One star is being generous. Customer service training is needed. No acknowledgement from the 5 employees that walked by. Not Asking what side options, or whether crispy or original chicken is preferred. Definitely no wow factor at this joint.
Service: 1
Heather Hust
I had been craving one of there bowls but was so disappointed my chicken was hard and the potatoes tasted weird. Even my coleslaw tasted weird.
Food: 1
Service: 3
chris V
I ordered a 12 piece bucket. When I opened it as I got home it wasn't even half full. $29.99 and I basically got 12 buffalo wings as they were only a couple inches in size. Usually my wife and I order an 8 piece and eat it for 2 to 3 meals. Tonight we ate all of it in a few bites and had to make some hot dogs because we were still so hungry. Unbelievable.
Atmosphere: 5
Food: 1
Service: 5
Dyetanya Williams
Give me the bowl and call it done. Everything else is a waste of food.
Atmosphere: 3
Food: 3
Service: 3
Theresa Caldwell
7 dollars more for an 8 piece in the dining room because I didn't order online. First time and last time here!
Atmosphere: 1
Food: 3
Service: 1
Leann Daniel
Never again!
Atmosphere: 1
Food: 3
Service: 1
Lisa Miranda
I usually do not do reviews however, my experience at KFC today, Sunday, January 7, 2024 between 11:30 am. & 12:30 pm was so below KFC standards that I hope my review will bring change to a once awesome fried chicken place that has provided lots of great family dining experiences for generation in the past.I ordered an 8 piece meal, potatoes, gravy, and Mac n Cheese for the sides for some of my family. I ordered 2 large sides of Mac n cheese for my 10 year old son bc he loves KFC's Mac n Cheese.Our order came with 2 sides of potatoes and gravy, no mac n cheese. I did not complain bc my husband will eat leftovers.My son's Mac n cheese, 2 large costing $10.38, came dry, clumped up and burnt on top.I took it up to the counter person who just waited on us, made eye contact and was immediately made to wait. I know she saw me holding the 2 large Mac n cheese containers. I waited 8 minutes until she came to help me.I explained the problem and she walked away and another lady came over. I explained once again and requested fresher Mac n Cheese. She said "they are fresh they were made today. If I give you others they were also made today." I asked for a refund. She said "we do not give refunds. Can I get you other sides? I said my son comes here for the Mac n Cheese. He does not eat anything else here. Then I asked how can you sell this Mac n Cheese when it's dry, clumpy and burnt on top. With a smile she said " We do not do refunds. Would you like other sides?" As she's turning and walking away.At this point I could tell she was lacking lots of customer service skills nor did she care. I asked for a large french fry and a Cole slaw, knowing my son would maybe eat the fries and I could take the Cole slaw home.I sat down to eat my chicken, potatoes with gravy. All these foods were bland and the only flavor I could taste vinegar, not a good sign. I asked my husband how his food was and he said no flavor. I was scared to try the Cole slaw but at this point the best thing there was the Dr. Pepper so I tried it.To my surprise it was great! Until after a few bites an announcement on the intercom was "It's time to wash your hands. And don't forget to sanitize." Then announcement repeated.I looked at my family, stopped eating the cole slaw and said I am totally grossed out.KFC do you honestly think that the persons you hire really need that reminder? If so, do you honestly think this helps your business for customers to hear it?I decided to go talk to the manager to let him/her know how I felt about the service I received today. I went to the counter only to have a 5 minute wait bc the counter person was on her personal phone, in conversation with someone.When she did come over and I asked her to speak with the manager she brought out the same lady I already spoke with.This lady came walking out with the same attitude. Headset on and asked me to repeat what I had just asked her. My response at this time was, nevermind I was going to give you a second chance to show me you really did care for your customers but I can see that you do not so I'll write a Google review instead.My hopes are that KFC reads this and makes the appropriate changes, KFC standards, so it can stay in business for many more generations to come.
Atmosphere: 1
Food: 1
Service: 1
C G
Ordered the 4 piece chicken for lunch and this is what I get, some dry old chicken ??♀️ waste of money
Kennth Johnson
If they are not out of Chicken, then it is a great place to eat..I am not pleased with new staffTried to get 8piece meal and they tried to give me thighs and wings for 24 dollars..That upset me so i leftBut today i went orderedAnd 2 employees chose to talk about me as a customer through their headset.Which i thought was very rudeAnd it was very noticeable.So that was very very rude.So the customer service has gotten worse. This problem need attention.Think i might start going during day shift. Cause i really don't like the night shift.This time , they were trying to sell me at full price breast and wings. This was because i asked for a eight piece, and they didn't want to drop chicken at 8:58pm when they don't close till 10:00pm. Im really not understanding this hatred from this night shift crew.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: 8 Piece Meal, Fried Chicken
Michael Lawson
It was very busy when we visited and the restrooms and dining area were spotless.Our order took a few extra minutes and Sean made sure to take care of us. He was extremely polite and genuinely apologetic for the wait.It's nice to see that the people that work there seem to care about customer service.Especially Sean. Thanks man!
if I could give zeto stars I would. I ordered a big box with two breasts and a wing.. they gave me two wings and a leg.
Cindy Rigsby
Our drive thru window person was so sweet. But the chicken was very greasy and fatty. Now one reason I like KFC is the rich chicken, but this was too much.?. Those biscuits however are amazing.
Atmosphere: 4
Food: 2
Service: 5
Unknown Deity
1. Skimp portions, no receipt ever offered, you have to ask for it.2. Stinks like a sewer inside.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Famous Bowl, Fried Chicken
Ann Wood
Disappointed, food is skimpy and so not cooked like it use to be. My favorite chicken place is no longer a place I will eat at.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
Breanna
The drive thru clerk was rude and even argued with us about what we ordered.
One star is being generous. Customer service training is needed. No acknowledgement from the 5 employees that walked by. Not Asking what side options, or whether crispy or original chicken is preferred. Definitely no wow factor at this joint.
Service: 1
I had been craving one of there bowls but was so disappointed my chicken was hard and the potatoes tasted weird. Even my coleslaw tasted weird.
Food: 1
Service: 3
I ordered a 12 piece bucket. When I opened it as I got home it wasn't even half full. $29.99 and I basically got 12 buffalo wings as they were only a couple inches in size. Usually my wife and I order an 8 piece and eat it for 2 to 3 meals. Tonight we ate all of it in a few bites and had to make some hot dogs because we were still so hungry. Unbelievable.
Atmosphere: 5
Food: 1
Service: 5
Give me the bowl and call it done. Everything else is a waste of food.
Atmosphere: 3
Food: 3
Service: 3
7 dollars more for an 8 piece in the dining room because I didn't order online. First time and last time here!
Atmosphere: 1
Food: 3
Service: 1
Never again!
Atmosphere: 1
Food: 3
Service: 1
I usually do not do reviews however, my experience at KFC today, Sunday, January 7, 2024 between 11:30 am. & 12:30 pm was so below KFC standards that I hope my review will bring change to a once awesome fried chicken place that has provided lots of great family dining experiences for generation in the past.I ordered an 8 piece meal, potatoes, gravy, and Mac n Cheese for the sides for some of my family. I ordered 2 large sides of Mac n cheese for my 10 year old son bc he loves KFC's Mac n Cheese.Our order came with 2 sides of potatoes and gravy, no mac n cheese. I did not complain bc my husband will eat leftovers.My son's Mac n cheese, 2 large costing $10.38, came dry, clumped up and burnt on top.I took it up to the counter person who just waited on us, made eye contact and was immediately made to wait. I know she saw me holding the 2 large Mac n cheese containers. I waited 8 minutes until she came to help me.I explained the problem and she walked away and another lady came over. I explained once again and requested fresher Mac n Cheese. She said "they are fresh they were made today. If I give you others they were also made today." I asked for a refund. She said "we do not give refunds. Can I get you other sides? I said my son comes here for the Mac n Cheese. He does not eat anything else here. Then I asked how can you sell this Mac n Cheese when it's dry, clumpy and burnt on top. With a smile she said " We do not do refunds. Would you like other sides?" As she's turning and walking away.At this point I could tell she was lacking lots of customer service skills nor did she care. I asked for a large french fry and a Cole slaw, knowing my son would maybe eat the fries and I could take the Cole slaw home.I sat down to eat my chicken, potatoes with gravy. All these foods were bland and the only flavor I could taste vinegar, not a good sign. I asked my husband how his food was and he said no flavor. I was scared to try the Cole slaw but at this point the best thing there was the Dr. Pepper so I tried it.To my surprise it was great! Until after a few bites an announcement on the intercom was "It's time to wash your hands. And don't forget to sanitize." Then announcement repeated.I looked at my family, stopped eating the cole slaw and said I am totally grossed out.KFC do you honestly think that the persons you hire really need that reminder? If so, do you honestly think this helps your business for customers to hear it?I decided to go talk to the manager to let him/her know how I felt about the service I received today. I went to the counter only to have a 5 minute wait bc the counter person was on her personal phone, in conversation with someone.When she did come over and I asked her to speak with the manager she brought out the same lady I already spoke with.This lady came walking out with the same attitude. Headset on and asked me to repeat what I had just asked her. My response at this time was, nevermind I was going to give you a second chance to show me you really did care for your customers but I can see that you do not so I'll write a Google review instead.My hopes are that KFC reads this and makes the appropriate changes, KFC standards, so it can stay in business for many more generations to come.
Atmosphere: 1
Food: 1
Service: 1
Ordered the 4 piece chicken for lunch and this is what I get, some dry old chicken ??♀️ waste of money
If they are not out of Chicken, then it is a great place to eat..I am not pleased with new staffTried to get 8piece meal and they tried to give me thighs and wings for 24 dollars..That upset me so i leftBut today i went orderedAnd 2 employees chose to talk about me as a customer through their headset.Which i thought was very rudeAnd it was very noticeable.So that was very very rude.So the customer service has gotten worse. This problem need attention.Think i might start going during day shift. Cause i really don't like the night shift.This time , they were trying to sell me at full price breast and wings. This was because i asked for a eight piece, and they didn't want to drop chicken at 8:58pm when they don't close till 10:00pm. Im really not understanding this hatred from this night shift crew.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: 8 Piece Meal, Fried Chicken
It was very busy when we visited and the restrooms and dining area were spotless.Our order took a few extra minutes and Sean made sure to take care of us. He was extremely polite and genuinely apologetic for the wait.It's nice to see that the people that work there seem to care about customer service.Especially Sean. Thanks man!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Pie
Restaurantji Recommends
if I could give zeto stars I would. I ordered a big box with two breasts and a wing.. they gave me two wings and a leg.
Our drive thru window person was so sweet. But the chicken was very greasy and fatty. Now one reason I like KFC is the rich chicken, but this was too much.?. Those biscuits however are amazing.
Atmosphere: 4
Food: 2
Service: 5
1. Skimp portions, no receipt ever offered, you have to ask for it.2. Stinks like a sewer inside.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Famous Bowl, Fried Chicken
Disappointed, food is skimpy and so not cooked like it use to be. My favorite chicken place is no longer a place I will eat at.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
The drive thru clerk was rude and even argued with us about what we ordered.
Atmosphere: 1
Food: 3
Service: 1