Worst service ever asked for extra rolls and said that they can’t sell extra roll ….. don’t recommend for any one
Service: 1
Greg Battice
Ordered a 6 piece with an extra fry. Got rang up charged. Got my food and left. The girl gave me a 4 piece with a total of 1 fry. Not 2 fries. 1. I called twice and btih times ignored and not answered. Wouldn't recommend. Only reason people go is because its the only thing in Crystal city chicken wise. Don't recommend cheaper to make your own and get what you sound for without sass or abrasiveness from employees.
Atmosphere: 1
Food: 1
Service: 1
Gilbert Flores
This place is iconic, I had never seen it anywhere but Crystal City, Texas, now I see them everywhere, their snack pack with fried chicken breast with spicy crispy fries and a roll is so badass, so tasty, just the right amount for a hungry man. Sometimes I add an Xtra chicken breast, it's that good!
A Za
Well I was very unhappy with my order I said to my self it's Friday I'm going to eat me some fish like everyone else not that I'm a believer but because I like fried fish but to my surprise I got home and opened my meal box and there was 2 sardines or better of 2 minnows what a rip off Golden Chick but I 🤔 thought to my self I do live in CC 😂.
Samantha Pescador
I recently had my first experience at Golden Chick, and honestly, it was a bit disappointing. I placed my order online around 5:50-5:55 pm, expecting it to be ready in 16 minutes. We arrived about 15 minutes later, but it took over 5 minutes for anyone to even acknowledge us. To my surprise, our food wasn't ready! The young lady behind the counter seemed a bit lost and didn't start on our order for a couple of minutes.
By 6:35, after waiting over 30 minutes, I asked a team member how much longer it would take. It was frustrating to see other customers arriving, ordering, and leaving with their meals while we were still waiting. I had just ordered two chicken tender meals and a 6-piece wing, so it wasn’t a huge order! One staff member mentioned she was just bagging it up, while another (who seemed to be in management) told me they don’t start online orders until you’re in the restaurant, which contradicts what the website says. She claimed they want to ensure orders are warm for customers, but it felt more like an excuse for the poor service. There was no apology for the wait.
To top it off, the condiments I requested weren’t included, and the rolls were squished flat. Overall, I left feeling quite let down by the experience. DO NOT ORDER ONLINE UNLESS YOU ARE ABLE AND WILLING TO WAIT LONGER THAN THE CUSTOMERS ORDERING AT COUNTER.
Elida Santoya
Was given an incomplete order after I was told they would keep my receipt to make sure they got the order right. Me, like a dummy, trusted the order was correct and assumed the receipt was in my bags. When I got home, 10+ miles away, found the order was short, no receipt, no answer to several p/c attempts & no return call. Paid $47 + change. Expensive, don't recommend.
Atmosphere: 2
Food: 2
Service: 1
Iram Garcia
The best Golden chick.......
Atmosphere: 3
Food: 5
Service: 4
Juan Antonio Ortega Natividad
Excellent place, highly recommended, excellent service, excellent chicken and potatoes, souvenir machine, best of all, it reminded me of when I was a child
Atmosphere: 5
Food: 5
Service: 5
Luisa Montes
Very poor attitude and very displeasing to all of us. One girl did try to help. Left my mom standing to order and went to do other things instead of taking her order after taking orders for the rest of us. Not happy at all with this establishment. And kept giving us empty cups…knowing there was no ice in machine.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Rolls
Emilio Gonzalez
Honestly I have family in crystal city so I go there a lot ? and this place is a GO TO place for me their fries are yummy ?? and the chicken 10/10 and yeah
Kid-friendliness: I'm a kid and they treated me nice??????
Worst service ever asked for extra rolls and said that they can’t sell extra roll ….. don’t recommend for any one
Service: 1
Ordered a 6 piece with an extra fry. Got rang up charged. Got my food and left. The girl gave me a 4 piece with a total of 1 fry. Not 2 fries. 1. I called twice and btih times ignored and not answered. Wouldn't recommend. Only reason people go is because its the only thing in Crystal city chicken wise. Don't recommend cheaper to make your own and get what you sound for without sass or abrasiveness from employees.
Atmosphere: 1
Food: 1
Service: 1
This place is iconic, I had never seen it anywhere but Crystal City, Texas, now I see them everywhere, their snack pack with fried chicken breast with spicy crispy fries and a roll is so badass, so tasty, just the right amount for a hungry man. Sometimes I add an Xtra chicken breast, it's that good!
Well I was very unhappy with my order I said to my self it's Friday I'm going to eat me some fish like everyone else not that I'm a believer but because I like fried fish but to my surprise I got home and opened my meal box and there was 2 sardines or better of 2 minnows what a rip off Golden Chick but I 🤔 thought to my self I do live in CC 😂.
I recently had my first experience at Golden Chick, and honestly, it was a bit disappointing. I placed my order online around 5:50-5:55 pm, expecting it to be ready in 16 minutes. We arrived about 15 minutes later, but it took over 5 minutes for anyone to even acknowledge us. To my surprise, our food wasn't ready! The young lady behind the counter seemed a bit lost and didn't start on our order for a couple of minutes.
By 6:35, after waiting over 30 minutes, I asked a team member how much longer it would take. It was frustrating to see other customers arriving, ordering, and leaving with their meals while we were still waiting. I had just ordered two chicken tender meals and a 6-piece wing, so it wasn’t a huge order! One staff member mentioned she was just bagging it up, while another (who seemed to be in management) told me they don’t start online orders until you’re in the restaurant, which contradicts what the website says. She claimed they want to ensure orders are warm for customers, but it felt more like an excuse for the poor service. There was no apology for the wait.
To top it off, the condiments I requested weren’t included, and the rolls were squished flat. Overall, I left feeling quite let down by the experience. DO NOT ORDER ONLINE UNLESS YOU ARE ABLE AND WILLING TO WAIT LONGER THAN THE CUSTOMERS ORDERING AT COUNTER.
Was given an incomplete order after I was told they would keep my receipt to make sure they got the order right. Me, like a dummy, trusted the order was correct and assumed the receipt was in my bags. When I got home, 10+ miles away, found the order was short, no receipt, no answer to several p/c attempts & no return call. Paid $47 + change. Expensive, don't recommend.
Atmosphere: 2
Food: 2
Service: 1
The best Golden chick.......
Atmosphere: 3
Food: 5
Service: 4
Excellent place, highly recommended, excellent service, excellent chicken and potatoes, souvenir machine, best of all, it reminded me of when I was a child
Atmosphere: 5
Food: 5
Service: 5
Very poor attitude and very displeasing to all of us. One girl did try to help. Left my mom standing to order and went to do other things instead of taking her order after taking orders for the rest of us. Not happy at all with this establishment. And kept giving us empty cups…knowing there was no ice in machine.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Rolls
Honestly I have family in crystal city so I go there a lot ? and this place is a GO TO place for me their fries are yummy ?? and the chicken 10/10 and yeah
Kid-friendliness: I'm a kid and they treated me nice??????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls
Restaurantji Recommends
Service is trash ...1 workers I would love to throw hands with ,Other then that no words.....
The shrimp is back. Had to wait 10 mins, which is ok, because they cook it fresh when you order it.
Atmosphere: 5
Food: 5
Service: 5
Food is always great
Atmosphere: 3
Food: 5
Service: 4
Service has gone down and food quality but still a good place to hang
Atmosphere: 4
Food: 3
Service: 2
Please clean.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Rolls
Loading...