We order from them every Saturday night but tonight the pizza was better than ever!!! Absolutely delicious!! Kudos to the new manager and the cooks!!
Food: 5
Service: 5
Jennifer Garcia
Came in at around 7:50 to order a pizza for my daughter and I. The manager in duty was super professional, respectful, and attentive. Helped me get the right pizza. Accommodated our order when there was an error. We didn’t even ask he was just super helpful. And I appreciate that. Thank you Michael
Atmosphere: 5
Food: 5
Service: 5
Phillip McCloud
I attempted to place an order on the Pizza Hut website, and after adding an extra pizza, I attempted to remove it. Unfortunately, when I tried to process the order, it still displayed the original error from when I was placing the order and prompted me to call in my order instead. I did call in my order. That order was delivered. My bank statement this morning showed that Pizza Hut charged me twice. Pizza Hut charged me once for the order I received and was happy with, and also for the order that I was informed had an error during processing. The incorrect charge totaled $104.92. When I contacted the store manager today, he refused to talk to me, saying that the website and the store were separate, and told me to call the CS on the website. I was only able to initiate an online chat, but the CS rep that was chatting with me closed the chat because I'm slow at typing on a cell phone. But I was told that I was free to initiate another chat. Never, ever will I order from Pizza Hut again. NEVER!!!
The issue is still not resolved.
Atmosphere: 1
Food: 3
Service: 1
Tony 2nd
I was blown away by how clean and tidy this restaurant was. I was greeted immediately and asked for my order. Every team member who checked in made sure I was taken care of while I waited. The food was fantastic and not overly greasy nor well done. I had given up on Pizza Hut nationwide, because of consistently bad experiences, but the Harker Heights location has given me new hope. The crew there is solid and I will bring my business back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Build Your Own
Kim Pierce
Great pizza very pleasant delivery driver as always. Please get Candian Bacon back,it's my favorite
Lenora Gonzalez
Got the kids free personal pizzas from the book it app
Atmosphere: 5
Food: 5
Service: 5
Chris Gardner
Can't go wrong with the hut!
Atmosphere: 5
Food: 5
Service: 5
G. Ellis
Undercooked Pizza and was cold in the middle. Crust was not even cooked, ended up having to throw the whole pizza away just to not get sick!
Atmosphere: 5
Food: 1
Service: 5
Cathy
This used to be one of my favorite locations. The current management is garbage and their kitchen staff is laughable. I was asked to sit and wait for a manager to apply a coupon to my order because the normal cashier couldn't. So I sat. And sat. And paced. And sat. An hour and a half later, after being told it would be "a little longer" five times, the manager finally comes out and starts chatting with the evening staff who have come in to take over. I loudly sigh and he looks over and asks if I need something. After telling him that I've been waiting for a manager over a coupon, he motions me to the register and starts SCOLDING ME that my order has "been ready". Dude, I know!? He tosses my order onto the counter and throws a fit, I take it home, old and soggy that it is at that point, and find out that my order was screwed up, as usual for this location lately. I'm so fed up that I want to look up locations owned outside of my local franchise and go purchase from them so I don't have to deal with this one.
Atmosphere: 1
Food: 1
Service: 1
Allenz Strickland
I called tge pizza Hut on Pan American dr. And they stated they close their kitchen at 9:30pm. The store is supposed to be open till 10pm?
We were told to be there at 1:00p.m so my Son could interview for his first Job lol the manager didn’t show up. Any the staff had no clue to what was going. Very unprofessional..
Devin Isaacks
Poor piss ass excuse of customer service. The only polite person here is the shift lead with blonde hair. Everyone else has piss poor attitudes over the school lunch they have to prepare like it’s our fault yall wait to the last minute to prepare the schools lunch. The rest of us in nursing school and work are on lunch too and we would like to eat as well without the damn attitude
Atmosphere: 3
Food: 4
Service: 1
Yvette Stewart
Careful ordering pizza on the weekend from this Pizza Hut. They are busy and the delivery time is never on ti me.
We order from them every Saturday night but tonight the pizza was better than ever!!! Absolutely delicious!! Kudos to the new manager and the cooks!!
Food: 5
Service: 5
Came in at around 7:50 to order a pizza for my daughter and I. The manager in duty was super professional, respectful, and attentive. Helped me get the right pizza. Accommodated our order when there was an error. We didn’t even ask he was just super helpful. And I appreciate that. Thank you Michael
Atmosphere: 5
Food: 5
Service: 5
I attempted to place an order on the Pizza Hut website, and after adding an extra pizza, I attempted to remove it. Unfortunately, when I tried to process the order, it still displayed the original error from when I was placing the order and prompted me to call in my order instead. I did call in my order. That order was delivered. My bank statement this morning showed that Pizza Hut charged me twice. Pizza Hut charged me once for the order I received and was happy with, and also for the order that I was informed had an error during processing. The incorrect charge totaled $104.92. When I contacted the store manager today, he refused to talk to me, saying that the website and the store were separate, and told me to call the CS on the website. I was only able to initiate an online chat, but the CS rep that was chatting with me closed the chat because I'm slow at typing on a cell phone. But I was told that I was free to initiate another chat. Never, ever will I order from Pizza Hut again. NEVER!!!
The issue is still not resolved.
Atmosphere: 1
Food: 3
Service: 1
I was blown away by how clean and tidy this restaurant was. I was greeted immediately and asked for my order. Every team member who checked in made sure I was taken care of while I waited. The food was fantastic and not overly greasy nor well done. I had given up on Pizza Hut nationwide, because of consistently bad experiences, but the Harker Heights location has given me new hope. The crew there is solid and I will bring my business back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Build Your Own
Great pizza very pleasant delivery driver as always. Please get Candian Bacon back,it's my favorite
Got the kids free personal pizzas from the book it app
Atmosphere: 5
Food: 5
Service: 5
Can't go wrong with the hut!
Atmosphere: 5
Food: 5
Service: 5
Undercooked Pizza and was cold in the middle. Crust was not even cooked, ended up having to throw the whole pizza away just to not get sick!
Atmosphere: 5
Food: 1
Service: 5
This used to be one of my favorite locations. The current management is garbage and their kitchen staff is laughable. I was asked to sit and wait for a manager to apply a coupon to my order because the normal cashier couldn't. So I sat. And sat. And paced. And sat. An hour and a half later, after being told it would be "a little longer" five times, the manager finally comes out and starts chatting with the evening staff who have come in to take over. I loudly sigh and he looks over and asks if I need something. After telling him that I've been waiting for a manager over a coupon, he motions me to the register and starts SCOLDING ME that my order has "been ready". Dude, I know!? He tosses my order onto the counter and throws a fit, I take it home, old and soggy that it is at that point, and find out that my order was screwed up, as usual for this location lately. I'm so fed up that I want to look up locations owned outside of my local franchise and go purchase from them so I don't have to deal with this one.
Atmosphere: 1
Food: 1
Service: 1
I called tge pizza Hut on Pan American dr. And they stated they close their kitchen at 9:30pm. The store is supposed to be open till 10pm?
Service: 1
Restaurantji Recommends
My go too pizza hut in the area!
Atmosphere: 5
Food: 5
Service: 5
Best pizza ever.
Recommended dishes: Broken Heart Pizza, Veggie Pizza Breadsticks with Cheese Alfredo Pasta, Boneless Wings
We were told to be there at 1:00p.m so my
Son could interview for his first
Job lol the manager didn’t show up.
Any the staff had no clue to what was going. Very unprofessional..
Poor piss ass excuse of customer service. The only polite person here is the shift lead with blonde hair. Everyone else has piss poor attitudes over the school lunch they have to prepare like it’s our fault yall wait to the last minute to prepare the schools lunch. The rest of us in nursing school and work are on lunch too and we would like to eat as well without the damn attitude
Atmosphere: 3
Food: 4
Service: 1
Careful ordering pizza on the weekend from this Pizza Hut. They are busy and the delivery time is never on ti me.
Atmosphere: 3
Food: 1
Service: 1
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