I haven't visited Hartz Chicken in years and it's not the same anymore. My daughter, her daughter and I went in for the buffet. The food looked as if it had been sitting there all day and was played over and dried out. So, we just ordered our food fresh and it still wasn't that fantastic! Last visit for me.
Atmosphere: 4
Food: 2
Service: 4
Jerne Davis
The restaurant is consistently clean and well-maintained. However, the customer service experience has been frustrating. On several visits, I’ve had difficulty placing my order through the drive-thru due to a significant language barrier, which led to confusion and delays. I believe clearer communication support or additional training could greatly improve the customer experience.
Atmosphere: 1
Food: 5
Service: 1
Tim Jones
Customer service was trash
Atmosphere: 1
Food: 1
Service: 1
cougar tino
The food was great but there were 3 nasty customers who took their dirty plates back to the buffet for seconds. One did it twice. That’s a health hazard No-No. That needs to be fixed.
Atmosphere: 2
Food: 4
Service: 5
Chandra Lindsey
Very rude and unprofessional . I placed an order in the drive thru and the lady at the window was very rude after I asked a question and rolled her eyes and walked away. I drove off afraid she was going to do something to my food
Service: 1
E Bickham
Got three pieces of fried fish with okra. Fish are absolutely too thin so it’s like you’re eating nothing but the skin with corn meal everywhere. My okra was over cooked. Did not eat it. Wasted my money.
Atmosphere: 2
Food: 1
Service: 3
Isaiah Babcock
I recently tried the gizzards and was thoroughly impressed. The golden-brown coating was perfectly crispy, and even though I'm not usually a fan of bread, the roll that came with it was absolutely delicious—soft on the inside, slightly crispy on the outside. Every time I've visited, I've had a great experience. The food is consistently well-prepared, and the staff is always friendly and professional. While there's a bit of a wait in the drive-thru, it’s clear that they take the time to make each order fresh, which I really appreciate. Overall, it's a great spot for a satisfying meal, and the prices are more than reasonable for the quality and service provided.
Atmosphere: 5
Food: 5
Service: 5
Michelle Priestley
Harts is one of the best chickens around near me. The food is always hot i’m their at lease once a week and I will never go back to churches chicken
Atmosphere: 4
Food: 5
Service: 4
Kevin Hutch
Portion sizes are incorrect for the prices listed. Ordered a regular mashed potato and got a small. Ordered a 7 piece tender and got a 4 piece. Third time this has happened in a row, will not be returning
Just In Time Tax Houston
Just went through the drive thru order 5 pc mixed. I asked the Hispanic lady only wings and drums no thighs. Get home after a long day of work to discover in my bag 1 drum, 1 wing, 1 breast and 2 thighs. This very bad customer service to the store manager and the owner. From the looks of all other reviews this is an on going experience. I’ll be calling in the morning to corporate. I’m a business corporation owner myself, if one of my employees give bad customer service I would discipline them immediately. The other reviews show the same bad customer service behavior. Smh it has to get better in our community. Hard working people just wanting a hot meal for their family to eat a good meal. Very bad situation I must say!
This place gives horrible customer service. From getting old chicken and trying to getting remake....the MOD is impossible to deal with. Ms. V is the absolute worst. She is very argumentative and agressive. She continued to deny giving me old chicken. As you can see in the picture, it is very dry and old. The store owner doesn't allow anyone to do refunds other than her, if your lucky enough to catch her in the store. Owner does not care how the staff is treating customers and makes excuses for them. During my wait inside, I observed other customers complaining about the service. I will never ever dine with them again.
Atmosphere: 3
Food: 1
Service: 1
Wendy Garza
OMG THE FRESH ROLLS ARE SO GOOD
Atmosphere: 5
Food: 5
Service: 5
jarrod carter
If you're reading this message save your money save the time it's not worthy it.. was given cold and hot chicken at the same time.. 1st and last time trying it.. wanted a refund because my whole family was sick from it
I haven't visited Hartz Chicken in years and it's not the same anymore. My daughter, her daughter and I went in for the buffet. The food looked as if it had been sitting there all day and was played over and dried out. So, we just ordered our food fresh and it still wasn't that fantastic! Last visit for me.
Atmosphere: 4
Food: 2
Service: 4
The restaurant is consistently clean and well-maintained. However, the customer service experience has been frustrating. On several visits, I’ve had difficulty placing my order through the drive-thru due to a significant language barrier, which led to confusion and delays.
I believe clearer communication support or additional training could greatly improve the customer experience.
Atmosphere: 1
Food: 5
Service: 1
Customer service was trash
Atmosphere: 1
Food: 1
Service: 1
The food was great but there were 3 nasty customers who took their dirty plates back to the buffet for seconds. One did it twice. That’s a health hazard No-No. That needs to be fixed.
Atmosphere: 2
Food: 4
Service: 5
Very rude and unprofessional . I placed an order in the drive thru and the lady at the window was very rude after I asked a question and rolled her eyes and walked away. I drove off afraid she was going to do something to my food
Service: 1
Got three pieces of fried fish with okra. Fish are absolutely too thin so it’s like you’re eating nothing but the skin with corn meal everywhere. My okra was over cooked. Did not eat it. Wasted my money.
Atmosphere: 2
Food: 1
Service: 3
I recently tried the gizzards and was thoroughly impressed. The golden-brown coating was perfectly crispy, and even though I'm not usually a fan of bread, the roll that came with it was absolutely delicious—soft on the inside, slightly crispy on the outside. Every time I've visited, I've had a great experience. The food is consistently well-prepared, and the staff is always friendly and professional. While there's a bit of a wait in the drive-thru, it’s clear that they take the time to make each order fresh, which I really appreciate. Overall, it's a great spot for a satisfying meal, and the prices are more than reasonable for the quality and service provided.
Atmosphere: 5
Food: 5
Service: 5
Harts is one of the best chickens around near me. The food is always hot i’m their at lease once a week and I will never go back to churches chicken
Atmosphere: 4
Food: 5
Service: 4
Portion sizes are incorrect for the prices listed. Ordered a regular mashed potato and got a small. Ordered a 7 piece tender and got a 4 piece. Third time this has happened in a row, will not be returning
Just went through the drive thru order 5 pc mixed. I asked the Hispanic lady only wings and drums no thighs. Get home after a long day of work to discover in my bag 1 drum, 1 wing, 1 breast and 2 thighs. This very bad customer service to the store manager and the owner. From the looks of all other reviews this is an on going experience. I’ll be calling in the morning to corporate. I’m a business corporation owner myself, if one of my employees give bad customer service I would discipline them immediately. The other reviews show the same bad customer service behavior. Smh it has to get better in our community. Hard working people just wanting a hot meal for their family to eat a good meal. Very bad situation I must say!
Food: 2
Service: 1
Restaurantji Recommends
This place gives horrible customer service. From getting old chicken and trying to getting remake....the MOD is impossible to deal with. Ms. V is the absolute worst. She is very argumentative and agressive. She continued to deny giving me old chicken. As you can see in the picture, it is very dry and old. The store owner doesn't allow anyone to do refunds other than her, if your lucky enough to catch her in the store. Owner does not care how the staff is treating customers and makes excuses for them. During my wait inside, I observed other customers complaining about the service. I will never ever dine with them again.
Atmosphere: 3
Food: 1
Service: 1
OMG THE FRESH ROLLS ARE SO GOOD
Atmosphere: 5
Food: 5
Service: 5
If you're reading this message save your money save the time it's not worthy it.. was given cold and hot chicken at the same time.. 1st and last time trying it.. wanted a refund because my whole family was sick from it
Atmosphere: 1
Food: 1
Service: 1
I love the fried chicken
Atmosphere: 5
Food: 5
Service: 5
Awesome Service
Atmosphere: 5
Food: 5
Service: 5
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