It needs a deep cleaning and the crew is probably short of staffing. Worth taking kids there once but not twice.Kid-friendliness: Lots for kids to see. Feeding the alligator is the best part
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Fries, Fish
P 3
Customer services is great! This is a family friendly place but on the pricy side. You can control how much is spent but it's really not a place for budgeting. The food was exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sparkling Volcano, Queso, Rainforest Burger and Fries
Dionna Clardy
Food was horrible??♀️ & the waitresses are very rude.
Atmosphere: 3
Food: 1
Service: 2
Kayla Thonesen
This place brings me so much nostalgia from my childhood. My python pasta was delicious! Food is a little pricy, but hey you are paying for the atmosphere. Kids love it here, very fun for them. The best part is the thunderstorm! ? Also enjoy the little aquariums and shop! Definitely a must to experience at least once if you have never been! If you’re going on a weekend, highly recommend making a reservation. We had a nice waiter from the bar if you end up sitting there, remember to look up at the mushroom! ?
Atmosphere: 5
Food: 5
Service: 5
Juan Castillo
It was an average experience, place is not well kept, you can tell it has aged, animatronics are definitely 20th century. Food is at best above average/average when it comes to quality and flavor but definitely overpriced. Okay to experience once but not to repeat.
Atmosphere: 3
Food: 3
Service: 3
Asia Tahara
I went with my daughters today, this was our first time visiting and let me tell you! The food was horrible, except for the appetizers! But the service was excellent! The atmosphere was a little too loud for my liking.My oldest daughter told me that she doesn’t want to come back because the food isn’t good, and the vibe was too loud. But! She enjoyed the aquarium! ?I even bought a couple of earrings at the store.Yeah, I went here based off of a “recommendation” from someone else. ?I had spent over $90+ for worthless food!!! ?The only thing we enjoyed was our server’s attentiveness. ?PS: I had the rasta pasta, and it was mostly watery and bland than creamy, and well seasoned. ?
Atmosphere: 3
Food: 1
Service: 5
Nathan White
My kids love the atmosphere so we can go sometimes for the scenery. The food is ok, but it isn't as good as it used to be. They removed the sparkler from their volcano cake. The service is fine. The food is pricy for what it is. You are paying for the view.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Volcano
NEC1684
Kid-friendliness: This is a great place for kids.
Atmosphere: 5
Food: 4
Service: 5
Sierra Gwilliam
We went to Rainforest Cafe for my 3 year old nephew's birthday celebration. The wait staff was excellent and very attentive. The food was good and everyone in our party was satisfied with their meal. The atmosphere with all of the animals and thunderstorms is the best part and brought back wonderful memories of when I came here as a small child. Highly recommend for kids and families for any occasion.Parking: Parking was excellent we had a handicap person easy to park.Kid-friendliness: They were welcoming good attention good representation amazing food and good atmosphere for kids and adults.Wheelchair accessibility: They made extra room for my mom's mom who is handicap. Amazing service
It's a different atmosphere than I'm used to. But it was fun, cute, entertaining, and I'd definitely go back and recommend!Kid-friendliness: This place is definitely child friendly! But as an adult, I seriously enjoyed myself. The aquarium sites were pretty cool.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Fish Tacos, Coconut Shrimp
I love this place so much bring your kids, your 80 year old grandma, even the president. This place is filled with magic and joy and everything is so good. If your depressed just come to rainforest cafe. It'll cure all bad things. Everything will be okay after you go to rainforest cafe.Kid-friendliness: This place brings magic and joy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Cristi Hartzler
Haven't been to one of these in years. They were short staffed, and our server was doing triple duty. Wasn't as much fun as I imagined.
Atmosphere: 3
Food: 3
Service: 5
Stephanie Nemecek
I’ve been to this location at least twice a month. It’s usually myself and my daughter and we have a good time. Today I decided to invite a friend we sat at the bar at around 3:40 and ordered at around 3:50. I know this as we had a pending ticket at one of the attractions in the mall. As we enjoyed our drinks two tables were sat behind us by the tables that get the mist (where I chose not to sit so I wouldn’t get water on me) and the bar area began to get full. It was around 4:24 and my daughter was hungry, as I looked around I realized the two tables behind me were already eating. Both had at least 3 adults and some children. They had appetizers, drinks and their meals. I then asked the server/bartender why that was so and we’re have yet to get our food. He apologetically rushed to go see why. I then waited. Then it became 4:38 and I decided to ask for a manager to see what was going on with our food and working 5 min it was at our table. The food was cold every plate was cold with a hot plate so I could tell it was forgotten and left at their kitchen. At this point it’s around 4:40, we ordered at 3:50.I asked for a manger to remake our food as the chicken was at this point cold and the rice was cold, pretty much everything. At this point we should’ve left. Within 10 minutes our food was back. They said they remade our pork chops and chicken and shrimp dinner with it that time… the food at that point was below expectation. The taste was horrid. I reached out to the same manager and explained my frustration and walked him through the timeline so he would get a better understanding and asked for some discount as at this point we finally got our “remade food” and hour after we ordered and waiting 10 minutes for it to be remade. He could care less and told me they want above and beyond to please me and remade my food as I ordered them to remake it so he didn’t believe there should be a discount for something I asked to be remade.I have his conversation recorded for both times I reached out to him if it’s needed. His name is Tim, Caucasian man with a tail on his hair. I would like to hear back from corporate after this incident so this can be resolved. The customer service was there from everyone but the person whom it mattered most. I’ve been there multiple times with my daughter and we get the green frog drink every time. Once your staff also took of picture of her and I and got us set up with a rainforest cafe frame. Like I said today was the absolute worst and Tim does not have management capability within a customer service oriented company.As I stated I have both conversations recorded and can send to corporate once they reach out to hear his words and lack of care. I’ll be waiting.
Atmosphere: 5
Food: 1
Service: 1
Kaia :0
I really enjoyed my experience here And I appreciate the manager and our waiter ian i believe catering to our needs in fixing what needed to be fixed the food was 10 out of 10as well as the strawberry lemonade
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso
Diane Taylor
Our server Laryn was nice and helpful. Food was goodKid-friendliness: My kids loved it
It needs a deep cleaning and the crew is probably short of staffing. Worth taking kids there once but not twice.Kid-friendliness: Lots for kids to see. Feeding the alligator is the best part
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Fries, Fish
Customer services is great! This is a family friendly place but on the pricy side. You can control how much is spent but it's really not a place for budgeting. The food was exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sparkling Volcano, Queso, Rainforest Burger and Fries
Food was horrible??♀️ & the waitresses are very rude.
Atmosphere: 3
Food: 1
Service: 2
This place brings me so much nostalgia from my childhood. My python pasta was delicious! Food is a little pricy, but hey you are paying for the atmosphere. Kids love it here, very fun for them. The best part is the thunderstorm! ? Also enjoy the little aquariums and shop! Definitely a must to experience at least once if you have never been! If you’re going on a weekend, highly recommend making a reservation. We had a nice waiter from the bar if you end up sitting there, remember to look up at the mushroom! ?
Atmosphere: 5
Food: 5
Service: 5
It was an average experience, place is not well kept, you can tell it has aged, animatronics are definitely 20th century. Food is at best above average/average when it comes to quality and flavor but definitely overpriced. Okay to experience once but not to repeat.
Atmosphere: 3
Food: 3
Service: 3
I went with my daughters today, this was our first time visiting and let me tell you! The food was horrible, except for the appetizers! But the service was excellent! The atmosphere was a little too loud for my liking.My oldest daughter told me that she doesn’t want to come back because the food isn’t good, and the vibe was too loud. But! She enjoyed the aquarium! ?I even bought a couple of earrings at the store.Yeah, I went here based off of a “recommendation” from someone else. ?I had spent over $90+ for worthless food!!! ?The only thing we enjoyed was our server’s attentiveness. ?PS: I had the rasta pasta, and it was mostly watery and bland than creamy, and well seasoned. ?
Atmosphere: 3
Food: 1
Service: 5
My kids love the atmosphere so we can go sometimes for the scenery. The food is ok, but it isn't as good as it used to be. They removed the sparkler from their volcano cake. The service is fine. The food is pricy for what it is. You are paying for the view.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Volcano
Kid-friendliness: This is a great place for kids.
Atmosphere: 5
Food: 4
Service: 5
We went to Rainforest Cafe for my 3 year old nephew's birthday celebration. The wait staff was excellent and very attentive. The food was good and everyone in our party was satisfied with their meal. The atmosphere with all of the animals and thunderstorms is the best part and brought back wonderful memories of when I came here as a small child. Highly recommend for kids and families for any occasion.Parking: Parking was excellent we had a handicap person easy to park.Kid-friendliness: They were welcoming good attention good representation amazing food and good atmosphere for kids and adults.Wheelchair accessibility: They made extra room for my mom's mom who is handicap. Amazing service
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries, Fish, Nuggets, Nachos, Ribs Steak & Shrimp Trio, Sauce, Rainforest Burger and Fries
It's a different atmosphere than I'm used to. But it was fun, cute, entertaining, and I'd definitely go back and recommend!Kid-friendliness: This place is definitely child friendly! But as an adult, I seriously enjoyed myself. The aquarium sites were pretty cool.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Fish Tacos, Coconut Shrimp
Restaurantji Recommends
I love this place so much bring your kids, your 80 year old grandma, even the president. This place is filled with magic and joy and everything is so good. If your depressed just come to rainforest cafe. It'll cure all bad things. Everything will be okay after you go to rainforest cafe.Kid-friendliness: This place brings magic and joy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Haven't been to one of these in years. They were short staffed, and our server was doing triple duty. Wasn't as much fun as I imagined.
Atmosphere: 3
Food: 3
Service: 5
I’ve been to this location at least twice a month. It’s usually myself and my daughter and we have a good time. Today I decided to invite a friend we sat at the bar at around 3:40 and ordered at around 3:50. I know this as we had a pending ticket at one of the attractions in the mall. As we enjoyed our drinks two tables were sat behind us by the tables that get the mist (where I chose not to sit so I wouldn’t get water on me) and the bar area began to get full. It was around 4:24 and my daughter was hungry, as I looked around I realized the two tables behind me were already eating. Both had at least 3 adults and some children. They had appetizers, drinks and their meals. I then asked the server/bartender why that was so and we’re have yet to get our food. He apologetically rushed to go see why. I then waited. Then it became 4:38 and I decided to ask for a manager to see what was going on with our food and working 5 min it was at our table. The food was cold every plate was cold with a hot plate so I could tell it was forgotten and left at their kitchen. At this point it’s around 4:40, we ordered at 3:50.I asked for a manger to remake our food as the chicken was at this point cold and the rice was cold, pretty much everything. At this point we should’ve left. Within 10 minutes our food was back. They said they remade our pork chops and chicken and shrimp dinner with it that time… the food at that point was below expectation. The taste was horrid. I reached out to the same manager and explained my frustration and walked him through the timeline so he would get a better understanding and asked for some discount as at this point we finally got our “remade food” and hour after we ordered and waiting 10 minutes for it to be remade. He could care less and told me they want above and beyond to please me and remade my food as I ordered them to remake it so he didn’t believe there should be a discount for something I asked to be remade.I have his conversation recorded for both times I reached out to him if it’s needed. His name is Tim, Caucasian man with a tail on his hair. I would like to hear back from corporate after this incident so this can be resolved. The customer service was there from everyone but the person whom it mattered most. I’ve been there multiple times with my daughter and we get the green frog drink every time. Once your staff also took of picture of her and I and got us set up with a rainforest cafe frame. Like I said today was the absolute worst and Tim does not have management capability within a customer service oriented company.As I stated I have both conversations recorded and can send to corporate once they reach out to hear his words and lack of care. I’ll be waiting.
Atmosphere: 5
Food: 1
Service: 1
I really enjoyed my experience here And I appreciate the manager and our waiter ian i believe catering to our needs in fixing what needed to be fixed the food was 10 out of 10as well as the strawberry lemonade
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso
Our server Laryn was nice and helpful. Food was goodKid-friendliness: My kids loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ribs Steak & Shrimp Trio