I live in Giddings so this is my Starbucks location. I will not be visiting again. Seems like every time I order my coffee(i have about 3/4 different ones I order) i have a real bad stomach problem. I will not leave the house. I have had the same coffees at others locations with no stomach issues. I have even ordered out of state with no issues. My daughter visited during thanksgiving and she had the same symptoms. Maybe a dirty location? Bad ingredients? Not sure, but after years of ordering at the Giddings location I will no longer be a customer here. I tried to give you the benefit of the doubt, but happened again today. So sad that I have a Starbucks so close but not at the level of other locations.
Atmosphere: 2
Food: 2
Service: 2
ISRAEL GUZMAN
This feedback is from 29 November 2025. The place was packed both inside and out. The line outside go around the building and the lobby was packed. The work environment immediately felt toxic, we were able to see the employees frustration. Then realized the manager was squatting behind the counter, once stand up moved to the back where she stayed there some easy 5 minutes. One of the drive through employees apologized to us and let us know someone would be with us shortly. The manager, decided to come back from whatever she was doing, took our order and disappeared again leaving 3 other customers that walk in right after us. Some of those customers were still waiting for their order to be taken as we were walking out with our orders. It is understandable that the store was short staffed, it was a Saturday and most people were traveling from the Holidays. However, in my opinion… this was the worst service we ever received BUT from The Manager. I have worked as manager before and it doesn’t matter if it is end of the month, end of shift, or if any inventory is needed; Customer Service AND EMPLOYEES support should be #1. I can understand why the environment felt toxic and why some employees looked frustrated. In my opinion, The Manager should have done a better job, Period.
Atmosphere: 1
Food: 5
Service: 3
Lisa Hill
Tierra was soooooooo rude. My drink was made incorrectly and I asked for her to remake it. She told me that whoever has been making it makes it wrong. I get the same drink every day. She said well they make it wrong every day. She put all the syrup in the bottom of the cup. The drink was disgusting. I have never had someone get upset when asked to remake a drink. I was issued a refund. Worst service ever. I would have called to asked to speak with a manager but there was no number listed on my receipt.
Atmosphere: 1
Food: 1
Service: 1
Jim Balsam
Drink was 12 minutes later than app said plus I ordered a baked good. Got there and they were out and said they haven't updated their app on that item. They would not credit me, said I have to call Starbucks. Took me over an hour to get refund over phone. Never again!
Service: 1
Israel F. Garza, Jr. (Izzy)
Caramel frappacino blend is so good!
Atmosphere: 5
Food: 5
Service: 5
Kelsie R
They are very slow today
Atmosphere: 5
Food: 5
Service: 2
Jaycee zschech
Love there mocha frappes so good! Also there cake pops🩷
Ronald Zima
The lavender matcha i got was absolutely BEAUTIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I stop at this location if I'm coming or if I'm going.
Service: 5
Julio S
Coffee was super tasty Today. Nice staff and clean bathrooms.
Atmosphere: 5
Food: 5
Service: 5
Cherish Stalnaker
They have good drinks and light food. I feel like they are a little overpriced. This starbucks is hit and miss on the kindness you will get when you go in.... it all depends on who is working.
Atmosphere: 5
Food: 5
Service: 5
Norman Derks
They prioritize the drive thru because they are timed at drive thru. That's what the manager told me. So your telling me that walk in people get served last because YOU want to look like your doing a good job. That's BS. I go there all the time i like everyone that works there but that needs to change. I'm tired of it.
JJS Assets
Ana, working the drive thru, has horrible customer service skills. I’ve been in the industry for quite some time and I am astounded with her poor attitude, and overall demeanor. I simply asked to wait under the shade so that I and the other workers would not get soaked from the rain, which was too difficult of a request. There was no one else in line as well, so it wasn’t like I was holding up the line. Please do better, as this makes all Starbucks and service workers look bad.
Great place to grab a latte.
Atmosphere: 4
Food: 5
Service: 5
Ziana not friendly... at all
I live in Giddings so this is my Starbucks location. I will not be visiting again. Seems like every time I order my coffee(i have about 3/4 different ones I order) i have a real bad stomach problem. I will not leave the house. I have had the same coffees at others locations with no stomach issues. I have even ordered out of state with no issues. My daughter visited during thanksgiving and she had the same symptoms. Maybe a dirty location? Bad ingredients? Not sure, but after years of ordering at the Giddings location I will no longer be a customer here. I tried to give you the benefit of the doubt, but happened again today. So sad that I have a Starbucks so close but not at the level of other locations.
Atmosphere: 2
Food: 2
Service: 2
This feedback is from 29 November 2025.
The place was packed both inside and out. The line outside go around the building and the lobby was packed.
The work environment immediately felt toxic, we were able to see the employees frustration.
Then realized the manager was squatting behind the counter, once stand up moved to the back where she stayed there some easy 5 minutes.
One of the drive through employees apologized to us and let us know someone would be with us shortly.
The manager, decided to come back from whatever she was doing, took our order and disappeared again leaving 3 other customers that walk in right after us. Some of those customers were still waiting for their order to be taken as we were walking out with our orders.
It is understandable that the store was short staffed, it was a Saturday and most people were traveling from the Holidays.
However, in my opinion… this was the worst service we ever received BUT from The Manager.
I have worked as manager before and it doesn’t matter if it is end of the month, end of shift, or if any inventory is needed; Customer Service AND EMPLOYEES support should be #1.
I can understand why the environment felt toxic and why some employees looked frustrated.
In my opinion, The Manager should have done a better job, Period.
Atmosphere: 1
Food: 5
Service: 3
Tierra was soooooooo rude. My drink was made incorrectly and I asked for her to remake it. She told me that whoever has been making it makes it wrong. I get the same drink every day. She said well they make it wrong every day. She put all the syrup in the bottom of the cup. The drink was disgusting. I have never had someone get upset when asked to remake a drink. I was issued a refund. Worst service ever. I would have called to asked to speak with a manager but there was no number listed on my receipt.
Atmosphere: 1
Food: 1
Service: 1
Drink was 12 minutes later than app said plus I ordered a baked good. Got there and they were out and said they haven't updated their app on that item. They would not credit me, said I have to call Starbucks. Took me over an hour to get refund over phone. Never again!
Service: 1
Caramel frappacino blend is so good!
Atmosphere: 5
Food: 5
Service: 5
They are very slow today
Atmosphere: 5
Food: 5
Service: 2
Love there mocha frappes so good! Also there cake pops🩷
The lavender matcha i got was absolutely BEAUTIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I stop at this location if I'm coming or if I'm going.
Service: 5
Coffee was super tasty Today. Nice staff and clean bathrooms.
Atmosphere: 5
Food: 5
Service: 5
They have good drinks and light food. I feel like they are a little overpriced. This starbucks is hit and miss on the kindness you will get when you go in.... it all depends on who is working.
Atmosphere: 5
Food: 5
Service: 5
They prioritize the drive thru because they are timed at drive thru.
That's what the manager told me. So your telling me that walk in people get served last because YOU want to look like your doing a good job. That's BS. I go there all the time i like everyone that works there but that needs to change. I'm tired of it.
Ana, working the drive thru, has horrible customer service skills. I’ve been in the industry for quite some time and I am astounded with her poor attitude, and overall demeanor. I simply asked to wait under the shade so that I and the other workers would not get soaked from the rain, which was too difficult of a request. There was no one else in line as well, so it wasn’t like I was holding up the line. Please do better, as this makes all Starbucks and service workers look bad.
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