Is there a way to give this place 0 stars? Anytime you order through the drive through they constantly pull you forward just to service people behind you, wait 20 minutes for a hamburger plain and dry. Which 9/10 times is incorrect. & if you order ice cream with your meal they give you the ice cream before receiving your food, so by the time you get it home to your family its melted because we live in south texas 80-102’ degrees on any given day. Like at-least get the food out to the customer then give the customer their ice cream so it’s not melted. Thats just common sense!! Talked to asst manager. She stated “thats how we do things” didn't care about waiting 20 minutes for the burger or melted ice cream… worst customer service in the whole damn town. Why be fast food if it takes you that long to make a burger and leave with melted ice cream ill take my money elsewhere. Or just cook at home myself. I just don’t see the point in coming to these establishments spending my hard earned money on piss-poor mediocre service. Oh & I don’t think cooperate will like hearing that you pulling cars up just so you can avoid your ticket times! So ill give them a call as well…
Dolores Hernandez
Great service
mario lasoya
Good place to stop but parking is a bit tight
David Esquivel
Took 30 mins for my food to come out cold and food looked like someone tried to throw it together from across the room
Bob Jur
Food is good. Wait is long. Will never get ketchup in drive thru. Enjoy the dry fries.
Tiffany Careno
Literally sat at the window for 15 minutes for a blizzard, ice cream cone and a cone Horrible service here.
Dreyden Thomas
Took 12 minutes to make 2 Lg blizzards bigger Mexican guy came out and ask me my name lazily went back into the store and a few minutes later came out with the 2 blizzards he opened the door looked back to talk to his co worker with the cups sideways about to spill he came to my window gave me the blizzards and said I don’t think she made them right I said then take them back he said no they will be fine it will still taste the same she just didn’t leave the strawberry’s in the middle of the New York cheesecake blizzard. I left and once I got home I found in my New York cheesecake I got chocolate chips and recess peanut butter in there and in the choco brownie extreme there was way to much chocolate chips and barely any ice-cream.
Joana Carlos
Britney in Drive Thru was really rude and kept slamming the door in my face. When I just asked for napkins and extra ketchup. She made it seem like I was inconveniencing her, this isn’t the first time i have had an experience with her.
Virginia
My Son and I met up for lunch at DQ. This place stood out. It's very clean, neat and has very friendly customer service. We preceded to place our order. My son ordered the honey BBQ chicken strip basket and I ordered tacos. The DQ server (I think she might have been a manager) brought it to our attention that the Honey BBQ chkn strip was a seasonal product and so my son decided to order the original chicken strip basket. The server kindly brought over our meals we noticed she tossed in a few honey BBQ chkn strip chunks on the side. Needless to say my Son was Surprised and was one Happy Camper! It's the little things that count. I have been to many DQ's in the past but this one has reached beyond our expectation. Thank you soooo much for your thoughtfulness and kindness!
Great place, food was good very nice employees
Is there a way to give this place 0 stars?
Anytime you order through the drive through they constantly pull you forward just to service people behind you, wait 20 minutes for a hamburger plain and dry. Which 9/10 times is incorrect.
& if you order ice cream with your meal they give you the ice cream before receiving your food, so by the time you get it home to your family its melted because we live in south texas 80-102’ degrees on any given day. Like at-least get the food out to the customer then give the customer their ice cream so it’s not melted.
Thats just common sense!!
Talked to asst manager. She stated “thats how we do things” didn't care about waiting 20 minutes for the burger or melted ice cream… worst customer service in the whole damn town. Why be fast food if it takes you that long to make a burger and leave with melted ice cream ill take my money elsewhere. Or just cook at home myself. I just don’t see the point in coming to these establishments spending my hard earned money on piss-poor mediocre service.
Oh & I don’t think cooperate will like hearing that you pulling cars up just so you can avoid your ticket times!
So ill give them a call as well…
Great service
Good place to stop but parking is a bit tight
Took 30 mins for my food to come out cold and food looked like someone tried to throw it together from across the room
Food is good. Wait is long. Will never get ketchup in drive thru. Enjoy the dry fries.
Literally sat at the window for 15 minutes for a blizzard, ice cream cone and a cone Horrible service here.
Took 12 minutes to make 2 Lg blizzards bigger Mexican guy came out and ask me my name lazily went back into the store and a few minutes later came out with the 2 blizzards he opened the door looked back to talk to his co worker with the cups sideways about to spill he came to my window gave me the blizzards and said I don’t think she made them right I said then take them back he said no they will be fine it will still taste the same she just didn’t leave the strawberry’s in the middle of the New York cheesecake blizzard. I left and once I got home I found in my New York cheesecake I got chocolate chips and recess peanut butter in there and in the choco brownie extreme there was way to much chocolate chips and barely any ice-cream.
Britney in Drive Thru was really rude and kept slamming the door in my face. When I just asked for napkins and extra ketchup. She made it seem like I was inconveniencing her, this isn’t the first time i have had an experience with her.
My Son and I met up for lunch at DQ. This place stood out. It's very clean, neat and has very friendly customer service. We preceded to place our order. My son ordered the honey BBQ chicken strip basket and I ordered tacos. The DQ server (I think she might have been a manager) brought it to our attention that the Honey BBQ chkn strip was a seasonal product and so my son decided to order the original chicken strip basket. The server kindly brought over our meals we noticed she tossed in a few honey BBQ chkn strip chunks on the side. Needless to say my Son was Surprised and was one Happy Camper! It's the little things that count. I have been to many DQ's in the past but this one has reached beyond our expectation. Thank you soooo much for your thoughtfulness and kindness!
Restaurantji Recommends
Ice cream
Very clean, and awesome food and it's authentic, service was not bad either. The restrooms are very clean as well!
Atmosphere: 5
Food: 5
Service: 4
Good and fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Chicken Fingers
Waited for 30 min and still messed up my order
Atmosphere: 1
Service: 1
Food is always fresh
Atmosphere: 5
Food: 5
Service: 5
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