I swear this was the cleanest restaurant I’ve seen..I mean really clean.. The food was fresh and cooked with plenty of love for its customers.. The Management Madelynn Davis is the Best Manager in this country.⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Darlene Webb
The customer service and food quality at the KFC in Desoto, Texas, were outstanding during my visit on December 8, 2025. The manager demonstrated exceptional leadership, actively engaging with her team and contributing to their efforts. I eagerly anticipate returning to this location in the near future. Happy Customer
Atmosphere: 5
Food: 5
Service: 5
Yvette Wilson
Tonight I visited the KFC in De Soto off of 35 in Pleasant run. I must admit that my area is not known for customer service or good customer service I should say. However, today I visited and was greeted by a young man named Chris in the drive-through, I was so impressed with his Customerservice skill, his manners and his ability to take my order and actually make me smile at the intercom. So much so that I asked who was at the intercom when I got to the window. For the first time in a very long time, I had confidence that my order was going be correct, and that my food was going be made with quality, he made my order with a smile. At a time when young people get such a bad rep for not putting forth the greatest effort into their jobs. I was proud to see a young man take such pride in his work. Kudos to Chris.
Atmosphere: 5
Food: 5
Service: 5
Rudy Espinosa
Chicken was good, but some of the other pieces of world little wrong
Atmosphere: 5
Food: 4
Service: 5
ejwegs1
I ordered the 8 piece with two mashed potatoes and gravy. I prefer the breast meat and not legs. So I ordered 2 breasts 2 wings and 4 thighs. They had no biscuits so they were nice and offered a large side. I paid extra for the second breast. I got home and only one breast and three drumsticks. I didn't want drumsticks. I called and they said bring it back but if I ate any I could not get a refund nor replacement. Bad customer service.
Atmosphere: 2
Food: 4
Service: 1
Jeannettra Nash
Rude as hell
Atmosphere: 1
Food: 3
Service: 1
Will Sk
Make you wait hella long, just to give you an incomplete and incorrect order.
Atmosphere: 1
Service: 1
Tax Plus etc
Not attentative.
Atmosphere: 2
Food: 3
Service: 2
Doubie
The store is not closed yet there is 10-15 mins left until yall close they locked the doors early. And on the speakers when I tried to talk to them they said “we can’t hear u” and I’m yelling So I pull up to the window to order and nobody wants to take the order that are too lazy to work the closing minutes. The lady in the picture sat there on her phone on the counter for many minutes while I was waiting at the window to order. Worst customer service ever made me hate this location I’ll never come back she’s a laZYYYYY PERSONNNNN YOUR GETTING PAID DO YOUR DAM JOB…..
Service: 1
Raven Paschall
I was in there 10/3/2025 a customer walked in a few seconds behind me. Rude to the cashier and walked out. The young lady was respectful to the customer greeted her nicely. The young lady cashier didn’t deserve the disrespect. We are all hungry let’s be nice.
Just ordered with the gentlemen Que! His customer service was amazing he never lost eye contact with while interacting with me! I’m a picky eater so I asked for fresh wings! He told me they had some coming up in 2 mins and 2mins it was! I highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Jenny
Who ever is cooking the food at this location is cooking with TLC, best KFC ive ever had.
Atmosphere: 4
Food: 5
Service: 4
Lollypop2
So disappointing! Kfc has always been a staple since childhood but recently they've gone to shit.. Especially at this I-35 desoto location. The employees don't care or take pride in any aspect, not the service, the food or the store. They never have what is advertised, the chicken, especially the original is def not what it used to be. I go at all different times of day & never seem to get fresh chicken, the sides are not good, & they usually get the orders wrong. What is happening to the fast-food industry, it has become as issue at most of the places especially in desoto/cedar hill/Duncanville area's. Come on KFC, do better!
Atmosphere: 1
Food: 2
Service: 2
Qualonda Harris
Food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Corey Mumphrey
Just left the KFC location in DeSoto off Pleasant Run and Interstate 35 and the chicken I purchased was not done at all, you can still blood on top of the chicken. This location is going to get someone sick not properly cooking the chicken right! I recommend that if you want chicken, please do not stop at that location..
I swear this was the cleanest restaurant I’ve seen..I mean really clean.. The food was fresh and cooked with plenty of love for its customers.. The Management Madelynn Davis is the Best Manager in this country.⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
The customer service and food quality at the KFC in Desoto, Texas, were outstanding during my visit on December 8, 2025. The manager demonstrated exceptional leadership, actively engaging with her team and contributing to their efforts. I eagerly anticipate returning to this location in the near future.
Happy Customer
Atmosphere: 5
Food: 5
Service: 5
Tonight I visited the KFC in De Soto off of 35 in Pleasant run. I must admit that my area is not known for customer service or good customer service I should say. However, today I visited and was greeted by a young man named Chris in the drive-through, I was so impressed with his Customerservice skill, his manners and his ability to take my order and actually make me smile at the intercom. So much so that I asked who was at the intercom when I got to the window. For the first time in a very long time, I had confidence that my order was going be correct, and that my food was going be made with quality, he made my order with a smile. At a time when young people get such a bad rep for not putting forth the greatest effort into their jobs. I was proud to see a young man take such pride in his work. Kudos to Chris.
Atmosphere: 5
Food: 5
Service: 5
Chicken was good, but some of the other pieces of world little wrong
Atmosphere: 5
Food: 4
Service: 5
I ordered the 8 piece with two mashed potatoes and gravy. I prefer the breast meat and not legs. So I ordered 2 breasts 2 wings and 4 thighs. They had no biscuits so they were nice and offered a large side. I paid extra for the second breast. I got home and only one breast and three drumsticks. I didn't want drumsticks. I called and they said bring it back but if I ate any I could not get a refund nor replacement. Bad customer service.
Atmosphere: 2
Food: 4
Service: 1
Rude as hell
Atmosphere: 1
Food: 3
Service: 1
Make you wait hella long, just to give you an incomplete and incorrect order.
Atmosphere: 1
Service: 1
Not attentative.
Atmosphere: 2
Food: 3
Service: 2
The store is not closed yet there is 10-15 mins left until yall close they locked the doors early. And on the speakers when I tried to talk to them they said “we can’t hear u” and I’m yelling
So I pull up to the window to order and nobody wants to take the order that are too lazy to work the closing minutes.
The lady in the picture sat there on her phone on the counter for many minutes while I was waiting at the window to order. Worst customer service ever made me hate this location I’ll never come back she’s a laZYYYYY PERSONNNNN YOUR GETTING PAID DO YOUR DAM JOB…..
Service: 1
I was in there 10/3/2025 a customer walked in a few seconds behind me. Rude to the cashier and walked out. The young lady was respectful to the customer greeted her nicely. The young lady cashier didn’t deserve the disrespect. We are all hungry let’s be nice.
Restaurantji Recommends
Just ordered with the gentlemen Que! His customer service was amazing he never lost eye contact with while interacting with me! I’m a picky eater so I asked for fresh wings! He told me they had some coming up in 2 mins and 2mins it was! I highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Who ever is cooking the food at this location is cooking with TLC, best KFC ive ever had.
Atmosphere: 4
Food: 5
Service: 4
So disappointing! Kfc has always been a staple since childhood but recently they've gone to shit.. Especially at this I-35 desoto location. The employees don't care or take pride in any aspect, not the service, the food or the store. They never have what is advertised, the chicken, especially the original is def not what it used to be. I go at all different times of day & never seem to get fresh chicken, the sides are not good, & they usually get the orders wrong. What is happening to the fast-food industry, it has become as issue at most of the places especially in desoto/cedar hill/Duncanville area's. Come on KFC, do better!
Atmosphere: 1
Food: 2
Service: 2
Food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Just left the KFC location in DeSoto off Pleasant Run and Interstate 35 and the chicken I purchased was not done at all, you can still blood on top of the chicken. This location is going to get someone sick not properly cooking the chicken right! I recommend that if you want chicken, please do not stop at that location..
Atmosphere: 1
Food: 1
Service: 1
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