Chipotle Mexican Grill

I am truly never coming back to this location. I received a notification that my order was ready through the Chipotle app. Was the order ready? No. Did the steak actually take 15 minutes to come out like the staff told me it would? No. It took over 45 minutes for my order to be ready from the original pick up time because they simply forgot it despite me walking up to the counter! I usually try to be understanding in situations like this but the location was not even crowded! If you want Chipotle nearby I would drive to the Colleyville or Flower Mound location. It would probably take you less time to drive to one of those locations and order than it would to pick up an online order here. If I hadn’t prepaid for this order I would have walked out.

One of the associate they give me half a spoon chicken. How's good?

Good store to dine at. The food is tasteful and good. Will go back again.

Atmosphere: 4

Food: 4

Service: 4

Terrible service. Workers act like it’s a burden to do their job. Small portions. Floor was dirty. Restroom was dirty. Food was dry and bland. Kady was rude.

Atmosphere: 1

Food: 2

Service: 1

fast and friendly. love the sofritas!

Atmosphere: 5

Food: 5

Service: 5

Good food at great prices!

Atmosphere: 4

Food: 5

Service: 5

Always love Chipotle!

Atmosphere: 5

Food: 5

Service: 5

Couldn't make it past the first 3 ingredients, girl kept putting whatever on my burrito, the they didn't even wrap it they just smooshed it all and rolled a foil ball . The only reason I give 2 stars is because the ingredients did have good taste , and not that they were handled properly or anything other than it did taste good. I got the carne asada with white rice , pinto beans lettuce , corn , shredded cheese and mild sauce .

Atmosphere: 1

Food: 3

Service: 1

Food was nice, carne asada was hot, fresh ingredients, spices on point! Store was clean and the staff were very friendly and polite. Had a great time 😊

Atmosphere: 5

Food: 5

Service: 5

Been to multiple Chipotles and never had such a negative experience. To start, a recently dead roach on the floor by the cash register. We told an employee about it. She didn’t seem surprised as she stepped on it and DRAGGED it with her foot behind the register, where it was broomed up.

Three employees stood around while a new employee made our food. The burrito bowl and kids quesadilla were fine, but my burrito came out looking more like a long sub than a wide burrito. Because it was rolled improperly, I had to eat it on a bed of napkins as it leaked sour cream and salsa.

We won’t be back.

Atmosphere: 3

Food: 2

Service: 2

I haven't had in a while it didn't fail 😋😋😋

Food: 5

Service: 5

The blond chick was a great help. I don’t know her name but she was making the to go orders and she was quick and accurate and treated me respectfully and genuinely was helpful and nice as she could be . It looked like it was a little understaffed and she had her hands full but she handled it . I was so impressed I went back an hour later after work and got myself a meal. It was delicious. Store was a little bit messy but she can’t do it all can she ??? Well maybe … if she were the manager … just saying … some people deserve to be promoted .

Atmosphere: 3

Food: 5

Service: 5

chicken was burnt & they don’t even give you a spoon full

Atmosphere: 1

Food: 1

Service: 1

I ordered a bowl to go, the rice was over cooked and mushy, streak was so dry and the veggies were burned to a crisp. There were multiple tables that had not been cleaned and had trays and trash in them. So thankful this isn’t the Chipotle
I regularly visit.

Atmosphere: 1

Food: 1

Service: 2

Food was very fresh, and portion was amazing, there’s another chipotle by me that’s closer but I make the extra couple minute drive to come over here

Food: 5