Popeyes Louisiana Kitchen

Unfair Treatment of Customers and Staff – Request for Accountability

To Whom It May Concern,

I recently drove 60 miles to a Popeyes location with the intent of enjoying a meal I specifically customized. According to the app and in-store signage, customers are encouraged to customize their orders in person—which is exactly what I did. I requested dark meat, a standard selection and clearly listed option, not a substitution.

Despite this, I was told by the manager that they could not accommodate the request. Even after calmly showing that the fine print only prohibits substitutions—not standard selections—I was informed my order would take 20 minutes. It felt as though I was being penalized simply for knowing and advocating for what the policy allows.

What’s even more concerning is that I later learned employees who had previously tried to honor this same customer request were reprimanded and had their hours cut. This kind of retaliation against staff for simply trying to provide good service is unacceptable. It punishes both workers and customers, and it creates a culture of fear and resentment—completely contrary to the values Popeyes claims to uphold.

I’m raising this issue not just on behalf of myself, but also on behalf of the employees who deserve support, not punishment, for doing the right thing. I respectfully urge Popeyes corporate to:
• Clarify and enforce its customization policy across all locations
• Protect staff from retaliation when following company policy
• Ensure that customers are not made to feel like an inconvenience for expecting the service your brand promotes

I hope this is taken seriously. Customers and employees alike deserve better.

Sincerely,
[A Concerned and Loyal Customer]

Atmosphere: 1

Food: 1

Service: 1

Awesome customer service from Julian. Food was freshly made.

Food: 5

Service: 5

The chicken was great.

Atmosphere: 3

Food: 5

Service: 5

Awesome service!

Atmosphere: 5

Food: 5

Service: 5

Nice people 👍

Atmosphere: 5

Food: 5

Service: 5

Chicken is good 👍

Atmosphere: 5

Food: 5

Service: 5

I love myself, the Popeyes Chicken. I love the flavor and when I get I always go for the original.

Atmosphere: 4

Food: 5

Service: 5

Pasable

Atmosphere: 3

Food: 4

Service: 3

Meeh, You can't mix different types of chicken in a combo

Atmosphere: 4

Food: 4

Service: 1

They forgot to put the 2 sides. They don't double check orders

Atmosphere: 3

Food: 5

Service: 3

Good food and service for the price.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fried Chicken

We walked in to a 15 minute wait with no acknowledgment whatsoever. Finally, she had an attitude when she took our orders as if WE were inconveniencing HER. I asked for a strawberry cream pie, and ended up getting apple AFTER I took a bite is when I realized. I went back to ask for an actual strawberry cream pie, and they looked inside where I took a bite, and put it back on the rack. They then grabbed a random pie, inspected it, and was still confused as to what it was. One of the ladies went to open up the pie with her finger, but noticed me watching and grabbed a fork. She then took it to the back, came back, and gave it to me. Upon inspection at the table, she had pulled the pie out and poked it open with the fork that she had grabbed.

Atmosphere: 1

Food: 1

Service: 1

I really like this place, but last time we visit, the food that was giving to me was the one sitting under the light a little to long. Fries were a little stale, but still really well season. But overall everything was good, pricey but good. 3.75 overall

Atmosphere: 4

Food: 3

Service: 4

They did not have the complete product

Atmosphere: 1

Food: 2

Service: 2

They have improved a lot, the service is good! and whenever I order fresh chicken

they do it to me!! very clean bathrooms

Atmosphere: 5

Food: 5

Service: 5