Kids working the microphone, order incorrect first stall did not even work and no sign on it...
It's a new place but needs a lot of help on the issues...
Atmosphere: 2
Food: 3
Service: 2
Patricia Zuniga
Loved the juicy burgers and crinkle fries
Atmosphere: 5
Food: 5
Service: 5
Tasheena Montoya
I really want to like this place… like I really do. I want it to succeed because I love Sonic and we live right down the road. But there is always something wrong with our order. I see this place has low ratings, please change something so it can succeed. Orders are wrong, orders are cold, the staff doesn’t know what they are selling and don’t bother learning it on their own. Please offer more training, please show them how to cook the menu and how to get food out hot. Please have management take these issues seriously. I see less and less people in the parking lot. At this time you can recover from this, you wait to long and keep heading this way and it will fail.
Eric Bhn
They don't care if you're not in a car. Literally pressed the button 15 times and no response had to order online. Unprofessional staff 2nd time they do this
Atmosphere: 1
Food: 1
Service: 1
Tlo Rodriguez
Hot and fresh loved it
Atmosphere: 5
Food: 5
Service: 5
Ricardo Mendoza
I stop by to order four slushies, I thought I would be in and out since it was just drinks. Ended up waiting about 30 minutes in total. I kept looking at the screen, since it tells you once your order has been placed, processed, and when it's on its way.! The screen showed my order was on its way, but never got there after a while it reset back to the order menu. When it finally came out the slushies were melted and watered down. Like if they had been sitting, ready for a while Plus I had to send one back because they gave me the wrong flavor.
Atmosphere: 4
Food: 4
Service: 2
Jennifer Garcia
Love Sonics
Robert Paul
Friendly service but they forgot to give me my drink with my order.
Atmosphere: 3
Food: 4
Service: 3
Maria Garza
I experienced extremely poor service at this location. After waiting 30 minutes for my order, I was informed that staff had mistakenly given it to another customer due to mixing up the stalls. Rather than offering a genuine apology or a solution, the employees responded with dismissiveness and even suggested that I “just leave.” At that point, I chose to take my business elsewhere. This level of incompetence and unprofessionalism from both the employees and management is unacceptable. I strongly recommend avoiding this establishment.
Atmosphere: 1
Food: 1
Service: 1
Paulo
The smasher burgers are pretty good, shakes are great but not all booths have the screen to order and sometimes is hard to find a good parking spot.
Every time I’ve gone, there’s been issues with the app or my order. I’ve had to pay more bc their system wasn’t functioning…
I understand things take time, and I’ve given time.
I’ll edit my review after a positive experience.
Atmosphere: 3
Food: 4
Service: 1
Jorge Mendoza
Visited here yesterday, ordered through their mobile app which had very disappointing deals. Despite ordering ahead, it still took the restaurant over 20 minutes to deliver my order to my car. About 10 vehicles arrived after me and managed to leave before. I tried calling their store number and was left on hold and hung up on shortly after. I rang the red stall button to ask if my order was on its way, and they took 5 whole minutes to respond. This interaction made me run late for my errands and I didn’t have time to enjoy my food, which also, tasted horrible. The burger was bland and cold, and the drink had a hole in the cup and spilled in my car. As a former employee for a different Sonic location, I’m very disappointed in this locations values for their customers.
Atmosphere: 2
Food: 1
Service: 1
Eduardo Rincon
When it first opened up it was amazing, fast, quality, super good slushies. Went a couple weeks later and gave it another try the slushies barely have any flavoring in them, and it gets made different every time you go.
Atmosphere: 2
Food: 2
Service: 2
Bflores 98
Ordered a slushy and was asked if i wanted nerds. said yes . No nerds.
Kids working the microphone, order incorrect first stall did not even work and no sign on it...
It's a new place but needs a lot of help on the issues...
Atmosphere: 2
Food: 3
Service: 2
Loved the juicy burgers and crinkle fries
Atmosphere: 5
Food: 5
Service: 5
I really want to like this place… like I really do. I want it to succeed because I love Sonic and we live right down the road. But there is always something wrong with our order. I see this place has low ratings, please change something so it can succeed. Orders are wrong, orders are cold, the staff doesn’t know what they are selling and don’t bother learning it on their own. Please offer more training, please show them how to cook the menu and how to get food out hot. Please have management take these issues seriously. I see less and less people in the parking lot. At this time you can recover from this, you wait to long and keep heading this way and it will fail.
They don't care if you're not in a car. Literally pressed the button 15 times and no response had to order online. Unprofessional staff 2nd time they do this
Atmosphere: 1
Food: 1
Service: 1
Hot and fresh loved it
Atmosphere: 5
Food: 5
Service: 5
I stop by to order four slushies, I thought I would be in and out since it was just drinks. Ended up waiting about 30 minutes in total.
I kept looking at the screen, since it tells you once your order has been placed, processed, and when it's on its way.!
The screen showed my order was on its way, but never got there after a while it reset back to the order menu. When it finally came out the slushies were melted and watered down. Like if they had been sitting, ready for a while
Plus I had to send one back because they gave me the wrong flavor.
Atmosphere: 4
Food: 4
Service: 2
Love Sonics
Friendly service but they forgot to give me my drink with my order.
Atmosphere: 3
Food: 4
Service: 3
I experienced extremely poor service at this location. After waiting 30 minutes for my order, I was informed that staff had mistakenly given it to another customer due to mixing up the stalls. Rather than offering a genuine apology or a solution, the employees responded with dismissiveness and even suggested that I “just leave.” At that point, I chose to take my business elsewhere. This level of incompetence and unprofessionalism from both the employees and management is unacceptable. I strongly recommend avoiding this establishment.
Atmosphere: 1
Food: 1
Service: 1
The smasher burgers are pretty good, shakes are great but not all booths have the screen to order and sometimes is hard to find a good parking spot.
Restaurantji Recommends
Cute place to dine outside
Atmosphere: 5
Food: 5
Service: 5
Every time I’ve gone, there’s been issues with the app or my order. I’ve had to pay more bc their system wasn’t functioning…
I understand things take time, and I’ve given time.
I’ll edit my review after a positive experience.
Atmosphere: 3
Food: 4
Service: 1
Visited here yesterday, ordered through their mobile app which had very disappointing deals. Despite ordering ahead, it still took the restaurant over 20 minutes to deliver my order to my car. About 10 vehicles arrived after me and managed to leave before. I tried calling their store number and was left on hold and hung up on shortly after. I rang the red stall button to ask if my order was on its way, and they took 5 whole minutes to respond. This interaction made me run late for my errands and I didn’t have time to enjoy my food, which also, tasted horrible. The burger was bland and cold, and the drink had a hole in the cup and spilled in my car. As a former employee for a different Sonic location, I’m very disappointed in this locations values for their customers.
Atmosphere: 2
Food: 1
Service: 1
When it first opened up it was amazing, fast, quality, super good slushies.
Went a couple weeks later and gave it another try the slushies barely have any flavoring in them, and it gets made different every time you go.
Atmosphere: 2
Food: 2
Service: 2
Ordered a slushy and was asked if i wanted nerds. said yes . No nerds.
Atmosphere: 2
Food: 2
Service: 1
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