[Edit: After the Winewood response, I'm lowering my rating. As you can see from their flaccid response, they fail in leadership and restaurant management by missing every opportunity to make a mistake meaningful better.]
Our family chose Winewood Grill for what we hoped would be a memorable Christmas dinner in the “Christmas Capital of Texas.” With seven of us celebrating together and a bill exceeding $700, we anticipated an evening that matched both the reputation of Grapevine during the holidays and the warm, festive charm of the restaurant’s main dining areas.
To Winewood’s credit, the atmosphere upon entry was exactly what we were hoping for..beautifully decorated, lively, warm, and filled with holiday energy. Christmas lights, music, and a bustling dining room set the perfect tone.
Unfortunately, the experience shifted dramatically when we were led through that inviting space and into a stark, undecorated back room that felt more like a corporate meeting space than part of a holiday dining experience. The lighting was harsh, the décor nonexistent, and the silence (aside from the sound of silverware being retrieved from storage in the same room) was genuinely uncomfortable. Instead of a festive Christmas dinner, it felt like we had been placed in overflow seating with no ambiance at all. For an occasion as special as a family Christmas meal, this was a significant disappointment.
Our server, to his credit, was excellent—friendly, attentive, knowledgeable, and confident in his recommendations. We ordered the special surf-and-turf entrée, all cooked medium-rare. While everyone else’s meals arrived correctly, mine was extremely overcooked...very very well-done by any standard. I almost never send food back, but given the price point and special occasion, it needed to be right.
What followed was the most discouraging part of the evening. It took over 20 minutes for my replacement entrée to arrive, during which the rest of my family had nearly finished eating. When the corrected plate finally came, it arrived without the “turf,” requiring another wait. The person who brought it wasn’t our original waiter and offered little acknowledgment of the disruption. There was no apology, no offer of a small bite while waiting, and no gesture on the bill...not even something as simple as removing the cost of the entrée that had delayed the entire experience. It was treated as casually as forgetting to refill a water glass.
At this price point, and for a holiday dinner meant to be special, the lack of accommodation made the mistake feel much larger than it had to be.
Friendliness & (Great server, but no recovery effort from the kitchen or management.)
Winewood Grill clearly has the potential to deliver a wonderful dining experience. The entrance and main areas show that. But placement in a stark back room with no atmosphere, combined with a mishandled entrée and no meaningful service recovery, made what should have been a special Christmas dinner feel disappointing and awkward.
I don’t enjoy posting negative reviews, but this experience missed nearly every mark that a holiday evening of this cost and intention should meet. With some attention to guest placement and more proactive service recovery, Winewood could have turned this into a very different review.
Atmosphere: 1
Food: 4
Service: 1
Brian
Restaurant is pretty good. Our waiter corwin was awesome. He’s very genuine and down to earth, and also helpful. The one star removed is for the hostess - brunette lady , who worked on 12/14/25 around 11:30-12p. Not personable, a little rude and is not a good person to have to initially greet guests at an establishment
Rhett Radcliffe
Beautiful restaurant with great food and staff. The quail bites are a must try.
Atmosphere: 5
Food: 5
Service: 5
David Mangold
Fantastic find. Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Chad Glines
I have been coming for years. Marc is the only person I request to see. Every visit from a casual lunch, to a full company employee dinner is a 5 star experience. Nothing is missed. The menu is exceptional and prepared perfectly. Marc knows every drink pairing to every item on the menu. This is very insightful and helpful to make the stay even more adventurous. Worth every second of your time.
Atmosphere: 5
Food: 5
Service: 5
neuralite
Very high quality food. It's a bit pricey, but I don't think you'll be disappointed by the quality. The pineapple-glazed porkchops and redfish pontchartrain were very flavorful, and I would recommend both. The place overall has a nice, cozy, upscale atmosphere, and the staff are pretty helpful.
Atmosphere: 4
Food: 5
Service: 4
Ellen Ansok
Attended a small holiday party in a side room. Food was delicious and the servers took care of everyone. If I lived in town, I would eat here more often.
Atmosphere: 5
Food: 5
Service: 5
Amanda Slemp
The food was good (bacon wrapped quail knots) but Jules was better!! She’s the best!
Food: 5
Service: 5
Tania Merrifield
Corbin was an excellent server! The food, drinks, and service were exceptional! I recommend the lobster ravioli !
Atmosphere: 5
Food: 5
Service: 5
Maribel Navarro
Amazing Strawberry Spinach Salad with Grill Chicken! Must check it out soon!
Went in not knowing they were at a 'steakhouse' & thankfully they were able to create some options for my daughter. Cocktails could use a little help. The New Old Fashioned, didnt do it for me. I'll stick to a well made Old Fashioned. My daughter didn't love her lemon drop either. Skip the cocktails, enjoy the food.
Atmosphere: 5
Food: 4
Service: 5
Britt
Food and services were outstanding. Steak was wonderful. Our waiter was friendly and knowledgeable. The only negative thing is my husband ordered an after dinner drink that was never left the bar. Unfortunately the bar staff was supposed to deliver and did not. Everything else was Great!!!
Charles E.
We had a delightful evening celebrating our 43 wedding anniversary. Our server, Julia, was attentive, caring, efficient, professional and very personable. She was a total delight handling every single we request we had and at the same time anticipating what we might need before we even asked. The food was outstanding. Two of us had the Scottish Salmon, one had the Chilean Sea bass and the other one had a Filet with a side of asparagus. We all had salads, bread and desserts. It was a most enjoyable dinner shared with family. We had NO complaints and highly recommend Winewood. It has become one of our very favorite restaurants in the Mid-Cities/DFW area. It never disappoints.
Ebony
Nathan was a great server. He attended to our needs. The breakfast brunch lunch menu was a good value. We waited around to order some of the food from the dinner menu that wasn't listed. Each of our entrees was delicious. The pecan trout and the Chilean sea bass with Parmesan risotto and citrus berre blanc were particular favorites.
[Edit: After the Winewood response, I'm lowering my rating. As you can see from their flaccid response, they fail in leadership and restaurant management by missing every opportunity to make a mistake meaningful better.]
Our family chose Winewood Grill for what we hoped would be a memorable Christmas dinner in the “Christmas Capital of Texas.” With seven of us celebrating together and a bill exceeding $700, we anticipated an evening that matched both the reputation of Grapevine during the holidays and the warm, festive charm of the restaurant’s main dining areas.
To Winewood’s credit, the atmosphere upon entry was exactly what we were hoping for..beautifully decorated, lively, warm, and filled with holiday energy. Christmas lights, music, and a bustling dining room set the perfect tone.
Unfortunately, the experience shifted dramatically when we were led through that inviting space and into a stark, undecorated back room that felt more like a corporate meeting space than part of a holiday dining experience. The lighting was harsh, the décor nonexistent, and the silence (aside from the sound of silverware being retrieved from storage in the same room) was genuinely uncomfortable. Instead of a festive Christmas dinner, it felt like we had been placed in overflow seating with no ambiance at all. For an occasion as special as a family Christmas meal, this was a significant disappointment.
Our server, to his credit, was excellent—friendly, attentive, knowledgeable, and confident in his recommendations. We ordered the special surf-and-turf entrée, all cooked medium-rare. While everyone else’s meals arrived correctly, mine was extremely overcooked...very very well-done by any standard. I almost never send food back, but given the price point and special occasion, it needed to be right.
What followed was the most discouraging part of the evening. It took over 20 minutes for my replacement entrée to arrive, during which the rest of my family had nearly finished eating. When the corrected plate finally came, it arrived without the “turf,” requiring another wait. The person who brought it wasn’t our original waiter and offered little acknowledgment of the disruption. There was no apology, no offer of a small bite while waiting, and no gesture on the bill...not even something as simple as removing the cost of the entrée that had delayed the entire experience. It was treated as casually as forgetting to refill a water glass.
At this price point, and for a holiday dinner meant to be special, the lack of accommodation made the mistake feel much larger than it had to be.
Scores
(Main dining room: beautiful. Assigned room: completely opposite.)
(A $700+ meal should never feel this uneven.)
(When prepared correctly, very good.)
Friendliness & (Great server, but no recovery effort from the kitchen or management.)
Winewood Grill clearly has the potential to deliver a wonderful dining experience. The entrance and main areas show that. But placement in a stark back room with no atmosphere, combined with a mishandled entrée and no meaningful service recovery, made what should have been a special Christmas dinner feel disappointing and awkward.
I don’t enjoy posting negative reviews, but this experience missed nearly every mark that a holiday evening of this cost and intention should meet. With some attention to guest placement and more proactive service recovery, Winewood could have turned this into a very different review.
Atmosphere: 1
Food: 4
Service: 1
Restaurant is pretty good. Our waiter corwin was awesome. He’s very genuine and down to earth, and also helpful. The one star removed is for the hostess - brunette lady , who worked on 12/14/25 around 11:30-12p. Not personable, a little rude and is not a good person to have to initially greet guests at an establishment
Beautiful restaurant with great food and staff. The quail bites are a must try.
Atmosphere: 5
Food: 5
Service: 5
Fantastic find. Great food and service.
Atmosphere: 5
Food: 5
Service: 5
I have been coming for years. Marc is the only person I request to see. Every visit from a casual lunch, to a full company employee dinner is a 5 star experience. Nothing is missed. The menu is exceptional and prepared perfectly. Marc knows every drink pairing to every item on the menu. This is very insightful and helpful to make the stay even more adventurous. Worth every second of your time.
Atmosphere: 5
Food: 5
Service: 5
Very high quality food. It's a bit pricey, but I don't think you'll be disappointed by the quality. The pineapple-glazed porkchops and redfish pontchartrain were very flavorful, and I would recommend both. The place overall has a nice, cozy, upscale atmosphere, and the staff are pretty helpful.
Atmosphere: 4
Food: 5
Service: 4
Attended a small holiday party in a side room. Food was delicious and the servers took care of everyone. If I lived in town, I would eat here more often.
Atmosphere: 5
Food: 5
Service: 5
The food was good (bacon wrapped quail knots) but Jules was better!! She’s the best!
Food: 5
Service: 5
Corbin was an excellent server! The food, drinks, and service were exceptional! I recommend the lobster ravioli !
Atmosphere: 5
Food: 5
Service: 5
Amazing Strawberry Spinach Salad with Grill Chicken! Must check it out soon!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing place.
Atmosphere: 5
Food: 5
Service: 5
Went in not knowing they were at a 'steakhouse' & thankfully they were able to create some options for my daughter. Cocktails could use a little help. The New Old Fashioned, didnt do it for me. I'll stick to a well made Old Fashioned. My daughter didn't love her lemon drop either. Skip the cocktails, enjoy the food.
Atmosphere: 5
Food: 4
Service: 5
Food and services were outstanding. Steak was wonderful. Our waiter was friendly and knowledgeable. The only negative thing is my husband ordered an after dinner drink that was never left the bar. Unfortunately the bar staff was supposed to deliver and did not. Everything else was Great!!!
We had a delightful evening celebrating our 43 wedding anniversary. Our server, Julia, was attentive, caring, efficient, professional and very personable. She was a total delight handling every single we request we had and at the same time anticipating what we might need before we even asked. The food was outstanding. Two of us had the Scottish Salmon, one had the Chilean Sea bass and the other one had a Filet with a side of asparagus. We all had salads, bread and desserts. It was a most enjoyable dinner shared with family. We had NO complaints and highly recommend Winewood. It has become one of our very favorite restaurants in the Mid-Cities/DFW area. It never disappoints.
Nathan was a great server. He attended to our needs. The breakfast brunch lunch menu was a good value. We waited around to order some of the food from the dinner menu that wasn't listed. Each of our entrees was delicious. The pecan trout and the Chilean sea bass with Parmesan risotto and citrus berre blanc were particular favorites.
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