Starbucks

11450 E University Dr, Cross Roads
(940) 365-9852

Recent Reviews

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Angelique Maylani

Good atmosphere & friendly employees!
Enjoyed my pumpkin spice latte & quote šŸ«¶šŸ½
Fav thing on the menu would be the spinach feta & egg wrap paired with a matcha drink so yummy!!!

Atmosphere: 5

Food: 5

Service: 5

Jeremy Langlitz

Clean store and not too loud, but the wait was longer than other Starbucks I’ve been to. The real problem is they don’t call names for pickup. I ordered a drink and muffin, saw what I thought was mine just sitting there, and waited. Five minutes later the screen said it was ready. Yep, it was mine the whole time. Saw the same thing happen to another customer, except her order was sitting in the drive-thru pickup area.

Atmosphere: 4

Food: 4

Service: 1

Belinda Robinson

Love the Pink Drink!
Great group of people working here
Absolutely recommend, love the egg bites and the turkey sandwhich

Atmosphere: 5

Food: 5

Service: 5

Rana Ch

This store consistently messes up orders.

people prefer to go through the drive-through when it’s urgent. However, even if you place your order through the drive-through, this store will make you come in-store because of their mistake.

Atmosphere: 3

Food: 1

Service: 1

Kristina Rosa

Honestly I’ve never liked this Starbucks, but everyone kept telling me the people here are great. WRONG. I have gone here multiple times. Either someone talking back at me for arriving too early for my mobile order, being rude, or forgetting items. One worker said they didn’t make an egg and cheese protein box, but they then said ā€œwe’re sold out of bacon cheese burgers,ā€ what?!?! I don’t know what is up here, but I’ve been trying for over a year. I’m officially done with this location. Be warned!

Atmosphere: 1

Food: 1

Service: 1

Lily Edith

Friendly baristas, when my order isn't available, they help me find something similar that is available. Fast and efficient service.

Cassidy Garza

just ordered my breakfast from here on uber eats and was really looking forward to my blueberry muffin … much to my suprise when i open my order to see everything but my blueberry muffin , and to make matters worse they send an empty bag where the muffin was supposed to be .

Food: 1

Service: 1

Julie Brigance

I can not tell you how many times my strawberry aƧaĆ­ refresher is made with lemonade. I literally order this drink at least 5 times a week and this location has to remake it every time. Usually, they are nice about it, but grumpy pants was working tonight. The one he remade me was really weak and he didn’t put fruit in it. Changing my regular location after this.

Cora Burnett

I had the grill cheese and a Venti Matcha latte. The serves are very friendly and professionals. You can see the synergy amongst them.

Atmosphere: 5

Food: 5

Service: 5

Anna

Always friendly happy employees faster I love in out I happy we customer service

Atmosphere: 5

Food: 5

Service: 5

Miyesha Osei

I really wish Starbucks would stop cheating its customer. I ask for the venti pink drink with light ice and stressed light ice…like a few cubes and I get to the window with a cup filled with ice 😤 I even mention that it looks like a LOT of ice and she still pushes the cup out the window and hands me the pad which is getting on my nerves asking for a tip. Seriously every single time with the ā€œit’s going to ask you a questionā€ What am I supposed to do? Fix the drink myself. It’s the type of industry. This isn’t sit down service…BUT this location is notorious for shoveling scoops of ice
In your cup when you ask for light ice or no ice. I literally spooned out a cereal bowl full of ice. UNACCEPTABLE! They just ignore your request and it makes my drink a tall instead. It’s just robbing the customers. Do BETTER and stop insisting on a tip!

Atmosphere: 5

Food: 3

Service: 1

Briona Thomas

This location only seems to care about the drive through and will have you waiting in the lobby for entirely too long. I get that Starbucks is consistently busy but customers in store are just as important.

Madison

Been getting the same order for years. Is amazing and delicious every time. I love the friendly nature of the baristas and how personal they make the experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Danish, Iced Coconut Mocha

Bibis

Hardly ever write reviews but I’ve had enough of the consistently terrible service and incorrect orders at this Starbucks location.

It’s honestly the only one where my order is wrong every single time, and it’s incredibly frustrating. It’s as if they have their own version of the drink menu that bears no resemblance to the one I’ve ordered!

What’s worse is the customer service. The staff seem uninterested in addressing mistakes or even offering an apology. It’s almost like they don’t care and mock you when you try to get them to redo your drink.

It’s clear that this location has some serious training and quality control problems, and I’m not sure why they can’t get basic orders right.

Service: 1

Anubhav Aryal

customer service was excellent and the staff was very friendly and inviting

Atmosphere: 5

Food: 5

Service: 5

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