Not only was the store disgusting I was there for over 45 minutes waiting on my food. They placed it underneath the counter the only thing they had to say was oh well we didn’t put a number so now I get to eat my cold food I was sitting on the floor
Atmosphere: 1
Food: 1
Service: 1
Latosha Pryor
I had a very unpleasant encounter with the manager Juana today as she called me a liar to my face and said I had a history of calling in with complaints mind you I did make a call yesterday I asked for a manager because of course that is what you do when you have an issue common sense spoke to a lady named Tommie Juana told me I did not speak to her because she left at noon I just made this name up on my own I guess because I’m so infatuated with Whataburger employees idk then she proceeded to tell me I spoke with Noah 2 weeks ago I have no recollection all of this happened during lunch rush in front of customers highly unprofessional if I give you my money I expect to be served a hot meal especially if I’m waiting over 5 minutes at the drive through you are a 24 hr servicing restaurant fresh food is a must it was 1 am I get it your not to busy still not acceptable for cold food. I did however call corporate and spoke to a very understanding lady and she took care of the situation properly and professionally my advice for Juana she needs to learn customer service and she is definitely not manager material I don’t need hand outs or free meals as she insinuated I hope Juana learns from her mistake to treat people better and with respect and she definitely should never call anyone a liar
Service: 1
Jerri Dan
Staff was very friendly. Food was fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Ryan Argo
Poorly ran and very slow.
Atmosphere: 1
Food: 1
Service: 1
derrick howard
App does work for androids anymore so I tried to use my rewards point thru the whataburger website only to be told this location wasn't accepting online orders at the time so I went instore and tried explaining the situation to the female Hispanic manager but she had the worst attitude and refused to help in anyway and walked off like she was mad at the world and didn't want to be at work so in short I'll never order from this location again if I do it's only because the front line workers were amazing and super helpful specifically Dtachia M she absolutely deserves a raise and as a matter of fact she should be in the rude managers position!!!
Atmosphere: 1
Food: 1
Service: 1
Horacio Guerra
Got the wrong order so they focus on you to make it right! Definitely friendly
Atmosphere: 5
Food: 5
Service: 5
IceColdMintJulep
Food was fine, drinks didn't taste right. Pretty chaotic in there and had to go ask for ketchup.
When I go through the drive-through and order my food and then it’s not right, that’s one thing it’s totally understandable but when I go inside to tell them that it’s not right and they wanna call me a liar in front of everybody in the store saying that I never said that is actually really disrespectful When I know good and well, what I said I’m allergic to bacon. I cannot have bacon when I ordered my food. The very first thing I said was no bacon when I go inside to have them replace my burger and then they say I never said that when I say I definitely said it if you didn’t hear it I understand and they respond. No, you didn’t say that and get an attitude with me and then start telling me. I’m a liar. It’s rude and disrespectful and that’s why I don’t go in the morning
Atmosphere: 1
Food: 4
Service: 1
Jaquetta Bowden
Great burgers & super professional and friendly service! We'll stop by next time we go through Decatur, TX. Been stopping there for 25 years!! Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Aidan Kennedy
This chain is one of my top choices for late-night meals, yet this location often mixes up orders. You might need a little patience while they sort everything out, as things can arrive in all kinds of odd ways.
Once your meal is corrected, though, the food truly shines. Try the early-morning wraps, the savory meat sandwiches, and even their sweet iced tea — each item hits the spot after a long night out.
Despite the occasional mix-up, the flavor and comfort of the food make the stop worth it every time.
Atmosphere: 5
Food: 5
Service: 5
Ron Snyder
Always a good meal.
Atmosphere: 4
Food: 5
Service: 4
Bonnie Cryer
This particular wataburger is the worst. We ordered one meal and an additional burger at 6:00 for pick up. Said it'd be ready 6:14-6:17. Arrived at 615. Employee brought out drinks at 616 and said he'll bring the food when it's ready...6:29... still sitting there. As he brought drinks out for a car that pulled up we asked about the order, gave our name, again, and he brought us the order. It was wrong... can't wait any longer, we just ate what we got. This place has multiple employees standing, looking around. Desperately needs some leadership and organization.
Crystal is the best
Atmosphere: 5
Food: 5
Service: 5
Food was cold.
Atmosphere: 2
Food: 2
Service: 2
Not only was the store disgusting I was there for over 45 minutes waiting on my food. They placed it underneath the counter the only thing they had to say was oh well we didn’t put a number so now I get to eat my cold food I was sitting on the floor
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant encounter with the manager Juana today as she called me a liar to my face and said I had a history of calling in with complaints mind you I did make a call yesterday I asked for a manager because of course that is what you do when you have an issue common sense spoke to a lady named Tommie Juana told me I did not speak to her because she left at noon I just made this name up on my own I guess because I’m so infatuated with Whataburger employees idk then she proceeded to tell me I spoke with Noah 2 weeks ago I have no recollection all of this happened during lunch rush in front of customers highly unprofessional if I give you my money I expect to be served a hot meal especially if I’m waiting over 5 minutes at the drive through you are a 24 hr servicing restaurant fresh food is a must it was 1 am I get it your not to busy still not acceptable for cold food. I did however call corporate and spoke to a very understanding lady and she took care of the situation properly and professionally my advice for Juana she needs to learn customer service and she is definitely not manager material I don’t need hand outs or free meals as she insinuated I hope Juana learns from her mistake to treat people better and with respect and she definitely should never call anyone a liar
Service: 1
Staff was very friendly. Food was fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Poorly ran and very slow.
Atmosphere: 1
Food: 1
Service: 1
App does work for androids anymore so I tried to use my rewards point thru the whataburger website only to be told this location wasn't accepting online orders at the time so I went instore and tried explaining the situation to the female Hispanic manager but she had the worst attitude and refused to help in anyway and walked off like she was mad at the world and didn't want to be at work so in short I'll never order from this location again if I do it's only because the front line workers were amazing and super helpful specifically Dtachia M she absolutely deserves a raise and as a matter of fact she should be in the rude managers position!!!
Atmosphere: 1
Food: 1
Service: 1
Got the wrong order so they focus on you to make it right! Definitely friendly
Atmosphere: 5
Food: 5
Service: 5
Food was fine, drinks didn't taste right. Pretty chaotic in there and had to go ask for ketchup.
Atmosphere: 3
Food: 3
Service: 3
It HOT
food
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
When I go through the drive-through and order my food and then it’s not right, that’s one thing it’s totally understandable but when I go inside to tell them that it’s not right and they wanna call me a liar in front of everybody in the store saying that I never said that is actually really disrespectful When I know good and well, what I said I’m allergic to bacon. I cannot have bacon when I ordered my food. The very first thing I said was no bacon when I go inside to have them replace my burger and then they say I never said that when I say I definitely said it if you didn’t hear it I understand and they respond. No, you didn’t say that and get an attitude with me and then start telling me. I’m a liar. It’s rude and disrespectful and that’s why I don’t go in the morning
Atmosphere: 1
Food: 4
Service: 1
Great burgers & super professional and friendly service! We'll stop by next time we go through Decatur, TX. Been stopping there for 25 years!! Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
This chain is one of my top choices for late-night meals, yet this location often mixes up orders. You might need a little patience while they sort everything out, as things can arrive in all kinds of odd ways.
Once your meal is corrected, though, the food truly shines. Try the early-morning wraps, the savory meat sandwiches, and even their sweet iced tea — each item hits the spot after a long night out.
Despite the occasional mix-up, the flavor and comfort of the food make the stop worth it every time.
Atmosphere: 5
Food: 5
Service: 5
Always a good meal.
Atmosphere: 4
Food: 5
Service: 4
This particular wataburger is the worst. We ordered one meal and an additional burger at 6:00 for pick up. Said it'd be ready 6:14-6:17. Arrived at 615. Employee brought out drinks at 616 and said he'll bring the food when it's ready...6:29... still sitting there. As he brought drinks out for a car that pulled up we asked about the order, gave our name, again, and he brought us the order. It was wrong... can't wait any longer, we just ate what we got. This place has multiple employees standing, looking around. Desperately needs some leadership and organization.
Atmosphere: 1
Food: 3
Service: 1
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