PLEASE CHANGE YOUR “HOURS OF OPERATION” It was already closed when I arrived at 8:34 p.m. The staff member didn't bother to inform me that the business was already closed when she noticed that I was outside the entrance. I was ignored!
Atmosphere: 3
Food: 3
Service: 1
T Blueitt
Just came through drive thru and the girl at the window kept talking over me while placing my order when I got to window to pay she avoided me and was rude, handed me my drink and then slammed the window in my face! So to the heavy set girl white girl in the black t shirt who wanted to run off and not return to window after being petty I will be calling corporate on you tomorrow! Your lucky you didnt get that venti Carmel Brulee thrown back at you like you slammed the window in my face!! DO BETTER Starbucks hires anybody buyers beware!
Atmosphere: 1
Service: 1
Tara Premenko
Slow, slow service and they were not busy! Allow 15-25 minutes for your drink & another 3-5 if you ordered 2 drinks at the same time!
Carrie Roll
On 12/02/2025 Brianna helped me at the drive thru window.
Brianna blew me away with her kind presence, and especially, her dedication to her customers!
When I asked Brianna why the tip screen disappeared from the card reader; she said it’s so bright outside and so many people struggle with knowing which buttons to press, I always just bypass the option.
I hope she’s acknowledged for her commitment to customer service as it’s very BIG of her to skip out on getting a tip, so that her customers can get on their way.
I also hope this system can be improved, so hard working and dedicated staff members such as Brianna are not missing out on receiving their tips, and furthermore that Brianna is recognized and rewarded for her hard work ethic.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Trent Wilson
Always has the worst customer service
Service: 1
suzanne costello
I just went this morning for a chocolate pick-me-up before work. It is a Grande Hot Chocolate that costs a good amount. So, imagine my suprise when I was handed my drink and it felt pretty light. I mentioned this to the barista who quickly waved it off as being light due to the whipped cream. Perhaps it was light because you didnt fill the cup. If I wanted a smaller size that's what I would have ordered. Please do better in training your team, this was not the pick-me-up I was hoping for.
Atmosphere: 1
Food: 1
Service: 1
Adela Harrison
Staff was very friendly and prompt with my order. They were super busy yet the grill chesse on sour dough czmeout just right, not too crispy.
Atmosphere: 5
Food: 5
Service: 5
julia davis
Everytime I go to this location they skimp out on the matcha scoops. It’s $1 extra each scoop. They will hand you the lightest green cup and claim it’s 2 extra matcha scoops. Then you ask to remake and they will tell you, you don’t know what you’re talking about. I get a matcha everyday at the Starbucks in prosper on Preston and they are the best. This one is filled with lazy employees who hate matcha
Good afternoon I usually come to this Starbucks because is near my house and everyone is nice and polite but a today oct 28 I had a bad experience with one of the employees there she is Gothic I told her to make a coffee for me I will use my personal cup she was event taking and order from drive thru and the same time I don’t mine that but she finished she told me the total and just walk away and she did even took my cup to do the coffee she was really un polite everyone else was so nice she needs to do better with customer.
Atmosphere: 1
Food: 3
Service: 1
Kemi Bablo
I asked the black guy for whipped cream because which I was charged for. He gave me a tiny whipped cream. I asked him to add more because it was tiny. He collected the drink and returned it without adding whip cream. If I am paying for something I expect to be served properly.
Food: 3
Service: 1
Angelique Maylani
Good atmosphere & friendly employees! Enjoyed my pumpkin spice latte & quote 🫶🏽 Fav thing on the menu would be the spinach feta & egg wrap paired with a matcha drink so yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Langlitz
Clean store and not too loud, but the wait was longer than other Starbucks I’ve been to. The real problem is they don’t call names for pickup. I ordered a drink and muffin, saw what I thought was mine just sitting there, and waited. Five minutes later the screen said it was ready. Yep, it was mine the whole time. Saw the same thing happen to another customer, except her order was sitting in the drive-thru pickup area.
Best Starbucks evvverrrrr!!!
Atmosphere: 5
Food: 5
Service: 5
PLEASE CHANGE YOUR “HOURS OF OPERATION” It was already closed when I arrived at 8:34 p.m. The staff member didn't bother to inform me that the business was already closed when she noticed that I was outside the entrance. I was ignored!
Atmosphere: 3
Food: 3
Service: 1
Just came through drive thru and the girl at the window kept talking over me while placing my order when I got to window to pay she avoided me and was rude, handed me my drink and then slammed the window in my face! So to the heavy set girl white girl in the black t shirt who wanted to run off and not return to window after being petty I will be calling corporate on you tomorrow! Your lucky you didnt get that venti Carmel Brulee thrown back at you like you slammed the window in my face!! DO BETTER Starbucks hires anybody buyers beware!
Atmosphere: 1
Service: 1
Slow, slow service and they were not busy! Allow 15-25 minutes for your drink & another 3-5 if you ordered 2 drinks at the same time!
On 12/02/2025 Brianna helped me at the drive thru window.
Brianna blew me away with her kind presence, and especially, her dedication to her customers!
When I asked Brianna why the tip screen disappeared from the card reader; she said it’s so bright outside and so many people struggle with knowing which buttons to press, I always just bypass the option.
I hope she’s acknowledged for her commitment to customer service as it’s very BIG of her to skip out on getting a tip, so that her customers can get on their way.
I also hope this system can be improved, so hard working and dedicated staff members such as Brianna are not missing out on receiving their tips, and furthermore that Brianna is recognized and rewarded for her hard work ethic.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Always has the worst customer service
Service: 1
I just went this morning for a chocolate pick-me-up before work. It is a Grande Hot Chocolate that costs a good amount. So, imagine my suprise when I was handed my drink and it felt pretty light. I mentioned this to the barista who quickly waved it off as being light due to the whipped cream. Perhaps it was light because you didnt fill the cup. If I wanted a smaller size that's what I would have ordered. Please do better in training your team, this was not the pick-me-up I was hoping for.
Atmosphere: 1
Food: 1
Service: 1
Staff was very friendly and prompt with my order. They were super busy yet the grill chesse on sour dough czmeout just right, not too crispy.
Atmosphere: 5
Food: 5
Service: 5
Everytime I go to this location they skimp out on the matcha scoops. It’s $1 extra each scoop. They will hand you the lightest green cup and claim it’s 2 extra matcha scoops. Then you ask to remake and they will tell you, you don’t know what you’re talking about. I get a matcha everyday at the Starbucks in prosper on Preston and they are the best. This one is filled with lazy employees who hate matcha
Atmosphere: 1
Food: 1
Service: 1
Oh my😡no body help
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great experience and customer service
Atmosphere: 5
Food: 5
Service: 5
Good afternoon I usually come to this Starbucks because is near my house and everyone is nice and polite but a today oct 28 I had a bad experience with one of the employees there she is Gothic I told her to make a coffee for me I will use my personal cup she was event taking and order from drive thru and the same time I don’t mine that but she finished she told me the total and just walk away and she did even took my cup to do the coffee she was really un polite everyone else was so nice she needs to do better with customer.
Atmosphere: 1
Food: 3
Service: 1
I asked the black guy for whipped cream because which I was charged for. He gave me a tiny whipped cream. I asked him to add more because it was tiny. He collected the drink and returned it without adding whip cream. If I am paying for something I expect to be served properly.
Food: 3
Service: 1
Good atmosphere & friendly employees!
Enjoyed my pumpkin spice latte & quote 🫶🏽
Fav thing on the menu would be the spinach feta & egg wrap paired with a matcha drink so yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Clean store and not too loud, but the wait was longer than other Starbucks I’ve been to. The real problem is they don’t call names for pickup. I ordered a drink and muffin, saw what I thought was mine just sitting there, and waited. Five minutes later the screen said it was ready. Yep, it was mine the whole time. Saw the same thing happen to another customer, except her order was sitting in the drive-thru pickup area.
Atmosphere: 4
Food: 4
Service: 1
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