Rito Martinez at the Jack in the box in Donna has a great up lifting personality he really up lifted my day. Will go back just cuz of him.
Food: 5
Rosie Delacruz
Only taking orders on line..while the front door was open and the drive thru also..
Danny's Mobile Tune Up
They never have the Teriyaki Bowl!
Yara Mendoza
Rito Martinez came out and gave us our food with great customer service better than the females who actually work at the window props and shout out to him !!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Rocio Martinez
This Jack in the box is the best restaurant because you eat watching tv mexican shows I like it food so good
Yesenia Garcia
Worse service and food !!!!! Never again . I ordered the jack bonus combo the Double and it does not look like the picture there. It looks horrible. The fries are so soggy. This is the worst burger I have ever eaten, never again never… I wish you could post a picture of the combo advertisement they had on the window in the picture of the combo that I bought looks horrible never again
Atmosphere: 1
Food: 1
Service: 1
El Jr
Never have anything
Veronica Flores
Great place
Atmosphere: 5
Food: 3
Service: 3
Rudy jr Salinas
The food didn't take long to come to me and its tasted really good
Atmosphere: 4
Food: 5
Service: 5
Rudy Torres
Great service and the food was delicious overall great experience
This place is the worst. I always go around the same time at night like around 10 p.m. to 12 p.m. It’s like they give you whatever they want or whatever they have ready to give away. They can’t always hear you through the drive thru microphone. They always forget to put in the tiny tacos sauce it comes with one sauce and there was a time where I ordered two but they didn’t even put them in. Also the tiny tacos they tried to give me 8 and the order comes with 13. They are so unprofessional on handling customer service that time I asked for the 5 tiny tacos I needed in my order and the employee was like “Uh, I don’t know” like if he was new or something but I’ve seen him there before already so how are you not going to know??? Also they don’t know their menu because I say a number and they put something totally different like you should have a menu with you at least.
Atmosphere: 1
Food: 1
Service: 1
J Lo
I paid at the drive thru they ask to park around the corner. Waited 20 minutes for 1 burger , 2 tacos. Burger was cold.
Atmosphere: 1
Food: 1
Service: 1
LIZ JUAREZ
Update: district manager immediately reached out and addressed issue. Very thankful. Hopefully things are better next time.
Always seem to have a bad experience at Donna location. Usually with mobile orders. Just went tonight and they didn't have what i ordered and said they could only replace with tacos 🙄 asked for refund and they couldn't give it because I didnt have the card with me, which the whole point of me ordering online is so I don't need my actual card with me!!
Food: 4
Service: 1
SGarcia
Hope you didn't come to buy something off the menu because most likely they don't have it! Come on, someone should let them know it's hot outside, and having all the advertised drinks would be the bare minimum. Needless to say we left.
Atmosphere: 1
Food: 1
Service: 1
Ana Zamorano
I went to the drive-thru to place an order as per usual as I am paying for my order I do see the manager tasting coffees since I have placed iced coffee caramel as my drink when she realizes I am seeing her through the drive-thru window she tells me laughing oh I'm sorry ma'am just making sure I'm giving you the right drink I proceeded to go ahead and pay for my order she tells me to park and Lane 1 so I proceeded to park and have waited in my car 10 minutes already for my order I see her bring another order out the customer next to me was pretty upset because that order was wrong as I continue to look at my clock it's been already 18 minutes in total so I went ahead and got down ask for my order she tells me oh it's going to take about another 2 minutes my order had been on the counter the whole time she was playing in the back with the cooks one of the cooks even was talking back to her at that point I still didn't know she was the manager I continue to ask her for my meal by then one of the other employees comes up to me and tells me mam which one is your meal as I explained to him what was my meal he tells me your meal has been here and I drove off and realized not everything is in my bag I couldn't return back I had to be at work I was already late as it is I still think this lady needs more training she was acting more like a child than a manager
Rito Martinez at the Jack in the box in Donna has a great up lifting personality he really up lifted my day. Will go back just cuz of him.
Food: 5
Only taking orders on line..while the front door was open and the drive thru also..
They never have the Teriyaki Bowl!
Rito Martinez came out and gave us our food with great customer service better than the females who actually work at the window props and shout out to him !!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
This Jack in the box is the best restaurant because you eat watching tv mexican shows I like it food so good
Worse service and food !!!!! Never again . I ordered the jack bonus combo the Double and it does not look like the picture there. It looks horrible. The fries are so soggy. This is the worst burger I have ever eaten, never again never… I wish you could post a picture of the combo advertisement they had on the window in the picture of the combo that I bought looks horrible never again
Atmosphere: 1
Food: 1
Service: 1
Never have anything
Great place
Atmosphere: 5
Food: 3
Service: 3
The food didn't take long to come to me and its tasted really good
Atmosphere: 4
Food: 5
Service: 5
Great service and the food was delicious overall great experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place is the worst. I always go around the same time at night like around 10 p.m. to 12 p.m. It’s like they give you whatever they want or whatever they have ready to give away. They can’t always hear you through the drive thru microphone. They always forget to put in the tiny tacos sauce it comes with one sauce and there was a time where I ordered two but they didn’t even put them in. Also the tiny tacos they tried to give me 8 and the order comes with 13. They are so unprofessional on handling customer service that time I asked for the 5 tiny tacos I needed in my order and the employee was like “Uh, I don’t know” like if he was new or something but I’ve seen him there before already so how are you not going to know??? Also they don’t know their menu because I say a number and they put something totally different like you should have a menu with you at least.
Atmosphere: 1
Food: 1
Service: 1
I paid at the drive thru they ask to park around the corner. Waited 20 minutes for 1 burger , 2 tacos. Burger was cold.
Atmosphere: 1
Food: 1
Service: 1
Update: district manager immediately reached out and addressed issue. Very thankful. Hopefully things are better next time.
Always seem to have a bad experience at Donna location. Usually with mobile orders. Just went tonight and they didn't have what i ordered and said they could only replace with tacos 🙄 asked for refund and they couldn't give it because I didnt have the card with me, which the whole point of me ordering online is so I don't need my actual card with me!!
Food: 4
Service: 1
Hope you didn't come to buy something off the menu because most likely they don't have it! Come on, someone should let them know it's hot outside, and having all the advertised drinks would be the bare minimum. Needless to say we left.
Atmosphere: 1
Food: 1
Service: 1
I went to the drive-thru to place an order as per usual as I am paying for my order I do see the manager tasting coffees since I have placed iced coffee caramel as my drink when she realizes I am seeing her through the drive-thru window she tells me laughing oh I'm sorry ma'am just making sure I'm giving you the right drink I proceeded to go ahead and pay for my order she tells me to park and Lane 1 so I proceeded to park and have waited in my car 10 minutes already for my order I see her bring another order out the customer next to me was pretty upset because that order was wrong as I continue to look at my clock it's been already 18 minutes in total so I went ahead and got down ask for my order she tells me oh it's going to take about another 2 minutes my order had been on the counter the whole time she was playing in the back with the cooks one of the cooks even was talking back to her at that point I still didn't know she was the manager I continue to ask her for my meal by then one of the other employees comes up to me and tells me mam which one is your meal as I explained to him what was my meal he tells me your meal has been here and I drove off and realized not everything is in my bag I couldn't return back I had to be at work I was already late as it is I still think this lady needs more training she was acting more like a child than a manager
Atmosphere: 1
Food: 1
Service: 1
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