Bad service this time, the cashier didn't speak Spanish well and I had to wait 35 minutes for the ? chicken to come out, I had to go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Michael Garcia
Always clean always fast I really enjoy coming here for chimken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Original Pollo Bowl
renee “Singer” z
Second time coming here and it is the worst pollo loco. Minimally served both times. 1st time I got the family pack and this time the pollo bowl for my family. The general manager , a lady, was the one who was serving and she was telling the staff how it should get done. I saw her spreading the chicken. Since I got it for take out I didn't check until now how miserable she was with every plate. Literally just a few pieces spread to cover with chicken. she also did not seem friendly with her staff or with customersLast time I will be coming to this pollo loco. I feel for all those who come here for lunch. I had gotten blood work and with this small plate it was ridiculous.Spend your money at another place
M W
We ordered through drive thru and ordered a family meal with three large sides. When we got home we saw that the containers were half full and they gave us the wrong chicken. We were also overcharged! I spoke to the manager on duty which she informed me that the reason they filled the side of containers half full was because the GM was getting after them because the containers were being filled to the top! THAT IS NOT ACCEPTABLE! How are we to feed our family of five if we are being scammed out of food!
Atmosphere: 1
Food: 1
Service: 1
Bryson R Hull
Awesome.
Atmosphere: 5
Food: 5
Service: 5
Cristina
Employees were super friendly and helpful. Food was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nachos Combo
Oscar Garcia
All good but too cold in the resturant was several times always the same too cold
Carolyn Townsend
Had to wait 20 minutes for one burrito when there was one family infront of me who got their food in five minutes. One worker for 15 of those minutes. took another worker to ask about my order for him to say he had already made it 10 minutes ago. Horrible.
Atmosphere: 1
Food: 3
Service: 1
Alejandra Salgado
The food is delicious
Jazmyn
I love getting the $5 bowls they’re good and economical but I hate the service. Every time I go they have either an attitude or will take forever to attend you. I was there today waiting for about 5-10 minutes I saw an older lady passing behind the register who seemed like the manager didn’t even acknowledge me or ask if I had been helped or even informed me someone would attend me soon. They need to replace or retrain management and staff, I ended up leaving without purchasing anything due to no one tending to me and I shouldn’t have to ask for someone to take my order, there should be someone assisting at the registers. There wasn’t a line at the front end there was about 3 cars in the drive thru but again not a since person acknowledged me at the register so please retrain or do something about that customer service.
Bad service this time, the cashier didn't speak Spanish well and I had to wait 35 minutes for the ? chicken to come out, I had to go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Always clean always fast I really enjoy coming here for chimken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl, Original Pollo Bowl
Second time coming here and it is the worst pollo loco. Minimally served both times. 1st time I got the family pack and this time the pollo bowl for my family. The general manager , a lady, was the one who was serving and she was telling the staff how it should get done. I saw her spreading the chicken. Since I got it for take out I didn't check until now how miserable she was with every plate. Literally just a few pieces spread to cover with chicken. she also did not seem friendly with her staff or with customersLast time I will be coming to this pollo loco. I feel for all those who come here for lunch. I had gotten blood work and with this small plate it was ridiculous.Spend your money at another place
We ordered through drive thru and ordered a family meal with three large sides. When we got home we saw that the containers were half full and they gave us the wrong chicken. We were also overcharged! I spoke to the manager on duty which she informed me that the reason they filled the side of containers half full was because the GM was getting after them because the containers were being filled to the top! THAT IS NOT ACCEPTABLE! How are we to feed our family of five if we are being scammed out of food!
Atmosphere: 1
Food: 1
Service: 1
Awesome.
Atmosphere: 5
Food: 5
Service: 5
Employees were super friendly and helpful. Food was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nachos Combo
All good but too cold in the resturant was several times always the same too cold
Had to wait 20 minutes for one burrito when there was one family infront of me who got their food in five minutes. One worker for 15 of those minutes. took another worker to ask about my order for him to say he had already made it 10 minutes ago. Horrible.
Atmosphere: 1
Food: 3
Service: 1
The food is delicious
I love getting the $5 bowls they’re good and economical but I hate the service. Every time I go they have either an attitude or will take forever to attend you. I was there today waiting for about 5-10 minutes I saw an older lady passing behind the register who seemed like the manager didn’t even acknowledge me or ask if I had been helped or even informed me someone would attend me soon. They need to replace or retrain management and staff, I ended up leaving without purchasing anything due to no one tending to me and I shouldn’t have to ask for someone to take my order, there should be someone assisting at the registers. There wasn’t a line at the front end there was about 3 cars in the drive thru but again not a since person acknowledged me at the register so please retrain or do something about that customer service.
Restaurantji Recommends
The chicken pieces actually looked like wings because they were so small.
Atmosphere: 3
Food: 1
Service: 3
Their chicken pieces are tiny!
Atmosphere: 3
Food: 3
Service: 3
Worst chicken taco salad I've ever had.
Atmosphere: 2
Food: 1
Service: 2
Food is good and authentic. Design is ok and looks clean. Service however is terrible , they always mess up my order. 3/10
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Pollo Bowl, Chips, Original Pollo Bowl
The staff was rude but the food was delicious ?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Macaroni and Cheese