Went through the drive through the place was pretty empty, so not busy… they made me still park on the front and wait 10 minutes with no cars in back to attend just kids in a bad mood that decided they can make me wait if they wanted! Really bad Service, they need some adult supervision as they where all unprofessional teens. Then to top it off, I still had to go inside after seeing they attended to other cars after they made me wait for a 7 peace chicken! with no Fries as they said that if I wanted fries I would have to wait 7 minutes and still ended up waiting 13 min!! On a day that was not even packed or busy! 🫠 just Really bad customer service! And the food plain mediocre! Never again will I buy from that KFC!
Service: 2
Alfredo Garcia
They don't have chicken ready. You always have to wait 15+ minutes.
Please avoid if possible
Atmosphere: 1
Food: 1
Service: 1
Joe Cruz
The employee(s) at the drive thru, very discourteous. Practically shut the window on me. I did complain about it but she had no clue or understanding of what she did. I love KFC but I am never going back again. BTW, this is the first time I ever post a negative review. Date of incident: June 26 at 12:00 pm.
Food: 4
Service: 1
David Enns
No AC. 42 C outside
Henrique Borba
No customer service
Atmosphere: 1
Food: 2
Service: 1
Jose Flores
Food portions and size of menu items are tiny compared to other restaurants in town. No utensils given and food tastes like it's been out too long. The workers seem clueless as to how to assemble the combos; I'm always missing menu items or condiments listed on the menu.
Atmosphere: 2
Food: 1
Service: 1
Adrian Chavarria
We always have to wait for chicken 🐔 😩 food is good they just make you wait for chicken
Food: 5
Service: 1
s15ac
Pretty good KFC overall. Much faster service than the typical
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pot Pie
Drewdude
I've come here maybe 4 times in the last 6 months and every time I've had to wait way too long for my food. Even with something as as small as just a 3 tender meal with potatoes, I had to wait about 20 minutes. Employees seem apathetic and just unfriendly.I'm not expecting 5 star service but coming here is just depressing. Ive also never seen any more than 3 people working there, 1 front, 1 prep, & 1 dive thru. So the lack of staffing probably contribute to wait times. People are always posting about looking for work on Facebook here, so it can't be that hard to find one more employee. Skip this place and go anywhere else. Management here needs a complete overhaul.
If you’d like to have terrible customer service with employees who don’t know English this is the perfect place to go, every time it’s the wrong order or something missing!
Rossy Gabriela Molina
Very bad service, I do door dash and every time I go it’s rare that they ask if you need something or if you are there for an order. Today I went to pick up a door dash order they took 15 min more to give me the order. I was already late to deliver the food. After waiting a long time the manager comes and puts the food in front of me without saying a word. Not even to tell me that the door dash order was ready to go. She just walked away like I wasn’t even there. She was very rude. I don’t know her name. But I’ll put the date here even if google puts it. 10/04/2024
Kirby Gorjux
The KFC at 1993 Garrison St in Eagle Pass, Texas, has sadly lost the quality and consistency it once had in the 90s. Gone are the days of affordable, satisfying meals for the whole family. This decline seems to be a trend affecting many KFC locations nationwide.
Although there are occasional deals, the app has proven to be of limited use. For a touch of nostalgia, the original recipe chicken is still worth a try, though the temporary promo items can be hit or miss.
Recent visits inside rather than through the drive-thru have highlighted a concerning lack of cleanliness. With local and chain alternatives offering better quality, prices, and upkeep, it’s surprising this KFC location remains open.
Atmosphere: 1
Food: 2
Service: 2
Miguel M
Horrible service, they only had crispy ready. Person at the front seemed new and incredibly inexperienced. Offered us to get a combo which included a drink, come to find out there’s no ice, plus the drink fountain was room temperature at best.
Atmosphere: 1
Food: 1
Service: 1
Donna Gonzalez
Service was terrible! Very slow and the biscuits were weird ugly shape. No Ice in machine and the sodas were flat. Sticky tables. Ugh ! :(
Great place
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through the place was pretty empty, so not busy… they made me still park on the front and wait 10 minutes with no cars in back to attend just kids in a bad mood that decided they can make me wait if they wanted! Really bad Service, they need some adult supervision as they where all unprofessional teens. Then to top it off, I still had to go inside after seeing they attended to other cars after they made me wait for a 7 peace chicken! with no Fries as they said that if I wanted fries I would have to wait 7 minutes and still ended up waiting 13 min!! On a day that was not even packed or busy! 🫠 just Really bad customer service! And the food plain mediocre! Never again will I buy from that KFC!
Service: 2
They don't have chicken ready. You always have to wait 15+ minutes.
Please avoid if possible
Atmosphere: 1
Food: 1
Service: 1
The employee(s) at the drive thru, very discourteous. Practically shut the window on me. I did complain about it but she had no clue or understanding of what she did. I love KFC but I am never going back again. BTW, this is the first time I ever post a negative review. Date of incident: June 26 at 12:00 pm.
Food: 4
Service: 1
No AC. 42 C outside
No customer service
Atmosphere: 1
Food: 2
Service: 1
Food portions and size of menu items are tiny compared to other restaurants in town. No utensils given and food tastes like it's been out too long. The workers seem clueless as to how to assemble the combos; I'm always missing menu items or condiments listed on the menu.
Atmosphere: 2
Food: 1
Service: 1
We always have to wait for chicken 🐔 😩 food is good they just make you wait for chicken
Food: 5
Service: 1
Pretty good KFC overall. Much faster service than the typical
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pot Pie
I've come here maybe 4 times in the last 6 months and every time I've had to wait way too long for my food. Even with something as as small as just a 3 tender meal with potatoes, I had to wait about 20 minutes. Employees seem apathetic and just unfriendly.I'm not expecting 5 star service but coming here is just depressing. Ive also never seen any more than 3 people working there, 1 front, 1 prep, & 1 dive thru. So the lack of staffing probably contribute to wait times. People are always posting about looking for work on Facebook here, so it can't be that hard to find one more employee. Skip this place and go anywhere else. Management here needs a complete overhaul.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
If you’d like to have terrible customer service with employees who don’t know English this is the perfect place to go, every time it’s the wrong order or something missing!
Very bad service, I do door dash and every time I go it’s rare that they ask if you need something or if you are there for an order. Today I went to pick up a door dash order they took 15 min more to give me the order. I was already late to deliver the food. After waiting a long time the manager comes and puts the food in front of me without saying a word. Not even to tell me that the door dash order was ready to go. She just walked away like I wasn’t even there. She was very rude. I don’t know her name. But I’ll put the date here even if google puts it. 10/04/2024
The KFC at 1993 Garrison St in Eagle Pass, Texas, has sadly lost the quality and consistency it once had in the 90s. Gone are the days of affordable, satisfying meals for the whole family. This decline seems to be a trend affecting many KFC locations nationwide.
Although there are occasional deals, the app has proven to be of limited use. For a touch of nostalgia, the original recipe chicken is still worth a try, though the temporary promo items can be hit or miss.
Recent visits inside rather than through the drive-thru have highlighted a concerning lack of cleanliness. With local and chain alternatives offering better quality, prices, and upkeep, it’s surprising this KFC location remains open.
Atmosphere: 1
Food: 2
Service: 2
Horrible service, they only had crispy ready. Person at the front seemed new and incredibly inexperienced. Offered us to get a combo which included a drink, come to find out there’s no ice, plus the drink fountain was room temperature at best.
Atmosphere: 1
Food: 1
Service: 1
Service was terrible! Very slow and the biscuits were weird ugly shape. No Ice in machine and the sodas were flat. Sticky tables. Ugh ! :(
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