They’re never open on time. As someone who plans their break around opening, it’s frustrating when I don’t know when the food will actually be ready.
Prime Solution Cleaning and Remodeling
Good food
Atmosphere: 3
Food: 5
Service: 3
Parag Raut
It's in the mall. Very large range of food. Very good seating of food court of mall.
Atmosphere: 5
Food: 5
Service: 5
Jason Brown
They quit making all food before 7:45 pm. Ruined my evening at the mall. Per the manager she stops making food because then it gets wasted.. had enough to feed two people on her serving line by 8:00 and was joking to her employees they didn’t have anymore rice to make..
Atmosphere: 1
Service: 1
Alberto García
Very late, more than 15 minutes on the line and the person who dispatches the food is the same person who is from the cashier.
Atmosphere: 1
Service: 1
Kenai Kamaka'appawai'i Lili'uokalani
Wow. As a consistent customer of panda express, this location is showing the true colors of the brand by providing the WORST SERVICE POSSIBLE. Not only is the food consistently stale every time I go, but there is always a lack of urgency by both Managers and employees. Especially GLORIA. Very top notch on being rude, disrespectful, and not caring for the customers.
I am honestly disappointed in the consistent lack of urgency, customer service, and quality of the food. When I got my drink I expected a medium as requested but got a small.
Apparently Gloria was doing me a "favor" by giving me the large. I no longer wanted it and wanted a refund apparently unlike other stores, manual refunds cannot be processed. I call horsecrap on that. Other Panda locations can do that, I've seen it.
Atmosphere: 1
Food: 1
Service: 1
Kay Dee
I got upcharged for premium meats that I did not order or receive... was able to get it back in cash...
daehwan kim
I've always been satisfied with this chain. But not this store. I got a text saying my food was ready and when I got there my food wasn't ready. It took another 15 minutes to get my food. However, the chow mein and fried rice were not fully cooked. Moreover, the rice smelled sour, so I couldn't eat it.
Rahul Nakkanwar
This has to be the worst location of panda express. I was made to wait more than 15 minutes for orange chicken combo and then they continued to complete the orders which were after me and gave my order at the very end. I was the first one when they were out of orange chicken. The quantity is also less compared to out of mall locations. I would rather grab at other locations on my way back home next time.
Atmosphere: 1
Food: 1
Service: 1
Tiago Back de Lima Back
I'm at the Grapevine mall and there's no shrimp and no one to serve me, the person went into the kitchen and never came back.
About an hour and a half before closing and they didn’t have any food available other than a few items. The food court was not empty and customers were approaching and then walking away.
Atmosphere: 1
Service: 1
Saul Torres
Love the food, but not too often
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate, Black Pepper Angus Steak, Chow Mein
Greg B
Really fresh food, the staff very friendly and fast. I really like Panda, this was one of best. I appreciated the efficiency they practiced.
Amanda Gagnon
Workers need to cook less food in huge batches. Went by at 1pm and every dish looked old and like it had been there at least since 10 am.
Atmosphere: 1
Food: 1
Service: 1
Evelyn Jae
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
They’re never open on time. As someone who plans their break around opening, it’s frustrating when I don’t know when the food will actually be ready.
Good food
Atmosphere: 3
Food: 5
Service: 3
It's in the mall. Very large range of food. Very good seating of food court of mall.
Atmosphere: 5
Food: 5
Service: 5
They quit making all food before 7:45 pm. Ruined my evening at the mall. Per the manager she stops making food because then it gets wasted.. had enough to feed two people on her serving line by 8:00 and was joking to her employees they didn’t have anymore rice to make..
Atmosphere: 1
Service: 1
Very late, more than 15 minutes on the line and the person who dispatches the food is the same person who is from the cashier.
Atmosphere: 1
Service: 1
Wow. As a consistent customer of panda express, this location is showing the true colors of the brand by providing the WORST SERVICE POSSIBLE. Not only is the food consistently stale every time I go, but there is always a lack of urgency by both Managers and employees. Especially GLORIA. Very top notch on being rude, disrespectful, and not caring for the customers.
I am honestly disappointed in the consistent lack of urgency, customer service, and quality of the food. When I got my drink I expected a medium as requested but got a small.
Apparently Gloria was doing me a "favor" by giving me the large. I no longer wanted it and wanted a refund apparently unlike other stores, manual refunds cannot be processed. I call horsecrap on that. Other Panda locations can do that, I've seen it.
Atmosphere: 1
Food: 1
Service: 1
I got upcharged for premium meats that I did not order or receive... was able to get it back in cash...
I've always been satisfied with this chain. But not this store. I got a text saying my food was ready and when I got there my food wasn't ready. It took another 15 minutes to get my food. However, the chow mein and fried rice were not fully cooked. Moreover, the rice smelled sour, so I couldn't eat it.
This has to be the worst location of panda express. I was made to wait more than 15 minutes for orange chicken combo and then they continued to complete the orders which were after me and gave my order at the very end. I was the first one when they were out of orange chicken. The quantity is also less compared to out of mall locations. I would rather grab at other locations on my way back home next time.
Atmosphere: 1
Food: 1
Service: 1
I'm at the Grapevine mall and there's no shrimp and no one to serve me, the person went into the kitchen and never came back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
About an hour and a half before closing and they didn’t have any food available other than a few items. The food court was not empty and customers were approaching and then walking away.
Atmosphere: 1
Service: 1
Love the food, but not too often
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate, Black Pepper Angus Steak, Chow Mein
Really fresh food, the staff very friendly and fast. I really like Panda, this was one of best. I appreciated the efficiency they practiced.
Workers need to cook less food in huge batches. Went by at 1pm and every dish looked old and like it had been there at least since 10 am.
Atmosphere: 1
Food: 1
Service: 1
This is by far the cheapest greediest panda I've been to the food portions are unbelievable and the ppl working there are rude not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
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