Service was a 10/10. I believe her name was flora... She assisted me Sunday July 6th. She was quick and clean. Made sure to wash her hands and change gloves when needed.. food was fresh ! Thank you
Atmosphere: 5
Food: 4
Service: 5
Jorge Raymundo
Good service
Atmosphere: 5
Food: 5
Service: 5
Josef Barrilleaux
I tried to use the restroom and the lady working said that it wasn’t a public bathroom and that I needed to leave.
I told her I would surely buy something from the store if it meant I could use the restroom. She told me to go to Walmart next door to use the bathroom. I will never be coming back to this subway ever. They can’t simply let me use the bathroom. I would’ve spent money at the establishment but she said I could not use the facilities and that is a basic human need. If I could give 0 stars, I would.
Tiyana Ford
Flor - and Selina . Was amazing today . They was very nice and helpful . The other subways . Was closed and they stayed open til closing . The store was clean upon arrival . And they were so sweet thanks yall .
Atmosphere: 5
Food: 5
Service: 5
Tremayne Thomas
Changed my mind about eating there once I realized all the food had been taking from the line and sitting on top of the counters as if they were already putting it up with a little over an hour til closing. Plus, the bathrooms were already closed for the night, so it was time to go.
C. Houston
Store was closed before 10pm…. Posted hours are wrong.
Mark Johnson
The wrap I had tonight was not good at all, the tortillas got hard and it would not stop falling apart and was not warm or hot.
Atmosphere: 2
Food: 2
Service: 3
Tamara Jones
Just had a rude experience with one of the servers her look and actions was nasty she was Mexican with blue eyes she we asked questions about the new combo meal and her response was that she was tired of people asking about the new combo when they can see it on the window outside but good costumer service all was engage with the costumer in a nice way people will always come back. Please help her with her attitude or let her go!
Bad customer service!!! I went to use the restroom to wash my hands and the first thing she say when come out Don’t come to my store no more. Rude for no reason at all.
Atmosphere: 1
Food: 1
Service: 1
joi walker
Horrible attitudes. Poor quality food on most days! Youngins pop their attitude when letting them know the food is horrible and taste old! Easy communication comes with politeness. I was hung up on twice when I called about my delivery order. (Pictures will be provided). And upon calling the third time, had the pleasure of listening to a worker gripe about what to say to me; to who I suppose is up her chain of command. Rude. Unprofessional. Ignorant.
Atmosphere: 1
Food: 1
Service: 1
NTX PLUMBING SERVICES
Didn't let my wife use the restroom (emergency) made her buy some cookies. So shameful. Also don't tip the cashiers. SUBWAY KEEPS 90% OF IT. IF YOU TIP, TIP IN CASH!!
Atmosphere: 1
Food: 1
Service: 1
S Gordon
I had a very unpleasant and rude encounter with a female Hispanic Subway employee with blue contacts. I purchased two sandwiches for my kids because I had office meetings and knew I wouldn’t be home in time to cook dinner. Subway is always my family’s go-to fast food choice when I’m unable to cook or when we’re on the go. We frequent Subway often, as reflected in my CAPTAIN tier status and my husband’s ALL-STAR tier status in the Subway app. We’ve spent over $500 at Subway this year alone. Normally, we have no issues with Subway’s customer service, which made today’s experience all the more disappointing.
I called the store three times, but none of my calls were answered. So, I returned to correct my kiddo’s order because he hadn’t eaten and was hungry. (I had ordered a turkey and ham sandwich on Italian bread with only cheese, mayo, and honey mustard. Instead, I received a turkey and ham sandwich on Italian herb and cheddar bread with lettuce and heavy sweet onion teriyaki sauce.) When I informed the employee that the sandwich needed to be remade due to the mistake, she appeared clearly annoyed, rolling her eyes as she asked for the sandwich. I handed it over and mentioned that this was the third time my order had been incorrect.
For context, the first time I overlooked the mistake; the second time, I called and was told to present the receipt for a remake. However, I decided to ignore the second error and only focus on correcting this third one. After being treated so poorly, I decided I wanted both orders corrected, so I gave the employee my other receipt. She remained visibly irritated, turning to speak in Spanish with a coworker at the cash register. After their conversation, she began making my order and told me, “Next time, if your order is wrong, come in the morning and talk to a manager.” I questioned why I should wait until morning when any employee should be able to correct a mistake made at their store, especially if it’s brought to their attention on the same day. She responded, “No, that’s not what we do. Next time, just come in in the morning.” I told her that it’s unreasonable to expect a customer to wait until the next day to resolve an issue caused by a store employee. I refuse to believe that this is actually Subway’s policy. The employee was not wearing a name tag and refused to give me her name or the manager’s name. When I asked why, she said, “Because we don’t give out the names of managers or employees, and if you want to talk to a manager, you have to come into the store in the morning.” She added, “You wouldn’t want someone to give out your name so they can look you up and find your address, would you?” I clarified that I was only asking for a first name, not full details. She insisted that she couldn’t provide any contact information. When I asked if this was store policy, she replied, “Yes.”
I expressed disbelief that it’s Subway’s policy to withhold a store manager's name or for an employee not to wear a name tag. As she continued making my order, she placed raw bacon on my sandwich. I asked, “Is the bacon raw?” She replied, “Yes.” I requested that it be cooked. She said, “That’s not what the receipt says.” I explained that the app doesn’t offer an option to request cooked bacon, and I’ve never had to specify this before. It should be common sense not to serve raw bacon to a customer. The employee reluctantly removed it, displaying an attitude, slapped the bacon on the sandwich after cooking it, rolled it in paper, bagged it, and handed me the bag without any apology for the inconvenience or a simple farewell.
Atmosphere: 1
Food: 1
Service: 1
Phil Lower
Might want to put on your website that you close at 8:30 and not 10. Sucks to be told to read the sign when it says online you are open til 10
Needs better customer service.
Atmosphere: 1
Food: 1
Service: 1
Service was a 10/10. I believe her name was flora... She assisted me Sunday July 6th. She was quick and clean. Made sure to wash her hands and change gloves when needed.. food was fresh ! Thank you
Atmosphere: 5
Food: 4
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
I tried to use the restroom and the lady working said that it wasn’t a public bathroom and that I needed to leave.
I told her I would surely buy something from the store if it meant I could use the restroom. She told me to go to Walmart next door to use the bathroom. I will never be coming back to this subway ever. They can’t simply let me use the bathroom. I would’ve spent money at the establishment but she said I could not use the facilities and that is a basic human need. If I could give 0 stars, I would.
Flor - and Selina . Was amazing today . They was very nice and helpful . The other subways . Was closed and they stayed open til closing . The store was clean upon arrival . And they were so sweet thanks yall .
Atmosphere: 5
Food: 5
Service: 5
Changed my mind about eating there once I realized all the food had been taking from the line and sitting on top of the counters as if they were already putting it up with a little over an hour til closing. Plus, the bathrooms were already closed for the night, so it was time to go.
Store was closed before 10pm…. Posted hours are wrong.
The wrap I had tonight was not good at all, the tortillas got hard and it would not stop falling apart and was not warm or hot.
Atmosphere: 2
Food: 2
Service: 3
Just had a rude experience with one of the servers her look and actions was nasty she was Mexican with blue eyes she we asked questions about the new combo meal and her response was that she was tired of people asking about the new combo when they can see it on the window outside but good costumer service all was engage with the costumer in a nice way people will always come back. Please help her with her attitude or let her go!
Atmosphere: 1
Food: 5
Service: 1
Great customer service and great food it's a vibe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Restaurantji Recommends
Bad customer service!!! I went to use the restroom to wash my hands and the first thing she say when come out Don’t come to my store no more. Rude for no reason at all.
Atmosphere: 1
Food: 1
Service: 1
Horrible attitudes. Poor quality food on most days! Youngins pop their attitude when letting them know the food is horrible and taste old! Easy communication comes with politeness. I was hung up on twice when I called about my delivery order. (Pictures will be provided). And upon calling the third time, had the pleasure of listening to a worker gripe about what to say to me; to who I suppose is up her chain of command. Rude. Unprofessional. Ignorant.
Atmosphere: 1
Food: 1
Service: 1
Didn't let my wife use the restroom (emergency) made her buy some cookies. So shameful. Also don't tip the cashiers. SUBWAY KEEPS 90% OF IT. IF YOU TIP, TIP IN CASH!!
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant and rude encounter with a female Hispanic Subway employee with blue contacts. I purchased two sandwiches for my kids because I had office meetings and knew I wouldn’t be home in time to cook dinner. Subway is always my family’s go-to fast food choice when I’m unable to cook or when we’re on the go. We frequent Subway often, as reflected in my CAPTAIN tier status and my husband’s ALL-STAR tier status in the Subway app. We’ve spent over $500 at Subway this year alone. Normally, we have no issues with Subway’s customer service, which made today’s experience all the more disappointing.
I called the store three times, but none of my calls were answered. So, I returned to correct my kiddo’s order because he hadn’t eaten and was hungry. (I had ordered a turkey and ham sandwich on Italian bread with only cheese, mayo, and honey mustard. Instead, I received a turkey and ham sandwich on Italian herb and cheddar bread with lettuce and heavy sweet onion teriyaki sauce.) When I informed the employee that the sandwich needed to be remade due to the mistake, she appeared clearly annoyed, rolling her eyes as she asked for the sandwich. I handed it over and mentioned that this was the third time my order had been incorrect.
For context, the first time I overlooked the mistake; the second time, I called and was told to present the receipt for a remake. However, I decided to ignore the second error and only focus on correcting this third one. After being treated so poorly, I decided I wanted both orders corrected, so I gave the employee my other receipt. She remained visibly irritated, turning to speak in Spanish with a coworker at the cash register. After their conversation, she began making my order and told me, “Next time, if your order is wrong, come in the morning and talk to a manager.” I questioned why I should wait until morning when any employee should be able to correct a mistake made at their store, especially if it’s brought to their attention on the same day. She responded, “No, that’s not what we do. Next time, just come in in the morning.”
I told her that it’s unreasonable to expect a customer to wait until the next day to resolve an issue caused by a store employee. I refuse to believe that this is actually Subway’s policy. The employee was not wearing a name tag and refused to give me her name or the manager’s name. When I asked why, she said, “Because we don’t give out the names of managers or employees, and if you want to talk to a manager, you have to come into the store in the morning.” She added, “You wouldn’t want someone to give out your name so they can look you up and find your address, would you?” I clarified that I was only asking for a first name, not full details. She insisted that she couldn’t provide any contact information. When I asked if this was store policy, she replied, “Yes.”
I expressed disbelief that it’s Subway’s policy to withhold a store manager's name or for an employee not to wear a name tag. As she continued making my order, she placed raw bacon on my sandwich. I asked, “Is the bacon raw?” She replied, “Yes.” I requested that it be cooked. She said, “That’s not what the receipt says.” I explained that the app doesn’t offer an option to request cooked bacon, and I’ve never had to specify this before. It should be common sense not to serve raw bacon to a customer. The employee reluctantly removed it, displaying an attitude, slapped the bacon on the sandwich after cooking it, rolled it in paper, bagged it, and handed me the bag without any apology for the inconvenience or a simple farewell.
Atmosphere: 1
Food: 1
Service: 1
Might want to put on your website that you close at 8:30 and not 10. Sucks to be told to read the sign when it says online you are open til 10
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