Cracker Barrel Old Country Store

Our recent visit to Cracker Barrel started off rough — honestly, it was the worst service I’ve ever experienced. Our original server ignored our table to chat with coworkers, forgot multiple items we ordered, and we ended up waiting over two hours just to get a salad.

Thankfully, the manager came over, was very apologetic, and offered us a free meal for our next visit, which showed they truly cared about making things right. Most importantly, another server, Jaylen, stepped in even though it wasn’t his table. He not only took care of us but also managed several other tables around us, all while knowing he wouldn’t be tipped for the extra work. His professionalism, kindness, and attention to detail turned what could have been a completely negative experience into something redeemable.

If it weren’t for Jaylen and the manager’s willingness to make it right, this review would be very different. I sincerely hope Cracker Barrel recognizes employees like him, because they’re the reason guests come back.

Atmosphere: 5

Food: 5

Service: 5

the employees are so annoying

Atmosphere: 1

Food: 2

Service: 1

Terrible. The hottest plate brought out was for a toddler, too hot to touch while the cast iron skillet was cold. Chicken tasted like it was friend yesterday and reheated. Dry and bland. Unlike the grits, that were more water than grits. Ice cold sausage straight from the fridge didn’t instill confidence in the shrimp being cooked. After being sent back and returned the exact same plate 15 minutes after, everyone else was done eating, cut losses and went hungry. Not busy, no wait, no excuses. Also, the facade of the building is literally falling apart, so just as much care put into the establishment as there is the food.

Atmosphere: 2

Food: 1

Service: 2

Table was dirty and sticky. Didn't get my eggs and bacon with the pancakes so they were warm and not hot. The blueberry pancakes were wonderful! We almost left, we waited so long to be waited on. You were not busy!!! We had to wait to pay, no one was at the register nor seen on the floor stocking. We used to come frequently but not so much anymore. After this visit we will not be returning anytime soon!

Atmosphere: 2

Food: 3

Service: 2

Worst food ever, everything was burnt and overcooked. How can you serve pancakes that are black on one side and very over done on the other?

Atmosphere: 4

Food: 1

Service: 4

Our waiter needs more training, 4 adults order pancakes, we got 1 bottle of syrup. Missing food items, only 3 sets of utensils. We were 1/2 way through our meal before he brought utensils. Finally got more syrup. Missing food items (eggs) were cold. Brought us wrong check which was 80.00 vs ours being 50. He just didn't know how to multitask very well.

Atmosphere: 5

Food: 4

Service: 1

This is the first time I have had a great experience in a Cracker Barrel restaurant. The server was outstanding, the food was great, and the staff was very friendly.

Atmosphere: 4

Food: 4

Service: 5

We have been going to the Cracker Barrel in Harker Heights Texas for years, but service and food quality has definitely declined. My husband ordered a steak medium rare, and it arrived well done with a few spots of pink. Sent it back and it came back pink with some that was completely rare. The steak pieces on my hash brown casserole were overdone and almost uncuttable. Service was great and none of it was her fault. Like my sister, I will stick to only getting their chocolate cake with ice cream from now on.

Atmosphere: 4

Food: 3

Service: 5

Service was horrible! My husband’s order was wrong and I had to send my plate back also. Should have known when we got there and they walked us back to a dirty table and than looked at us to sit down and then brought us back to the front. To grab us 5 mins later to have the bus boy wipe the table for us. It was definitely an experience we are not use to for this establishment. Definitely won’t be returning soon

Atmosphere: 3

Food: 1

Service: 1

It was bad service and it was not clean there were 2 forks under and on the table

Atmosphere: 1

Food: 4

Service: 1

Every place i have been too has been better than this one. Our waiter was uncaring never checked on us. ANDlet part of our food of the plate.
Usually you get corn bread and rolls for free, we didn't get that.
The restroom where fine until you realize there is no Toilet Paper!!!

I don't know if there is a management issue or new owner but this place used to better.

Atmosphere: 4

Food: 4

Service: 2

Did not get refill on coffee, ate whole breakfast without a drink. We asked for extra syrup that never came out, and my sons eggs weren't prepared in the style he asked, new eggs came out when we done eating, he left because he had to go work. The manager deducted off the bill. Thank you!

Atmosphere: 5

Food: 3

Service: 3

The food is good but they are giving smaller portion and only give one or two biscuits or muffins... It is not how it used to be.

The bacon taste a little different the last two times I went there. I don’t like like the change. Other than that same great service and atmosphere.

Atmosphere: 5

Food: 4

Service: 5

There was a persons fork on the side of the window and under my family members chair the waitress won’t ask us if we wanted a refill and we had to pay extra for bread and another side just to not get it.

Atmosphere: 1

Food: 4

Service: 1