I ordered a patty melt with large fries and somehow Whataburger managed to mess up a TWO ITEM ORDER. The patty melt was soggy like it sat there thinking about life for 30 minutes, cheese barely melted, bread greasy in the worst way, and the onions tasted like they were cooked yesterday and reheated with regret.
The large fries? More like medium sadness. Cold, limp, and unseasoned like they were allergic to salt. I’ve had better fries from the bottom of a grocery bag.
For the price, this was straight disrespect. I waited all that time just to be disappointed. Whataburger used to hit… now it’s just vibes and orange wrappers. Never again.
Atmosphere: 1
Food: 1
Service: 1
John Wadley
Great service. Fresh hot food.
Atmosphere: 5
Food: 5
Service: 5
David PerezYperez
Decided as Google guide to hit up Whataburger locations. This Crosby location is the worst!!! Only me in line and 4 people at the register just talking for about 5 minutes as if I was completely invisible. About to walk out , then finally a person ask what i wanted. . None of them even said hello. Customer service is key to good business. Food was fast . Wasn't the normal delicious, but wasn't bad either. However, I will never return to this location
Atmosphere: 2
Food: 3
Service: 1
Marvin Montoya
Manager at night shift, she's amazing great team work , best Whataburger ever in crosby tx.
Atmosphere: 5
Food: 5
Service: 5
Christopher Zepeda
Great Experience
Atmosphere: 5
Food: 5
Service: 5
DR Hunter
Always good and fast. Will visit again when in the area.
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Bermudez
The cashier was rude when asked her for napkins because apparently this location doesn't give it's customers any napkins and doesn't come out to the table with the tray and this wasn't just with us but we noticed this with every dine in and carry out customer while we sat there eating for an hour. My burger buns were smashed thinner than a thin crust pizza and the sauce and grease were everywhere on the inside and outside of our wrappers on 2 of our 4 burgers and it's never this bad that I had to wrap my burger in napkins. Cashier and manager caught an attitude when I asked for napkins because she only gave us 4 napkins for 4 meals that cost over $60 and when I told them why don't they do what all other Whataburhers do by bringing the tray to the table they had no explanation and revealed the tray acting like a McDonald's with it's ketchups. We go to Whataburger for the exceptional service, atmosphere and food but this location does not meet the mark.
Atmosphere: 2
Food: 3
Service: 2
Joe Schmo
Consistently and constantly gets orders wrong. Slow on service and will excel at the opportunity to give you wrong items.
Atmosphere: 1
Food: 3
Service: 1
Mariana Calderon
The service was trash, I got me a burger and they lady charged me for the sauce but didn’t give me any sauce, they be acting like McDonalds, like who even charges people for condiments they’re supposed to be free 😂, and I called and the guy and he tried defending the lady sayings it’s not her fault and supposedly they checked the bag but I was watching the whole time and they didn’t. Really bad workers they need to stop hiring little kids and start hiring people who are more mature and actually want to work and do there jobs! Bad service!!
Atmosphere: 1
Service: 1
Huzifa Abu-jarad
The team leader in the morning around 8 am. on Thursday, Aug 28 , didn't allow me to refill my drink. The way approach me was bad He said if you are going to refill, I will charge you!! Since when we get charged for refilling our drink at whataburger
Places a DoorDash order and my name was on the receipt along with my correct order but when I opened the bag my entire order was wrong and I can’t get a refund for it. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Lucia Gonzalez
Today was the 75th birthday celebration so of course we had to get us a burger!! Even with it being such a small establishment the place was so packed… but they all did a great job!!! The manager Johnathon did a great job managing the crew!!
I ordered a patty melt with large fries and somehow Whataburger managed to mess up a TWO ITEM ORDER. The patty melt was soggy like it sat there thinking about life for 30 minutes, cheese barely melted, bread greasy in the worst way, and the onions tasted like they were cooked yesterday and reheated with regret.
The large fries? More like medium sadness. Cold, limp, and unseasoned like they were allergic to salt. I’ve had better fries from the bottom of a grocery bag.
For the price, this was straight disrespect. I waited all that time just to be disappointed. Whataburger used to hit… now it’s just vibes and orange wrappers. Never again.
Atmosphere: 1
Food: 1
Service: 1
Great service. Fresh hot food.
Atmosphere: 5
Food: 5
Service: 5
Decided as Google guide to hit up Whataburger locations. This Crosby location is the worst!!! Only me in line and 4 people at the register just talking for about 5 minutes as if I was completely invisible. About to walk out , then finally a person ask what i wanted. . None of them even said hello. Customer service is key to good business. Food was fast . Wasn't the normal delicious, but wasn't bad either. However, I will never return to this location
Atmosphere: 2
Food: 3
Service: 1
Manager at night shift, she's amazing great team work , best Whataburger ever in crosby tx.
Atmosphere: 5
Food: 5
Service: 5
Great Experience
Atmosphere: 5
Food: 5
Service: 5
Always good and fast. Will visit again when in the area.
Atmosphere: 5
Food: 5
Service: 5
The cashier was rude when asked her for napkins because apparently this location doesn't give it's customers any napkins and doesn't come out to the table with the tray and this wasn't just with us but we noticed this with every dine in and carry out customer while we sat there eating for an hour. My burger buns were smashed thinner than a thin crust pizza and the sauce and grease were everywhere on the inside and outside of our wrappers on 2 of our 4 burgers and it's never this bad that I had to wrap my burger in napkins. Cashier and manager caught an attitude when I asked for napkins because she only gave us 4 napkins for 4 meals that cost over $60 and when I told them why don't they do what all other Whataburhers do by bringing the tray to the table they had no explanation and revealed the tray acting like a McDonald's with it's ketchups. We go to Whataburger for the exceptional service, atmosphere and food but this location does not meet the mark.
Atmosphere: 2
Food: 3
Service: 2
Consistently and constantly gets orders wrong. Slow on service and will excel at the opportunity to give you wrong items.
Atmosphere: 1
Food: 3
Service: 1
The service was trash, I got me a burger and they lady charged me for the sauce but didn’t give me any sauce, they be acting like McDonalds, like who even charges people for condiments they’re supposed to be free 😂, and I called and the guy and he tried defending the lady sayings it’s not her fault and supposedly they checked the bag but I was watching the whole time and they didn’t. Really bad workers they need to stop hiring little kids and start hiring people who are more mature and actually want to work and do there jobs! Bad service!!
Atmosphere: 1
Service: 1
The team leader in the morning around 8 am. on Thursday, Aug 28 , didn't allow me to refill my drink.
The way approach me was bad
He said if you are going to refill, I will charge you!!
Since when we get charged for refilling our drink at whataburger
Restaurantji Recommends
Just got a garden salad
Atmosphere: 5
Food: 5
Service: 5
Places a DoorDash order and my name was on the receipt along with my correct order but when I opened the bag my entire order was wrong and I can’t get a refund for it. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Today was the 75th birthday celebration so of course we had to get us a burger!! Even with it being such a small establishment the place was so packed… but they all did a great job!!! The manager Johnathon did a great job managing the crew!!
Atmosphere: 4
Food: 5
Service: 5
Yummmmy great love my Whataburger...
Food: 5
Service: 5
Cold burger, old french fries.
Atmosphere: 3
Food: 1
Service: 1
Loading...