Wanted to get some ice cream tonight, so made a stop on my way home. Person taking the order was rather rude. 1 hour before closed they stated that they weren’t able to make any blasts, so we ordered 2 shakes. We were then handed shakes that were runny only 3/4 of the way full. It clearly looked like they were already trying to close up for the night and willing to send out subpar products to do so. And with an hour still left of service, that seems a little ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Clayton Everling
I’ve never experience customer service as bad as this place. I’m normally very understanding, but every single time I come here, over the past couple years, I’m either waiting 35 minutes for a soda that doesn’t have any syrup in it or food that comes out cold. I ordered a blast today, and it came out melted. When I pressed the button to ask for a new one the guy just shrugged it off like it wasn’t a problem. I had a brownie soup. Brownie and fully melted vanilla ice cream. Why did that leave the building?? The people here clearly don’t care about their job. Not to mention, when I pressed the button to talk to someone about the quality, before I could talk he rudely told me to go to the drive through, as they aren’t taking carry out orders. 2 hours before close. Disgusting service, the one guarantee I have with this sonic is I will NEVER be going back. Theyve proved that they don’t want to serve good food or drinks, management never seems to care about what happens. Terrible terrible look.
Atmosphere: 1
Food: 1
Service: 1
Tommy R
Cool they have a playground. But if you actually want to eat then this location doesn’t work. Two times I went and they tell me they can’t take orders at the stall and to go through the drive thru. Both times the drive thru took over 15 minutes. So I tried to order on the app. I had to wait over 30 minutes for them to bring my order out. Thought maybe Uber would work, nope. I kept getting new drivers assigned over a 40 min period. Until one finally messaged and said they’ve waited over 15 minutes and couldn’t wait any longer. The order arrived close to an hour and 15 minutes later.
Atmosphere: 4
Service: 1
Yes LORD
I'm a Sonic fanatic! I always stop before heading in for the day to get a slush and a small snack. This has been a routine of mine for years. This location has upset me to say the least. My first incident happened almost two months ago. I pulled in to the speaker to pick up my order. Which is the procedure when ordering on line. I put the number in to let them know what stall I was in. I saw my name pop up, and then it disappeared as if I had been served. After waiting an additional ten minutes. I pressed the button, and a lady yelled we're only serving through the window. What?! Ok!! I drove to the window to get my food at this time it was cold and over cooked. I spent $30 this night. Since all of my food wasn't messed over I counted as my lost. After ordeal, I told myself I'll only order small items and drinks from this location. Sure, I've waited super long for drinks but I never complained. Honestly I'd get lost watching video on Tik Tok, then realize, "dang they still haven't came out yet!" But on this night they went a step further. Instead of them bringing my order late. They erased it from the screen and NEVER brought it out. I called Julian which is the operating manger for this location. He apologized and offered me a free drink. I declined his offer, and told him I appreciate his courtesy. Well today (2-21-25) I ordered two drinks and mozzarella sticks. Mozzarella sticks from Sonic are expensive so you want them fresh. We'll this time they were under cooked, the cheese wasn't melted and the were stuck together. I gave them back to Travis who has been the best worker they have at this location. The night crew here are very rude, and dirty. They will dig in their butt while walking your food out, wipe their nose with their sleeve, and the wipe that on their apron. Just ridiculous. I'm sure they've messed me out of $70. I hate to bring skin color into this, but each time I was done this way... I noticed I was the only black person there. And there's not ONE black person that works at this location. If hate is why you guys have treated me this way. Shame on you.
Atmosphere: 5
Food: 1
Service: 1
Love Bug
So rude. I picked up a mobile order and I noticed after they brought my order out that there was no marinara sauce so I pressed the button to ask for some and the lady said they don’t have any (which is fine) so I asked for ranch and she said there’s some in the bag, which I responded “I’m looking in the bag and I don’t see any” and she just never said anything back and I was waiting outside and they never brought it until I saw the man that originally brought my food as he was giving someone else their order and he said “you still need the ranch”? Seriously? They had no intention on giving it to me until he saw that I was still waiting. Please don’t be in customer service if you can’t be decent.
Maria Torres
It takes forever to get your order now. Doing a online order and setting a pickup time is pointless. You will arrive and sit for probably 15 minutes or more after checking in
Atmosphere: 2
Food: 4
Service: 2
Alexis Ramirez
Good food but worst service ever. Have gone to other Sonic and service was absolutely better
They take a long time with the order, they have very few staff
Atmosphere: 2
Food: 4
Service: 5
Asha Watson
A large mozzarella and a medium mozzarella, and I got 1 ranch and 1 marinara....I should have taken a video because they were both as hard as a rock. 😑😒
Atmosphere: 4
Food: 2
Service: 3
Marie Gaines
Slow. Always slow. Doesn’t understand to bring drinks out with a carrier.
Usually if you purchase something, Pup cups are free. That is not the situation at this location. Also, we waited at least 15 minutes for our food that we pre-ordered in the app. Disappointed.
Atmosphere: 4
Food: 3
Service: 1
Angela Cassidy
Kid-friendliness: They have a decent size playground and sand volleyball
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Sausage, Chili Cheese Fries, Tots, Fries, Lemonade, Toast, Dr Pepper, Corn Dog
Patrick Gray
This Sonic is a couple miles from my office, and the Sonic app makes it very easy for me to swing by this location for lunch, typically about once a week. The whole staff here is FANTASTIC! They are always so nice; they're fast, the food is always great, they even put two or three peppermints in the bag as if to say "we know you're sharing this food with other people," although I'm sure they know good & well I'm going to eat it all myself, they're just trying to make me think they don't know to make me feel better. In all seriousness, I can't compliment the team here enough, they're all great and they serve great food! *two thumbs up*
Atmosphere: 5
Food: 5
Service: 5
Aubrey Woten
Something seems to be missing. Could it be the cheese.
Atmosphere: 2
Food: 1
Service: 2
bartle doo
Edit: changed from 2 to 1 star. I keep getting awful food and service here. What's annoying to me is that I can't trust the staff to make me a sandwich or fries... Literally what they are paid to do.. so I don't eat the food I really want from the sonic that I live 1 Street away from... I miss the old sonic... The food used to be GOOD, huge patties and always hot... What happened? Isn't this place owned by someone, presumably, with a brain, the knowledge to fix everything, and I'm assuming probably losing money? If not, I have even more questions.
People are always having fun at the volleyball court, which is nice. The service here isn't the worst. But the consistency is all over the place. Is this how big the large chili cheese fries are? Seems like it should be cheaper if so... Hardly a handful of fries
Wanted to get some ice cream tonight, so made a stop on my way home. Person taking the order was rather rude. 1 hour before closed they stated that they weren’t able to make any blasts, so we ordered 2 shakes. We were then handed shakes that were runny only 3/4 of the way full. It clearly looked like they were already trying to close up for the night and willing to send out subpar products to do so. And with an hour still left of service, that seems a little ridiculous.
Atmosphere: 1
Food: 1
Service: 1
I’ve never experience customer service as bad as this place. I’m normally very understanding, but every single time I come here, over the past couple years, I’m either waiting 35 minutes for a soda that doesn’t have any syrup in it or food that comes out cold. I ordered a blast today, and it came out melted. When I pressed the button to ask for a new one the guy just shrugged it off like it wasn’t a problem. I had a brownie soup. Brownie and fully melted vanilla ice cream. Why did that leave the building?? The people here clearly don’t care about their job. Not to mention, when I pressed the button to talk to someone about the quality, before I could talk he rudely told me to go to the drive through, as they aren’t taking carry out orders. 2 hours before close. Disgusting service, the one guarantee I have with this sonic is I will NEVER be going back. Theyve proved that they don’t want to serve good food or drinks, management never seems to care about what happens. Terrible terrible look.
Atmosphere: 1
Food: 1
Service: 1
Cool they have a playground. But if you actually want to eat then this location doesn’t work. Two times I went and they tell me they can’t take orders at the stall and to go through the drive thru. Both times the drive thru took over 15 minutes. So I tried to order on the app. I had to wait over 30 minutes for them to bring my order out. Thought maybe Uber would work, nope. I kept getting new drivers assigned over a 40 min period. Until one finally messaged and said they’ve waited over 15 minutes and couldn’t wait any longer. The order arrived close to an hour and 15 minutes later.
Atmosphere: 4
Service: 1
I'm a Sonic fanatic! I always stop before heading in for the day to get a slush and a small snack. This has been a routine of mine for years. This location has upset me to say the least.
My first incident happened almost two months ago. I pulled in to the speaker to pick up my order. Which is the procedure when ordering on line. I put the number in to let them know what stall I was in. I saw my name pop up, and then it disappeared as if I had been served. After waiting an additional ten minutes. I pressed the button, and a lady yelled we're only serving through the window. What?! Ok!! I drove to the window to get my food at this time it was cold and over cooked. I spent $30 this night. Since all of my food wasn't messed over I counted as my lost.
After ordeal, I told myself I'll only order small items and drinks from this location. Sure, I've waited super long for drinks but I never complained. Honestly I'd get lost watching video on Tik Tok, then realize, "dang they still haven't came out yet!" But on this night they went a step further. Instead of them bringing my order late. They erased it from the screen and NEVER brought it out. I called Julian which is the operating manger for this location. He apologized and offered me a free drink. I declined his offer, and told him I appreciate his courtesy.
Well today (2-21-25) I ordered two drinks and mozzarella sticks. Mozzarella sticks from Sonic are expensive so you want them fresh. We'll this time they were under cooked, the cheese wasn't melted and the were stuck together. I gave them back to Travis who has been the best worker they have at this location. The night crew here are very rude, and dirty. They will dig in their butt while walking your food out, wipe their nose with their sleeve, and the wipe that on their apron. Just ridiculous. I'm sure they've messed me out of $70.
I hate to bring skin color into this, but each time I was done this way... I noticed I was the only black person there. And there's not ONE black person that works at this location. If hate is why you guys have treated me this way. Shame on you.
Atmosphere: 5
Food: 1
Service: 1
So rude. I picked up a mobile order and I noticed after they brought my order out that there was no marinara sauce so I pressed the button to ask for some and the lady said they don’t have any (which is fine) so I asked for ranch and she said there’s some in the bag, which I responded “I’m looking in the bag and I don’t see any” and she just never said anything back and I was waiting outside and they never brought it until I saw the man that originally brought my food as he was giving someone else their order and he said “you still need the ranch”? Seriously? They had no intention on giving it to me until he saw that I was still waiting. Please don’t be in customer service if you can’t be decent.
It takes forever to get your order now. Doing a online order and setting a pickup time is pointless. You will arrive and sit for probably 15 minutes or more after checking in
Atmosphere: 2
Food: 4
Service: 2
Good food but worst service ever. Have gone to other Sonic and service was absolutely better
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Onion Rings, Tots, Fries, Double Cheeseburger
They take a long time with the order, they have very few staff
Atmosphere: 2
Food: 4
Service: 5
A large mozzarella and a medium mozzarella, and I got 1 ranch and 1 marinara....I should have taken a video because they were both as hard as a rock. 😑😒
Atmosphere: 4
Food: 2
Service: 3
Slow. Always slow. Doesn’t understand to bring drinks out with a carrier.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Usually if you purchase something, Pup cups are free. That is not the situation at this location. Also, we waited at least 15 minutes for our food that we pre-ordered in the app. Disappointed.
Atmosphere: 4
Food: 3
Service: 1
Kid-friendliness: They have a decent size playground and sand volleyball
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Sausage, Chili Cheese Fries, Tots, Fries, Lemonade, Toast, Dr Pepper, Corn Dog
This Sonic is a couple miles from my office, and the Sonic app makes it very easy for me to swing by this location for lunch, typically about once a week. The whole staff here is FANTASTIC! They are always so nice; they're fast, the food is always great, they even put two or three peppermints in the bag as if to say "we know you're sharing this food with other people," although I'm sure they know good & well I'm going to eat it all myself, they're just trying to make me think they don't know to make me feel better.
In all seriousness, I can't compliment the team here enough, they're all great and they serve great food! *two thumbs up*
Atmosphere: 5
Food: 5
Service: 5
Something seems to be missing. Could it be the cheese.
Atmosphere: 2
Food: 1
Service: 2
Edit: changed from 2 to 1 star. I keep getting awful food and service here. What's annoying to me is that I can't trust the staff to make me a sandwich or fries... Literally what they are paid to do.. so I don't eat the food I really want from the sonic that I live 1 Street away from... I miss the old sonic... The food used to be GOOD, huge patties and always hot... What happened? Isn't this place owned by someone, presumably, with a brain, the knowledge to fix everything, and I'm assuming probably losing money? If not, I have even more questions.
People are always having fun at the volleyball court, which is nice. The service here isn't the worst. But the consistency is all over the place. Is this how big the large chili cheese fries are? Seems like it should be cheaper if so... Hardly a handful of fries
Atmosphere: 3
Food: 1
Service: 1
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