I went to the Burger King on university and I waited 45 minutes just for a meal. got home meal was cold never ever come back again needs new management ..
Food: 1
Recommended dishes: Whopper, Chicken Nuggets, Dr Pepper
Amanda Santiago
Took my daughter here for some lunch and the workers had an attitude and looked like they didn't want to work. No ice in the soda machines and seem to have a problem when asking for ice in the back.
Atmosphere: 1
Food: 3
Service: 2
William Selig
Sat in drive-thru for over ten minutes. Asked if I could get a pop for my troubles. Told, that’s not how it works. I Said you don’t care about customers. He got very rude. Bad experience.
Service: 1
Elaine Hernandez
Really bad service here in drive thru , employees always seem annoyed and never wanna explain questions when it comes to what you’re ordering please educate them on customer service pls. Bad location
Atmosphere: 1
Food: 1
Service: 1
guillermo de la barreda
If you enjoy old frys and smelly food as well as taste. Then stop on by. The play ground for the kids was at 85 degrees and smells horrible. The duct work has mold and needs to be cleaned. Nothing tasted fresh. Needs new management that cares for the place. Restroom has water puddles of the toilet over flowing and smells.
Atmosphere: 1
Food: 1
Service: 2
Miguel Arechar
Great service 👍 great atmosphere great place to take your kiddos.
Atmosphere: 5
Food: 5
Service: 5
eda karr
If I could give a 0 I would. So I went to pick up 2 breakfast sandwiches for my elderly parents. There was a long line of cars at drive thru so I decided to go inside since there was 1 person in line. I get in and there is only one “gentleman” working the window and front and one lady preparing the food. Both the customer in front of me and myself stood there waiting for the man to acknowledge us to at least say that he would be with us in a while but nothing. Five minutes later he asks the young man in front of me what was he waiting on? The young man says his order so worker bags it and gives it to him. He walks away and still does not look at me or say anything to me. By then there was a young lady behind me. So I start tapping my card on the counter just hoping he would turn around and say that he would be with me in a moment all for simply to be acknowledged. So after a long while he comes to the front and says “how can I help you”. So I asked a little frustrated “would it have been quicker in the drive thru?” He looked upset and says “No you see that I am by myself and it is going to take a while before I get my order”. I told him that all I wanted was to be acknowledged just to know that I was there. He got upset and said that I did not have to be rude and that he can refuse service to me if he wants to. I told he did not refuse have to refuse service to me that I was leaving. The young lady behind me walked out too. The funny part of this story is I had to call my 91 year old daddy and tell him I could not get the sandwich he wanted😂. I ended up at WHATABURGER!!!!Yeah!!! and got them better breakfast.
Service: 1
Lissie Cameron
To begin with, I would like to express that I have no objections to rules. I arrived here with my grandmother, who had her food order and also ordered items for my children, while I placed my own order. Upon our arrival at the drive-thru, it was clearly stated that burgers are available all day. However, at 9:30 AM, the attendant informed us that no burgers were available as they were cleaning the grill, and he appeared to be somewhat irritated. I thought to myself, we all have our off days. We accepted this situation. I proceeded to place my grandmother's order and then attempted to place my own. The attendant stated that only one order is permitted per vehicle. I informed him that I had never encountered such a policy and that there were two of us in the car, as I was ordering on behalf of her due to her age. At this juncture, I was becoming increasingly frustrated as he was not listening and was disregarding my comments. Consequently, I approached the front and inquired where it is stated that such a rule exists. If there is a posted rule, I would adhere to it. I have no issue with following a posted regulation. I would assume that Burger King would have such a rule displayed at the drive-thru to prevent multiple orders from being placed. However, I recall visiting last week with my family, where we had to split our orders, one paying with cash and the other with a card, which makes me question the validity of this policy. I have never felt so disrespected, annoyed, and misled at this establishment. I cannot recall the attendant's name, but he did not wear a name tag, so I will be sharing his photo since he is an employee there. I will not be returning, and I will inform my family and friends that this location is not worth the trouble. I would prefer to go to Jack in the Box next door or drive to a different location. Additionally, I will be sending the video to corporate, as they need to either retrain their staff or post rules for the drive-thru like other establishments do. Worst experience here. Smh
Atmosphere: 1
Service: 1
kazz
Very clean environment...my burger was nice and hot...the onion rings were perfect thank you BK 👌❤️
Atmosphere: 5
Food: 5
Service: 5
Roberto Leal
Horrible service. I placed on online order for a quick and easy pick up. I arrived about 7 minutes later assuming it may be ready. I get there and I wait another 30 minutes just for the staff to come out and say they dont have the ingredients for my order. I tell her that it doesnt take over 30 minutes to know that the ingredients weren't in stock. I ask for a refund. She tells me that she can't. I told her to get me whatever at this point. I feel bad cause I know its not the girls fault, but where is the big gun that runs the show here?
Very rude service through drive-thru, we indicated we had 3 orders to place and Billie the person taking orders proceeded to take first order and took second. Once we got to third order he said we were only allowed 2 orders per car. I told him okay u should have clarified that at the beginning . We asked to please add a combo to 1st order and he said no we can't. We continued to ask why we couldn't add to 1st order he ignored us and continue to say drive up to window. We got to window and asked why he had to be so rude, he ignored us and asked for payment. Once we paid he handed drinks to us and purposely didn't close lid correctly and it spilled all over the driver . He could have given us a drink holder but he was just rude from the start. If we could have left the drive thru we would have and not given BK our business. NEVER AGAIN!!!!
liby Martinez
Don't cone here as much as I use to. BK has dropped the ball . Employees always have attitude. Probably due to under staffing.
Atmosphere: 2
Food: 2
Service: 3
Elizabeth Gregory
I ordered the brisket whopper burger only for it to be a sad sad burger!!! I was so excited but there was barely even any brisket and the burger just looked plain sad. 10$ for that meal because I got the Jr one. Then I ordered cookies only for them to be burnt. And my husband said the fries weren't salted.
Atmosphere: 3
Food: 1
Service: 3
Amanda Anaya
Worse place to order especially during lunch! Took them 20 mins to give me my food and then the dude asks what did I order without giving me a receipt, hate this location.
I went to the Burger King on university and I waited 45 minutes just for a meal. got home meal was cold never ever come back again needs new management ..
Food: 1
Recommended dishes: Whopper, Chicken Nuggets, Dr Pepper
Took my daughter here for some lunch and the workers had an attitude and looked like they didn't want to work. No ice in the soda machines and seem to have a problem when asking for ice in the back.
Atmosphere: 1
Food: 3
Service: 2
Sat in drive-thru for over ten minutes. Asked if I could get a pop for my troubles. Told, that’s not how it works. I Said you don’t care about customers. He got very rude. Bad experience.
Service: 1
Really bad service here in drive thru , employees always seem annoyed and never wanna explain questions when it comes to what you’re ordering please educate them on customer service pls. Bad location
Atmosphere: 1
Food: 1
Service: 1
If you enjoy old frys and smelly food as well as taste. Then stop on by. The play ground for the kids was at 85 degrees and smells horrible. The duct work has mold and needs to be cleaned. Nothing tasted fresh. Needs new management that cares for the place. Restroom has water puddles of the toilet over flowing and smells.
Atmosphere: 1
Food: 1
Service: 2
Great service 👍 great atmosphere great place to take your kiddos.
Atmosphere: 5
Food: 5
Service: 5
If I could give a 0 I would. So I went to pick up 2 breakfast sandwiches for my elderly parents. There was a long line of cars at drive thru so I decided to go inside since there was 1 person in line. I get in and there is only one “gentleman” working the window and front and one lady preparing the food. Both the customer in front of me and myself stood there waiting for the man to acknowledge us to at least say that he would be with us in a while but nothing. Five minutes later he asks the young man in front of me what was he waiting on? The young man says his order so worker bags it and gives it to him. He walks away and still does not look at me or say anything to me. By then there was a young lady behind me. So I start tapping my card on the counter just hoping he would turn around and say that he would be with me in a moment all for simply to be acknowledged. So after a long while he comes to the front and says “how can I help you”. So I asked a little frustrated “would it have been quicker in the drive thru?” He looked upset and says “No you see that I am by myself and it is going to take a while before I get my order”. I told him that all I wanted was to be acknowledged just to know that I was there. He got upset and said that I did not have to be rude and that he can refuse service to me if he wants to. I told he did not refuse have to refuse service to me that I was leaving. The young lady behind me walked out too. The funny part of this story is I had to call my 91 year old daddy and tell him I could not get the sandwich he wanted😂. I ended up at WHATABURGER!!!!Yeah!!! and got them better breakfast.
Service: 1
To begin with, I would like to express that I have no objections to rules. I arrived here with my grandmother, who had her food order and also ordered items for my children, while I placed my own order. Upon our arrival at the drive-thru, it was clearly stated that burgers are available all day. However, at 9:30 AM, the attendant informed us that no burgers were available as they were cleaning the grill, and he appeared to be somewhat irritated. I thought to myself, we all have our off days. We accepted this situation. I proceeded to place my grandmother's order and then attempted to place my own. The attendant stated that only one order is permitted per vehicle. I informed him that I had never encountered such a policy and that there were two of us in the car, as I was ordering on behalf of her due to her age. At this juncture, I was becoming increasingly frustrated as he was not listening and was disregarding my comments. Consequently, I approached the front and inquired where it is stated that such a rule exists. If there is a posted rule, I would adhere to it. I have no issue with following a posted regulation. I would assume that Burger King would have such a rule displayed at the drive-thru to prevent multiple orders from being placed. However, I recall visiting last week with my family, where we had to split our orders, one paying with cash and the other with a card, which makes me question the validity of this policy. I have never felt so disrespected, annoyed, and misled at this establishment. I cannot recall the attendant's name, but he did not wear a name tag, so I will be sharing his photo since he is an employee there. I will not be returning, and I will inform my family and friends that this location is not worth the trouble. I would prefer to go to Jack in the Box next door or drive to a different location. Additionally, I will be sending the video to corporate, as they need to either retrain their staff or post rules for the drive-thru like other establishments do. Worst experience here. Smh
Atmosphere: 1
Service: 1
Very clean environment...my burger was nice and hot...the onion rings were perfect thank you BK 👌❤️
Atmosphere: 5
Food: 5
Service: 5
Horrible service. I placed on online order for a quick and easy pick up. I arrived about 7 minutes later assuming it may be ready. I get there and I wait another 30 minutes just for the staff to come out and say they dont have the ingredients for my order. I tell her that it doesnt take over 30 minutes to know that the ingredients weren't in stock. I ask for a refund. She tells me that she can't. I told her to get me whatever at this point. I feel bad cause I know its not the girls fault, but where is the big gun that runs the show here?
Restaurantji Recommends
Very rude service through drive-thru, we indicated we had 3 orders to place and Billie the person taking orders proceeded to take first order and took second. Once we got to third order he said we were only allowed 2 orders per car. I told him okay u should have clarified that at the beginning . We asked to please add a combo to 1st order and he said no we can't. We continued to ask why we couldn't add to 1st order he ignored us and continue to say drive up to window. We got to window and asked why he had to be so rude, he ignored us and asked for payment. Once we paid he handed drinks to us and purposely didn't close lid correctly and it spilled all over the driver . He could have given us a drink holder but he was just rude from the start. If we could have left the drive thru we would have and not given BK our business. NEVER AGAIN!!!!
Don't cone here as much as I use to. BK has dropped the ball . Employees always have attitude. Probably due to under staffing.
Atmosphere: 2
Food: 2
Service: 3
I ordered the brisket whopper burger only for it to be a sad sad burger!!! I was so excited but there was barely even any brisket and the burger just looked plain sad. 10$ for that meal because I got the Jr one. Then I ordered cookies only for them to be burnt. And my husband said the fries weren't salted.
Atmosphere: 3
Food: 1
Service: 3
Worse place to order especially during lunch! Took them 20 mins to give me my food and then the dude asks what did I order without giving me a receipt, hate this location.
Why doesn't anyone answer the phone?
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