Crap food to begin with, but I'm writing about the attentive service, or lack there in.
Horrendous. So dumb that I can't explain it in words at this moment. Rediculous.
Atmosphere: 1
Food: 1
Service: 1
Kelly Gibbs
This location is by far the worst Chick Fil A location in operation. They notoriously get orders wrong, forget sauces, and are late completing orders. On top of all their mistakes, they are unwilling to take accountability and correct them. When I asked for the name of the team member I was talking to he told me “you don’t need to know my name”. Do yourself a favor and order from any other Chick Fil A location besides this one.
Atmosphere: 1
Food: 1
Service: 1
Pink lover AG
Mariam is so frickin sweet !!!!
Atmosphere: 5
Food: 5
Service: 5
Alexander Vickers
Breakfast....dont forget the big pack of the chicken n minis ...game changer for late day snacks!!! CHICK FIL A BREAKFAST MAKE U STRING AS ARNOLD!!
Atmosphere: 5
Food: 5
Service: 5
Sam S
Almost no chicken in the chicken wrap. Brought to the front and they did give me a side of chicken to put in it. The management was hesitant. I wouldn't recommend this location. Others are much better with excellent service.
Atmosphere: 3
Food: 1
Service: 1
Juliana Hernandez
I love it
Atmosphere: 5
Food: 5
Service: 5
Yaneth
Spice Southwest salad is delicious!
Atmosphere: 4
Food: 5
Service: 5
Francisco Leung
First time at this location and I ordered the Cobb Salad w/ Avocado Ranch sauce. The salad came in a good sized container and tasted good. The dressing packet was nice and large. They brought out my food to my table. Nice employees.
There's also a playground here.
Atmosphere: 4
Food: 4
Service: 4
E Byrd
I came in on Wednesday, November 12th around 5:20 pm. I wanted to purchase 2 dozen chocolate chip cookies for an event at my church that evenin. . I asked the young man could they put the cookies on trays? He wasn't sure, so he asked the team leader who was standing near him. She said No, No that they would have to be placed in individual bags and placed in one large bag. I laughed, saying you're kidding right? . I asked, why they could not be placed on a tray and even offered to pay extra. She said, that is not how we do it. I was getting really bothered with hernegative attitude. I asked again, so you mean to tell me you're going to put 24 cookies in a bag? She said yes....so I told tgem both, I would just go to another Chick fil la..She said in a low tone suit yourself!! Just rude!! I called the Euless location, told her what I needed and she informed me they would be placed on two TRAYS would that be okay, That is when I explained how I was treated at the GRAPEVINE location. She was like, that's so not correct!! GRAPEVINE MANAGEMENT, please train your employees better!! I've been coming to your location for three years, on my way to work. ...I will never come back.
Atmosphere: 1
Service: 1
Shelsea Milton
Check your bag before you leave because they forget stuff a lot & make sure they give you your sauces because they will also forget this as well. Was in a hurry and they forgot a whole sandwich & 8 count of grilled nuggets! I couldn’t go back, I called the restaurant pressed 2 to speak with manager and it went straight to voicemail with no chance to leave a message. I will be calling customer service to get my money back for items I did not receive.
I almost always rate Chick-fil-A 5 stars but this location is terrible with the workers. I asked the girl at the counter if SHE has tried the new peppermint shake , and she just rang it up , and I said no! Have YOUuuu tried it? And she replied yes we carry that shake . (Smacks head ) So I order a southwest salad and 2 crispy filets by their self. Had to clarify 5 times that I did not want the bun or pickles but she rang it up as a sandwich. Got the new shake in a small to try and from the first sip it had a weird aftertaste , something bitter . I know it can't be standard like this because why would you sell a shake that has such an instant awful bitter aftertaste. Any who , the place was dirty but being cleaned at 2 pm on a Monday when I visited and almost all locations no matter how busy are usually immaculate. All of these workers seemed like they could care less about any kind of famous Chick-fil-A service and just wanted to be done with their shift. I have come to expect way more my Chick-fil-A experience than what I got today . Don't be cold and awkward at work when your job IS customer service , nobody wants to go through that !
Atmosphere: 3
Food: 3
Service: 1
San Edwards
Chick-fil-A always has the best food and awesome service
Atmosphere: 5
Food: 5
Service: 5
Bambii Rae
I’ve been ordering from this location forever and today (as I always do) I call as soon as I placed my uber eats order, asking them to change the milk in my vanilla iced coffees to shake base. They inform me they now charge for that which is fine, but that should be listed not only on their in person menu but also on their menus on third parties. I just wasted $10 on coffee that will be thrown out when if they’re going to make a menu change, that should be advertised so customers are not getting screwed over. Tried to cancel my order as soon as I got off the phone but was informed I would still be charged because they’ve begun the order. Tried to call the manager line and got sent to voicemail. Their store also does not accept “special instructions” on third party sites for the drinks so you literally have to call the store. Just bullshit all around, I’ll be going to a different location for now on and solely in person since they don’t advertise proper prices and substitutions on third parties. I would give the entire experience a 0/10 if I could. So to this location, please properly disclose price changes on your in person menu and third parties menu. UPDATE; got my meal and they didn’t even add any milk or creamer to the coffees. It came black. NOT EVEN VANILLA SYRUP THAT I PAID FOR. So I paid $10 for straight cold brew that I could buy an entire bottle of at the store. Y’all suck.
Crap food to begin with, but I'm writing about the attentive service, or lack there in.
Horrendous. So dumb that I can't explain it in words at this moment. Rediculous.
Atmosphere: 1
Food: 1
Service: 1
This location is by far the worst Chick Fil A location in operation. They notoriously get orders wrong, forget sauces, and are late completing orders. On top of all their mistakes, they are unwilling to take accountability and correct them. When I asked for the name of the team member I was talking to he told me “you don’t need to know my name”. Do yourself a favor and order from any other Chick Fil A location besides this one.
Atmosphere: 1
Food: 1
Service: 1
Mariam is so frickin sweet !!!!
Atmosphere: 5
Food: 5
Service: 5
Breakfast....dont forget the big pack of the chicken n minis ...game changer for late day snacks!!! CHICK FIL A BREAKFAST MAKE U STRING AS ARNOLD!!
Atmosphere: 5
Food: 5
Service: 5
Almost no chicken in the chicken wrap. Brought to the front and they did give me a side of chicken to put in it. The management was hesitant. I wouldn't recommend this location. Others are much better with excellent service.
Atmosphere: 3
Food: 1
Service: 1
I love it
Atmosphere: 5
Food: 5
Service: 5
Spice Southwest salad is delicious!
Atmosphere: 4
Food: 5
Service: 5
First time at this location and I ordered the Cobb Salad w/ Avocado Ranch sauce. The salad came in a good sized container and tasted good. The dressing packet was nice and large. They brought out my food to my table. Nice employees.
There's also a playground here.
Atmosphere: 4
Food: 4
Service: 4
I came in on Wednesday, November 12th around 5:20 pm. I wanted to purchase 2 dozen chocolate chip cookies for an event at my church that evenin. . I asked the young man could they put the cookies on trays? He wasn't sure, so he asked the team leader who was standing near him. She said No, No that they would have to be placed in individual bags and placed in one large bag. I laughed, saying you're kidding right? . I asked, why they could not be placed on a tray and even offered to pay extra. She said, that is not how we do it. I was getting really bothered with hernegative attitude. I asked again, so you mean to tell me you're going to put 24 cookies in a bag? She said yes....so I told tgem both, I would just go to another Chick fil la..She said in a low tone suit yourself!! Just rude!!
I called the Euless location, told her what I needed and she informed me they would be placed on two TRAYS would that be okay, That is when I explained how I was treated at the GRAPEVINE location. She was like, that's so not correct!! GRAPEVINE MANAGEMENT, please train your employees better!! I've been coming to your location for three years, on my way to work. ...I will never come back.
Atmosphere: 1
Service: 1
Check your bag before you leave because they forget stuff a lot & make sure they give you your sauces because they will also forget this as well. Was in a hurry and they forgot a whole sandwich & 8 count of grilled nuggets! I couldn’t go back, I called the restaurant pressed 2 to speak with manager and it went straight to voicemail with no chance to leave a message. I will be calling customer service to get my money back for items I did not receive.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Best chips and burgers
Atmosphere: 5
Food: 5
Service: 5
I like it
I almost always rate Chick-fil-A 5 stars but this location is terrible with the workers. I asked the girl at the counter if SHE has tried the new peppermint shake , and she just rang it up , and I said no! Have YOUuuu tried it? And she replied yes we carry that shake . (Smacks head ) So I order a southwest salad and 2 crispy filets by their self. Had to clarify 5 times that I did not want the bun or pickles but she rang it up as a sandwich.
Got the new shake in a small to try and from the first sip it had a weird aftertaste , something bitter . I know it can't be standard like this because why would you sell a shake that has such an instant awful bitter aftertaste. Any who , the place was dirty but being cleaned at 2 pm on a Monday when I visited and almost all locations no matter how busy are usually immaculate. All of these workers seemed like they could care less about any kind of famous Chick-fil-A service and just wanted to be done with their shift.
I have come to expect way more my Chick-fil-A experience than what I got today . Don't be cold and awkward at work when your job IS customer service , nobody wants to go through that !
Atmosphere: 3
Food: 3
Service: 1
Chick-fil-A always has the best food and awesome service
Atmosphere: 5
Food: 5
Service: 5
I’ve been ordering from this location forever and today (as I always do) I call as soon as I placed my uber eats order, asking them to change the milk in my vanilla iced coffees to shake base. They inform me they now charge for that which is fine, but that should be listed not only on their in person menu but also on their menus on third parties. I just wasted $10 on coffee that will be thrown out when if they’re going to make a menu change, that should be advertised so customers are not getting screwed over. Tried to cancel my order as soon as I got off the phone but was informed I would still be charged because they’ve begun the order. Tried to call the manager line and got sent to voicemail. Their store also does not accept “special instructions” on third party sites for the drinks so you literally have to call the store. Just bullshit all around, I’ll be going to a different location for now on and solely in person since they don’t advertise proper prices and substitutions on third parties. I would give the entire experience a 0/10 if I could. So to this location, please properly disclose price changes on your in person menu and third parties menu. UPDATE; got my meal and they didn’t even add any milk or creamer to the coffees. It came black. NOT EVEN VANILLA SYRUP THAT I PAID FOR. So I paid $10 for straight cold brew that I could buy an entire bottle of at the store. Y’all suck.
Atmosphere: 1
Food: 1
Service: 1
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