Charleys Cheesesteaks

Slowest place for food on the planet

The lady let my father-in-law do his whole order before telling him their machine is down for star cards. She then shorted us 2 orders of fries. This is the second Charleys to short us fries. This place is a complete rip off. Going off previous reviews, our experience is nothing new. I don't know if they have the same owner, but hopefully post command will see this and remove this place and someone who has an idea of customer service will come in.

Takes too long to order and even longer to get the food and customer service went out the door, bad place

Poor time management, giving people their whole orders, prioritizing door dash. Shouldn’t take 20 minutes to get an order of regular fries. Also to add one of the workers was swearing and cussing at her coworkers behind the counter. Very unprofessional

Workers are extremely rude and slow.

Atmosphere: 1

Food: 3

Service: 1

I see why I always get sick here....they never change their gloves....puts stuff in trashcan then touches food again....since I ordered lady touched everything even her hair and hands on her hip and still continued to use the same gloves to make sandwiches. These people don't care for other...so disgusting

Atmosphere: 1

Food: 1

Service: 1

I wound up walking away no one acknowledges you and the family in front of me got their food as my husband was done eating. I used to love Charlie’s but 20+ minutes is not fast food.

Atmosphere: 2

Service: 1

The service there is completely horrible. They really need to hire and retain their people you shouldn’t walk up and no one acknowledge you and no one takes your order and all they doing is just cooking. You can at least say I’ll be right with you. Do better exchange

Being retired, I remember coming to the PX and Charley’s food being delicious, well not anymore! The food was disgusting. I stepped away to make my drinks and my sandwich was already prepared with toppings without asking what we would like. My daughter doesn’t like mayonnaise but tried to eat the sandwich anyways even though I told her I would take it back. Being a black female I hate to say that the two older females (who are African American as well) need to quit or retire. Customer service and food is terribly, I wish I had four hands to give it four thumbs down.

Atmosphere: 1

Tianna and Sam were so friendly and welcoming. Loved the fries and sandwich, best lemonade I’ve had in a good, long, while!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak, French Fries with Cheese

I would recommend coming here unless you want to be forced to eat your sandwich with a fork. We probably won't ever come back. The employees don't listen to the customers. This time, the food tastes gross like it is not fully cooked. Crossing my fingers that my husband and I don't get sick. Well, my husband is already feeling sick.

Parking: No issues with parking

Wheelchair accessibility: Everything in this building is wheelchair able.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak, Chicken Teriyaki

11/18/23@ 6:59Staff were incredible. Food was fresh and hot! Definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak, French Fries

I went and they barley gave me any fries and I had to get my order remade because they burnt my sandwich and didn’t cook my bacon all the

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Philly Cheesesteak, French Fries

Good food. Absolutely the worst customer service/attitudes and wait time.

Atmosphere: 1

Food: 3

Service: 1

Chicken wasn’t fully cooked, it has so much extra juice came out the sandwich. Over priced, large fries look

Atmosphere: 2

Food: 1

Service: 2