They never delivered my pizza I waited 1 hour for it to be delivered and I called and they told me the driver was on his way to my house then 30 minute later I called and they told me that I was marked for carry out, I waited 1 hour and a half for absolutely nothing, apparently this always happens in this location absolutely horrible service and from previous reviews it seems like they don’t care and nothing changes, all they do is answer the feedbacks saying they’re sorry to make it seem like the care or will change but remain with the same horrible service and common sense.
Atmosphere: 1
Food: 1
Service: 1
Angel Rosales
The staff is always friendly and are here to help you with your needs. They go the extra mile in maling sure that you are satisfied before you leave the store. The have great managers that have trained their staff well. Sorry local pizza stores but you cannot beat this Pizza Hut in Coloma.Dietary restrictions: I cannot have certain items on my pizza and they are always willing to make it as I ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Boneless Wings
Sonia Zermeño
The pizzas are very delicious ? ? ?Parking: Ample parking
Atmosphere: 5
Food: 5
Service: 5
Linda Sandoval
Second time in a month they give me my order wrong, we ordered 2 stuffed crust and they only gave me one stuffed and the other regular crust. Second time I ordered a stuffed crust w pepperoni and jalapeño and they ddnt add the jalapeño but charged me for two
Atmosphere: 3
Food: 1
Service: 3
Abram Vargas
This is by far the worst location Pizza hut has. I have had both good and bad experiences with Pizza Hut all over the valley and in San Antonio, but I have never had a good experience at this location. Food is terrible, incomplete orders, delivery takes way longer than expected, and nothing is done to fix it. I wish this Pizza Hut did not service my home. I am forced to order from Domino's. It's unfortunate that I can't give 0 stars. 1 star indicates they are doing something right. My order arrived at 10:30 pm. It was scheduled to arrive at 9:27 pm. Wings were cold, and I was told that their systems were down for a while. Funny how the system that charges customers was working, but not the system that gets my order done on time.
Food: 1
Service: 1
Silvia Rubalcava
We bought some wings to bring home and when we ate the food it was a hair.They should wear a hat in their hair, the cap is not enough.
Atmosphere: 1
Food: 1
Service: 2
Rosie Estrada
Very well satisfied,thank youParking: Good parking spaceKid-friendliness: Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Dylan Moreno
They never answer the calls
Jessica Salinas
It’s Halloween and I ordered pizza for the kids. I placed the order at 7:38pm, was told it would take 30-40 min for delivery. I received a messaged that it was going to be delivered through door dash.. I constantly kept tracking it because I had a house full of hungry children looking forward to pizza for dinner. It is now, 9:05, the tracker keeps extending the delivery time.. I contacted Pizza Hut location where I ordered and there was no answer. After numerous attempts, I finally got connected to someone. She informed me that my order was just sitting there waiting for a driver. It has been almost 2 hours since I ordered… it is ridiculous. The lady on the phone did not even apologize, did not make the situation any better.. I told her i was just going to cancel since she didn’t give me any hope of anyone delivering my order. She voided the order and was not able to give me a definite answer on my refund. I definitely would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Andres Garza
I ordered early about 11am 9/9/23 on the app to pick up at 5:30 5 large pizzas 56 wings and 2 double orders of breadstix at 4:30 they called me to confirm my order and at 5:20 it was ready hassle free awesome place never have a problem with this store I didn't catch the lady's name since I was in a hurry to go to a birthday party but I want to say she's in her mid 40s tall skinny black hair very helpful she's usually there when I pick up got to the party all my items complete and tasteful everyone was happy thanks to all who also helped prepare my order
I ordered a pizza online and supposed to be delivered in 30 min then get a txt message saying door dash will deliver my order in another extra 20 min. Terrible! Food cold!
Jessica Navarro
I place an order 9:38 and it was suppose to be ready at 9:53. I arrived at the store at 9:45 to pick up my order and out of the 6 employees that I saw nobody acknowledged me or said that someone will be with me in a moment. The person that was supposed to be at the register was in the bathroom the entire time I was waiting. This is by far the worst customer services that I have ever experienced.
Jerry
I can't say I'm upset but a little disappointed. I don't know why the app has a place for special request if they never follow through at the location itself, at least not this one. A simple request to cut the pizza into squares never gets done...They could use some improvements in customer service. Didn't even get a how can I help you or have a good day.
Alex Garcia
Stuffed crust at only 13.99. Wow. Was fast and delicius
They never delivered my pizza I waited 1 hour for it to be delivered and I called and they told me the driver was on his way to my house then 30 minute later I called and they told me that I was marked for carry out, I waited 1 hour and a half for absolutely nothing, apparently this always happens in this location absolutely horrible service and from previous reviews it seems like they don’t care and nothing changes, all they do is answer the feedbacks saying they’re sorry to make it seem like the care or will change but remain with the same horrible service and common sense.
Atmosphere: 1
Food: 1
Service: 1
The staff is always friendly and are here to help you with your needs. They go the extra mile in maling sure that you are satisfied before you leave the store. The have great managers that have trained their staff well. Sorry local pizza stores but you cannot beat this Pizza Hut in Coloma.Dietary restrictions: I cannot have certain items on my pizza and they are always willing to make it as I ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Boneless Wings
The pizzas are very delicious ? ? ?Parking: Ample parking
Atmosphere: 5
Food: 5
Service: 5
Second time in a month they give me my order wrong, we ordered 2 stuffed crust and they only gave me one stuffed and the other regular crust. Second time I ordered a stuffed crust w pepperoni and jalapeño and they ddnt add the jalapeño but charged me for two
Atmosphere: 3
Food: 1
Service: 3
This is by far the worst location Pizza hut has. I have had both good and bad experiences with Pizza Hut all over the valley and in San Antonio, but I have never had a good experience at this location. Food is terrible, incomplete orders, delivery takes way longer than expected, and nothing is done to fix it. I wish this Pizza Hut did not service my home. I am forced to order from Domino's. It's unfortunate that I can't give 0 stars. 1 star indicates they are doing something right. My order arrived at 10:30 pm. It was scheduled to arrive at 9:27 pm. Wings were cold, and I was told that their systems were down for a while. Funny how the system that charges customers was working, but not the system that gets my order done on time.
Food: 1
Service: 1
We bought some wings to bring home and when we ate the food it was a hair.They should wear a hat in their hair, the cap is not enough.
Atmosphere: 1
Food: 1
Service: 2
Very well satisfied,thank youParking: Good parking spaceKid-friendliness: Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
They never answer the calls
It’s Halloween and I ordered pizza for the kids. I placed the order at 7:38pm, was told it would take 30-40 min for delivery. I received a messaged that it was going to be delivered through door dash.. I constantly kept tracking it because I had a house full of hungry children looking forward to pizza for dinner. It is now, 9:05, the tracker keeps extending the delivery time.. I contacted Pizza Hut location where I ordered and there was no answer. After numerous attempts, I finally got connected to someone. She informed me that my order was just sitting there waiting for a driver. It has been almost 2 hours since I ordered… it is ridiculous. The lady on the phone did not even apologize, did not make the situation any better.. I told her i was just going to cancel since she didn’t give me any hope of anyone delivering my order. She voided the order and was not able to give me a definite answer on my refund. I definitely would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I ordered early about 11am 9/9/23 on the app to pick up at 5:30 5 large pizzas 56 wings and 2 double orders of breadstix at 4:30 they called me to confirm my order and at 5:20 it was ready hassle free awesome place never have a problem with this store I didn't catch the lady's name since I was in a hurry to go to a birthday party but I want to say she's in her mid 40s tall skinny black hair very helpful she's usually there when I pick up got to the party all my items complete and tasteful everyone was happy thanks to all who also helped prepare my order
Restaurantji Recommends
Very rude
I ordered a pizza online and supposed to be delivered in 30 min then get a txt message saying door dash will deliver my order in another extra 20 min. Terrible! Food cold!
I place an order 9:38 and it was suppose to be ready at 9:53. I arrived at the store at 9:45 to pick up my order and out of the 6 employees that I saw nobody acknowledged me or said that someone will be with me in a moment. The person that was supposed to be at the register was in the bathroom the entire time I was waiting. This is by far the worst customer services that I have ever experienced.
I can't say I'm upset but a little disappointed. I don't know why the app has a place for special request if they never follow through at the location itself, at least not this one. A simple request to cut the pizza into squares never gets done...They could use some improvements in customer service. Didn't even get a how can I help you or have a good day.
Stuffed crust at only 13.99. Wow. Was fast and delicius