they don’t give you anytime to think they rush you through just to have you waiting to be check out. they need to replace they guys they have in front they have no costumer service skills at all. i won’t be coming back just because of the service
Atmosphere: 1
Food: 3
Service: 1
Amy Lee
The employees were so nice while giving samples and the sample tasted soo good. So we went to buy a plate and they kept rushing us before we could even get a look at their options and were so rude. AWFUL portions especially for the price. Even in California you can get more for cheaper. Go to the Panda Express at this food court instead.
Atmosphere: 1
Food: 1
Service: 1
Lisa-Marie Jones
This is literally the most disgusting place. Our food was cold and old. When I went back up to the counter they said the food was warm and refused a refund. They then told me I could have hot to order food. Which basically validated the food we originally got was cold. It was only when I threatened them with a call from the health department that they refunded our money.
Atmosphere: 1
Food: 1
Service: 1
Elisa Loisette
Employees are SO hostile to their own paying customers. DO NOT COME HERE. I asked for dumpling soup, paid for my food, and was then told they were out of dumplings. I asked for a refund and the employee rolled her eyes at me and walked away without a single word. Umm...OK??? Weird. She comes back and asks if I would like to order something else instead of the dumpling soup. I asked for a manager and she again, rolled her eyes and walked off without a single word just to come back to tell me they do have dumplings and walked away again. I waited THIRTY MINUTES just for some soup!! Ridiculous! I never even got to speak to the manager because the employees REFUSED to get her.
Atmosphere: 1
Food: 1
Service: 1
laura nevarez
My sister and me order a noodles with chicken and vegetables and the noodles taste really bad like if they cook the noodles with old oil and is 25 dollars no included the drinks . I definitely don't recommend Basil Thai. Not good experience 😕
Atmosphere: 1
Food: 1
Service: 1
Carolina Vazquez
Food was bad. Expensive. I felt like crap after eating half of the orange chicken and all my energy went away after eating it. Orange chicken felt frozen and was just bad. The real tragedy is paying 1 dollar for the refills. Was trying to support a small business but instead got high prices and crappy food
Aziz Panjwani
i dont know what’s wrong with the food at this place . whenever i eat from here i get a bad stomach upset .the food and drug administration in this state should look into this place i hope they not serving stale food to customers
Atmosphere: 1
Food: 1
Service: 1
Jill Burnett
The samples of orange chicken my husband and I tried were SO good. Then we ordered it and it was AWFUL! So much so that we threw it away and got Taco Bell instead. It tasted like it was fried for too long and had a burnt, oily taste to it. Definitely don't recommend!
Food: 1
Service: 4
Harvey Nguyen
Amazing!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ashley Lee
Ordered pho and the meat had MOLD on it . Took it and show them and they were just brushing me off and acting like that’s normal when it’s literally MOLD. Asked for a refund and it was $15.10 and the dude hands me $15 so I don’t even get my full refund when I almost ate mold. Save your day because the worker attitude is trash.
The samples are amazing the food was great! Price okay & the tables and chairs supermarket & dirty. Over all it was good
Atmosphere: 2
Food: 5
Service: 4
Bobby Martin
Just got some food there. Will never go again. The lomain was trash, and the shrimp was overcooked. And the price was to much almost $20. For one meal nope...
Atmosphere: 1
Food: 1
Service: 1
Keji Bamigboye
The food was dry and really unappetizing. and on top of that, they scammed me and ripped me off and then pretended like that was what I ordered. I added up all the things I got on the menu then it should be around $40 but they charged me $78. I tried going back after looking at the receipt(keep in mind I have not eaten anything. I didn’t even take it away yet) And the lady automatically said “oh I will just takeoff the mango juice”. They don’t even have mango juice on their menu. And on top of getting charged that it seem like they double charged it so check your account if you have any suspicious activity going on because it may be this restaurant 10 out of 10 do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Juba Bamigboye
Do not buy your food without checking the price they will try to overpriced and scam you
Atmosphere: 1
Food: 1
Service: 1
Pk
The most racist place I've ever been. I would have given zero stars if possible. At Grapevine Mall's food court, we headed to Basil Thai, where a girl was offering samples to everyone—except us. The moment she saw us, she turned away and ignored us, despite our intent to purchase. We didn’t think much and ordered the Pad Thai, which turned out to be awful.
I visited again and, just passing by, saw the same girl. She repeated her behavior, turning away the instant she saw us. This wasn't a one-time incident; it was clear discrimination. Do you think Indians can't afford a $10 meal? This behavior is unacceptable and disgustingly pathetic. I hope the restaurant management addresses this blatant racism.
they don’t give you anytime to
think they rush you through just to have you waiting to be check out. they need to replace they guys they have in front they have no costumer service skills at all. i won’t be coming back just because of the service
Atmosphere: 1
Food: 3
Service: 1
The employees were so nice while giving samples and the sample tasted soo good. So we went to buy a plate and they kept rushing us before we could even get a look at their options and were so rude. AWFUL portions especially for the price. Even in California you can get more for cheaper. Go to the Panda Express at this food court instead.
Atmosphere: 1
Food: 1
Service: 1
This is literally the most disgusting place. Our food was cold and old. When I went back up to the counter they said the food was warm and refused a refund. They then told me I could have hot to order food. Which basically validated the food we originally got was cold. It was only when I threatened them with a call from the health department that they refunded our money.
Atmosphere: 1
Food: 1
Service: 1
Employees are SO hostile to their own paying customers. DO NOT COME HERE.
I asked for dumpling soup, paid for my food, and was then told they were out of dumplings. I asked for a refund and the employee rolled her eyes at me and walked away without a single word. Umm...OK??? Weird. She comes back and asks if I would like to order something else instead of the dumpling soup. I asked for a manager and she again, rolled her eyes and walked off without a single word just to come back to tell me they do have dumplings and walked away again. I waited THIRTY MINUTES just for some soup!! Ridiculous! I never even got to speak to the manager because the employees REFUSED to get her.
Atmosphere: 1
Food: 1
Service: 1
My sister and me order a noodles with chicken and vegetables and the noodles taste really bad like if they cook the noodles with old oil and is 25 dollars no included the drinks .
I definitely don't recommend Basil Thai.
Not good experience 😕
Atmosphere: 1
Food: 1
Service: 1
Food was bad. Expensive. I felt like crap after eating half of the orange chicken and all my energy went away after eating it. Orange chicken felt frozen and was just bad. The real tragedy is paying 1 dollar for the refills. Was trying to support a small business but instead got high prices and crappy food
i dont know what’s wrong with the food at this place . whenever i eat from here i get a bad stomach upset .the food and drug administration in this state should look into this place i hope they not serving stale food to customers
Atmosphere: 1
Food: 1
Service: 1
The samples of orange chicken my husband and I tried were SO good. Then we ordered it and it was AWFUL! So much so that we threw it away and got Taco Bell instead. It tasted like it was fried for too long and had a burnt, oily taste to it. Definitely don't recommend!
Food: 1
Service: 4
Amazing!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered pho and the meat had MOLD on it . Took it and show them and they were just brushing me off and acting like that’s normal when it’s literally MOLD. Asked for a refund and it was $15.10 and the dude hands me $15 so I don’t even get my full refund when I almost ate mold. Save your day because the worker attitude is trash.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pho Beef Noodle Soup
Restaurantji Recommends
The samples are amazing the food was great! Price okay & the tables and chairs supermarket & dirty. Over all it was good
Atmosphere: 2
Food: 5
Service: 4
Just got some food there. Will never go again. The lomain was trash, and the shrimp was overcooked. And the price was to much almost $20. For one meal nope...
Atmosphere: 1
Food: 1
Service: 1
The food was dry and really unappetizing. and on top of that, they scammed me and ripped me off and then pretended like that was what I ordered. I added up all the things I got on the menu then it should be around $40 but they charged me $78. I tried going back after looking at the receipt(keep in mind I have not eaten anything. I didn’t even take it away yet) And the lady automatically said “oh I will just takeoff the mango juice”. They don’t even have mango juice on their menu. And on top of getting charged that it seem like they double charged it so check your account if you have any suspicious activity going on because it may be this restaurant 10 out of 10 do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Do not buy your food without checking the price they will try to overpriced and scam you
Atmosphere: 1
Food: 1
Service: 1
The most racist place I've ever been. I would have given zero stars if possible. At Grapevine Mall's food court, we headed to Basil Thai, where a girl was offering samples to everyone—except us. The moment she saw us, she turned away and ignored us, despite our intent to purchase. We didn’t think much and ordered the Pad Thai, which turned out to be awful.
I visited again and, just passing by, saw the same girl. She repeated her behavior, turning away the instant she saw us. This wasn't a one-time incident; it was clear discrimination. Do you think Indians can't afford a $10 meal? This behavior is unacceptable and disgustingly pathetic. I hope the restaurant management addresses this blatant racism.
Atmosphere: 1
Food: 1
Service: 1
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