This is the second time that I visited your location and was told that you can give change. It was 9:45 a.m. How are you making money if you are turning customers away for no change ? I would have asked for the manager but I think this lady was the manager. I actually tried to call the location to speak to a manager but nobody answered the phone. I am a hundred percent sure you are losing money on a daily basis because your staff doesn't care about your customers nor your business. This is very disappointing because I am new to the Glenn Heights area. Plus the lady that was cleaning the men's restroom left out without washing her hands and went immediately into your kitchen to prepare orders. That is just nasty in itself. Maybe GOD was trying to tell me something, but I still feel like I need to let someone know that this location is sinking because the team doesn't care about your customers. You do not have any signs that you do not accept $100 dollar bills, but this is the 3rd time. Other restaurants do not have any problems taking my money. I am starting to feel like it is because I am a Black man. You lost a loyal customer to your Brand Jack in The Box and I am the father of six children so you add up your losses. Good luck with your business surviving if your customer service doesn't improve. I didn't even feel welcomed but I was hungry.
Atmosphere: 1
Food: 1
Service: 1
Levi Black
Jack in the box, any of them, I've been my go-to locations for fast food for many years. However starting in 2025 they all through their pricing schedule and available discount offers to be less consumer-friendly. Since the start of this year I've barely gone by even for occasional cheap items. Food remains relatively consistent in flavor. But there have been some drawbacks over the years of lower quality goods placed in to offset the cost of expenses. Like all fast food restaurants this one is sacrificing both volume and quality in exchange ripping off the customers.
Atmosphere: 1
Food: 3
Service: 4
Atonya222
My daughter placed an order to be delivered through the app. She never received an order number but her ApplePay shows what store received the money. Call the store several times no answer. It’s BS no one is answering the phone. We would like a refund or the food. We can’t afford to just be giving away money.
Food: 1
Service: 1
Anita Wilson
Stopped by for a Jr Jumbo Jack, the patty was very thin and dry. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Angela Womack
They took our order, but did not fulfill it correctly, Had I not checked my bag, I would not have received 4 tacos ... the taco wrappers were empty! Who does that? Check your orders before you leave the window.
Food: 3
Service: 2
Benjamin Machado
Food is always great. In the morning or at lunch time, no matter what the service is fast and the food is fresh hot and delicious. I'm always greeted by the really nice manager. She makes sure everything is awesome. Thank you for being so great!!!
Atmosphere: 5
Food: 5
Service: 5
justm.i.a
Update hours closed multiple times at 1 am.
Atmosphere: 1
Food: 1
Service: 1
Cristina Cruz
We ordered and there were no cars at all behind us and we were rushed to go wait in front of the restaurant parking for our food. Soo annoying l! Hate when they do that
Atmosphere: 1
Food: 1
Service: 1
Deleon Harris
11:48pm order taker very rude he rush me to give my order and cite me off four time why trying to give him my order. So I did not even order food for my family just got kids meal for the baby and went home to cook them a meal since I just got piss poor service . This young man does not be taking orders if he not going give you a warm greeting with a smile and repeat the order back. Once I pulled up to window ask the man could you repay the order to make sure you got it correct he said u ask for come this is crazy yall hiring people like this
Atmosphere: 1
Food: 1
Service: 1
Isbet Sierra
I think it was the city. This restaurant took 45 mins to give us our food. Food was not the same from other spots. The team was okay. The food could have done better.
I'm usually a fan of Jack in the Box but the drive through staff at this location in particular are very cruel. I can't in good conscience recommend anyone visit this location.
Atmosphere: 1
Food: 4
Service: 1
Cesar Garcia
This is not a 24 hour
Atmosphere: 1
Food: 1
Service: 1
CASSIE SCOTT
Good Exp. Overnight crew. Great customer service
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Dr Pepper, Sourdough Jack
Adrian Fayrce
Awesome.
Atmosphere: 5
Food: 5
Service: 5
Junior Johnson
Unprepared not not ready for business at 8:30 ordered teriyaki bowl with rice there was no soy sauce The workers seem to have an attitude the whole time that I was in the drive-thru and the other cars were forced to wait around the corner to get off the timer
This is the second time that I visited your location and was told that you can give change. It was 9:45 a.m. How are you making money if you are turning customers away for no change ? I would have asked for the manager but I think this lady was the manager. I actually tried to call the location to speak to a manager but nobody answered the phone. I am a hundred percent sure you are losing money on a daily basis because your staff doesn't care about your customers nor your business. This is very disappointing because I am new to the Glenn Heights area. Plus the lady that was cleaning the men's restroom left out without washing her hands and went immediately into your kitchen to prepare orders.
That is just nasty in itself. Maybe GOD was trying to tell me something, but I still feel like I need to let someone know that this location is sinking because the team doesn't care about your customers. You do not have any signs that you do not accept $100 dollar bills, but this is the 3rd time. Other restaurants do not have any problems taking my money. I am starting to feel like it is because I am a Black man. You lost a loyal customer to your Brand Jack in The Box and I am the father of six children so you add up your losses. Good luck with your business surviving if your customer service doesn't improve. I didn't even feel welcomed but I was hungry.
Atmosphere: 1
Food: 1
Service: 1
Jack in the box, any of them, I've been my go-to locations for fast food for many years. However starting in 2025 they all through their pricing schedule and available discount offers to be less consumer-friendly. Since the start of this year I've barely gone by even for occasional cheap items. Food remains relatively consistent in flavor. But there have been some drawbacks over the years of lower quality goods placed in to offset the cost of expenses. Like all fast food restaurants this one is sacrificing both volume and quality in exchange ripping off the customers.
Atmosphere: 1
Food: 3
Service: 4
My daughter placed an order to be delivered through the app. She never received an order number but her ApplePay shows what store received the money. Call the store several times no answer. It’s BS no one is answering the phone. We would like a refund or the food. We can’t afford to just be giving away money.
Food: 1
Service: 1
Stopped by for a Jr Jumbo Jack, the patty was very thin and dry. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
They took our order, but did not fulfill it correctly, Had I not checked my bag, I would not have received 4 tacos ... the taco wrappers
were empty! Who does that? Check your orders before you leave the window.
Food: 3
Service: 2
Food is always great. In the morning or at lunch time, no matter what the service is fast and the food is fresh hot and delicious. I'm always greeted by the really nice manager. She makes sure everything is awesome. Thank you for being so great!!!
Atmosphere: 5
Food: 5
Service: 5
Update hours closed multiple times at 1 am.
Atmosphere: 1
Food: 1
Service: 1
We ordered and there were no cars at all behind us and we were rushed to go wait in front of the restaurant parking for our food. Soo annoying l! Hate when they do that
Atmosphere: 1
Food: 1
Service: 1
11:48pm order taker very rude he rush me to give my order and cite me off four time why trying to give him my order. So I did not even order food for my family just got kids meal for the baby and went home to cook them a meal since I just got piss poor service . This young man does not be taking orders if he not going give you a warm greeting with a smile and repeat the order back. Once I pulled up to window ask the man could you repay the order to make sure you got it correct he said u ask for come this is crazy yall hiring people like this
Atmosphere: 1
Food: 1
Service: 1
I think it was the city. This restaurant took 45 mins to give us our food. Food was not the same from other spots. The team was okay. The food could have done better.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I'm usually a fan of Jack in the Box but the drive through staff at this location in particular are very cruel. I can't in good conscience recommend anyone visit this location.
Atmosphere: 1
Food: 4
Service: 1
This is not a 24 hour
Atmosphere: 1
Food: 1
Service: 1
Good Exp. Overnight crew. Great customer service
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Dr Pepper, Sourdough Jack
Awesome.
Atmosphere: 5
Food: 5
Service: 5
Unprepared not not ready for business at 8:30 ordered teriyaki bowl with rice there was no soy sauce The workers seem to have an attitude the whole time that I was in the drive-thru and the other cars were forced to wait around the corner to get off the timer
Atmosphere: 3
Food: 3
Service: 1
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