Chipotle Mexican Grill

Order said it was ready at 9:29pm but I got an alert it was ready at 9:25pm but when I went inside the guy said it won’t be ready till later because they didn’t have beef ready, even though I watched over 15 customers get beef and walk out the door!!! Crazy!! What’s the point of an online order!?!? Didn’t actually get my food till 9:57pm!! It would’ve been faster just to walk inside and order!!!! And to top it off , I got a burrito full of rice!!! ……80% rice, 2% meat and 18% sour cream and salsa! Horrible service!!!!!! Horrible food!!!

Atmosphere: 1

Food: 2

Service: 1

Understaffed, no pep in their step, this is unacceptable. Both the online order line and regular line is long and I've been waiting for around 25 minutes now.

Literally only 3 people working right now and there's around 30 customers.

Service: 2

Recommended dishes: Burrito Bowl

The food is great but come on, I use to work in a restaurant and we were trained to be respectful, mindful, knowledge every customer that is waiting patiently, respond with “someone will be right with them”, and say afterwards “my pleasure” “would you like anything else?” —do not just simply stare at the customers and with no words said to them at all…. This chipotle does not feel welcoming and that shouldn’t be the face of chipotle with bad manners. I get it, it gets busy, but deciding to work at a restaurant, pls take action on your work.

Atmosphere: 1

Food: 3

Service: 1

Ordered Uber eats. Asked for Salsa and Sour Cream. Sticker on box says it. Didn’t receive sides.

Atmosphere: 1

Food: 1

Service: 1

Why stay open later if y’all don’t have the staff and support? Literally waited 35min because one person was making every customers order BY HIMSELF & he was new . The other team members suck & choose to restock soda and wipe counters down OVER & OVER giving the poor dude no help. It’s 9:48pm the line is out the door SMH. Do better && have all hands on deck! Food was good but it better had been after this long unnecessary wait !

The location seems to be okay most of the time. The burrito bowl and the cilantro rice are always the best. We tried the brisket meat, it was good a little on the spicy but not too noticeable.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chips

The store was absolutely filthy. The rice was undercooked and crunchy. Most of the drinks were out of order and the sprite was flat and was more like soda. The quesadilla in my kids meal was overcooked and overall we threw our meal in the trash.

Atmosphere: 1

Food: 1

Service: 3

Great service,

Atmosphere: 5

Recommended dishes: Burrito Bowl

I came to get a pick up order for myself. And my daughter and first they messed up the order. Her order should have been. Black beans and mine, should I have Pinto beans it's, seems like the portions of chicken get smaller and smaller. And I feel.
If I'm spending 16 or $18, I should get enough chicken in my food. Also, that was my first time ever coming there to pick up an order. The young lady in the front. I tried to get her attention. She ignored me for at least 3 minutes. And would not answer me. She just kept putting chips in a bag and total. Ignore me knowing that I was speaking to her. The only way she turned around and addressed me is because a customer was coming up to pay for their order. They went through the line she was very rude. Black girl, very tall and very big and heavy. She's very rude person. If she doesn't like her job, she needs to get another one. Horrible service. I guess I'll go to red oak for now on.

Atmosphere: 3

Food: 3

Service: 1

Over a 30-minute wait on a 2 burrito mobile order, ridiculous.

Atmosphere: 1

Food: 3

Service: 1

The store manager was very unhelpful regarding an online order

Atmosphere: 2

Food: 3

Service: 1

I've visited this location several times over the past 3 years. This location is always short staffed, lacks leadership, organization. The dining room is often unkempt,likely due to being short staffed. The floors have random spills, no napkins or cutlery. My husband was food poisoned here several months ago. I typically bypass this location for these reasons and more but today was my final straw. I ordered a bowl which was the most unappealing thing I've ever received from a Chipotle. Veggies definitely looked old, it was very wet and leaky. Everything just kinda looked sloppy. This location needs an overhaul or shut down.

Atmosphere: 1

Food: 1

Service: 1

I ordered through grubhub as i am unable to leave work. Ordered a steak bowl.
Rice was extremely undercooked.
Called to tell them . Not wanting a refund or anything but to simply let them know so the make some new rice. Never got an answer after holding for 10 minutes
Bowl had no meat. And I had no salsa. Terrible
Been to various Chipotle and this is the only one that has disappointed me.

Atmosphere: 1

Food: 2

Service: 1

Well, the rice and the veggies were good. They didn't have beans out when I came through the line, so for some reason, I didn't get any. The meat was burnt. I have experienced this at several locations. They get distracted, and the meat burns, and they pick out the burnt meat and still serve it up to customers with a little burnt meat in the food. Overall, I do love Chipotle.

Atmosphere: 5

Food: 2

Service: 5

The rice was hard the service was horrible the cashier was very rude. I was told she was only accepting cards because she had no change. I told her. I don’t have a card so she shorted me 15 cent because she was too lazy to get any. Then shut the register hard and pushed my bag to me then walked off. I will not be back 10/23/2024 NEVER EVER AGAIN.

Atmosphere: 2

Food: 1

Service: 1