Awesome place! Food is always good and store is always clean! Employees and manager are awesome
Atmosphere: 5
Food: 5
Service: 5
Lana S
The last 2 times I have called to order a Personal Pan pizza, they have been out of that dough. This has also happened previously. Today, they were out of it at 4pm on a Saturday. How can a Pizza Hut be out of pan pizza dough so often?! Sounds like they are out of business on a popular menu item quite often lately.
Edith Monroy
Place was hot and in need of a deep cleaning. Spider webs in corners and moldy/black air vents! Definitely needs some much needed upgrades. Employees were rude! They can't keep the buffet table stocked and get mad when you complain! They really need a bigger buffet table at lunch time! Salad bar was nothing to brag about either. We will drive the extra miles to go eat at the one in longview! They got it together over there!
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Partain
The best Pizza Hut in the Longview-Tyler are is this Gladewater one! The staff and manager are amazing and genuinely care about their customers! They are all so sweet and hardworking, place is always clean and looks nice! Amazing experience every time we go in person or get to go!
Atmosphere: 5
Food: 5
Service: 5
Jessica Smith
Terrible experience. The AC is broken in the building and everyone in the store looks miserable and I am still expected to pay for my food. The building was nearly 90 degrees and it seemed cooler outside than in the building. I feel terrible for the employees!!!
Atmosphere: 1
Food: 2
Service: 1
Shawn Fortenberry
Dine in AC has been broken several times when we came in and I feel thecowner is refusing to fix it properly causing it to be very unsafe for the customers and the workers. I fully understand bad things happen but putting a nandaid on an AC unit is unacceptable. The owner needs to fix this. Mineola has a much better AC and Gladewater should as well
Atmosphere: 1
Food: 5
Service: 5
Troy Owen
Manager told me 20 minutes on a call in, then when at 20 min they were just starting the order and said 20 more. I asked for a refund, the manager was ugly and slamming things as she gave it
Atmosphere: 1
Food: 1
Service: 1
Scott Moore
the food was good. but the music was way too loud. I have Parkinson's disease which impedes my speech. I have a hard enough time speaking as it is. and the music sucked anyway. it doesn't matter where I eat at l hate trying to talk over loud music. the waitress told us that she had no control over the loudness of the music which is stupid..
James Eden
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Cheese Sticks, Supreme Pizza
Tracy is the employee that took our order at the register on 4/26/2025 at approximately 11:28 AM I asked her if she could call me once our order was ready because we were gonna look at the vendors selling things in the parking lot during the highway 80 garage sales. She was very rude! I asked to have no sausage on half of the pizza yet it had sausage on it and barely any cheese definitely not worth $15.90
Jennifer C
We go every Tuesday for the lunch buffet. Everything is always delicious. Jenna, Mikayla & Adam are the nicest people. We enjoy doing business with them.
Angel Hernandez
Ordered the New Yorker (which is a hand tossed crust) with extra sauce yet as you can see it’s as thin as the box itself and practically zero sauce and on top of that it was cold at delivery I understand it was near the end of the day but the fact that this keeps occurring at this location is ridiculous I even had to ask them to make sure to include the parm oregano seasoning this time cause they keep forgetting it almost everytime I order it’s just sad how down hill this location is going I’ve been going to this particular Pizza Hut for years now
James Donaldson
Decent pizza the servers are amazing, I frequent here just because of them, Jenna is amazing
Love the buffet! ...but less olives, please! 🤣
Atmosphere: 4
Food: 5
Service: 5
Awesome place! Food is always good and store is always clean! Employees and manager are awesome
Atmosphere: 5
Food: 5
Service: 5
The last 2 times I have called to order a Personal Pan pizza, they have been out of that dough. This has also happened previously. Today, they were out of it at 4pm on a Saturday. How can a Pizza Hut be out of pan pizza dough so often?! Sounds like they are out of business on a popular menu item quite often lately.
Place was hot and in need of a deep cleaning. Spider webs in corners and moldy/black air vents! Definitely needs some much needed upgrades. Employees were rude! They can't keep the buffet table stocked and get mad when you complain! They really need a bigger buffet table at lunch time! Salad bar was nothing to brag about either. We will drive the extra miles to go eat at the one in longview! They got it together over there!
Atmosphere: 1
Food: 1
Service: 1
The best Pizza Hut in the Longview-Tyler are is this Gladewater one! The staff and manager are amazing and genuinely care about their customers! They are all so sweet and hardworking, place is always clean and looks nice! Amazing experience every time we go in person or get to go!
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. The AC is broken in the building and everyone in the store looks miserable and I am still expected to pay for my food. The building was nearly 90 degrees and it seemed cooler outside than in the building. I feel terrible for the employees!!!
Atmosphere: 1
Food: 2
Service: 1
Dine in AC has been broken several times when we came in and I feel thecowner is refusing to fix it properly causing it to be very unsafe for the customers and the workers. I fully understand bad things happen but putting a nandaid on an AC unit is unacceptable. The owner needs to fix this. Mineola has a much better AC and Gladewater should as well
Atmosphere: 1
Food: 5
Service: 5
Manager told me 20 minutes on a call in, then when at 20 min they were just starting the order and said 20 more. I asked for a refund, the manager was ugly and slamming things as she gave it
Atmosphere: 1
Food: 1
Service: 1
the food was good. but the music was way too loud. I have Parkinson's disease which impedes my speech. I have a hard enough time speaking as it is. and the music sucked anyway. it doesn't matter where I eat at l hate trying to talk over loud music. the waitress told us that she had no control over the loudness of the music which is stupid..
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Cheese Sticks, Supreme Pizza
Restaurantji Recommends
Delivery is awesome!!!!
Tracy is the employee that took our order at the register on 4/26/2025 at approximately 11:28 AM I asked her if she could call me once our order was ready because we were gonna look at the vendors selling things in the parking lot during the highway 80 garage sales. She was very rude! I asked to have no sausage on half of the pizza yet it had sausage on it and barely any cheese definitely not worth $15.90
We go every Tuesday for the lunch buffet. Everything is always delicious. Jenna, Mikayla & Adam are the nicest people. We enjoy doing business with them.
Ordered the New Yorker (which is a hand tossed crust) with extra sauce yet as you can see it’s as thin as the box itself and practically zero sauce and on top of that it was cold at delivery I understand it was near the end of the day but the fact that this keeps occurring at this location is ridiculous I even had to ask them to make sure to include the parm oregano seasoning this time cause they keep forgetting it almost everytime I order it’s just sad how down hill this location is going I’ve been going to this particular Pizza Hut for years now
Decent pizza the servers are amazing, I frequent here just because of them, Jenna is amazing
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