This is the first time I have ever gotten bad customer service at a chick fil a. I was confused on if I was in the correct line due to how they have the sign set up. I was in the mobile line by accident. I asked the two attendants what do I need to do the sign are confusing and I got into the line by accident. I was the only person in line and they said I needed to drive around and get back in line.( In Red oak I got in the wrong line by accident and the attendant just took my order and explain to me which line I needed to be in next time. I thought since this was my first time at this location they would do the same thing.) Well that didn't happen. I was told that I had to drive all the way back around and get in line all over again. That didn't make sense to me since I was the only one in line so I cut across to the other side. The the young man was like oh honey you have to help her. The young lady acted like she didn't want to be at work she was very dry and rude I have never experienced that type of behavior. Once I got to get my food a young lady came to scold me as if I am a child telling a car follow behind and cross over. I'm not responsible for other people actions. And I honestly don't know what that had to do with my particular situation. And I also cut her off saying that I never been to that location and it was a accident.. I cut her off again and said it will never happen again cause I'm never coming back and drove off. I will deal with red oak traffic and construction it's worth it due to the customer service.
Atmosphere: 1
Food: 4
Service: 1
M Perez
I love the chicken sandwich. It was great.
Atmosphere: 5
Food: 5
Service: 5
Blake Man
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Dennis Kaye
Why are the lanes merging? Who asked for this change. This makes me not want to come back. What’s the advantage of ordering ahead?
Atmosphere: 4
Food: 5
Service: 3
Kizmet Williams
I don't eat out as much because these fast food establishments service and customer service isnt up to my standards . When I do eat out I expect great service and great food regardless if its fast food or not with the price of food these days. This location FAILS every time. I came here a few days ago .I had to wait like 10mins for a drink only order in drive thru for some reason the second lane was closed down at about 10ish am in Morning maybe earlier than that ! Come on Chick- fil-A...not to mention this is one of many bad experiences I've had before with them. I've had only bad experiences since this location open ; so I avoid this location at all cost if I can . I thought I would give them another shot thought I could run through rather quickly that day in drive thru and order no I had to wait 10mins ; as if I ordered food . I noticed each time I visit this location all of employees are standing around the drive thru area talking its just not organized . While the lines are backing-up in drive thru and in lobby . I try to go into the lobby for faster service and still have to wait for bad service and mistakes on my order .I order very simple meals nothing complicated and they still get them wrong.
Atmosphere: 2
Food: 2
Service: 1
Ale N
This used to be my favorite location. When they first opened, they had two lanes one for drive-thru and one for mobile orders. I got skipped by three cars because they did not let me merge. I’m not sure why they can’t just open the other lane.
Also they never give me the sauces I asked for and their customer service is below average sometimes they get it right, but it’s a hit or miss.
Alyssia Jackson
Worst location everrrrrr!!! They gave my order out twice to the wrong Uber driver didn’t confirm nothing just have my order out and then refused to remake my order 🤣 if I can get away with murder!!!! 😡
Atmosphere: 1
Food: 1
Service: 1
Floyd Coleman
Great service and good food
Atmosphere: 4
Food: 4
Service: 4
Jose Gonzalez
I like coming here ! Food , service are always quick and caring ! Quick to help and get you fast!
Love the salads. They are so comforting. Always just enjoy. Love the lunch line organization.
Food: 5
Service: 5
Shavon Moore
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Reel Deal Dallas
Purchase a gallon of tea with some stuff floating around in it, tried to take it back the manager Corey would not take it back because I didn’t have my receipt. He was very unfriendly, unhelpful, either incompetent or/and a liar. I told him I had my card which I used to purchase the tea, he said that he would not be able to reproduce the receipt. Went today to return it and was helped by Angel one of the managers who was able to reproduce the receipt , give me back my money even without the receipt. All with a smile. She even gave me a coupon for something free. Thank you Angel and Thanks Corey! you are the reason I’m boycotting Chick Fil A and making my own tea!
Atmosphere: 1
Food: 1
Service: 1
Shelia Mosley
Very good & fresh 👌
Atmosphere: 5
Food: 5
Service: 5
T W
Very unorganized line. The employees outside have zero control of the line. They merge the mobile line and drive thru which makes things crazy and long. Smdh
This is the first time I have ever gotten bad customer service at a chick fil a. I was confused on if I was in the correct line due to how they have the sign set up. I was in the mobile line by accident. I asked the two attendants what do I need to do the sign are confusing and I got into the line by accident. I was the only person in line and they said I needed to drive around and get back in line.( In Red oak I got in the wrong line by accident and the attendant just took my order and explain to me which line I needed to be in next time. I thought since this was my first time at this location they would do the same thing.) Well that didn't happen. I was told that I had to drive all the way back around and get in line all over again. That didn't make sense to me since I was the only one in line so I cut across to the other side. The the young man was like oh honey you have to help her. The young lady acted like she didn't want to be at work she was very dry and rude I have never experienced that type of behavior. Once I got to get my food a young lady came to scold me as if I am a child telling a car follow behind and cross over. I'm not responsible for other people actions. And I honestly don't know what that had to do with my particular situation. And I also cut her off saying that I never been to that location and it was a accident.. I cut her off again and said it will never happen again cause I'm never coming back and drove off.
I will deal with red oak traffic and construction it's worth it due to the customer service.
Atmosphere: 1
Food: 4
Service: 1
I love the chicken sandwich. It was great.
Atmosphere: 5
Food: 5
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Why are the lanes merging? Who asked for this change. This makes me not want to come back. What’s the advantage of ordering ahead?
Atmosphere: 4
Food: 5
Service: 3
I don't eat out as much because these fast food establishments service and customer service isnt up to my standards . When I do eat out I expect great service and great food regardless if its fast food or not with the price of food these days. This location FAILS every time. I came here a few days ago .I had to wait like 10mins for a drink only order in drive thru for some reason the second lane was closed down at about 10ish am in Morning maybe earlier than that ! Come on Chick- fil-A...not to mention this is one of many bad experiences I've had before with them.
I've had only bad experiences since this location open ; so I avoid this location at all cost if I can . I thought I would give them another shot thought I could run through rather quickly that day in drive thru and order no I had to wait 10mins ; as if I ordered food . I noticed each time I visit this location all of employees are standing around the drive thru area talking its just not organized . While the lines are backing-up in drive thru and in lobby . I try to go into the lobby for faster service and still have to wait for bad service and mistakes on my order .I order very simple meals nothing complicated and they still get them wrong.
Atmosphere: 2
Food: 2
Service: 1
This used to be my favorite location. When they first opened, they had two lanes one for drive-thru and one for mobile orders. I got skipped by three cars because they did not let me merge. I’m not sure why they can’t just open the other lane.
Also they never give me the sauces I asked for and their customer service is below average sometimes they get it right, but it’s a hit or miss.
Worst location everrrrrr!!! They gave my order out twice to the wrong Uber driver didn’t confirm nothing just have my order out and then refused to remake my order 🤣 if I can get away with murder!!!! 😡
Atmosphere: 1
Food: 1
Service: 1
Great service and good food
Atmosphere: 4
Food: 4
Service: 4
I like coming here ! Food , service are always quick and caring ! Quick to help and get you fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Cobb Salad, Grilled Chicken Sandwich, Spicy Chicken Sandwich, Mac \u0026 Cheese
They mess up the order almost every time.
Service: 2
Restaurantji Recommends
Love the salads. They are so comforting. Always just enjoy. Love the lunch line organization.
Food: 5
Service: 5
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Purchase a gallon of tea with some stuff floating around in it, tried to take it back the manager Corey would not take it back because I didn’t have my receipt. He was very unfriendly, unhelpful, either incompetent or/and a liar. I told him I had my card which I used to purchase the tea, he said that he would not be able to reproduce the receipt.
Went today to return it and was helped by Angel one of the managers who was able to reproduce the receipt , give me back my money even without the receipt. All with a smile. She even gave me a coupon for something free. Thank you Angel and
Thanks Corey! you are the reason I’m boycotting Chick Fil A and making my own tea!
Atmosphere: 1
Food: 1
Service: 1
Very good & fresh 👌
Atmosphere: 5
Food: 5
Service: 5
Very unorganized line. The employees outside have zero control of the line. They merge the mobile line and drive thru which makes things crazy and long. Smdh
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