Wingstop

Always great

Food was cold, ordered the ultimate wings for $20. Receive 15 wings and paid $29. I will not be back. Wing Stop use to be the one stop for great wings. Those days are gone!!!

Food: 1

Service: 1

Ms Ashley needs to do a class on customer service. She is the sweetest and the most professional and friendly person I’ve ever met. My food was fresh and my order was perfect. She is an asset to the company.

Atmosphere: 5

Food: 5

Service: 5

Clean place. Nice staff.

They are heavy with salt on fries but that’s cool. Plenty of drink options. Not a big crowd inside. Quiet enough for a chess game.

Atmosphere: 5

Food: 4

Service: 4

Went in last minute yesterday and got food and Marlene was wonderful! Helped me pick what I wanted and was overall great yall should give that girl a raise!!

Atmosphere: 4

Food: 4

Service: 3

I ordered a delivery, only got half of my food. Was told that in order to get a refund or a remake I had to come in person. I show up on person and then the order is wrong. Again. On top of that, no apology what so ever. The manager kept shooting me dirty looks, they acted like everything was my fault. I just wan5ed to feed my kids some wings like they asked for, instead got tonwai5 for two hours for them to treat me like a dirt bag, when I was nothing but polite.

Atmosphere: 1

Food: 3

Service: 1

Wings I ordered were terrible. They forgot my extra ranch that I paid for. I asked for my wings to be cooked well done they were soft and mushy and also cold like they just came out the freezer. Never again.

Atmosphere: 1

Food: 1

Service: 1

This is what kills a business. Poor customer service over the phone. Go to HEB!

Atmosphere: 1

Food: 5

Service: 1

I visited this store August 9th at 12 a.m. some friends and I. We recieved the worst service I've ever experienced from a Wing stop. Wait time was about 30 to 45 minutes. We recieved out food at 12:45 and after. The manager was cleaning the fryer when about 12 people walked in His restaurant. A lady that was there before told us that she had been there about an hour and she asked fir her money back. Manager did so, and no concern at all. Orders we ready and just waiting to be given to us. I recieved mines after I had tonask about it. Poor poor service and management.

Took over 45 minutes made my family and my self sick the next few days after eating wingstop definitely not going back !!!

Atmosphere: 1

Food: 2

Service: 2

BRITTANY LILLY NEEDS A RAISE SHES THE ABSOLUTE BEST MANAGER THAT IVE SEEN OR HAD CONTACT WITH EVER!!! COME HERE YOU WONT REGRET IT

Hi my name is Latreyce S and I love this location so much the workers are amazing they are nice caring and quite respectful it’s different for me especially because I have been to a lot of places but this spot is my absolute favorite number 1!!!!!

And Brittany Lilly one of the managers !!!! She’s amazing she deserves more than a raise she’s caring she makes sure everything is done correctly and if anything is wrong she’s sure to fix it with a smile !!! BRITTANY LILLY DESERVES A RAISE !!! She cares about her job she knows her job and she knows what to do!!! I absolutely honor her for being the person she is and doing the things she does for this store !!! IVE NEVER MET ANYONE SO SWEET AS BRITTANY PLEASE PLEASE EAT HERE YOU WILL NOT REGRET IT !!! I absolutely love this place and will forever come here as long as Brittany Lilly is there

Brittany absolutely is the best and I thank her so much for being so caring and honest thank you so much for having her at this store you will forever have my families eating here forever ♾️

Atmosphere: 5

Food: 5

Service: 5

I am writing to express my ongoing frustration with the repeated issues I’ve experienced when ordering from your Copperas Cove Wingstop. Every time I place an online order from this location, it is consistently incorrect, despite the fact that I am very specific in my order details and follow up with a call.

Most recently, I ordered 20 Garlic Parmesan wings, 10 Lemon Pepper wings, a large ranch, large fries, and celery and carrot sticks. Not only were the quantities wrong (15 of each flavor instead of 20 and 10), but the Garlic Parmesan wings lacked any visible seasoning at all. Once again, the quality and accuracy of my order were completely off.

Before picking up my order, I even called the store to express my concerns and to kindly ask that everything be double-checked. After a long day of work, the last thing I want is to come home to an incorrect order, especially one I’ve paid for and clearly detailed online.

When I called back after discovering the issues, the staff member who answered was not friendly or professional. I asked to speak with a manager, and after a brief hold not on mute or hold, I was told that the manager, Charles, was too busy to speak with me. I understand restaurants get busy, but customer service should still be a priority, especially when a customer has concern.

Atmosphere: 2

Food: 1

Service: 1

Absolute waste of time. Our order never moved on the screen and we sat and waited for well over an hour on top of the time it took for us to drive there. No one was helpful, all they could do is shrug their shoulders and say we don’t know.

I saw the special 20 wings for$20 online 😋 and was soo excited. Only to arrive to cold dry wings, due tonthe fact that I was on lunch break I had no time to waste. So that left me to eat or try to eat mumified chicken. Powdery and dry. This was a 20 meal that should not have been given very disappointed, not recommended that location to my company any more.
😡🤬🤬🤬

Atmosphere: 1

Food: 1

Service: 1

Yummy wings i will definitely go back. Wish I took pictures

Atmosphere: 5

Food: 5

Service: 5