Jack In The Box

1290 William D Tate Ave, Grapevine
(817) 481-6493

Recent Reviews

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Susan Moon

Skip it. The fries they give you will be old and rubbery, they've been sitting there a while. Disgusting. Never going back. And their drinks all taste bad too.

Atmosphere: 1

Food: 1

Service: 1

Kyle

They’re trying to inconvenience me by insisting I bring back all the food I bought, even after the manager, Adrian, admitted the staff didn’t clean the grill properly. Thank God my child checked his food before eating it. I wasn’t that lucky because I like my food hot — even though mine was burnt. after seeing the picture my son send, I’m now sick to my stomach!

I bought breakfast for the teenagers before dropping them off at work, and I’m at work myself. This whole situation is completely unreasonable. The manager was the absolute worst!

Atmosphere: 1

Food: 1

Service: 1

Ruth Garcia

2 of my burgers were raw, I went to tell her and she gave me attitude. Then she got 4 of our orders wrong, we went back and told her and she gave us attitude saying we ordered something else when we know what we ordered and we stood up there for 10 minutes telling her how we wanted it and kept giving us attitude. Then she forgot our sweets as well. She was very rude, will not be coming back again.

Atmosphere: 2

Food: 1

Service: 1

Jason Williams

Food was good and so was the service

Atmosphere: 4

Food: 4

Service: 5

FABTHIS Fabrication (FABTHIS)

I like the tacos 🌮

Atmosphere: 5

Food: 5

Service: 5

Tilly Ell

I get food via Uber Eats from this Box pretty regularly. They always get my order right, always tons of napkins and condiments in the bag, foods always outstanding.
I have to eat gluten free so I appreciate the bunless option.♥️

Atmosphere: 5

Food: 5

Service: 5

Hot Wired

Stoped in October 19, 2015.for breakfast

Service was a.bit slow, But they only had two people working at the time.

The food quality was good and the taste was good . The location seemed clean during y visit..

The coke machine in the lobby was out of ice and extremely finicky on its operation and dispensing drinks.
The screen keeps freezing up..

Prices a bit much for fast food, but it's a nice variety of meals options...

I'll be back.

Atmosphere: 3

Food: 4

Service: 4

Annie Niko

We came this location every week . But the cashier is kind rude to us today . I wish managers will see this post .

Atmosphere: 2

Food: 4

Service: 1

Kelly

Food was bad ,girl at the drive thru forgot to give me my drink had to go in and she hands me a cup like it was my fault .
I want be back

Atmosphere: 1

Food: 1

Service: 1

Jason H

I've ordered several online orders from this location and they are quick and accurate with the orders. They are also very friendly. The dining room was clean and everything was well-maintained.

Atmosphere: 5

Food: 5

Service: 5

Chanda Yim

Placed/paid an online order. Get to the drive thru and the female worker there told me they didn't get my order. After minutes of back and forth, she just kept disappearing to reappear and tell me they didn't get it. Kept asking if I was at the right location, if I paid for it, and was it for today. After I showed her the app with the order and my email receipt. She even took a picture of my email which I was not OK with. I ask if I can just place /pay for another order and I'll deal with the app for a refund. She refused saying she didn't get the order. No matter how many times I ask for a new order or a refund, she refused. It's not about the $, it's about the lack of customer service even after I suggest i place a new order with her.

Rudy Martinez

Drive-thru screen wasn't working,,,,so you can't view your order or payment amount....Curly fries weren't worth paying extra for the combo upgrade,,,,Also the smash burger sauce taste similar to eating a egg mcmuffin from McDonald's.... Definitely, don't eat the Smashburger. If you're leaving, the club will make you puke.

Atmosphere: 1

Food: 1

Service: 1

Shawn Collections

I am very, very frustrated with the customer service I received at this Jack in the Box. The drive-thru worker is always rushing people to order, barely giving you a chance to speak, and on top of that they were on the phone with a headset the whole time. I specifically asked for everything to be made fresh, and when I got my food it was clearly not fresh at all. It’s disappointing to take the time to ask for something and still get poor quality food and rushed, careless service. Definitely a terrible experience.

Atmosphere: 1

Food: 1

Service: 1

George Pulickal

Loved it

Atmosphere: 5

Food: 5

Service: 5

Rosana Garzón

My husband and I we are addicted to the chicken sandwich, that we can not stop going. Super clean place, fast service, Sony, Paco and Alex, the best attention as usual..!!! We will be back..!

Atmosphere: 5

Food: 5

Service: 5

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