This used to be one of my favorite locations. The current management is garbage and their kitchen staff is laughable. I was asked to sit and wait for a manager to apply a coupon to my order because the normal cashier couldn't. So I sat. And sat. And paced. And sat. An hour and a half later, after being told it would be "a little longer" five times, the manager finally comes out and starts chatting with the evening staff who have come in to take over. I loudly sigh and he looks over and asks if I need something. After telling him that I've been waiting for a manager over a coupon, he motions me to the register and starts SCOLDING ME that my order has "been ready". Dude, I know!? He tosses my order onto the counter and throws a fit, I take it home, old and soggy that it is at that point, and find out that my order was screwed up, as usual for this location lately. I'm so fed up that I want to look up locations owned outside of my local franchise and go purchase from them so I don't have to deal with this one.
Atmosphere: 1
Food: 1
Service: 1
Allenz Strickland
I called tge pizza Hut on Pan American dr. And they stated they close their kitchen at 9:30pm. The store is supposed to be open till 10pm?
Service: 1
Michael Burgess
We were told to be there at 1:00p.m so my Son could interview for his first Job lol the manager didn’t show up. Any the staff had no clue to what was going. Very unprofessional..
Devin Isaacks
Poor piss ass excuse of customer service. The only polite person here is the shift lead with blonde hair. Everyone else has piss poor attitudes over the school lunch they have to prepare like it’s our fault yall wait to the last minute to prepare the schools lunch. The rest of us in nursing school and work are on lunch too and we would like to eat as well without the damn attitude
Atmosphere: 3
Food: 4
Service: 1
Yvette Stewart
Careful ordering pizza on the weekend from this Pizza Hut. They are busy and the delivery time is never on ti me.
Atmosphere: 3
Food: 1
Service: 1
Amber Doak
Last time we were here we got a medium hand toss and it was very good and fluffy today we got a hand tossed pizza and it was super thin,hardly and crust at all and the pizza just floppy,went in to mention it and the lady at the front just offered a remake but said it would look just like the one we got,that this is a hand toss pizza and thin crust would be much thinner,but how much thinner can it get you can see in the pic how thin the crust is it's barely any crust. Very disappointed 😞
Tawnya Roupe
My husband put in an order almost 3 hours ago and we have called several times asking what's going on. I understand things get busy but this was ridiculous. 1st time we called, we were told they were backed up..okay understandable. 2nd time, we were told the driver was on the way. 3rd time...we were told we never placed any order...now I'm pissed cuz our money was deducted from our account for the pizza. Hung up and called back. This last time when the person answered, they said they were waiting on the door dash driver. What..Really...why couldn't anyone pick up the phone and ask if we wanted to come get it. Well we did. This has been the worst experience ever and the worst customer service. Person on the phone and at the store were rude. Common curtesy goes a long way. If they would have just said in the 1st place we are really backed up would you mind doing carry out...we would have said okay. But nothing was said at first...just got told lies about the status of our order.
Service: 1
Edward Gunter
I put in request for many cinnamon rolls and a meat lover supreme, and they followed the order to the T. Thank you Pizza Hut. I would’ve been a better picture of the CB, but they didn’t make it thumbs up.
Food: 5
Service: 5
David Shores
Ordered my food and received a notice that my pizzas were to be ready 45 minutes. I didn’t get my two pizzas until a total of 1hr 20min even after I pre-tipped them.
Atmosphere: 2
Food: 5
Service: 1
Robert Smith
My last few visits have been spectacular, I hope nothing changes! The kitchen knows exactly what they're doing and they're consistent. The front of house is welcoming and pleasant.
This pizza place is amazing. They were so accommodating for my soccer U8 team. I needed pizzas before they were even open and they did it early for my players. The pizza is great and the management and team are awesome. Thank you from Harker Heights U8 Eagles soccer team! Our last game of the season I did a pizza party for the rewards ceremony for the players.
Parking: Very large parking and they have disable parking and it’s so easy to get in and out of the parking lot. Great location.
Kid-friendliness: They always take care of the kids, from reading to team sports they will go above and beyond to get pizza to kids!
Wheelchair accessibility: Yes very easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Sonja Haupt
Service today was quick and everything was fresh
Hawni Meyer
My husband has been on thick kick to eat at a sit in Pizza Hut to relive childhood memories or something! ? After reading the reviews I was nervous and I had the lowest expectations. I tend to be a bit particular about cleanliness and my food. I was pleasantly surprised with the cleanliness as soon as I walked in. The customer service was AMAZING! Better than the customer service we get at regular restaurants in the area. The food came out quickly and was perfect, I should’ve taken a picture. Again, the customer service was great by the young men who brought our food out! Don’t be discouraged by the reviews. Best Pizza Hut I’ve had in years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
W Selby
I ordered double pepperoni. Wow.
Amelia Campbell
I recently placed an order inside pizza hut, and had the opportunity to see how horrible management is.As a manager/assistant manager it is never okay to berate your employees. When your customers are able to hear how vulgar and disrespectful you are to the people that carry your company, it is not a good look. I was able to witness two managers who I believe are named, Josh and Vanessa, verbally humiliate multiple of their employees. Until management is able to speak to their employees as people, I will not be returning and will be recommending any other pizza place.
This used to be one of my favorite locations. The current management is garbage and their kitchen staff is laughable. I was asked to sit and wait for a manager to apply a coupon to my order because the normal cashier couldn't. So I sat. And sat. And paced. And sat. An hour and a half later, after being told it would be "a little longer" five times, the manager finally comes out and starts chatting with the evening staff who have come in to take over. I loudly sigh and he looks over and asks if I need something. After telling him that I've been waiting for a manager over a coupon, he motions me to the register and starts SCOLDING ME that my order has "been ready". Dude, I know!? He tosses my order onto the counter and throws a fit, I take it home, old and soggy that it is at that point, and find out that my order was screwed up, as usual for this location lately. I'm so fed up that I want to look up locations owned outside of my local franchise and go purchase from them so I don't have to deal with this one.
Atmosphere: 1
Food: 1
Service: 1
I called tge pizza Hut on Pan American dr. And they stated they close their kitchen at 9:30pm. The store is supposed to be open till 10pm?
Service: 1
We were told to be there at 1:00p.m so my
Son could interview for his first
Job lol the manager didn’t show up.
Any the staff had no clue to what was going. Very unprofessional..
Poor piss ass excuse of customer service. The only polite person here is the shift lead with blonde hair. Everyone else has piss poor attitudes over the school lunch they have to prepare like it’s our fault yall wait to the last minute to prepare the schools lunch. The rest of us in nursing school and work are on lunch too and we would like to eat as well without the damn attitude
Atmosphere: 3
Food: 4
Service: 1
Careful ordering pizza on the weekend from this Pizza Hut. They are busy and the delivery time is never on ti me.
Atmosphere: 3
Food: 1
Service: 1
Last time we were here we got a medium hand toss and it was very good and fluffy today we got a hand tossed pizza and it was super thin,hardly and crust at all and the pizza just floppy,went in to mention it and the lady at the front just offered a remake but said it would look just like the one we got,that this is a hand toss pizza and thin crust would be much thinner,but how much thinner can it get you can see in the pic how thin the crust is it's barely any crust. Very disappointed 😞
My husband put in an order almost 3 hours ago and we have called several times asking what's going on. I understand things get busy but this was ridiculous. 1st time we called, we were told they were backed up..okay understandable. 2nd time, we were told the driver was on the way. 3rd time...we were told we never placed any order...now I'm pissed cuz our money was deducted from our account for the pizza. Hung up and called back. This last time when the person answered, they said they were waiting on the door dash driver. What..Really...why couldn't anyone pick up the phone and ask if we wanted to come get it. Well we did. This has been the worst experience ever and the worst customer service. Person on the phone and at the store were rude. Common curtesy goes a long way. If they would have just said in the 1st place we are really backed up would you mind doing carry out...we would have said okay. But nothing was said at first...just got told lies about the status of our order.
Service: 1
I put in request for many cinnamon rolls and a meat lover supreme, and they followed the order to the T. Thank you Pizza Hut. I would’ve been a better picture of the CB, but they didn’t make it thumbs up.
Food: 5
Service: 5
Ordered my food and received a notice that my pizzas were to be ready 45 minutes. I didn’t get my two pizzas until a total of 1hr 20min even after I pre-tipped them.
Atmosphere: 2
Food: 5
Service: 1
My last few visits have been spectacular, I hope nothing changes! The kitchen knows exactly what they're doing and they're consistent. The front of house is welcoming and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This pizza place is amazing. They were so accommodating for my soccer U8 team. I needed pizzas before they were even open and they did it early for my players. The pizza is great and the management and team are awesome. Thank you from Harker Heights U8 Eagles soccer team! Our last game of the season I did a pizza party for the rewards ceremony for the players.
Parking: Very large parking and they have disable parking and it’s so easy to get in and out of the parking lot. Great location.
Kid-friendliness: They always take care of the kids, from reading to team sports they will go above and beyond to get pizza to kids!
Wheelchair accessibility: Yes very easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Service today was quick and everything was fresh
My husband has been on thick kick to eat at a sit in Pizza Hut to relive childhood memories or something! ? After reading the reviews I was nervous and I had the lowest expectations. I tend to be a bit particular about cleanliness and my food. I was pleasantly surprised with the cleanliness as soon as I walked in. The customer service was AMAZING! Better than the customer service we get at regular restaurants in the area. The food came out quickly and was perfect, I should’ve taken a picture. Again, the customer service was great by the young men who brought our food out! Don’t be discouraged by the reviews. Best Pizza Hut I’ve had in years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
I ordered double pepperoni. Wow.
I recently placed an order inside pizza hut, and had the opportunity to see how horrible management is.As a manager/assistant manager it is never okay to berate your employees. When your customers are able to hear how vulgar and disrespectful you are to the people that carry your company, it is not a good look. I was able to witness two managers who I believe are named, Josh and Vanessa, verbally humiliate multiple of their employees. Until management is able to speak to their employees as people, I will not be returning and will be recommending any other pizza place.
Atmosphere: 1
Service: 1
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