service was slow and the pizza wasn’t what I ordered this is the third time this month this location has gone down hill. Never again
Atmosphere: 2
Food: 2
Service: 1
Kailey Lewis
staff here is AWFUL. morning shift people are so rude and don’t know how to make food. gave me the wrong food then started screaming about it right when i left. i will never order from here again. food is always messed up and staff just doesn’t even know what customer service is.
Atmosphere: 2
Food: 1
Service: 1
Michael Sadler II
If I could put zero stars I would, ordered 2 large pizzas last night, door dash took over an hour to get to my house (which the driver delivered another order in my neighborhood then went back to get mine) shows up with the complete wrong order. Call the store and of course they blame door dash so I take the order I got to the right person hoping they have mine and they don’t. Papa John’s mixed up 3 orders because we all share the same first name! I’ve disputed the charge with my bank because getting a refund is like pulling teeth. Never using this place again
Atmosphere: 1
Food: 1
Service: 1
A H
Food is ok but the staff seems to always have an attitude towards customers rolling eyes and just being all around rude
Atmosphere: 1
Food: 3
Service: 1
Bunker Tattoo
They keep taking it down but this needs to be seen. This place needs new management or a new owner that respects their customers and their health.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Works Pizza
Samuel _Free
Showed up for a call in after being told it was a 10 min wait time got there 20 mins later and there seems to be only one employee who ignored several ppl including myself at the counter for 10 mins straight No reception or estimate for how long it would take and no acknowledgement otherwise. Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
Tomeka Stewart
3rd time we ordered Meat pizza w/pineapple and a Shack-a-roni was poorly made, raw and unsatisfactory as pizza standards go. The Meat pizza was raw and lacked toppings, EXSPECIALY THE PINEAPPLE! They charge 2.00 extra for additional topping. We were reassured that the pineapple was under the cheese as well. Reaching home and dividing the pizza up for my family. It wasn't only slim 2 none pineapple it was raw!! Please check your pizza and you the customer not satisfied, REMAKE IT ON THE SPOT! SEE ATTACHMENTS!
Atmosphere: 3
Food: 2
Service: 3
Dale Noordam
They take forever and use door dash so door dash blames papa johns and they blame door dash. Pizza sucks but kids like it for some reason. Not enough sauce for me. Order not "confirmed" for 20 minutes after i ordered and door dash driver was waiting for them to finish order after almost an hour. They really have their stuff together. NOT. Shouldn't take this long for pizza. So I go up there after an hour, this is 15 minutes after it says my driver has left, i see his location is still at the store. 5 minute drive. I ask the employee to refund. Complain to him for about 5 minutes. He asks my name, the driver standing there say "Are you so and so?" He said "I have your food" I said where? He had it in his truck for 25 minutes at this point because he was waiting on another order. He tried to make excuses but he was full of it, he accepted another order and didnt give a crap about my food or the way papa johns is perceived for food quality. Papa Johns not off the hook cause they are the idiots who partnered with door dash to begin with. Lame!!! Wont be getting Papa Johns for a while in the future. Pictures show when i ordered and how it was "confirmed" 25 MINUTES after I placed it. So it was 25 minutes before they even looked at my order.
The employees at this facility is very rude and unprofessional, the woman which is the only woman at this location do not know how to speak with ppl and definitely needs to be fired , I would definitely not be participating with this franchise period
Atmosphere: 2
Service: 1
Keith Carranza
I order food from here from time to time. Maybe 1/10 times do I get what I order. I always order specific sauces. And pay for them. I’ve only fully received what I ordered once.
Atmosphere: 1
Food: 4
Service: 1
enraged bear
They shrunk the breadsticks to half the size while charging the same price
Phoebe
Love the pizza hate ordering. Was on phone for over 30min trying to pay. Just to pay. Orders are taken overseas and the woman then a man could not understand the process or card numb. Just not doing the John’s pizza again. 30min to just PAY for an order is not acceptable.
This has to be the worst papa John’s I’ve had. There is no quality control whatsoever! The pizza tasted awful and the cinnamon bits were dry and tasted very old and the icing didn’t even taste like icing! How do you mess up icing?? I will never order from this location again! 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Papa Johns was my favorite for a little while after bad experiences with other pizza places around Copperas Cove, until my last order. I was looking forward to my cheese sticks and they delivered a cheese pizza. It was gross. I thought, you had one job. I’m done with them for awhile
Food: 1
Done going to this location kids behind the counter not wearing gloves while handling food with long fingernails no hair nets I found hair in my food the service was slow and the pizza wasn’t what I ordered this is the third time this month this location has gone down hill. Never again
Atmosphere: 2
Food: 2
Service: 1
staff here is AWFUL. morning shift people are so rude and don’t know how to make food. gave me the wrong food then started screaming about it right when i left. i will never order from here again. food is always messed up and staff just doesn’t even know what customer service is.
Atmosphere: 2
Food: 1
Service: 1
If I could put zero stars I would, ordered 2 large pizzas last night, door dash took over an hour to get to my house (which the driver delivered another order in my neighborhood then went back to get mine) shows up with the complete wrong order. Call the store and of course they blame door dash so I take the order I got to the right person hoping they have mine and they don’t. Papa John’s mixed up 3 orders because we all share the same first name! I’ve disputed the charge with my bank because getting a refund is like pulling teeth. Never using this place again
Atmosphere: 1
Food: 1
Service: 1
Food is ok but the staff seems to always have an attitude towards customers rolling eyes and just being all around rude
Atmosphere: 1
Food: 3
Service: 1
They keep taking it down but this needs to be seen. This place needs new management or a new owner that respects their customers and their health.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Works Pizza
Showed up for a call in after being told it was a 10 min wait time got there 20 mins later and there seems to be only one employee who ignored several ppl including myself at the counter for 10 mins straight
No reception or estimate for how long it would take and no acknowledgement otherwise. Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
3rd time we ordered Meat pizza w/pineapple and a Shack-a-roni was poorly made, raw and unsatisfactory as pizza standards go. The Meat pizza was raw and lacked toppings, EXSPECIALY THE PINEAPPLE! They charge 2.00 extra for additional topping. We were reassured that the pineapple was under the cheese as well. Reaching home and dividing the pizza up for my family. It wasn't only slim 2 none pineapple it was raw!! Please check your pizza and you the customer not satisfied, REMAKE IT ON THE SPOT! SEE ATTACHMENTS!
Atmosphere: 3
Food: 2
Service: 3
They take forever and use door dash so door dash blames papa johns and they blame door dash. Pizza sucks but kids like it for some reason. Not enough sauce for me. Order not "confirmed" for 20 minutes after i ordered and door dash driver was waiting for them to finish order after almost an hour.
They really have their stuff together. NOT. Shouldn't take this long for pizza.
So I go up there after an hour, this is 15 minutes after it says my driver has left, i see his location is still at the store. 5 minute drive. I ask the employee to refund. Complain to him for about 5 minutes. He asks my name, the driver standing there say "Are you so and so?" He said "I have your food" I said where? He had it in his truck for 25 minutes at this point because he was waiting on another order. He tried to make excuses but he was full of it, he accepted another order and didnt give a crap about my food or the way papa johns is perceived for food quality. Papa Johns not off the hook cause they are the idiots who partnered with door dash to begin with.
Lame!!! Wont be getting Papa Johns for a while in the future.
Pictures show when i ordered and how it was "confirmed" 25 MINUTES after I placed it. So it was 25 minutes before they even looked at my order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The employees at this facility is very rude and unprofessional, the woman which is the only woman at this location do not know how to speak with ppl and definitely needs to be fired , I would definitely not be participating with this franchise period
Atmosphere: 2
Service: 1
I order food from here from time to time. Maybe 1/10 times do I get what I order. I always order specific sauces. And pay for them. I’ve only fully received what I ordered once.
Atmosphere: 1
Food: 4
Service: 1
They shrunk the breadsticks to half the size while charging the same price
Love the pizza hate ordering. Was on phone for over 30min trying to pay. Just to pay. Orders are taken overseas and the woman then a man could not understand the process or card numb. Just not doing the John’s pizza again. 30min to just PAY for an order is not acceptable.
Atmosphere: 1
Food: 1
Service: 1
The manager has no respect and she is very mean
Atmosphere: 2
Food: 1
Service: 1
Loading...