I’m writing to report a very disappointing carry-out experience at your location.
I placed an order with a promised ready time of 10:02 PM. Upon arrival, I was told by the counter staff that my order would be ready in 5 minutes and to pull around front, where it would be brought out. I waited in my car for 30 minutes with no update. Had I not already paid, I would have left like the three other cars that gave up waiting.
When I returned to inquire, I expressed my frustration and suggested that a manager should have communicated the delay and offered some form of concession. The staff member responded defensively, saying not to be upset with her. I clarified that my concern was with management, not her. I was told the manager was in the restroom, but no one ever came out to address the situation.
This experience was unprofessional and unacceptable. I hope this feedback is taken seriously to improve service moving forward.
Atmosphere: 1
Food: 5
Service: 1
John Creel
Quick completion of my orders
Atmosphere: 4
Food: 4
Service: 4
Donna Castillo
I did not catch the name of the person at the drive through window today (7/15) but excellent customer service! definitely deserves a raise! Definitely made my day better ✨ thank you! #uriconic
Food: 4
Service: 5
Ashley Ruiz
I was waiting for my food at the window and when the guy gave me my pizza he called me the n word and I was very offended because I was apart of the black community.
Atmosphere: 1
Food: 2
Service: 1
Stephanie
The crew here always has the orders ready and made correctly. Kuddos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Pepperoni Pizza, Super Supreme Pizza, Triple Chocolate Brownie, 20oz Bottle Dr Pepper
Mark Bock
The drive thru pick up window is great.
Food: 5
Service: 5
Brittany Dorsey
This is the worst Pizza Hut I have ever been to. Wings are nasty and not fully cooked. Even the blue cheese sauce is bad. This is my first time tasting their wings hoping they would be better than the horrible pizza I had prior. I asked for spicy garlic and I don’t know what type of sauce I had. This is a waste of money. Not sure why this establishment is still Open.
xXYxuxyXx M8
Last 3 times my orders were wrong and missing items,I always choose to tipping the delivery person in cash but today the guy (doordash) just put the food in the floor and left without tip and his food bag, never ask for “contactless “
Joshua Pellum
Keep doing a great job Yiu al are going an amazing jo
Pizza was good. Service was very quick and friendly.
Gary Edwards
Toppings were less than ever before.
terrence byrd
I just had a delivery order. Wait time was 30-45 minutes. I waited for 1hr and 7 minutes. I called the store to find out how much longer. The shift leader was rude but I just said ok. Whatever he said it out for delivery. I live 3miles away. 21 minutes later I get my food ok. I even tipped the driver 6.00 bucks. Got my food it was WRONG I ORDER A LARGE STUFFED PEP LOVET WITH SPICY MAR BEEF AND GR PEPPERS ( I paid for this). I did not get what I ordered. I called the store again RUDE Sabastian answered Was RUDE AND VERY UGLY TO ME! I asked for the manager name refused to give me his name! This guy was mean and I would like to let Sabastian know you was a real ass to me I won’t buy anything else from this location
Deon Foreman
Always on point! I dont live nearvthis location however, I drive out of my way to get the goodness thereof this location.
Got food poisoning from the pizza
Atmosphere: 2
Food: 1
Service: 5
I’m writing to report a very disappointing carry-out experience at your location.
I placed an order with a promised ready time of 10:02 PM. Upon arrival, I was told by the counter staff that my order would be ready in 5 minutes and to pull around front, where it would be brought out. I waited in my car for 30 minutes with no update. Had I not already paid, I would have left like the three other cars that gave up waiting.
When I returned to inquire, I expressed my frustration and suggested that a manager should have communicated the delay and offered some form of concession. The staff member responded defensively, saying not to be upset with her. I clarified that my concern was with management, not her. I was told the manager was in the restroom, but no one ever came out to address the situation.
This experience was unprofessional and unacceptable. I hope this feedback is taken seriously to improve service moving forward.
Atmosphere: 1
Food: 5
Service: 1
Quick completion of my orders
Atmosphere: 4
Food: 4
Service: 4
I did not catch the name of the person at the drive through window today (7/15) but excellent customer service! definitely deserves a raise! Definitely made my day better ✨ thank you! #uriconic
Food: 4
Service: 5
I was waiting for my food at the window and when the guy gave me my pizza he called me the n word and I was very offended because I was apart of the black community.
Atmosphere: 1
Food: 2
Service: 1
The crew here always has the orders ready and made correctly. Kuddos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Pepperoni Pizza, Super Supreme Pizza, Triple Chocolate Brownie, 20oz Bottle Dr Pepper
The drive thru pick up window is great.
Food: 5
Service: 5
This is the worst Pizza Hut I have ever been to. Wings are nasty and not fully cooked. Even the blue cheese sauce is bad. This is my first time tasting their wings hoping they would be better than the horrible pizza I had prior. I asked for spicy garlic and I don’t know what type of sauce I had. This is a waste of money. Not sure why this establishment is still
Open.
Last 3 times my orders were wrong and missing items,I always choose to tipping the delivery person in cash but today the guy (doordash) just put the food in the floor and left without tip and his food bag, never ask for “contactless “
Keep doing a great job Yiu al are going an amazing jo
Restaurantji Recommends
Pizza was good. Service was very quick and friendly.
Toppings were less than ever before.
I just had a delivery order. Wait time was 30-45 minutes. I waited for 1hr and 7 minutes. I called the store to find out how much longer. The shift leader was rude but I just said ok. Whatever he said it out for delivery. I live 3miles away. 21 minutes later I get my food ok. I even tipped the driver 6.00 bucks. Got my food it was WRONG I ORDER A LARGE STUFFED PEP LOVET WITH SPICY MAR BEEF AND GR PEPPERS ( I paid for this). I did not get what I ordered. I called the store again RUDE Sabastian answered Was RUDE AND VERY UGLY TO ME! I asked for the manager name refused to give me his name! This guy was mean and I would like to let Sabastian know you was a real ass to me I won’t buy anything else from this location
Always on point! I dont live nearvthis location however, I drive out of my way to get the goodness thereof this location.
Ordered online, ready when at the time given
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