Shipley Do-Nuts

My recommendation: call ahead before ordering online or go to Top Donut.

I’ve been to this location a few times. I like their food and they were nice before. Yesterday I spoke with people who contradicted my previous impressions.

I put in an order for two dozen donuts and a dozen kolaches on Monday evening for an event (I did put the order in relatively late, but my pick up was at 0800 and they open at 0500. I figured that was enough time for them to either tell me they couldn’t fulfill the order or that they needed to reschedule). I parked in front of the store at 0830. There was a sign that said “closed for maintenance”. There were folks in the store and they let me in. I explained that I ordered and paid for $80 worth of food and they couldn’t pretend to have any empathy for me. I know, I know. It’s just donuts, but a sincere apology and way forward would have helped me get over it in the moment. I received blank stares and “we don’t have anything, the fryers are down” and “you’ll have to cancel the order yourself”. Could my order have been transferred to another store? Could they have at least sent me an email or given me a call? One person did say “sorry about that”, that matters, sure. His apology without action only said to me, however, “sorry, but your problems are your problems even if I created one specifically for you. I have zero solutions and no interest in even attempting to find one for you”.

Maybe they were having a bad day, but I do not believe their reactions were an example of treating others how they would like to be treated.

Now I get to wait for the charge to officially publish to my bank account and then dispute the charge. I won’t be able to come back to this store again.

Atmosphere: 1

Food: 5

Service: 1

They were a lifesaver for preparing 10 dozen Kolaches and 6 jugs of hot coffee for a last minute event to feed 100 soldiers. I will always love this Shipleys location and I recommend to everyone! Their food is delicious and freshly baked!

Atmosphere: 5

Food: 5

Service: 5

We really enjoyed their freshly made 🍩 🍩 🍩.

Atmosphere: 5

Food: 5

Service: 5

Yays were greasy and flat. Cheese inside the kolache wasn’t melted at all. Forgot two items in my order.

Atmosphere: 3

Food: 2

Service: 3

Walked in excited to get donuts, they looked fine but the rancid bathroom smell was way too much & completely unbearable. The employee also didn’t acknowledge or greet us but that’s small potatoes to the smell of feces that engulfs you.

Atmosphere: 1

Service: 1

Don’t really think of an atmosphere seeing as you’re just supposed to pick up your food and go. However, their donuts are great.

Food: 5

Service: 5

Recommended dishes: Donut Holes, Glazed Donuts

This is are go to every week for kolachs and donuts for the family. Every Friday during school this is where we go for breakfast before school. It is a treat I do for my daughters.

Parking: Plenty of parking but make sure you use parking break because it is a little slanted down hill. Not even parking lot

Kid-friendliness: This is our Friday breakfast for the kids

Wheelchair accessibility: Parking right up front

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut Holes, Sausage with Cheese Kolache, Glazed Donuts, Apple Fritter

Great!

Atmosphere: 5

Food: 5

Service: 5

I miss this place! Something about these coconut donuts ?❤️?

Atmosphere: 5

Food: 5

Service: 5

Love going here for the kolochies and the rewards program started is awsome

Atmosphere: 5

Food: 5

Service: 5

They have the BEST do-nuts in town and they also have the most friendly staff!!! And when I do go inside to make my order the restaurant is always clean!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut Holes, Glazed Donuts, Apple Fritter

Parking: Difficult to get up and down the steep hill without scratching the bottom of your car but plenty of parking.

Wheelchair accessibility: The inside is wheelchair accessible but the door to the building does not have a button and is difficult to open and get in.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut Holes, Glazed Donuts, Doughnut

Amazing local donuts and coffee options. Quick friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Butterfly Roll, Cinnamon Roll, Glazed Donuts, Doughnut

This was my first time ever going to a Shipley's and I was not disappointed. I went to get 2 dozen assorted donuts for a promotion ceremony. The workers were very kind and the donuts were very fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Hey, Owner, you need to fire your entire staff and start over. Whatever you're doing isn't working. Like I said, fire them all and start over with a new staff. Come to think ? maybe the entire problem is you. Shipleys Corp should SHUT YOU DOWN. Take away your business.

Atmosphere: 1

Food: 1

Service: 1