Domino's Pizza
1201 FM1187 Suite 1, Crowley
(817) 297-9922
Recent Reviews
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If I could give 0 stars I would. I just watch my delivery driver go to the wrong door. And someone was outside and he stood there and had a whole conversation for 10 mins. While I stood on my balcony and watched him. It was not until I called the dominoes, that he stopped talking and brought my food. Last time I order from them. Last. Pathetic service
I'm rarely the one to leave reviews, but I've experienced four separate incidents at this location. Every time I've visited, the staff has been insulting. If you don't enjoy your job or dislike customers, why stay? This store definitely needs a makeover. If you'd like to hear more about these incidents, feel free to reach out.
Atmosphere: 1
Food: 1
Service: 1
I honestly hate writing bad reviews but this was such an aggravating encounter. I had placed an order ahead of time so that I can pick it up and bring home dinner. It was a large pizza, half cheese half pineapple, a medium pepperoni pizza, and some wings. I was notified it was ready so I drive through the drive through and show them my order. They had told me they had forgotten to put pineapple on half of the pizza like how I ordered, and it would be about 10 minutes. Totally fine! Completely understandable, everyone makes mistakes. Except when I had come inside to wait for my pizza, they had dropped the pineapples that were coming out of the oven. It would be another 10 minutes to put more through. I still wanted to give them the benefit of the doubt, so I was being as nice and understanding as possible.
10 minutes later, they were finally putting pineapples on my pizza. All fine and dandy until the cashier brought me two medium pizzas and my wings. The cashier told me that he hadn’t checked the ticket to see if it was correct and he wanted me to check if it was the right order. Mind you, I could see them putting pineapples they ran through the oven on top of the pizza. I told him I only ordered one pepperoni pizza and I was waiting on my large. He shrugged and took the other medium large back. I was honestly trying to make the best of the scenario, so I was being as understanding as possible.
Honestly, I would not be as upset about the situation if I was offered an apology. A small drink or some breadsticks. Anything! From anyone! I paid money for good, quick food, and half decent customer service. I wasn’t given any of those. Not even an apology.
Atmosphere: 2
Food: 3
Service: 1
The lady with all the pins in her hat did not seem very friendly. Her customer service felt ingenuous and insidious, enough for me start picking up at another location and this is the closest one to me.
Atmosphere: 1
Food: 3
Service: 1
This place is great. Great service and the 9.99 dollar special makes them KING!
Atmosphere: 5
Food: 5
Service: 5
Over an hour after delivery, app isn’t working correctly to notify when driver leaving. Pizza is cold
Atmosphere: 1
Food: 1
Service: 1
The pizza was made the way that I ordered it and it was hot and fresh.
Atmosphere: 5
Food: 4
Service: 5
Savannah did an outstanding job regarding customer service. She rectified a problem that was not of her doing and was nice, polite, and pleasant to interact with. Definitely made it a great experience overall.
my previous order from this location was delivered cold and in unsatisfactory condition. I called the store direct, spoke with a young man named Jim and he replaced my entire order free of charge. This tome everything was PERFECT!!! Thank you for the way you handled this issue. I'll be back.
I ordered a pizza and a salad. The salad was brown. It wasn’t edible. I picked it up in the drive through. They did say I could come back and get another but I feel like if they are passing out that quality of food they could deliver or give me credit. I gave them a two star rating because the pizza was decent.
Food: 2
Service: 1
Restaurantji Recommends
Conservice good pizza open later than the one that is by my house
Atmosphere: 5
Food: 5
Service: 5
One of our pizzas was supposed to be parmesan stuffed crust spinach and artichoke with bacon added. Instead, we got one of the $6 deals of a 2 topping pizza with regular crust. So irritating to not only get the wrong order, but also a cheaper item. The pizzas aren't even similar. Just blatant lack of care/attention. We drive out from the county so it is so irritating to receive terrible service.
Food: 1
Service: 1
These guys at this local dominos were friendly. I have had no issues with service here!!
Atmosphere: 4
Food: 5
Service: 4
Wow, there are so many bad reviews. Let me give some hope. I have also had terrible experiences with Dominos in the past, but I think that's a Dominos problem rather than a store problem. I ordered from this store today for the first time and my experience was really great. I ordered for pick up, showed up and was told my order wasn't received, but then they found it after some playful banter. One of the pizzas was wrong (full disclosure: I'm 90% sure that was MY fault) but they remade it for me in about 10 minutes. They were friendly, helpful, and really added a pleasant experience to my day. Shout out to LaToya, who totally took care of everything. I'm just another customer, I get it. They're busy. They've got a lot going on. They get dog's abuse from almost everyone, and they're probably underpaid. But they were so nice. I'm not a HUGE fan of Dominos (I'm actually allergic to cheese but eat their thin crust once in awhile bc it's WORTH IT!), but they earned a loyal customer today. Thank you. Really well done and massively appreciated. I hope people will understand how tough it is and give them a chance. They don't want to give you a bad experience. They're just trying to get through the day like the rest of us. Plus, it's easy to remember a bad experience, so it's really important to highlight the good ones.
Atmosphere: 5
Food: 5
Service: 5
3 orders in a row that were wrong. The app says they delivered food but they didn't deliver it. Takes over an hour to get a delivery. Too expensive just for one person.
Atmosphere: 3
Food: 3
Service: 1
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