Wow. As a consistent customer of panda express, this location is showing the true colors of the brand by providing the WORST SERVICE POSSIBLE. Not only is the food consistently stale every time I go, but there is always a lack of urgency by both Managers and employees. Especially GLORIA. Very top notch on being rude, disrespectful, and not caring for the customers.
I am honestly disappointed in the consistent lack of urgency, customer service, and quality of the food. When I got my drink I expected a medium as requested but got a small.
Apparently Gloria was doing me a "favor" by giving me the large. I no longer wanted it and wanted a refund apparently unlike other stores, manual refunds cannot be processed. I call horsecrap on that. Other Panda locations can do that, I've seen it.
Atmosphere: 1
Food: 1
Service: 1
Kay Dee
I got upcharged for premium meats that I did not order or receive... was able to get it back in cash...
daehwan kim
I've always been satisfied with this chain. But not this store. I got a text saying my food was ready and when I got there my food wasn't ready. It took another 15 minutes to get my food. However, the chow mein and fried rice were not fully cooked. Moreover, the rice smelled sour, so I couldn't eat it.
Rahul Nakkanwar
This has to be the worst location of panda express. I was made to wait more than 15 minutes for orange chicken combo and then they continued to complete the orders which were after me and gave my order at the very end. I was the first one when they were out of orange chicken. The quantity is also less compared to out of mall locations. I would rather grab at other locations on my way back home next time.
Atmosphere: 1
Food: 1
Service: 1
Tiago Back de Lima Back
I'm at the Grapevine mall and there's no shrimp and no one to serve me, the person went into the kitchen and never came back.
Atmosphere: 1
Food: 1
Service: 1
Alex Perez
About an hour and a half before closing and they didn’t have any food available other than a few items. The food court was not empty and customers were approaching and then walking away.
Atmosphere: 1
Service: 1
Saul Torres
Love the food, but not too often
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate, Black Pepper Angus Steak, Chow Mein
Amanda Gagnon
Workers need to cook less food in huge batches. Went by at 1pm and every dish looked old and like it had been there at least since 10 am.
Atmosphere: 1
Food: 1
Service: 1
Evelyn Jae
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Nam H. Nguyen
It was a zoo, a zoo of a day … heavy rain and EVERYONE place to hide was the “a zoo” Needless to say Chinese food was popular at the zoo!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dr Pepper, The Original Orange Chicken
There was a long line here on a Saturday night. They ran out of noodles, so we waited a bit. They give you a lot of food on your plate so the price for 2 entrees isn't bad. We got the Orange Chicken, Black Pepper Chicken, Mushroom Chicken, and an Egg Roll. Not gourmet food, but it was OK and my kids liked it. Service was pretty good considering how busy they were.
Atmosphere: 4
Food: 3
Service: 4
Jin Ko
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Alex H
Shrimp was horrible I don’t know why they call it honey walnut if they don’t give any walnuts a premium for 4 shrimp?No white rice and portions are terrible cashier is
Atmosphere: 1
Food: 1
Service: 1
Sanju B
I normally enjoy the food at this Panda express. But today there was a boy and girl manning the store. The girl had a massive attitude. I placed 4 orders. They were out of some dishes for 2 of the boxes, so I said I would wait. But they didn't even give me the other boxes that were ready. Maybe it was a miscommunication..When I asked the girl for the other boxes,she filled them up and left them on the counter without even looking at me or acknowledging me. Even that was ok,maybe she was having a bad day .but what was unacceptable is the fried rice was not cooked! It had just come out so it's not that it was stale .it was just plain hard and undercooked. I did mention it to them. If they continue to have this kind of customer service,I will probably avoid this Panda. Sorry I don't post such negative reviews, but this is a health concern
Mark S
Please remove me from your Grubhub delivery driver platform. This restaurant is inside a mall with no driver parking. Drivers have to walk a minimum of 10 min to pickup order then a minimum of 10bmin back to car to deliver. Customers get cold food every time. There are also three Panda locations within 5 miles of mall location.
Wow. As a consistent customer of panda express, this location is showing the true colors of the brand by providing the WORST SERVICE POSSIBLE. Not only is the food consistently stale every time I go, but there is always a lack of urgency by both Managers and employees. Especially GLORIA. Very top notch on being rude, disrespectful, and not caring for the customers.
I am honestly disappointed in the consistent lack of urgency, customer service, and quality of the food. When I got my drink I expected a medium as requested but got a small.
Apparently Gloria was doing me a "favor" by giving me the large. I no longer wanted it and wanted a refund apparently unlike other stores, manual refunds cannot be processed. I call horsecrap on that. Other Panda locations can do that, I've seen it.
Atmosphere: 1
Food: 1
Service: 1
I got upcharged for premium meats that I did not order or receive... was able to get it back in cash...
I've always been satisfied with this chain. But not this store. I got a text saying my food was ready and when I got there my food wasn't ready. It took another 15 minutes to get my food. However, the chow mein and fried rice were not fully cooked. Moreover, the rice smelled sour, so I couldn't eat it.
This has to be the worst location of panda express. I was made to wait more than 15 minutes for orange chicken combo and then they continued to complete the orders which were after me and gave my order at the very end. I was the first one when they were out of orange chicken. The quantity is also less compared to out of mall locations. I would rather grab at other locations on my way back home next time.
Atmosphere: 1
Food: 1
Service: 1
I'm at the Grapevine mall and there's no shrimp and no one to serve me, the person went into the kitchen and never came back.
Atmosphere: 1
Food: 1
Service: 1
About an hour and a half before closing and they didn’t have any food available other than a few items. The food court was not empty and customers were approaching and then walking away.
Atmosphere: 1
Service: 1
Love the food, but not too often
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate, Black Pepper Angus Steak, Chow Mein
Workers need to cook less food in huge batches. Went by at 1pm and every dish looked old and like it had been there at least since 10 am.
Atmosphere: 1
Food: 1
Service: 1
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
It was a zoo, a zoo of a day … heavy rain and EVERYONE place to hide was the “a zoo”
Needless to say Chinese food was popular at the zoo!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dr Pepper, The Original Orange Chicken
Restaurantji Recommends
There was a long line here on a Saturday night. They ran out of noodles, so we waited a bit. They give you a lot of food on your plate so the price for 2 entrees isn't bad. We got the Orange Chicken, Black Pepper Chicken, Mushroom Chicken, and an Egg Roll. Not gourmet food, but it was OK and my kids liked it. Service was pretty good considering how busy they were.
Atmosphere: 4
Food: 3
Service: 4
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Shrimp was horrible I don’t know why they call it honey walnut if they don’t give any walnuts a premium for 4 shrimp?No white rice and portions are terrible cashier is
Atmosphere: 1
Food: 1
Service: 1
I normally enjoy the food at this Panda express. But today there was a boy and girl manning the store. The girl had a massive attitude. I placed 4 orders. They were out of some dishes for 2 of the boxes, so I said I would wait. But they didn't even give me the other boxes that were ready. Maybe it was a miscommunication..When I asked the girl for the other boxes,she filled them up and left them on the counter without even looking at me or acknowledging me. Even that was ok,maybe she was having a bad day .but what was unacceptable is the fried rice was not cooked! It had just come out so it's not that it was stale .it was just plain hard and undercooked. I did mention it to them. If they continue to have this kind of customer service,I will probably avoid this Panda. Sorry I don't post such negative reviews, but this is a health concern
Please remove me from your Grubhub delivery driver platform. This restaurant is inside a mall with no driver parking. Drivers have to walk a minimum of 10 min to pickup order then a minimum of 10bmin back to car to deliver. Customers get cold food every time. There are also three Panda locations within 5 miles of mall location.
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