Chipotle Mexican Grill

The general manager in training was rude and aggressive to customers and she was swearing. I would not usually write reviews but this ruined my day and vibe.

Atmosphere: 2

Food: 2

Service: 1

The staff were very friendly and helpful.
They even explained the direction to another store.

Been here twice each time they have been out of many food items, and do not have very good customer service, and refuse to make more food even 30 minutes before closing with the line being out the door.

I’ve visited this establishment a few times now, and each time they’ve been out of several items. Most recently, I ordered a salad and asked for dressing. The employee told me she’d grab some in a moment since none were up front. When I got to the register, I asked again—only to be told they were actually out of dressing altogether. It would have been helpful to know that before ordering a salad, especially since dressing is a standard part of the meal. I will make the drive to cove from here on out.

Not friendly and seemed to have an issue when I asked for mor romaine lettuce because they gave me what was at the bottom of the container. Barely had any on my bowl. Both the lady at the register and the one who made the bowl were not friendly at all.

As an Uber Eats driver, I’ve picked up from dozens of restaurants, and I can confidently say this Chipotle is one of the worst-run locations I’ve ever dealt with. The wait times are absolutely ridiculous. I literally waited 30 minutes for 2 burritos as I watched them prepare at least 20 for people arriving in the store long after I did. And still never even started the order knowing I had been waiting. Even though the customers who order online have already paid for their orders, they are left waiting until the lines in the store are taking care of first.

Drivers are left standing around with zero communication, while employees move at a snail’s pace and ignore the growing line of frustrated drivers. I’ve had customers messaging me upset about the delays, but there’s nothing I can do because this store simply cannot get its act together.

This isn’t just inconvenient—it’s unprofessional and reflects terribly on the Chipotle brand. If they can’t handle online and delivery orders, they shouldn’t accept them. Customers deserve their food on time, and drivers shouldn’t be wasting their time, money, and gas waiting endlessly for something that should have been ready ages ago.

If you value your time—whether you’re ordering delivery or working hard to deliver it—avoid this location at all costs.

This place has shit service and they give small portions even if you pay for extra

Atmosphere: 1

Food: 1

Service: 1

My wife and I ate here four times. Every single time they are rude, out of white rice and half the meat selections. The tables are always dirty. Overall experience is bad and we now go to the other location to avoid this one.

Atmosphere: 2

Food: 1

Service: 2

Fresh meat and veggies everything good

Atmosphere: 5

Food: 5

Service: 5

Not bad

Atmosphere: 3

Food: 4

Service: 4

Great chipotle. Great quality food. Well seasoned. They give great portions. Always satisfied.

The manager helped me out and was very understanding

What's the point of on-line ordering if you ask us to wait in line and the food isn't ready. There's a dozen people back there and it's still a 20 minute wait for an online order. Really effective way to lose business.

Do NOT mobile order at this location. Worst customer service. Has an online order and individual making online orders gave our order to the wrong person. Had to wait an additional 30 minutes for our ONLINE order. They refused to prioritize our already paid for food. Really need better workers working mobile orders.

I stop here regularly for lunch, and over the last few months, the quality has dropped significantly. During my most recent visit, I took my food out to the car, and opened my chips to find there were only about 8 chips in the bag. When I went back in, the manager rolled her eyes, and gave me a new bag. The new bag had the same exact amount. Ive been to many different chipotle restaurants, and this is unusual. The rude staff and low portions are why I will not return.