Ordered 2 crunchy taco supremes which I didn't get and extra beef in a regular crunchy taco (charged me for it) but didn't get. Called the store, it rang eight times and then someone hung up. I went back and told them and they said no problem. They handed me the bag, I drove home and when I opened my taco supreme there was only a regular taco, no sour creme! Wow, how hard can it be? The woman at the window was super nice and apologetic but she only handed me the bag. She didn't make the tacos but she bears the brunt of frustration! It is not fair. The person that just made my food could not even make 2 taco supremes. I am very disappointed but not suprised. No one wants to do their job or acknowledge their mistakes, they just want their check! Makes me sad to see what we accept today as ok because some person may get offended for being told to just "do their job". Have some pride in yourself. Strive to do better, always!
Atmosphere: 2
Food: 2
Service: 2
Matthew Stevens
Just rude, they talk down to people and get an attitude when you ask for something. I watch them do this to other before doing it to myself.
Atmosphere: 1
Food: 1
Service: 1
Running Deep
I wouldn’t say we were regulars, but every once in a while, we used to stop by Taco Bell for a quick meal, especially when on the road. It’s been some time since we’ve last went, and I must say that we were very disappointed with our visit on Monday late afternoon. I acknowledge that all restaurants, including fast food places, must deal with rising prices, and unfortunately as prices go up, serving sizes seem to go down. We were shocked at how much Taco Bell has changed and really feel at this point; it is not good value for your money. Plus, outstanding customer service can go a long way in helping a restaurant, but it really didn’t seem like the people working at this location were happy with their job and we didn’t feel valued as a customer. When we asked the woman taking our order if the new dipping burritos were good, she told us that she didn’t know, because she doesn’t eat it.
I got the Steak Grilled Cheese Burrito Combo, that comes with a Beef Taco and a large drink in addition to the burrito. The combo is almost $10, and you would have to spend an extra 90 cents to get a taco supreme, which I didn’t do. The burrito was basically the same size as the taco, and it was mostly just tortilla with very little filling. The taco had a little meat with some questionable lettuce and a pinch of cheese. My wife got the Discovery Luxe Box with Steak Cheesy Dipping Burritos. Again, the small burritos were mostly tortilla with very little filling and her tacos were just as disappointing as mine was. I included photos so you can decide for yourself.
I’m sure that the fast-food business is tough, but in my opinion, Taco Bell has cut a lot of corners when it comes to food quantity, and it’s no longer worth the money. I hope this is a local problem at this Harker Heights store, but we won’t be trying any others to compare. Sadly, we are done with Taco Bell.
Atmosphere: 3
Food: 1
Service: 1
heather peak
Old lady at the drive through was rude. And when I asked for a cup of ice she gave me 1/3 cup of ice and acted like I was bothering her, then she got my oder wrong and I asked her nicely if she could make it a steak cantina bowl and she argued with me... also I got not even 5 prices of steak to go in the bowl. Wth? I spent 9 dollars for it and it's not even gonna feel me up. Don't go here when that lady is working she will screw you then argue. 0 stars
Atmosphere: 1
Food: 1
Service: 1
Stephen Oberman
I recently visited the Taco Bell in Harker Heights, and I was extremely disappointed. The main issue was the lack of sauce. I ordered several items, and none of them came with the sauce packets I specifically requested. Without the sauce, the food was bland and dry. It really ruined the whole experience for me. I hope they can address this issue, but until then, I can't recommend this location. If they don’t respect their customers , I’d rather they’d be upfront about it. Thankfully the Taco Bell I frequent has given extra in the past so I will ensure they get all the love attention and gratuity they deserve. I hope you get a mystery shopper tomorrow and Burger King buys out your vacant property after you inevitably get shut down
Atmosphere: 1
Food: 1
Service: 1
John Pike
Took almost 15 minutes just to place my order. Once someone came to the front, she seamed exactly upset the I was there. The owner really should rethink who’s managing this store.
Atmosphere: 1
Food: 2
Service: 1
Shane Kneeream
I'm so happy that I spent 40 dollars on a half assed order in literally every aspect. Can't wait to eat my GRILLED CHEESE steak burrito, with NO GRILLED CHEESE. Also cannot wait to eat my Cheesy DIPPING burrito with NO DIP. Also can't forget the geniuses that put a seal on the lid that seals JUST THE STRAW HOLE but doesn't go far enough down to secure the whole drink so it then proves completely useless just like it was to put plastic on the keypad and not replace it per customer during covid. I love how well ran it is. Like they found the dumbest person possible off the street and said "YOURE NOW A MANAGER". The prices went up and the portions went down.
Atmosphere: 2
Food: 2
Service: 1
C Anthony
My family and I went here today about 1330, picked this location because it's close to our home. We had the most awful customer service and the food was terribly made. no tomatoes on the Mexican pizza and the cinna stix had no sugar or cinnamon on them. Tasted fried and that was it. The cashier had a very negative demeanor. The manager on duty seemed to be overwhelmed with even the smallest inconvenience. Hope others have a more posative experience.
Atmosphere: 2
Food: 4
Service: 1
Fidel_ cashflo116
Rude employees. Bad experience, I made an online order only to arrive to 15 cars in line of the drive thru. I called inside the store that had no one inside. The woman who answers tells me to wait in line cuz it’s fast… so after waiting 35 min to get my food I get a cold wrong order. I will never come to this location again!
Atmosphere: 1
Food: 3
Service: 1
Dean Brunn
The meat was cold on the chicken cantina bowl and the gordita supreme
It's 130 in thr afternoon and the lobby is empty. Every table was disgusting. Not one table was clean.was unable to find a seat to eat without my wife and I to wipe it down.
James Fischer
Clean restaurant with no unpleasant smell that I have experienced at other Taco Bell locations. They got the order correct, which is also better than other restaurants I have been to recently. Food was still hot when I got it home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Autumn King
Omg ? I ordered 2 taco double stack tacos and the clerk was absolutely intimidating and scary. She said they had none of that and kept instructing me to precisely request my order or I wasn’t getting it. “Wow” After sitting in line for 20 minutes I ordered the double stack wrap and received something very different. We are not located in the hood and we are way too old to be talked down to by an overly aggressive Taco Bell worker. We won’t be visiting there any too soon and will be talking to family and friends. Again, if I didn’t already say it, shame on you!!!
Audy Nego
Ordered the meximelt they forgot the most important component of it the melt they need training on how to make them
Ordered 2 crunchy taco supremes which I didn't get and extra beef in a regular crunchy taco (charged me for it) but didn't get. Called the store, it rang eight times and then someone hung up. I went back and told them and they said no problem. They handed me the bag, I drove home and when I opened my taco supreme there was only a regular taco, no sour creme! Wow, how hard can it be? The woman at the window was super nice and apologetic but she only handed me the bag. She didn't make the tacos but she bears the brunt of frustration! It is not fair. The person that just made my food could not even make 2 taco supremes. I am very disappointed but not suprised. No one wants to do their job or acknowledge their mistakes, they just want their check! Makes me sad to see what we accept today as ok because some person may get offended for being told to just "do their job". Have some pride in yourself. Strive to do better, always!
Atmosphere: 2
Food: 2
Service: 2
Just rude, they talk down to people and get an attitude when you ask for something. I watch them do this to other before doing it to myself.
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t say we were regulars, but every once in a while, we used to stop by Taco Bell for a quick meal, especially when on the road. It’s been some time since we’ve last went, and I must say that we were very disappointed with our visit on Monday late afternoon. I acknowledge that all restaurants, including fast food places, must deal with rising prices, and unfortunately as prices go up, serving sizes seem to go down. We were shocked at how much Taco Bell has changed and really feel at this point; it is not good value for your money. Plus, outstanding customer service can go a long way in helping a restaurant, but it really didn’t seem like the people working at this location were happy with their job and we didn’t feel valued as a customer. When we asked the woman taking our order if the new dipping burritos were good, she told us that she didn’t know, because she doesn’t eat it.
I got the Steak Grilled Cheese Burrito Combo, that comes with a Beef Taco and a large drink in addition to the burrito. The combo is almost $10, and you would have to spend an extra 90 cents to get a taco supreme, which I didn’t do. The burrito was basically the same size as the taco, and it was mostly just tortilla with very little filling. The taco had a little meat with some questionable lettuce and a pinch of cheese. My wife got the Discovery Luxe Box with Steak Cheesy Dipping Burritos. Again, the small burritos were mostly tortilla with very little filling and her tacos were just as disappointing as mine was. I included photos so you can decide for yourself.
I’m sure that the fast-food business is tough, but in my opinion, Taco Bell has cut a lot of corners when it comes to food quantity, and it’s no longer worth the money. I hope this is a local problem at this Harker Heights store, but we won’t be trying any others to compare. Sadly, we are done with Taco Bell.
Atmosphere: 3
Food: 1
Service: 1
Old lady at the drive through was rude. And when I asked for a cup of ice she gave me 1/3 cup of ice and acted like I was bothering her, then she got my oder wrong and I asked her nicely if she could make it a steak cantina bowl and she argued with me... also I got not even 5 prices of steak to go in the bowl. Wth? I spent 9 dollars for it and it's not even gonna feel me up. Don't go here when that lady is working she will screw you then argue. 0 stars
Atmosphere: 1
Food: 1
Service: 1
I recently visited the Taco Bell in Harker Heights, and I was extremely disappointed. The main issue was the lack of sauce. I ordered several items, and none of them came with the sauce packets I specifically requested. Without the sauce, the food was bland and dry. It really ruined the whole experience for me. I hope they can address this issue, but until then, I can't recommend this location. If they don’t respect their customers , I’d rather they’d be upfront about it. Thankfully the Taco Bell I frequent has given extra in the past so I will ensure they get all the love attention and gratuity they deserve. I hope you get a mystery shopper tomorrow and Burger King buys out your vacant property after you inevitably get shut down
Atmosphere: 1
Food: 1
Service: 1
Took almost 15 minutes just to place my order. Once someone came to the front, she seamed exactly upset the I was there. The owner really should rethink who’s managing this store.
Atmosphere: 1
Food: 2
Service: 1
I'm so happy that I spent 40 dollars on a half assed order in literally every aspect. Can't wait to eat my GRILLED CHEESE steak burrito, with NO GRILLED CHEESE. Also cannot wait to eat my Cheesy DIPPING burrito with NO DIP. Also can't forget the geniuses that put a seal on the lid that seals JUST THE STRAW HOLE but doesn't go far enough down to secure the whole drink so it then proves completely useless just like it was to put plastic on the keypad and not replace it per customer during covid. I love how well ran it is. Like they found the dumbest person possible off the street and said "YOURE NOW A MANAGER". The prices went up and the portions went down.
Atmosphere: 2
Food: 2
Service: 1
My family and I went here today about 1330, picked this location because it's close to our home. We had the most awful customer service and the food was terribly made. no tomatoes on the Mexican pizza and the cinna stix had no sugar or cinnamon on them. Tasted fried and that was it. The cashier had a very negative demeanor. The manager on duty seemed to be overwhelmed with even the smallest inconvenience. Hope others have a more posative experience.
Atmosphere: 2
Food: 4
Service: 1
Rude employees. Bad experience, I made an online order only to arrive to 15 cars in line of the drive thru. I called inside the store that had no one inside. The woman who answers tells me to wait in line cuz it’s fast… so after waiting 35 min to get my food I get a cold wrong order. I will never come to this location again!
Atmosphere: 1
Food: 3
Service: 1
The meat was cold on the chicken cantina bowl and the gordita supreme
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
It's a taco bell.
It's 130 in thr afternoon and the lobby is empty. Every table was disgusting. Not one table was clean.was unable to find a seat to eat without my wife and I to wipe it down.
Clean restaurant with no unpleasant smell that I have experienced at other Taco Bell locations.
They got the order correct, which is also better than other restaurants I have been to recently.
Food was still hot when I got it home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Omg ? I ordered 2 taco double stack tacos and the clerk was absolutely intimidating and scary. She said they had none of that and kept instructing me to precisely request my order or I wasn’t getting it. “Wow” After sitting in line for 20 minutes I ordered the double stack wrap and received something very different. We are not located in the hood and we are way too old to be talked down to by an overly aggressive Taco Bell worker. We won’t be visiting there any too soon and will be talking to family and friends. Again, if I didn’t already say it, shame on you!!!
Ordered the meximelt they forgot the most important component of it the melt they need training on how to make them
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