the staff was very rude. how you mad at me bc you have to work your job?
Atmosphere: 1
Food: 1
Service: 1
Kristen Garcia
All we wanted was five chocolate shakes, so for reasons I now regret, we went to Whataburger.
At the drive-thru, we had to repeat our order six times for Bob (order taker) to understand it: 2 large, 1 medium, and 2 small chocolate shakes. This was not a custom catering request. It was shakes. Bob then asked for a name, confidently took it down wrong, and sent us forward. This was at 9:00 PM. At the window, Amy (drive-thru attendant) asked for our name—again—and then openly apologized for Bob’s inability to take the order. She also informed us that, shockingly, Bob had entered the wrong name. We paid and were told to pull forward because they were “making the shakes.”
Ten minutes later, Amy returned and asked us to move to a parking spot because they were still “making” the shakes. Time kept passing. Patience kept leaving. We checked the receipt and realized it had now been 40 minutes since we paid for five chocolate shakes.
At that point, I went inside—because there is no universe where five shakes take 40 minutes. I asked Amy where our order was. She rummaged around, then handed me a bag with three melted shakes. I told her we ordered five. She asked me—again—what the order was and—again—what the name was, then said the name didn’t exist in the system. I had to remind her that Bob not only struggled with counting to five, but also entered the wrong name.
That’s when Elena, the manager, realized something was clearly wrong. When she asked Amy what happened, Amy claimed she had already given us our shakes. I interrupted and reminded her of our multiple conversations, to which she replied that she didn’t remember any of it. At this point, I felt like I’d wandered into the Twilight Zone with milkshakes.
Elena stepped in and fixed everything immediately. Miraculously, it took her five minutes to make the shakes—proving they hadn’t been “making” them at all. They had simply forgotten about us.
I will never return to this Whataburger—or any Whataburger—again. The food is garbage, which is why we only went for shakes, and even those weren’t worth the time, frustration, or melted disappointment.
For clarity: Bob and Amy are not their real names—I assigned them for storytelling purposes. Elena is the manager’s real name, and she handled the situation exactly as a manager should. Unfortunately, there aren’t enough Elenas in that building, and way too many Bobs and Amys running it.
Atmosphere: 1
Food: 1
Service: 1
Tina Berry
I ordered the crispy chicken sandwich which was amazing. I will go back again
Atmosphere: 5
Food: 5
Service: 5
Solo V2
everytime i come in i get an attitude by the manager e’lexa. disgusting the way customer service is done here. talking about customers when leaving, and mocking aswell. have problems with food almost everytime
Atmosphere: 1
Food: 3
Service: 1
world cup
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Wes Bailey
Ordered a jalapeño egg and cheese biscuit and it so hard I could put a hole through my dry wall with it. Disappointed
Atmosphere: 3
Food: 1
Service: 5
Annette Ero
Food is okay however I am very confused as to why workers are always outside in the cold when they don’t have a line. Seems unnecessary and harsh for employees during harsh temperatures. Just an opinion but I’ve never seen them busier than chick-fil-a
Atmosphere: 4
Food: 4
Service: 4
Wynston Moses
I’m all for some burgers but this time was too raw for me . Lost my appetite. Reassure it’s well done
Atmosphere: 3
Food: 1
Service: 3
Brendan
This Whataburger is always significantly better than the newer location that’s closer to HEB.
Atmosphere: 5
Food: 5
Service: 5
Michael Holden
Patty tells me that I have to pay for extra syrup they give me one the other employees said that’s not true very rude start speaking In Spanish I won’t be back to this location food is good tho always a issue there
Took them 20 minutes to tell me their shake machine was broken after I asked for my order of 3 shakes. Suddenly it's not broken when I ask for a refund. Im one of like 3 people in the lobby. Finally got the order 30 minutes after arriving. Not sure why its so hard to tell someone when they arrive its broken and issue a refund. Besides that mobile orders take absolutely forever here they're always behind at least 15 minutes but more like 30 minutes from the estimated time.
Atmosphere: 1
Food: 1
Service: 1
Chris Stanley
Im allergic to onions, ever time I order the sweet n spicy bacon burger I ask for no onions. Evertime I decid to go back n maby it'll be different, they do the same thing. Terrible service.
Atmosphere: 3
Food: 2
Service: 3
chris the vancura
Huge disappointment they acted like I was interrupting thier play time, I asked for a spicy chicken sandwich, he said , they had no chicken down and It would take time like 6 7 minutes to cook ( I thought that whataburger cooks to order ) He acted like he didn't want to make it ..So I asked for a buffalo ranch sandwich and he had to ask if they had any ..When I got my sandwich it was drenched in the sauce so when I took a bite it spilled out all over my shirt..Seems like the did that deliberately because they didn't want to work..Last time I checked this was a food establishment..Then later I got sick tomorrow stomach and vomited..Sorriest whataburger I ever been to , If you want food poisoning this is your jam ...Horrible I recommend you go across the street to MacDonalds..
Atmosphere: 1
Food: 1
Service: 1
Aaron Cox
I ordered onion rings along with two meals, and never got the onion rings.
the staff was very rude. how you mad at me bc you have to work your job?
Atmosphere: 1
Food: 1
Service: 1
All we wanted was five chocolate shakes, so for reasons I now regret, we went to Whataburger.
At the drive-thru, we had to repeat our order six times for Bob (order taker) to understand it: 2 large, 1 medium, and 2 small chocolate shakes. This was not a custom catering request. It was shakes. Bob then asked for a name, confidently took it down wrong, and sent us forward. This was at 9:00 PM.
At the window, Amy (drive-thru attendant) asked for our name—again—and then openly apologized for Bob’s inability to take the order. She also informed us that, shockingly, Bob had entered the wrong name. We paid and were told to pull forward because they were “making the shakes.”
Ten minutes later, Amy returned and asked us to move to a parking spot because they were still “making” the shakes. Time kept passing. Patience kept leaving. We checked the receipt and realized it had now been 40 minutes since we paid for five chocolate shakes.
At that point, I went inside—because there is no universe where five shakes take 40 minutes.
I asked Amy where our order was. She rummaged around, then handed me a bag with three melted shakes. I told her we ordered five. She asked me—again—what the order was and—again—what the name was, then said the name didn’t exist in the system. I had to remind her that Bob not only struggled with counting to five, but also entered the wrong name.
That’s when Elena, the manager, realized something was clearly wrong. When she asked Amy what happened, Amy claimed she had already given us our shakes. I interrupted and reminded her of our multiple conversations, to which she replied that she didn’t remember any of it. At this point, I felt like I’d wandered into the Twilight Zone with milkshakes.
Elena stepped in and fixed everything immediately. Miraculously, it took her five minutes to make the shakes—proving they hadn’t been “making” them at all. They had simply forgotten about us.
I will never return to this Whataburger—or any Whataburger—again. The food is garbage, which is why we only went for shakes, and even those weren’t worth the time, frustration, or melted disappointment.
For clarity: Bob and Amy are not their real names—I assigned them for storytelling purposes. Elena is the manager’s real name, and she handled the situation exactly as a manager should. Unfortunately, there aren’t enough Elenas in that building, and way too many Bobs and Amys running it.
Atmosphere: 1
Food: 1
Service: 1
I ordered the crispy chicken sandwich which was amazing. I will go back again
Atmosphere: 5
Food: 5
Service: 5
everytime i come in i get an attitude by the manager e’lexa. disgusting the way customer service is done here. talking about customers when leaving, and mocking aswell. have problems with food almost everytime
Atmosphere: 1
Food: 3
Service: 1
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Ordered a jalapeño egg and cheese biscuit and it so hard I could put a hole through my dry wall with it. Disappointed
Atmosphere: 3
Food: 1
Service: 5
Food is okay however I am very confused as to why workers are always outside in the cold when they don’t have a line. Seems unnecessary and harsh for employees during harsh temperatures. Just an opinion but I’ve never seen them busier than chick-fil-a
Atmosphere: 4
Food: 4
Service: 4
I’m all for some burgers but this time was too raw for me . Lost my appetite. Reassure it’s well done
Atmosphere: 3
Food: 1
Service: 3
This Whataburger is always significantly better than the newer location that’s closer to HEB.
Atmosphere: 5
Food: 5
Service: 5
Patty tells me that I have to pay for extra syrup they give me one the other employees said that’s not true very rude start speaking In Spanish I won’t be back to this location food is good tho always a issue there
Restaurantji Recommends
Took them 20 minutes to tell me their shake machine was broken after I asked for my order of 3 shakes. Suddenly it's not broken when I ask for a refund. Im one of like 3 people in the lobby. Finally got the order 30 minutes after arriving. Not sure why its so hard to tell someone when they arrive its broken and issue a refund. Besides that mobile orders take absolutely forever here they're always behind at least 15 minutes but more like 30 minutes from the estimated time.
Atmosphere: 1
Food: 1
Service: 1
Im allergic to onions, ever time I order the sweet n spicy bacon burger I ask for no onions. Evertime I decid to go back n maby it'll be different, they do the same thing. Terrible service.
Atmosphere: 3
Food: 2
Service: 3
Huge disappointment they acted like I was interrupting thier play time, I asked for a spicy chicken sandwich, he said , they had no chicken down and It would take time like 6 7 minutes to cook ( I thought that whataburger cooks to order ) He acted like he didn't want to make it ..So I asked for a buffalo ranch sandwich and he had to ask if they had any ..When I got my sandwich it was drenched in the sauce so when I took a bite it spilled out all over my shirt..Seems like the did that deliberately because they didn't want to work..Last time I checked this was a food establishment..Then later I got sick tomorrow stomach and vomited..Sorriest whataburger I ever been to , If you want food poisoning this is your jam ...Horrible I recommend you go across the street to MacDonalds..
Atmosphere: 1
Food: 1
Service: 1
I ordered onion rings along with two meals, and never got the onion rings.
Food: 2
75 cent burgers.. Happy Birthday Whataburger
Atmosphere: 5
Food: 5
Service: 5
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