Cheddar's Scratch Kitchen

Can someone tell me what’s wrong and can the workers please tell me me how this makes any sense to them?

Atmosphere: 1

Food: 1

Service: 1

Very disappointing experience. The first table they sat me in was not clean and I asked to move pretending I wanted an area that had better lighting. Didn't want to upset anyone. I asked the waitress if she forgot about me after sitting about 10-15 mins to take my order. She grinned while saying she started doing some cleaning then realized I was here waiting. Most likely texting or just doing nothing bc there was food on the carpet and the adjacent table was empty and not cleaned the entire time I was there. There was no cleaning going on at this place. No excuse since it seemed like I was the only one in the entire place at 3 in the afternoon. I ate wondering if the kitchen was just as bad and if the food was safe to eat. I got a bit disgusted and asked for my main entré to go. Yuck! I'm not going back to this location again. No sign of a manager or anyone in charge to correct this.

Atmosphere: 1

Food: 3

Service: 1

Good lunch specials.

Atmosphere: 4

Food: 3

Service: 4

Love to eat at Cheddars. This one is in Killeen, TX. I eat a sirloin steak with a baked potato and green beans. I drink unsweetened tea with the meal. I add a sweetener to the tea.

Love their food!

Atmosphere: 5

Food: 5

Service: 5

Food was really good fresh and hot

Atmosphere: 5

Food: 5

Service: 5

Awful experience when wife & I came for dinner. Long wait and the tables around us were too loud. Packed in like sardines is an understatement. The sweet tea wasn't even sweet and wasn't brewed long enough. The steaks were unfortunately not as good as they usually are. Seemed a bit tough and lacking flavor. I don't know if it was an off day for the cooks but I've ate at this location before without this many issues. The waitress was still prompt and friendly so we tipped accordingly but really hope if we ever go back, that they will be better.

Atmosphere: 3

Food: 1

Service: 3

The food here is great and so is the atmosphere but every single time I come here the silverware is dirty. Unacceptable.

Atmosphere: 5

Food: 5

Service: 5

Hailey was great

Atmosphere: 5

Food: 5

Service: 5

Ate in the bar area. Ordered lemon pepper chicken.

Atmosphere: 4

Food: 3

Service: 4

Food is always good.

Cheddar's has absolutely LOST our interest. This used to be my favorite place to dine and have a steak, but that all changed when my wife noticed hairs wrapped around her knife right after she cut up her chicken salad. The manager did say she would comp our whole meal for the evening, but also tried to argue the fact of how adamant she is with the staff about the silverware. If that was the case we would've never ran into that problem. Very unimpressed with Cheddar's. The food is too good to display this lack of service. Need to do better. We're afraid to go back. The front door is also broken so it slams and kills your ears while waiting to be seated.

Atmosphere: 3

Food: 2

Service: 2

Delicious food and excellent service!

Atmosphere: 5

Food: 5

Service: 5

We normally always have a good experience there, but today we sat there for 10 min with no one helping us or greet us. Good amount of ppl but not packed, no waiting time. After that we just left

Atmosphere: 3

Food: 3

Service: 1

This place is fantastic! The food here is always amazing, especially the Monte Cristo with a strawberry drink. My server, Tyler, was phenomenal. Upheld a standard of customer service that I wish everyone held: a great attitude, good smile, and awesome conversational skills. Looks like my new go-to spot from now on! Awesome job, Tyler!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Butter Croissants