The assistant manager Sarah horrible customer service. Did not even give me a receipt of my refund when she overcharged me. Very rude and unprofessional. Makes this business look bad for someone in her position. HORRIBLE SERVICE! Do not come to this location.
Carlos
Literally every single time the closing/evening people are there, they screw up my order in some way and they always take forever. At least get my drink right when I’m having to pay extra for a large.
Atmosphere: 1
Food: 1
Service: 1
Don Zed
Go to one that has better management.
Atmosphere: 1
Food: 1
Service: 1
B B.
Ordered through the drive thru and they got our order all wrong! Customer service was horrible and super rude would not be coming back to that location! WORST EVER after a 30 minute drive that's not what I wanted to experience.
Ali P.
Horrible drive thru service!! Asked for my foot long to be made a certain way due to sharing with my 5 year old and the employee lied and said she made it correct. Got home with this.
Shiesty summer
I wanna thank subway on university across from Popeyes they always get your order right even if you don’t go inside they have it where there’s no buttons for me to modify the sandwich but they’re employee Derrick still remembers. Thank you guys for me making me feel like a real VIP.
Atmosphere: 5
Food: 5
Service: 5
John is Sus
I wanna give a shout-out to subway on university in Edinburg tx next to pizza patron they make my sandwich the way I want it every time I go and they have great customer service.
Atmosphere: 5
Food: 5
Service: 5
Anthony Vasquez
I had the best sandwich at the subway in front of lowes in Edinburg tx they're running circles around jersey
Atmosphere: 5
Food: 5
Service: 5
Eddie Vasquez
They have four employees no clients …yet my online order isn’t ready or made and no apology from any manager or shift leader! Doesn’t acknowledge the late order just makes a face the proceeds to make my subs low low customer
My sandwich was stale bread that I had to yank side to side to cut apart. It had minimal ingredients and I got the short end of the 6 inch half. It was tiny. My husband picked it up so I didn't see how small it was. I think it was microwaved because I couldn't rip the bread apart nor chew it.
Herminia Trejo
I went here on March 2, 2023 in the afternoon. A young man assisted me and he was very rude and very slow. A young girl was there too, she helped another customer and was rather fast and attentive. I bought a combo which came with a drink and so when I went to get my drink they were out of Diet Coke. I came back to the counter and I told them they had no Diet Coke but I had already paid for it. I looked back and saw they had bottled Diet Coke so I grabbed one and I was going to pay for it. I asked if I would get a discount for it being that I had already paid for it in my combo. The young man was very rude and he told me that they couldn’t give me a discount because technically they didn’t know the Diet Coke was out or they would have told me. I would have been okay with that but he was very rude and didn’t seem to care that they were out, what happened to their customer service? The young girl however was very nice and gave me a slight discount, and like I said I would have paid for my bottled Diet Coke but the way the young boy responded was very rude. I will not go back to that subway, I eat subway a lot but I will go elsewhere. Employees like that shouldn’t be at the front counter, they make a business look bad.
Amanda Hinojosa
Either the order is wrong or the service is horrible
Michael Lankford
The slowest, and laziest subway you could possibly visit....automated screen that has half the options, once you order it takes about 15 mins per person to go through a DRIVE THRU.... and once you get to the window you even wait about 5 minutes before someone even acknowledges that you placed an order several minutes before. ... This happens EVERYTIME... And to make it worse.... A simple sandwich is about $13 now.... Wow wow wow
Naila Flores
I do NOT write reviews BUT this one most definitely needs one!Went to subway around 8:45 p.m. and there were two ladies in the dining lobby. I went to the counter to place my order and the gentleman was very attentive and took my order accordingly. By the time he charged me it was 8:55 p.m. I placed my stuff on top of a table so I may dine. I went to go get my drink (sweet tea) however I noticed the tea containers were missing. I go back to the front counter and ask the gentleman who assisted me / made my sandwich if they had sweet tea in the back. He responded “No, we don’t. Also, the dinning lobby closes at 9 p.m. We will be locking the doors after the ladies leave.” I said “Okay, but can’t I just eat my sandwich. I won’t take long and it’s only me who is dining in.” He said “That’s fine”. As I am almost done with my subway a lady named Megan came up to me at 9:05 p.m. telling me “Ma’am the dinning lobby is closed. It closes at 9 and you need to leave.” I responded “May I just finished my subway? The man said I can stay here and finish it”. She replied “No, you need to leave right now. I can not lock the doors while you are inside. It’s against “policy”. I said “Who is the manager right now?” Megan claims she was the manager. I asked who was above her which she named a man named Ricky. I asked for his phone number which she states she would not provided. Then I asked for the store manager / owners number and she told me “You can google that”. Therefore, I asked what time does Ricky work which she states the following day at 10 a.m. I told Megan the “manager” I won’t leave till I am done with my subway. Which I did, I stayed till I was done with my subway. As I was heading out the gentleman who helped me earlier apologized to me for his manager being extremely rude. I said it was fine and walked out. If I could give this place 0/5 I most definitely WOULD. Megan was extremely rude. Who ever is the owner of this subway needs to fire the current employee who are disrespectful and hire more employees who are willing to work : have good customer service. Never have I ever experienced such rude management before. This subway needs a wake up call. I would never go this subway again. It’s said that due to these employees the owner of the store is losing out on customers.
Everything about subway was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
The assistant manager Sarah horrible customer service. Did not even give me a receipt of my refund when she overcharged me. Very rude and unprofessional. Makes this business look bad for someone in her position. HORRIBLE SERVICE! Do not come to this location.
Literally every single time the closing/evening people are there, they screw up my order in some way and they always take forever. At least get my drink right when I’m having to pay extra for a large.
Atmosphere: 1
Food: 1
Service: 1
Go to one that has better management.
Atmosphere: 1
Food: 1
Service: 1
Ordered through the drive thru and they got our order all wrong! Customer service was horrible and super rude would not be coming back to that location! WORST EVER after a 30 minute drive that's not what I wanted to experience.
Horrible drive thru service!! Asked for my foot long to be made a certain way due to sharing with my 5 year old and the employee lied and said she made it correct. Got home with this.
I wanna thank subway on university across from Popeyes they always get your order right even if you don’t go inside they have it where there’s no buttons for me to modify the sandwich but they’re employee Derrick still remembers. Thank you guys for me making me feel like a real VIP.
Atmosphere: 5
Food: 5
Service: 5
I wanna give a shout-out to subway on university in Edinburg tx next to pizza patron they make my sandwich the way I want it every time I go and they have great customer service.
Atmosphere: 5
Food: 5
Service: 5
I had the best sandwich at the subway in front of lowes in Edinburg tx they're running circles around jersey
Atmosphere: 5
Food: 5
Service: 5
They have four employees no clients …yet my online order isn’t ready or made and no apology from any manager or shift leader! Doesn’t acknowledge the late order just makes a face the proceeds to make my subs low low customer
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My sandwich was stale bread that I had to yank side to side to cut apart. It had minimal ingredients and I got the short end of the 6 inch half. It was tiny. My husband picked it up so I didn't see how small it was. I think it was microwaved because I couldn't rip the bread apart nor chew it.
I went here on March 2, 2023 in the afternoon. A young man assisted me and he was very rude and very slow. A young girl was there too, she helped another customer and was rather fast and attentive. I bought a combo which came with a drink and so when I went to get my drink they were out of Diet Coke. I came back to the counter and I told them they had no Diet Coke but I had already paid for it. I looked back and saw they had bottled Diet Coke so I grabbed one and I was going to pay for it. I asked if I would get a discount for it being that I had already paid for it in my combo. The young man was very rude and he told me that they couldn’t give me a discount because technically they didn’t know the Diet Coke was out or they would have told me. I would have been okay with that but he was very rude and didn’t seem to care that they were out, what happened to their customer service? The young girl however was very nice and gave me a slight discount, and like I said I would have paid for my bottled Diet Coke but the way the young boy responded was very rude. I will not go back to that subway, I eat subway a lot but I will go elsewhere. Employees like that shouldn’t be at the front counter, they make a business look bad.
Either the order is wrong or the service is horrible
The slowest, and laziest subway you could possibly visit....automated screen that has half the options, once you order it takes about 15 mins per person to go through a DRIVE THRU.... and once you get to the window you even wait about 5 minutes before someone even acknowledges that you placed an order several minutes before. ... This happens EVERYTIME... And to make it worse.... A simple sandwich is about $13 now.... Wow wow wow
I do NOT write reviews BUT this one most definitely needs one!Went to subway around 8:45 p.m. and there were two ladies in the dining lobby. I went to the counter to place my order and the gentleman was very attentive and took my order accordingly. By the time he charged me it was 8:55 p.m. I placed my stuff on top of a table so I may dine. I went to go get my drink (sweet tea) however I noticed the tea containers were missing. I go back to the front counter and ask the gentleman who assisted me / made my sandwich if they had sweet tea in the back. He responded “No, we don’t. Also, the dinning lobby closes at 9 p.m. We will be locking the doors after the ladies leave.” I said “Okay, but can’t I just eat my sandwich. I won’t take long and it’s only me who is dining in.” He said “That’s fine”. As I am almost done with my subway a lady named Megan came up to me at 9:05 p.m. telling me “Ma’am the dinning lobby is closed. It closes at 9 and you need to leave.” I responded “May I just finished my subway? The man said I can stay here and finish it”. She replied “No, you need to leave right now. I can not lock the doors while you are inside. It’s against “policy”. I said “Who is the manager right now?” Megan claims she was the manager. I asked who was above her which she named a man named Ricky. I asked for his phone number which she states she would not provided. Then I asked for the store manager / owners number and she told me “You can google that”. Therefore, I asked what time does Ricky work which she states the following day at 10 a.m. I told Megan the “manager” I won’t leave till I am done with my subway. Which I did, I stayed till I was done with my subway. As I was heading out the gentleman who helped me earlier apologized to me for his manager being extremely rude. I said it was fine and walked out. If I could give this place 0/5 I most definitely WOULD. Megan was extremely rude. Who ever is the owner of this subway needs to fire the current employee who are disrespectful and hire more employees who are willing to work : have good customer service. Never have I ever experienced such rude management before. This subway needs a wake up call. I would never go this subway again. It’s said that due to these employees the owner of the store is losing out on customers.