It was taco bell... what can one say. You like it or you do not. Store not super dirty or anything.
Atmosphere: 3
Food: 4
Service: 3
Resa
Every single time without fail my order is messed up or something is missing. I order chips and guacamole with my combo and they only give me chips. I order a side of any kind of sauce I NEVER get it. If I order extra anything I never get it. The food is good but I have not had a correct order since this place opened.
Atmosphere: 4
Food: 5
Service: 2
Sunkissed Mother
Ordered online and picked up through the window, we asked the young ladies at the window to confirm the order since it looked incorrect, we were rudely told that they can't change it... that's not what we asked. Now we end up paying for 4 nachos and she said it was called 4 loaded nachos. Rude and unhelpful and food was sloppily put together. Disgusting and I will never be back. Thanks for nothing.
Atmosphere: 1
Food: 2
Service: 1
Venicia S.
Very cold inside. But the staff was polite!
Atmosphere: 4
Food: 5
Service: 5
Graylen
cold and dirty inside the store. staff not very friendly
Atmosphere: 1
Food: 4
Service: 2
jorge torres
Freezing us out!!! I went inside at 7:36pm and it was so cold i could see my breath! I looked it up, so it must've been at 45°f/7.2°c on avg or COLDER. When i asked the staff, she said is was to dry the tables. But when i asked further she said its been like that all day, stating the thermostat only has 2 options: hot or cold. We were basically forced to eat outside because of this.
Atmosphere: 1
Food: 5
Service: 2
John Metcalf
My daughter and I approached the counter to order our food from the worker that was at the counter. He quickly informed us that we needed to use the computer to order because the workers don’t take the orders. Taco Bell is becoming a cold impersonal place where you only deal with computers. Customer service is disappearing and interacting with friendly workers is a thing of the past.
Cyndi Lockhart
Barely any filling in our food
Atmosphere: 1
Food: 1
Service: 1
Makenna Yahnel
I was in the drive through and the lady was being quite obnoxious branding me because I asked for a drink for the happy hour and she said what size and I said normal and she raised her voice saying what size again and I said however it comes for the happy hour
Atmosphere: 2
Food: 5
Service: 1
Barb Bednar
I just drove through, but they were happy and helpful.
The service was sooooo horrible I had cold hard fries I asked for fresh ones and threw my bag away because they woman at the register said throw it away they will give me fresh food. I threw it away and when I received my bag only fries were in the bag I asked for the cheese as well. The woman with red hair and face piercing yelled at me and said You Said The Fries! I replied back I was told to throw it away and she yelled back why would you throw it away and the other young girl at the front with low bun made a comment and said that doesn’t make sense why would you throw it away and laughed and walked off. At that point I was irritated and ready to go I wish I would’ve asked for manager but the customer service sucks they rush you and get mad when they make a mistake. They all need to be fired and replaced and not work if they’re not going to be nice and communicate effectively. Will not be coming back at all so sad it’s just tacobell why be rude.
Atmosphere: 1
Food: 1
Service: 1
Steven Mungia
Really I ordered all this food and you guys really gave me one hot sauce packet lol .. how can I get my money back for the stuff I didn’t order
Kelli Phillips
Ordered 2 crunchy taco supremes which I didn't get and extra beef in a regular crunchy taco (charged me for it) but didn't get. Called the store, it rang eight times and then someone hung up. I went back and told them and they said no problem. They handed me the bag, I drove home and when I opened my taco supreme there was only a regular taco, no sour creme! Wow, how hard can it be? The woman at the window was super nice and apologetic but she only handed me the bag. She didn't make the tacos but she bears the brunt of frustration! It is not fair. The person that just made my food could not even make 2 taco supremes. I am very disappointed but not suprised. No one wants to do their job or acknowledge their mistakes, they just want their check! Makes me sad to see what we accept today as ok because some person may get offended for being told to just "do their job". Have some pride in yourself. Strive to do better, always!
Atmosphere: 2
Food: 2
Service: 2
Matthew Stevens
Just rude, they talk down to people and get an attitude when you ask for something. I watch them do this to other before doing it to myself.
Atmosphere: 1
Food: 1
Service: 1
Running Deep
I wouldn’t say we were regulars, but every once in a while, we used to stop by Taco Bell for a quick meal, especially when on the road. It’s been some time since we’ve last went, and I must say that we were very disappointed with our visit on Monday late afternoon. I acknowledge that all restaurants, including fast food places, must deal with rising prices, and unfortunately as prices go up, serving sizes seem to go down. We were shocked at how much Taco Bell has changed and really feel at this point; it is not good value for your money. Plus, outstanding customer service can go a long way in helping a restaurant, but it really didn’t seem like the people working at this location were happy with their job and we didn’t feel valued as a customer. When we asked the woman taking our order if the new dipping burritos were good, she told us that she didn’t know, because she doesn’t eat it.
I got the Steak Grilled Cheese Burrito Combo, that comes with a Beef Taco and a large drink in addition to the burrito. The combo is almost $10, and you would have to spend an extra 90 cents to get a taco supreme, which I didn’t do. The burrito was basically the same size as the taco, and it was mostly just tortilla with very little filling. The taco had a little meat with some questionable lettuce and a pinch of cheese. My wife got the Discovery Luxe Box with Steak Cheesy Dipping Burritos. Again, the small burritos were mostly tortilla with very little filling and her tacos were just as disappointing as mine was. I included photos so you can decide for yourself.
I’m sure that the fast-food business is tough, but in my opinion, Taco Bell has cut a lot of corners when it comes to food quantity, and it’s no longer worth the money. I hope this is a local problem at this Harker Heights store, but we won’t be trying any others to compare. Sadly, we are done with Taco Bell.
It was taco bell... what can one say. You like it or you do not. Store not super dirty or anything.
Atmosphere: 3
Food: 4
Service: 3
Every single time without fail my order is messed up or something is missing. I order chips and guacamole with my combo and they only give me chips. I order a side of any kind of sauce I NEVER get it. If I order extra anything I never get it. The food is good but I have not had a correct order since this place opened.
Atmosphere: 4
Food: 5
Service: 2
Ordered online and picked up through the window, we asked the young ladies at the window to confirm the order since it looked incorrect, we were rudely told that they can't change it... that's not what we asked. Now we end up paying for 4 nachos and she said it was called 4 loaded nachos. Rude and unhelpful and food was sloppily put together. Disgusting and I will never be back. Thanks for nothing.
Atmosphere: 1
Food: 2
Service: 1
Very cold inside. But the staff was polite!
Atmosphere: 4
Food: 5
Service: 5
cold and dirty inside the store. staff not very friendly
Atmosphere: 1
Food: 4
Service: 2
Freezing us out!!! I went inside at 7:36pm and it was so cold i could see my breath! I looked it up, so it must've been at 45°f/7.2°c on avg or COLDER. When i asked the staff, she said is was to dry the tables. But when i asked further she said its been like that all day, stating the thermostat only has 2 options: hot or cold. We were basically forced to eat outside because of this.
Atmosphere: 1
Food: 5
Service: 2
My daughter and I approached the counter to order our food from the worker that was at the counter. He quickly informed us that we needed to use the computer to order because the workers don’t take the orders. Taco Bell is becoming a cold impersonal place where you only deal with computers. Customer service is disappearing and interacting with friendly workers is a thing of the past.
Barely any filling in our food
Atmosphere: 1
Food: 1
Service: 1
I was in the drive through and the lady was being quite obnoxious branding me because I asked for a drink for the happy hour and she said what size and I said normal and she raised her voice saying what size again and I said however it comes for the happy hour
Atmosphere: 2
Food: 5
Service: 1
I just drove through, but they were happy and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
Restaurantji Recommends
The service was sooooo horrible I had cold hard fries I asked for fresh ones and threw my bag away because they woman at the register said throw it away they will give me fresh food. I threw it away and when I received my bag only fries were in the bag I asked for the cheese as well. The woman with red hair and face piercing yelled at me and said You Said The Fries! I replied back I was told to throw it away and she yelled back why would you throw it away and the other young girl at the front with low bun made a comment and said that doesn’t make sense why would you throw it away and laughed and walked off. At that point I was irritated and ready to go I wish I would’ve asked for manager but the customer service sucks they rush you and get mad when they make a mistake. They all need to be fired and replaced and not work if they’re not going to be nice and communicate effectively. Will not be coming back at all so sad it’s just tacobell why be rude.
Atmosphere: 1
Food: 1
Service: 1
Really I ordered all this food and you guys really gave me one hot sauce packet lol .. how can I get my money back for the stuff I didn’t order
Ordered 2 crunchy taco supremes which I didn't get and extra beef in a regular crunchy taco (charged me for it) but didn't get. Called the store, it rang eight times and then someone hung up. I went back and told them and they said no problem. They handed me the bag, I drove home and when I opened my taco supreme there was only a regular taco, no sour creme! Wow, how hard can it be? The woman at the window was super nice and apologetic but she only handed me the bag. She didn't make the tacos but she bears the brunt of frustration! It is not fair. The person that just made my food could not even make 2 taco supremes. I am very disappointed but not suprised. No one wants to do their job or acknowledge their mistakes, they just want their check! Makes me sad to see what we accept today as ok because some person may get offended for being told to just "do their job". Have some pride in yourself. Strive to do better, always!
Atmosphere: 2
Food: 2
Service: 2
Just rude, they talk down to people and get an attitude when you ask for something. I watch them do this to other before doing it to myself.
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t say we were regulars, but every once in a while, we used to stop by Taco Bell for a quick meal, especially when on the road. It’s been some time since we’ve last went, and I must say that we were very disappointed with our visit on Monday late afternoon. I acknowledge that all restaurants, including fast food places, must deal with rising prices, and unfortunately as prices go up, serving sizes seem to go down. We were shocked at how much Taco Bell has changed and really feel at this point; it is not good value for your money. Plus, outstanding customer service can go a long way in helping a restaurant, but it really didn’t seem like the people working at this location were happy with their job and we didn’t feel valued as a customer. When we asked the woman taking our order if the new dipping burritos were good, she told us that she didn’t know, because she doesn’t eat it.
I got the Steak Grilled Cheese Burrito Combo, that comes with a Beef Taco and a large drink in addition to the burrito. The combo is almost $10, and you would have to spend an extra 90 cents to get a taco supreme, which I didn’t do. The burrito was basically the same size as the taco, and it was mostly just tortilla with very little filling. The taco had a little meat with some questionable lettuce and a pinch of cheese. My wife got the Discovery Luxe Box with Steak Cheesy Dipping Burritos. Again, the small burritos were mostly tortilla with very little filling and her tacos were just as disappointing as mine was. I included photos so you can decide for yourself.
I’m sure that the fast-food business is tough, but in my opinion, Taco Bell has cut a lot of corners when it comes to food quantity, and it’s no longer worth the money. I hope this is a local problem at this Harker Heights store, but we won’t be trying any others to compare. Sadly, we are done with Taco Bell.
Atmosphere: 3
Food: 1
Service: 1
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