Jack in the Box
11920 US-380, Cross Roads
(940) 365-9848
Recent Reviews
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Went to this location to get some food to go. I waited at the counter. There was a door dasher in there as well. No one even acknowledged that I was there EXCEPT the door dasher. She was even trying to get their attention to let them know I was there. If I wanted that kind of service I'd go across the street to Burger King.
Can't rate the food because I didn't get any.
Atmosphere: 1
Service: 1
If giving a zero star was possible I’d do that. Staff just gave away my order to someone else and my door dasher saw and waited half an hour for them to make a new order and they refused and said they wouldn’t replace order upon their mistake. Told me call door dash and make a new order. Zero willingness to admit fault or try and help with situation.
Atmosphere: 1
Food: 1
Service: 1
Don't mail coupons to people's houses if you are then going to get upset people come in to use the coupons...
Atmosphere: 1
Food: 4
Service: 1
It’s not busy at all and it took almost 15 mins for 4 tacos….
Service: 1
15 minutes in thr drive thru with only 1 person in front of me.
Food: 3
Service: 1
Pulled into the drive thru with 2 cars in front of me and was told it was gonna be a 45 minute wait to get my order. So I had to hit reverse and back out of the drive thru. It's fast food not a gourmet restaurant FFS.
Never coming back.. service 👎 ..
Atmosphere: 1
Food: 1
Service: 1
Two times weve ever been here the waits been over 30 mins drive thru. Never ever seen this now waiting another 10 mins bc they forgot something now they have to cook. 6 cars waiting all inpatiently went up the same time. Worst place to go.
Atmosphere: 1
Food: 1
Service: 1
This place has really gone down hill past 9pm. So disrespectful and have ran out of 75% of the menu. Above all the blunt disrespect and rudeness, like if you hate your job why bring that negativity to the customers. Never going back here at all.
Atmosphere: 1
Food: 1
Service: 1
I recently received an order for a garden salad with grilled chicken, but instead, I was provided with crispy tenders. Upon contacting your establishment and speaking with an employee, I was instructed to return the incorrect order. Upon doing so, the corrected salad was prepared with cold grilled chicken added, which was then presented to me. This experience raises concerns regarding the quality control and the standards of food preparation within your establishment. I would like to understand the measures in place to ensure that staff members are adequately trained and that the quality of food meets the standards your company aims to uphold.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Quite possibly one of the best JIBs in the area! Fries were excellent, even reheating after I got home to our much more rural area!
Atmosphere: 5
Food: 5
Service: 5
I would give this location zero stars if possible. If you use mobile pay/drive through options, be prepared to wait, have your order 'lost, forgotten or cancelled' every time. Employees and managers here behave without consideration to eachother and customers alike. If they tell you to 'pull around' good luck getting your order- manager was busy talking to friends on her phone to care. You'll waste 30 mins on avg and have an incomplete order every time- dont waste time visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurant was closed at 630 this morning but the lady was just sitting at a table looking at me. The sign says open 24 hours. What’s changed
Atmosphere: 1
Food: 1
Service: 1
Im the only one in the drive thru. Ive been here 15 minutes. Rude people working.
Atmosphere: 1
Service: 1
seriously. everytime i go here i ask FOR A PLAIN HAMBURGER. NOTHING ON IT. and what do they do? put stuff on it! seriously, what part of “plain hamburger, no cheese, no pickles, no tomatoes, nothing on it just meat and bread” DO YOU NOT UNDERSTAND?
Atmosphere: 1
Food: 1
Service: 1
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